Nice laundry. New machines and clean. A little pricey. Nowhere to sit and no bathroom for customers due to covid. Seems like they could open some seats and the bathroom like restaurants do though 🤔

Very very clean, but no where to sit while you wait. Only 1 two sided table was available for patrons to fold clothes, the other tables were for the employees to use. Machines worked well. Staff was nice.

It looks like a nice place...However, they adamantly refused to permit my bike indoors. As I am loaded up with all my gear touring, I did not feel safe or wise to leave my unlocked bike unattended whilst my back is turned doing laundry.Understandable from their point, yet quite disappointing to me. Ill take my business elsewhere.

I had never used a laundry service before today. I was apprehensive to say the least. I read most of the reviews.. Some of them worried me.I brought 32 pounds of clothing. It was $58... I had a folding preference. These things added to my concerns.They took care of the job faster than expected and promptly called for me to pick up my order.Now to the good stuff.. My clothes were perfectly folded and packaged. The ladies went far and above any expectations I may have had. Everything was bundled and wrapped in a paper binding and each clothing type was bagged separately.I am heavily considering never doing laundry again. Thank you, ladies.

Brought an extra large dog bed in after an accident to be washed because it wouldnt fit in my wash machine. But the guilty dog in question was in the car, so I couldnt stay to wash it myself.The staff asked several questions to make sure I didnt get a scent I didnt want, or extra additives (and asked other people for the scents/detergents they preferred). Checked the washing instructions while bagging it. And made sure I understood the cost upfront (since it would be higher than normal due to its size) which I appreciate since that would *not* be a fun surprise, but I had expected it to be spendy.They texted the next day to tell me it was done already, but held it for me until I could pick it up two days later. The smell was taken care of, and had no extra perfumes just as requested.The staff were very friendly and attentive. The facility is clean and felt safe. The parking lot was easy to maneuver with a midsize vehicle.We will be using their services again if/when necessary and I do recommend them, especially for hard to wash items.

Best laundromat ever. They keep it very clean and theres tenants on site always. The rates are not bad and I would not go any place else

I prefer using the drop off service for my big laundry days.I am just stopping by to wash my nursing uniforms and some throw rugs today. There is not a lot of room for self service and no place to sit. The attendants are jumping in front of patrons to do their job and not maintaining a six foot distance from anyone...LOL ...AGGRAVATING WASH DAY BUT OVERALL AGREAT PLACE TO HAVE IT DONE FOR YOU...

TLDR: Can be a little more spendy, but worth it. Highly recommend.Part of me wants to recommend Twin City Laundry and the other part of me doesn’t.The part that doesn’t is the selfish part because the more people that go here, the fewer machines will be available.The staff here are extremely friendly and helpful. It’s nice to see great customer service.I typically do laundry here once a week. The machines are a little more pricey than what you might pay at your apartment or at other facilities, but you get what you pay for. I usually have a few loads that I can wash and dry in a single load. If you separate your clothes, it will be more expensive. However, doing multiple loads together could be less expensive than multiple single loads elsewhere.The staff is always ready to answer questions and offer assistance. They will assist in bringing in laundry or taking it out. They will also ensure you are using the appropriate size machines so you’re not spending more than is necessary.I’ve only used their wash and fold service one time but I was extremely impressed. I was given an estimated time of 4 hours, but my clothes weren’t finished for about 6 hours. I understand that it was just an estimate and there are other customers besides myself. It was no big deal and they sent me a text when they were ready.Their process was simple, they gave me a couple bags to load my laundry in for weighing, I paid, and left. They provided all necessary soaps, softeners, etc. You pay up front with the opportunity to tip with your payment. I tipped with my payment, but prefer to do it after I receive service so I can tip accordingly. They earned every bit of their tip.When I picked up my laundry, everything was perfectly folded and sorted. They even separated my daughter’s clothes from mine. I was extremely impressed with the folding and presentation of my laundry.The wash and fold service can be a little pricey, but if you can afford it or need the service now and then, I highly recommend it. It almost felt like I was getting packages of new clothes.Overall, I do highly recommend Twin City Laundry and they will continue to receive my business as long as necessary.

Everyone is super nice. Just dont appreciate how nice they are. Haha I literally waited 10 minutes just to break change while the cashier was having a full on conversation with the person in front of me. Just decided to go next door. Make sure you bring your own change to avoid this... seems to be a constant thing....

They always have washers and dryers not being used, so you dont have to wait for some to free up. The employees are helpful, and the apps you can use with the machines are convenient.The only downside is that you still have to wear a mask and cant sit down inside (7/8/21)

I love this place! The wash, dry and fold is a great service! I love that they have all the soaps, sprays and fabric softeners that I use at home. Cant beat the customer service either!

I love how clean it smells and appears when you walk in, great first impression. Ive been to laundry mats all over the country and this is honestly the rudest place Ive ever washed. The first time I thought the fact that one of the ladies who works there looked at me really mean when I said excuse me might of been a bad day type situation but it happened on my second visit also....as if Im in someones home and Im using their private property. Theres not enough space for 3 employees washing and folding plus us, the public and thats the feeling in there:/

I know this place is awesome ... It does deserve five stars ...Please let people know it closes at 7 not 9 .. I drove 40 minutes to be told I can’t do laundry .. they closed at 7

Exceptionally clean facility. Staff is amazingly friendly and helpful. Very pleasant experience

The staff here is awesome! They are so friendly and willing to help with anything they can! Defiantly my one stop for all my laundry needs.

I love this establishment and there services they provide. They have helped me tremendously. I feel very comfortable even with the busy amount of people.They truly care and they gave me consideration and respect.Great Job on keeping my clothes clean and organized.The people who work there and the owners I just want to say “thank you so much for helping my appearance and business and for treating me with Respect.It really is something that makes you Guys Stand out as a Business.I hope the best for you guys.Keep up the Great work!

Terrible, Couldnt sit and do laundry. Couldnt use tables to fold clothing. Did not use. Took clothes back out of washers and went to another, customer friendly. 1 star because can not give lower.

Twin City laundry is a very clean well maintained place. We have used the drop off service also. It was very convenient and staff is pleasant. Full service I would give ☆☆☆☆☆Self service is a little frustrating. They have 2 of there 8 folding tables open for public. The rest are marked for their use. 2 of them have food and personal items stacked up on them, to me looks kind of messy. 2 tables had employees folding clothes on them, 1 just folded clothes and 1 empty with sign on it. We ended up covering the chairs with paper towels and folding clothes on them

The customer service is great. If you do wash, dry, fold they always go out of their way to get it done. The place is very clean, the machines are nice and easy to use. Its just a great laundromat.

Wash fold and deliver! Best customer Service. Love this place!

Great place to get your duds scrubbed. They will even do it for you at additional charge. Very much worth your trip.

Clean, beautiful large machines, 5.25$ to wash a double load. ( optional Extra 25¢ To wash in hot, and extra 25¢ For extended wash time.)& Friendly staff.

I had dropped off some clothes for a family member and them up not under my name it was a nightmare to get them to lease them back to me they smelled like a wet sock I dont think they use soap with sent or any softener or dryer sheets clothes got rewashed at my house

Great place to do laundry, they will fold and deliver your laundry for a fee. However it is somewhat new, reasonably priced and the fact that employees are there during store hours means you dont have to worry about your clothes getting stolen if you leave.

Only good place to do your laundry in town

Great friendly staff, always willing to help.

Great Customer service, up to date washers and dryers, the best wash for your money. And cozy lounge area that is very kid friendly and fun. I always enjoy the polite and kind staff that works hard there.

There is not a better laundromat around. Everything is always so clean and also in working order. The employees are so willing to help you if need be.

Great place to do laundry.. always clean and the staff is always helpful..

Great service and great people lots of respect

The premises were exceptionally clean and well attended I found the staff was very helpful and informed.It was more expensive than other laundries but well worth the extra cost

Best place to just ditch laundry and go do something else .

I HATE doing laundry, so i tried Twin City Laundrys wash, dry and fold service for the first time and all i can say is i couldnt be happier ! My clothes came back separated, well packaged and BEAUTIFULLY FOLDED, even the socks were paired and bundled. The staff was kind and courteous, the service was quick and they even pickup and deliver. I cant recommend this service enough.

Always such a great clean environment the ladies and bosss are always so welcoming and ready to help in any way. They have Industrial machines that hold many loads in one

Very nice place, machines takes coins and debit cards, machine to get change inside, there is a bathroom inside, they can wash your clothes by the pound, i say very convenient laundromat place.

Very clean and friendly staff. Prices are on point also! Overall, great place to do your laundry or have it done for you! 👍

Great machines. Clean. Their staff goes above and beyond with the services they offer. The staff is super friendly and very helpful.

Best wash and fold in the country! Ive been all over the Northwest mainly and Twin City is the Best. Pricing, quality of work, service

Clothes stunk still when washed by them no smell or softener st all smelled like a closet with tennis shoes in it

Clean cheap what more can you want

I’ve been coming here for nearly a year and I love it. There are a few employees that can be short and rather rude some days but for the most part nearly every employee is amazing. One in particular constantly helps me with my laundry every time she’s working and she’s the only one who offers to help me carry my bags to the car. She’s just awesome. Great service. Great atmosphere and it’s very clean and just friendly.

Very good, neat and the workers are very nice

Facilities were very clean. Lady working while we were there was awesome, helpful and had a couple of laughs. Highly recommend.

Nice brand new machines, very clean. Many options to fund the machines, not just quarters, and they do have a change machine inside.Even though it was 80°+ outside, and many machines going inside, was still nice and cool in there😊

Absolutely love the great customer service and the great prices.

I rate this laundromat, at 4 stars, due to cost to wash and dry. Expensive. More than $3, just to wash, a very small load.Plus, if you use your debit card, it charges your bank a minimum of $15 to hold, regardless of how much you actually spent, until your bank gets around to correcting it.Yes, beautiful clean facility. However, laundry should not cost more than the clothes, to wash them.Bathrooms are closed.

The only laundry in Longview with clean environment and all machines working. On premises staff during operation hours.

Clean polite helpful staff cameras there and they watch your clothea

Twin City Laundry goes above and beyond to meet customer needs and make them as comfortable as possible. Washers and dryers are sanitized after each use and the facility is clean and welcoming. They even have fresh coffee and a play area.

Nice clean safe inviroment. Very helpful employees

They really pay attention to detail! You will have to look long and hard to find a laundromat that is so clean, that focuses solely on their customer and needs. I like doing laundry, but hate having to fold when it’s done, and they offer a wash, dry, fold service that allows you to do the other daily things you love doing. Even during covid they have made sure to offer their services, and abiding by the guidelines, all while making sure everyone stays safe. I highly recommend! Thank you, Rick and Martha, for bringing this gem and much needed business to all of us!

Very clean, new machines, helpful staff, fast internet, helpful staff.

Clean laundromat, smiling workers, excellent equipment... This place is great!Ive only used the front load machines, mostly for sleeping bags. They have a wash/dry/folding service that seems reasonably priced as well.

Man we was on vacation and this place saved our behind!! Loved the fact that they washed dried and folded my clothes and shot a text when they was ready to be picked up!! Amazing fast friendly service!!!

Clean friendly but no public bathroom.

Good, clean laundromat. Large machines. The best facility I have seen in Longview. I actually dont feel dirtier when I walk out than when I walked in. I appreciate the thorough covid precautions they take as well. Good job.

This place is the best bar none. My only complaint is that they only have the one site. Its such a good layout. I love this place.

With great customer service.!! Very clean, its Awesome.!

By far the best laundromat I have ever been in and there isnt even a close 2nd in the Longview Kelso area. It is so clean, and their newer machines are very much priced fair. The people that operate it are super nice and more than helpful, they recommended a smaller less expensive machine for our comforter rather than having us spend more money. And on top of that the gentleman offered us coffee while we waited outside due to Covid for our stuff to finish. It was our 1st time using them and we dont use laundromats all the time but next we do it we be them.

Came on a Monday morning. The staff were super busy with “full service” orders, and they were using ~1/2 of the washers in the room. Most of those left for self-service customers were large @ $4.75+ per load. This is understandable.What was really frustrating is that of the total of 4 two-sided tables for folding, the staff had reserved 3 of the 4 tables for themselves, whether they were actually using them or not.This meant that all of the self-service customers had to share one table...not very customer-friendly.And they have also put signs on all of the chairs (COVID, I presume), saying that you are not allowed to sit or place any items on any of the chairs.So while they have lots of washers and driers, there is scant little room available to stain treat or fold any of your clothes.I recommend a different laundromat if you are looking for self-service.

Clean facility, fast efficient machines...a little bit busy on Sunday of course.

Best staff ever! The big businesses need tho learn customer service from this staff!

Nice facility clean machines

Twin City laundry is a bit cheaper than the other laundromats around Longview and Kelso, but is also a bit more exclusive. I do my laundry here every week, and am every week bothered or inconvenienced by the rude and aggressive women who work here. All in all, a good place to do laundry, as long as you dont have to interact with their staff.

I love the place. I hated having to wear a mask and not being able to sit with my laundry. HOWEVER I know this is just temporary.OH! Why the hell they charge extra if I use HOT water..... Yeah. All wrong for that.

The owner is great. Very nice, understanding, helpful and pleasant. A couple of the attendants have bad attitudes and seem inconvenienced. This place, the machines and the bathroom is always very clean. They have a small snack vending machine and a few big screen TVs for entertainment while you wait.

I’m here 1 to 2 times a week and everyone here is very kind. This laundry facility is very clean and kept clean. They clean the washers every night. I have met the owners and have seen how honest they are on 2 separate occasions. I wouldn’t wash and dry my stuff anywhere else. To all the people who work here know that I think you all are awesome! Thank you!

Clean, friendly employees, and big machines that work. What more can you ask for? Transferring, folding, and delivery services? Oh, they do those too!

The machines are quick, the workers here have great advice and are friendly, and the whole atmosphere feels wholesome and welcoming. Thank you all for the great experience, will definitely be back!

I would appreciate contact from management or the owners to voice my complaint.

Best and cleanest laundry i have ever seen. Friendly staff.

This place was so cute and clean! Great place to do some laundry for sure!!

While we appreciated the availability and service of Twin City...we did not appreciate our clothes being put from the dryer into plastic bags and returned to us in a wrinkled disasterous mess. It was my understanding they would be laid flat and put into plastic bags or else I would not have brought our clothes to you.. a child could have done a better more considerate job. We had nine bags of laundry and every single piece of clothing was wrinkled and cant be worn. They were in better condition dirty when I brought them in than when they came out.

The best laundry service I have ever used! Ive been going there since theyve opened.

Cleaning was good for sleeping bag. However it was expensive, $21 for single bag. And I asked for a tip on top of that.

Very rude people that work there..

Rick and his wife run a super clean, very kind business. Grateful for their presence in town.

I travel full time and have been to MANY laundromats. This is by far the BEST one I have ever been so fortunate to use. So clean you never feel bad if you accidentally drop some clean clothes on the floor. There is ALWAYS someone there to help, on the rare occasion there is a problem/question. Its very well maintained and the owners should be proud!

This place is amazing! Always clean. Fully staffed... the laundry Wizards are very nice and do a great job on my clothes!

First time here and the ladies that work here are very friendly and keep everything clean....

Great laundromat! Honestly, I despise washing my down comforters anywhere other than at home, but they are just too big for my washer/dryer. From the moment I walked in, I was greeted warmly, shown how to use the machines and was even asked if I wanted water or coffee. The machines are very clean, new and well maintained. All machines take coins or credit/debit cards and there are working paper money exchange units to use if needed. It cost me $6.50 to wash a king AND queen down comforter in one large washer, and they were done in 25 minutes! I used one large dryer that took both comforters and only cost $2.00 for 40 minutes to dry them completely. Very happy with my experience and will return when my comforters need cleaned again. They have the right people working here also. Very nice, helpful and courteous staff! Kudos to the owners for doing this right!

Love the drop off option. Had our washer die, and while we were eaiting for the repairs we came here. The ladies were very sweet, and they have all types of laundry soap available so if your allergic to something (or just like the smell of a certain one) just let them know. You can also bring your own soap for the drop off too.

Twin City laundry is the cleanest laundromat I have ever seen I wouldnt go anywhere else to do my laundry the staff are very helpful I love this place

My washer stopped working so I was faced with a load of wet laundry! I was greeted by a trained employee who walked me thru the various machines and how to work them. Clean facilities and good people. Highly recommend Twin Star Laundry! 👍

VERY CLEAN...VERY FRIENDLY....WONDERFUL EXPERIENCE...This is probably literally the best laundromat i have ever been too and I travel ALOT. Everyone was so organzied and friendly the 2 employees working Wed morning between 10am and 12pm went above and beyond to make it a very good experience. I love their attitudes so nice and friendly to all customers equally and everything 2as so clean and efficent. Im very uptight about my laundry and i wish every other laundromat would follow Twin City Laundrys example. Awesome job yall. Thank you.

Lots of quality machines and super clean

Honestly best laundromat Ive ever been too. My fiance and I dropped off like 70lbs of clothes and bedding around 11 was told itll probably take until 7 they called 2 hrs early and when we went and received our laundry they had it all folded so nicely. The staff was so amazing. Definitely coming back!!!

Absolutely the best! The owners and staff are outstanding! Extremely Clean! State of the art machines, xxl machines and dryers.. Full time attendants. Drop off laundry and pick up later or have delivered. Quality, Friendly and so much more. Thank you Twin City

Nice brand new laundromat.The Laundromat is close to downtown easy to get to and see in everyday traffic.Great friendly customer service from staff and owners.They have all you need from new washer & dryers especially the dryers that rotate both directions for even drying of your large items,you can even use them for everyday clothes they dry so much faster. They also have food & laundry supplies vending machines,change machines,nice seating, a large tv,unisex bathrooms,and free coffee for customers.They also offer drop off services for wash/ dry/ fold services. Great prices excellent fast friendly service.Again Thanks so much for you help with my stubborn sleeping bags.

Everyone there is so friendly! They treat you like family. I came in with a injured wrist - So it was a little hard to do laundry. The owner not only helped me bring my laundry in, she helped me get them in the washer AND transfer them to the dryer (when I tried to help she pretty much pulled a mom card and told me no; made me get out of the way. Lol. )It was a great feeling to see her concern and to see that she cared. I will never go anywhere else to do laundry. Twin City and and amazing staff and has such a comfortable atmosphere. 😊

Wonderful friendly staff!!!

Nice spot for laundry. Feels safe and good vibe . Lots to keep entertained while you wait. I wish the parking lot was situated a little different (Kinda hard to get out of) but not their fault.

Best Laundromat, hands down! So clean, the staff is so friendly... I got 6 loads of laundry washed, dried and folded in 1.5 hours because the machines they have are very efficient! I cant wait to try the laundry service too.

Wonderful. Staff remembered everything after only one visit. Nice and clean.

I walked in the door and this places is clean! There are so many choices in machine size! Prices are very fair. I only used the standard size. The machines take quarter, debit card or clear token app. I had a bill too large for the coin machine and happened to see the owners on site! Rock and (I believe) Martha gave me change and greeted me! I thanked them for adding such a nice facility to the community. They said they just wanted to have somewhere clean and safe for the community to go for laundry day. That you did. Thanks guys!

Just passing through town on a cross-country RV adventure. We had a ton of dirty laundry and happened to spot Twin City Laundry while driving to Applebee’s. This was by far the nicest laundromat I’ve ever been to. I’d gotten used to seeing “out of service” signs on up to half of the machines at other laundromats, but literally every one of the 50 or so machines at this place was working. The employees were very helpful, the place was spotless, and they played good music, too. I don’t suppose you have any other locations we could visit as we travel across the country??

The staff is very friendly and helpful! If you have big bulky items such as comforters, bedding, etc. Best place to go. Washers and dryers are brand new. They also do drop off services for a fee.

Best laundry mat Ive ever been too. So clean and the employees are the best. One employee even got an umbrella and helped me to my car in the rain. Wish I could give more stars.

Wonderful staff very clean place TVs to watch while waiting will be coming back for sure keep up the great work there

Twin City Laundry is the best laundry room in Longview! The staff is friendly and helpful; the machines and lavatory are always clean and in good running order, and classic rock plays on the radio at low volume to soothe me as I do my most dreaded chore.Update 12/28/19: I was doing laundry at my favorite place when I realized Id forgotten to post a picture of Santas train. 🚂