Love the AAA...even with covid restrictions Ive never had to wait more than 5 min to be seen. The staff is wonderful and knowledgeable. I do as much of my DMV transactions there as they will let me! Its great!!

Excellent service as always.Avoid the DMV and get paperwork done effortlessly. Road side assistance is the best.

Great customer service. Very friendly. Got my new car insured quickly and out the door I went. High five to Micky

I am so pleased with the service I got. Even, I got a gift and a discount for adding another car insured. Thanks so much!

I love AAA and this office. They are courteous and efficient. The best insurance and road side assistance in existance!

We received excellent service from the very professional rep who helped us with travel planning, who was wearing his mask, but the wait was extremely long till that point, and the majority of customers waiting in line and sitting down in the waiting area were not wearing masks -- a few were coughing. We need to go back this week and are reluctant to go back because of this. The first customer service rep we talked to wasnt wearing her mask and when we remarked we were surprised that most of the people inside the offices were unmasked, she chuckled like it was amusing or something, then pulled her mask back up as if only to appease us. My mother was on a ventilator and almost died from COVID so I dont think anything about this pandemic, or the Delta variant, is worth risking your life ... and none of it is amusing on any level.

It was fast. I didnt have to wait long and glad that the staff is knowledgeable about any question that you may have. And the staff was very polite compared to other AAA offices.

Cannot and wont do without AAA! Ive needed them for a slashed tire and a battery jump in the past year! They have always responded promptly and given me the best service. On my move across country, they helped in mapping out my stops and final destination. Even though I have a cell phone, just in case there is no signal....AAA is a wonderful backup plan for directions.....and its included in Member Services! ALL females should have AAA!

Just not what it used to be. Not as friendly, professional or speedy. Its almost like waiting at the DMV, honestly. Theres no sense of urgency from any of the employees. A lot of the insurance reps are on their personal phones taking extra time between calling clients and theyre walking around like theyre bored. Miss the old ambiance and service.

This AAA is alway knowledgeable and helpful when you go in to do anything having to do with the DMV. I appreciate the quality of employees who are always pleasant with a good attitude. The air conditioning was perfect today so I didn’t mind having to wait a little bit. Got my new trailer license plate and off I went.

They were good and understanding people. And helpful to me in my saturation

Not sure why I gave this one star. I think they were always better than that, at least a B for effort?

Quick fast and easy to purchase discount tickets

I am going to Texas in Sept and AAA found a much cheaper rate for a rental car-- Dollar:$754 vs Enterprise:$986. Yahoo!

I will never go anywhere else, great staff members, fast services, really positive environment.

I needed a placard for my upcoming surgery. I saw AAA did those. Walked in and within 5 minutes I was being helped. The assistant was fast and friendly. I am totally happy with this location

The best customer service. Been a member for over 20 years!

I truly appreciate the prompt and professional service that your company has given to me. I can always count on AAA. Thank you for your service.

Pretty much in and out for DMV paperwork in spite of Covid protocols. Reps were friendly and helpful. I waited outside while my husband got paperwork completed and Rep brought paperwork to me to sign.

Went to renew my registration. Today is the deadline. Sign outside says u can pay with cash, check or credit card. Personally, no longer use checks, but i know if you go online to most places, you can use ur routing # and account #. Not possible with AAA. Oh well, had to leave, get cash and return. Came back and had to fill out paperwork that i did not have 2 on the prior visit not twenty minutes prior. Again, oh well. But would love 2 hear the same rules and implementations from any worker. Playing field should always be the same. Not 2 much to ask 4.

Picked up what I needed and the clerk was efficient.

The Female Security Guard is Excellent organizing people for Insurance line and DMV line in LB off of Clark and Spring, I was helped immediately in DMV Tags, much faster than DMV ! Ive been an Auto Club Member for 30 Years, and they have Excellent Service, A 10 in Customer Service !!

WONDERFUL! I love going into AAA office to get something done. Great people, nice atmosphere!

I have only gone here to do most of my DMV stuff like renewal. The best place to go instead of actually going to DMV and waist most of my day.

The lady that took my daughters picture for her passport was so nice. The Receptionist was a little rude and was not informative at all !

The service was good like it is always. I went there to renew my passport I was in and out.

Excellent service. Not crowded. Moved very fast and very professional. Great parking

I had trouble getting a hold of somebody at the actual office that I wanted to go to but once I was finally able to do that Maria was very helpful and friendly.

This place doesnt accept debit cards, the front desk should have told me this when I first checked in, I waited 30mins for them to tell me that they dont accept debit cards, they suggested I use their atm to get cash out that had a fee no thanks, she also suggested I use a credit card, I walked out, I Paid for my registration online I wont be back here, who doesnt accept debit cards so bizarre.

Very efficient. I was in and out with no p

No response despite several phone calls and much automated service waiting. Needed to ask couple simple questions.

Thank you I do have to give you a compliment the procedure at AAA today went very smoothly and also it wasnt too much of a long waiting. Thank you very much

They were very helpful and very friendly I felt comfortable about signing up with them

It was quick and easy three lines just get in the one you need maybe 15 minutes in and out cash please or you,ll get charged extra

Ive been with AAA auto insurance for some time now and i have never had a bad experience. The long beach office is always easy and convenient.

No lines. Friendly service. Always happy when i leave.

So greatful to have DMV services available.The staff is wonderful, informative and professional.

Its all about covid control here...The people inside are fine...its the Karens in the outside tent acting like tyrannical cow herders who want nothing more than for you to just shut up and listen to their Gestapo tactics or just go away...if you enjoy being rousted and long waits then this place is for you... otherwise go to the DMV, you can thank me later.

I am a member of AAA Auto Club mainly to avoid going to the DMV, that being said today Saturday 8.22.20 was my first time in the AAA office off Clark and Spring in Long Beach and the service I was given was nothing short of spectacular! I recently purchased an old Sears Game Fisher 12 fiber glass boat and American Trailer I began with only one bill of sale and was told by seller there was no other paperwork ie: title for boat because it has no vin, no title for trailer because its registered for life. Sounded weird to me but what the heck paid 450.00 for both together. Turns out trailer and boat both had vins and now both have titles being mailed to my house and until then I have temporary copies to cover me. This all made possible in what had to be record time by a wonderful woman named Patty (I am 99% sure of her name, please AAA let me know if thats incorrect or I will return to check because she deserves to be recognized!) I arrived at 149pm 11 minutes before closing and rather than turn me away Patty volunteered to take care of my predicament, I was in and out by 215pm with boat registration and quagga mussel sticker in hand and that included a trip to quite possibly the slowest ATM in all the land! I brought what I thought was enough cash for everything however I was misinformed my first time trying to get this taken care of at a different location and needed 11.00 extra, so close. The whole time I was guided through the process, no joke line by line so nothing was missed. I was given the correct vin, manufactured date and everything else necessary; all with more professionalism, courtesy and smiles than and entire state of DMV employees it would seem! Truly grateful, thanks for being so knowledgeable, so great, and going so far above and beyond all of my expectations! I only hope when I return if you arent the person I meet with they are half as good!

Fast and easy nice rep clean place

I had received a fix it ticket two months ago for not having a front license plate. I sent a request into the dmv for plates right after receiving the ticket, but never heard/received a thing from them. I walked into AAA, told them what I needed, and they helped me right away. I walked out with new license plates withing 10 minutes or less. Great, quick service with 0 complaints from me. Needless to say, my visit was a pleasure.

I love triple a roadside service, hope I dont need it but knowing its there if I need it is a good feeling.

The wait was a bit long... Workers seemed irritated working there.

Superb, caring service in getting my expired DMV registration renewed quickly and efficiently. AAA rep Marie made my day!

They took care of my auto needs. Friendly helpful staff

This is where I go for all my auto and travel needs. Everyone is so nice at the LB office by the Airport. Ive been a member for 38 years. God is good..Never any problems ..

Low on staff at this time may cause rediculous delays.

I made an appointment at the Long Beach office to get a Real ID. They sent me an email (not a text) less than an hour before the appointment, telling me it was canceled. So now I am waiting 2 hours at the DMV because I need it right away. Very bad business behavior. If they had any competition they could not behave in this manner.

They were great took care of all of my needs and my sugar Dropped In gave me a bunch of stuff to get me where I need to be

AAA has implemented some COVID safety procedures,such as temperature checks & check-in customers outside, sanitizer dispensers, and sneeze guards installed.AAA recommend to wait in the car, and when your appointment is ready, you will receive a text.Overall, I feel AAA has done everything to protect its customers, & employees.I just wish they could pick up the phone. I wanted to make sure that I am brining the right documents to avoid going back again. Sadly, no one at the branch answered the phone. (I do understand, with COVID, everyone is shorthanded though)

In and out in no time!! Great customer service 👏👌👍🙄

I had a problem with my car registration. I had tried to resolve it but couldnt. I had paid the fee and a parking ticket but received nothing. The kind and professional AAA staff person checked into the problem, found out what was needed: a few dollars resolved it. About 15 minutes later I walked out with my tag!

Very slow service even by covic standard. The staff is friendly tho

Quick and easy!! During this pandemic, this branch made it so easy to renew my registration in person. I didnt even step foot in the building. An employee by the name of Jeff took care of me right outside the building where its nice and open. Bring cash or check! No cc.

They were so helpful and friendly

Excellent service 👍🏾

I needed to have some papers notarized. It was quick efficient and safe. Its a very well thought out system and keeps everyone distanced while we endure the pandemic. Kudos AAA!

Short 10 min wait. Took care of business

Very kind, understanding and helpful staff.

AAA gave me outstanding service today. They have good social distancing, and the service was fast as well as friendly.

Overall the service is great however today there legendary service fell down I realize that every business has rules and procedures.Yesterday my son was stuck with a dead battery and I was unable to get to him for a jump.I called AAA and was told because he wasnt on my account they couldnt help unless I was there with my card, they wouldnt take the information on the phone.Ive been a member for 50 years and was told the only way they could help was for me to pay for a membership for my son.That kind of service is unacceptable to me Im in a service business and there are exceptions to the rules... 50 years of membership me t nothing to the clerk on the phone or his supervisor.The legendary service that John Boyle boasts of wasnt there today.Maybe he needs to re think his training plans.Charles Buchanan

I always love aaa...

Used to be a good place to get insurance now theyre just too big and huge now there a money machine you can beat their rates everywhere

I had to renew my car registration. I think it took me Five minutes at best...fast,efficient service.

Always very accommodating, fast and friendly service. Even with the current state of the world, everyone was smiling and seemed genuinely happy and willing to help.

Friendly, and fast, no long line

The staff are rude unhelpful and its almost a better experience just to go go the dmv instead

Been with them 20 years, great respect and always willing to solve an issue if I have one.

Customer service was great no long lines 🙂

Amazing customer service. Sergio was so helpful. Great experience.

Great for DMV services

Easy and no lines for dmv services

A lot less helpful in person. Blaming covid.

Great people work there

Great service and no waiting

Wow. No long lines. The staff was friendly and helpful. It was my first time at this location and it definitely wont be my last. Thanks AAA!!!

Fast service, social distance, clean, not a lot of people. Awesome!

Good service wasnt crowded.

Great Service!!!!Quick Service.Very Pleased!!!

Easy to add new car to insurance right over the phone

This location rarely has lines when I go here.

Mind blowing helpful roadside service really got me out of my jam

Very friendly and willing to help you out what ever you need

Never had a bad experience and usually when I go its in and out

Most times its a great service. Considerably faster than going to DMV. I only had one troublesome instance.I paid and filed for an address change and tags on my vehicle twice (by the same employee) and both times they never submitted the paperwork to DMV correctly. Could have been DMV not correcting my address twice...for 2 yrs...but doubtful. For some reason DMV (on the 5th and 6th yr of owning my car)my registration/tags kept getting sent to an arbitrary address. I got fed up and had to line myself at the actual DMV for the whole day to get it done right...I had to pay for that as well🙄Other than that one mess, this Auto club gives excellent timely services.

Great services all around, a joy to be apart of...

Got a notary done for $15, quick check in despite Covid rules.

Very convenient. I avoid the DMV nightmare by going to this location.

Great experience from David PLong Beach Airport location

Great customer service

Helpful and friendly associates

I do not use AAA when it cost $90 for a service call, so once they say, unfortunately, this is your fifth call, you will be charged $90 for this before service I decline and find alternative means. For this reason, I always ask if each service is within my membership. I was always told yes. It is within your membership. You still have 2 more calls. So you can imagine my surprise four months later when I was told that my account will be going to collections because I did not pay for a service. One of their own people said this to me Their system glitched or was down the day of the service you should have not even been given the service if it was the fifth call. What made it worse is that their system had my brother who is just an additional driver as the main driver and was sending him to collections. It is my signature on the documents. I have to pay now because my brother is on the line, but AAA no more. By the way, according to their bill, we are all still in 1920, not 2020. Fix your computers AAAThere are other companies that offer 6 - 8 calls and are way cheaper than AAA

Good customer service! Short wait time!

Excellant Customer Service today, November 2nd 2020, AAA Customer Services Lady was very couteous and helpful with my Auto AAA Insurance.

Great place to let your loving pet!

Very fast. Line for DMV service is one person per party.

A 25 year member and AAA was best decision I made a long time ago.. the team members were very professional in this time of Covid.. wish I got persons name who helped me.. she was very helpful. Thanks AAA..

I left with a large carry bag Anna was very nice I gave her a gift a necklace lapidary

COVID protocols means a wait to get into office. Once inside, pretty quick service.

My Lil hidden race way