Very disappointed with this service! The maids have consistently broken everything from overhead lamps to floor lamps to irreplaceable art objects from France. We finally had them quit dusting because they were breaking so many glass items! Then, they flushed their cleaning rags down our toilet resulting in $850 of plumbing repairs! They consistently did NOT thoroughly clean our bathrooms and parts of the surfaces became caked with dirt. It then became necessary for us to constantly supervise them to ensure that they did their work and did not damage any more of our property. The maids that Joyce previously sent told us they were going into business for themselves and tried to solicit our business! So unprofessional! Then, last week the new contingent of maids that Joyce sent over told us that they were appalled at how poorly the prior contingent of maids had done their job. They found dirt all over the place that had not been cleaned including cobwebs on top of the curtains, dirt in corners and behind doors in the bathrooms that were supposed to be mopped, etc. Right after telling us about this, one of the other maids in the crew knocked over ANOTHER $250 lamp shattering it all over the tile floor! This is very dangerous for our cat who could eat that glass (it flies all over and is hard to clean up) and be seriously hurt! To add insult to injury, we were unable to reach Joyce for three days to report these problems to her! She had listened to the message we left her and then not returned our call and we had to call her AGAIN three days after the first call! We have given Panorama every chance, but enough is enough! Panorama has a very cavalier attitude about the breakages and damage and seems to encourage the maids to rush through the housecleaning thus resulting in property damage and a very poor cleaning job!
Amazing professional team that did an outstanding job! Even my neighbor came over to see! Highly recommended. Joyce was a pleasure to work with and I felt like it was the right choice from the first phone call. Thank you all so much! 5 stars.
Joyce is amazing with planning, the cleaners are prompt and thorough as well as very nice. Highly recommended!