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DuPage Lawn Care
1235 S Highland Ave, Lombard, IL 60148, United States
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DuPage Lawn Care

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Ro
Review №1

These people are best and most friendly and care about you especially even when weather makes it hard, they care and contact you. Letting you know when they will be out especially if several days of rain. They are always polite, whomever you speak with. Great service and good job done always

Bo
Review №2

Tried to cancel for one week and was told that grass was already cut, decided to look at security camera and noticed no one at been to house . Called back and person answering phone got very defensive and we won’t charge for today . I tried to explain and she got even more agitated and said what’s to problem I said we won’t charge you and hung up on me . In my opinion their are not to be trusted, they were not truthful and said they don’t listen to answering machine for messages that I left to skip this one week …Haha, guess what peopleHave cameras now, can’t lie anymoreWould not recommend a business I can’t trust …

Jo
Review №3

We had DuPage Lawn Care last year and were extremely pleased at the quality and how easy it was to deal with them. They were punctual on each cutting day scheduled and do great work. For a hassle free service I would highly recommend them Joe Tripoli

Fa
Review №4

I have had bad service from the start. week one was skipped because the grass was too tall for their industrial grade equipment, so I spent 4 hours cutting the lawn with my push mower. If you guys cant cut my lawn why do I pay you. Week 2 they did cut most of the lawn. Spots were missed all over the place and we asked them to bag. they just chose not to. Week 3 same deal. I cannot understand how someone with mowers of that size can miss spots unless they were just not paying attention. week 4 was even worse. They missed even larger spots and destroyed parts of my yard. needless to say we canceled. I will say that the price was good. but you get less than what you pay for. Caution recommended with Dupe lawn care.EDIT:I was a customer until yesterday(not sure how many customers you lose daily) as the account was in my Wifes name (Aubrey Ali). The missed spots were from last Friday 6/14. That area was not wet, you just have negligent people working for you. My wife did ask you to take care of it when she called to cancel, all we were told was thanks and have a nice day. if you pay close attention to the missed spot in the picture, it is clear that is was simply forgotten. There was as second spot missed on the same service date, and this was the second week were spots were randomly missed throughout the lawn. Also, can you tell me why it would be cut down to the dirt (out side of obvious negligence) right next to the huge missed spot? There are also a few more spots where the lawn was destroyed that I did not take pictures of. If i were to call back and ask you to repair the spots that was destroyed by your company would you repair it? Can you also address why it was never bagged, why clean up was not fully done or why edging was never done properly? I have added the images of one of the areas where the lawn was missed and the area it was cut down to the dirt. You can clearly see everything was cut correctly around the area that was missed, so I dont understand why that one area was not cut.

Vi
Review №5

I decided to try their service this year, so far Im not impressed. The mowing is uneven, they dont catch the grass clippings and the grass clippings that remain are left all through the mulch. They also broke my window well cover hitting it with their mower They wont return my calls or emails Its time to find a new service!

Ju
Review №6

We have been customers for a few years now and within the last year or so, quality and punctuality have significantly decreased. The contract you sent us stated that services would start in April. We called 18 days ago to inquire when services would start. We were told that you were just working out the schedule and should be out later in the week or the following week. Here we are 18 days and 3-4 phone calls later and we’re still waiting. In the meantime, we have grass that is up to my mid calf in many areas and we are unable to enjoy the beautiful day in our backyard while “sheltering in place.” We had a similar issue last fall when trying to get a final cut, leaf mulching and set for the winter that took over 3 weeks to finally receive. Shame on me for thinking it was a one time issue. Quality of service has been lacking too. Last summer we experienced several occasions where the grass was so overgrown and when it was finally cut, was my job to rake up and bag. And I almost always have to clean off my patio furniture because the guy with the leaf blower blows the grass clippings the wrong way. Not sure how you’ve managed to stay in business for over 30 years or where your “2020 capital investment money” into the business is going, but it’s certainly not with expanded resources. The front page of your website states, “We realize our customers expect timely, professional service which they can count on throughout the year.” Time to start living up to this. 🙁

ph
Review №7

Worthless, they could not even be bothered to respond to my email. Their loss, make sure and look for my review of their competition.

Sp
Review №8

I worked here over the summer time one year. It was a good gig with good people (for the most part). Most of the crews worked proactively and provided a quality product. It was a pleasure to see the cut after we were done. The crew leader did a great job of teaching the rights and wrongs of lawn cutting. Overall a great experience. Id recommend these guys if your looking for a good quality affordable lawn care service.BTW. I worked with Ross and Playboy

Je
Review №9

Ive been using DuPage Lawn Care to cut my grass for a few years and it has been great so far. They always have a team of two. One drives the big lawn mower, and one walk around trimming edges. They usually complete the job and doesnt leave a mess behind. They usually complete it in less than 20 minutes, which normally would take me more than a hour by myself. Ive ran into the crew a few times and they are pretty polite. Highly commanded.

ja
Review №10

Have had these guys for the last few years and havent had a problem. My price is reasonable and have always come through if I needed something done for a party or other event. This pic was done just this week 4/24/17, couldnt ask for a better crew and they all speak English which is a help as well.I know theyre a pretty big company but are local in Lombard and I hate that a couple of bad reviews dictate a companies fate which is why Im helping my guys out here.Give them a shot and make your own opinion!

Er
Review №11

So I saw all these signs for lawn service & called, left message Wednesday May 2nd, played phone tag with Ashley, started service Monday. That week - No Service. Called a few times before actually speaking with Ashley again and told crew was there but the grass was too tall and would need a double charge I told Ashley that was understandable, agreed to additional fee & asked when will they be back. She needed to check & would call me back. This was on Monday the 14th. Still havent received any calls. I see other reviews speaking about there have been a few bumps in the road and replies from the owner saying were short staffed and spring is a tough time for our business. Well, why werent you prepared? Why cant you call back your customers? Do you really want my business? The lack of professionalism is underwhelming. Also, their number used to be to MD Lawn Care with a 2.2 star review. Looks like a re-naming to wash off the old stink, but I would be willing to wager DuPage Lawn Care is destined for a mid 2 star review.

An
Review №12

This company has been mowing my elderly parents lawn for years. This year mom is very happy with the person mowing. She has a large lot and he is careful to avoid some flower beds and asparagus thats growing. Great company

Ma
Review №13

This is our second season using DuPage Lawn Care (Lombard). They do a good job for a reasonable price. We are only using their mowing service currently. They mow front and back once a week. They are fast and efficient and we are very satisfied with the service.

Li
Review №14

This is the first year I have used DuPage Lawn Care. They have been great. Always polite and do not leave a mess. I would highly recommend them.

MI
Review №15

We have been using Dupage Lawn Care to care for our lawn at our business for about 5 years now. The experience has been excellent.professional, courteous, and punctual. 5 out of 5 hands down.

Ci
Review №16

As far as lawn service goes, these guys are good. I have been calling and emailing them for almost 6 weeks to get my bushes trimmed and nobody ever returned my phone call. I did get a phone call telling me that someone would contact me, but they never did. I ended up hiring a different lawn service to trim the bushes. I will probably not use this company again. Horrible customer service. Great landscaping guys, but having to call a company over 6 times to request a service? Thats a joke. They got 1 star because their lawn guys are great. The company, on the other hand, is not. Six weeks of calling and emailing and nothing from the company. I fired them. I wouldnt even recommend them to someone that I didnt like.At first I thought this was a great company. Not so much. I needed my bushes trimmed and called them every week for 6 weeks and never got a call back. Then instead of calling me, they sent me a bill with a $29 late fee on it when I already paid the bill. I left them another message. Still no phone call. I emailed them. Nothing. I left bad reviews. Nothing. These people could care less about this business or their paying customers. Their customer service is horrible. If I could give this company no stars I would. The employees who come and do the lawn are great and should probably go work for a better company. Horrible experience.

Ed
Review №17

We have used them for the past 4 years for weekly lawn mowing, edging etc., and they are timely, and courteous. Highly recommend!

Gr
Review №18

Horrible company - and very dishonest. Called them to set up service, had an extended conversation with their office person. Measured gate access, offered to send them pictures, etc. She assured me it was all good, but that they couldnt show up for 7 days. Now, A week later, my grass is ridiculously long, and I get a phone call from them telling me oh, were cancelling your account because the guy cant fit through your gate I ask how thats possible, since the width is exactly what I told them over the phone. She says I dont know, the guy has been in business for 10 years, and he says they cant fit They never knocked on the door, or anything - they just left - didnt even cut the front yard. So now I have to hire another company with no notice. Not only were they not apologetic about it, the girl on the phone got downright nasty when i asked why the guy couldnt fit through the space she and I discussed in our initial call. The really frustrating part is, since they clearly use subcontractors to do the work, what likely happened is that the one they picked to do the work didnt have the equipment they thought he would. Just shady.

Sa
Review №19

I tried multiple times to resolve my issue with this company over the phone, but got zero help! I requested to skip a week in August over the phone, was told ok but they showed up anyway. I called right as they showed and spoke to a rep who said she sees that I cancelled, and that she will remove the charge for that day. The following week I was still charged, so I called and the person who answered me said its impossible that I called and skipped a week because there is no note about it (basically calling me a liar) and refused to remove the charge. Then 2 weeks later, I called and skipped another week, that time I left a voicemail. A woman called me back and left me a voicemail saying We got your request to skip, we will resume the following week but I got charged yet again!! I called and the woman again calls me a liar by saying Im the only woman answering phones and I would never leave this information in a voicemail, I wouldve called you back, insisting that there is no record of me skipping! I told her that I have the voicemail saved and that its from the company phone number and that I need to speak to a manager, she said a manager will call me back. He never did. Charges remained. I called again a month later with the same issue, got the same response and the lady this time got really mad at me and was rude, I requested to cancel my services for good this time. I did get a call back from the same lady I was talking to an hour later, she apologized to me for being rude and said she misunderstood what I was saying, and that she will remove the charges and asked if I will reconsider staying a customer. I said I will think about it but Im canceling for now. 3 weeks later and I got the final invoice, no refund for any of the 3 extra charges that this company charged me for services that I cancelled. I could call my credit card company and file a fraud complaint, but its not worth it. Its a shame because I was gladly supporting this local business, but their poor customer service finally did it for me!

De
Review №20

Got them signed up to cut my parents house after seeing a sign on the road for lawn mowing.  They have been great to deal with and very friendly.  The crew my parents are doing a great job as well. Highly recommend.

An
Review №21

The crew showed up on time. They were very nice and efficient. My lawn has never looked better.A very reasonable price and excellent service!

Be
Review №22

DuPage Lawn Care is the type of business that is hard to find these days. I needed someone to clean up my yard. They replied quickly and their quote was reasonable and the team got to work quickly. They truly care about your concerns and issues. They do exactly what they say they will and when. Prices are fair and competitive. They are honest and treat your home and yard like their own. Absolutely outstanding! My yard has never looked better!

La
Review №23

Excellent landscaping company!!! Great prices, great service! I highly recommend them! They came out to mow and cleaned up and hauled away the grass and trimmed around everything. Above and beyond the previous landscaper I had used.

Ka
Review №24

I called them beginning of June to start service on my lawn. They came out June 6 and then called me and told me that the grass was too tall to mow and to call them when it was shorter. I found a college kid home for the summer to cut it (who apparently has better equipment than they do) and am very happy with his service and will continue to have him mow this summer. Today they charged my credit card. I already called my bank to dispute it and plan on calling their office first thing in the morning but not sure why they charged me for a service they said they were unable to provide. Not happy.

Sh
Review №25

DuPAGE Lawn Care Office coordinator Carol is very professional, she delivers high quality communication, always very pleasant, and helpful.I have had DuPage Lawn Care for over a year, and I am very satisfy with the service provided for my Lawn. Also would like to thank Tim for being very professional and for doing a great job . I highly recommend their services to other customers.Sharon ShiraniGlen Ellyn,

Fr
Review №26

Been using dupage lawn care for 2 years. starting the third year now, they are there every week as requested, days are usualy the same but the time they arrive varies, which is fine with me. otherwise, they do a good job so ill use them again this year. i live in naperville.

St
Review №27

Great crews! They do a great job. Was surprised at how well they did with scheduling. The office is great and prompt at getting back to you as well.

Sy
Review №28

Really great service! We are impressed with their efficiency and attention to detail. They go above and beyond their extremly fair pricing. We could not be more pleased with the looks of our lawn. Our lawn is now one of the best looking on my street.

Da
Review №29

I have used DuPage lawn Care for years. The guys that come out always do a professional job. I pay a little extra to have it bagged and edged every week but it is well worth it. It’s nice to see a company that takes pride in the work they due.

Ja
Review №30

DuPage Lawn Care has taken excellent care of my lawn and has been a trusted, reliable weekly service provider for many years. I recommend them to anyone needing assistance with their weekly mowing and maintenance. Very experienced, very reasonable, hard working and a great crew!

Ca
Review №31

My husband called them and signed up without me knowing it, I had checked their reviews but you cant always judge a company by a few reviews. I was pleasantly surprised when they came to the property and did our cleanup in less time than estimated. Also got the aeration done right after. He is looking forward to having them cut the lawn and will free up some family time since it takes him 2 hours to cut the grass each week. Cant wait!

Cr
Review №32

We moved into Downers Grove last year from out of state and never needed a lawn service. We were referred to DuPage Lawn Care and have been quite satisfied since. They allow us to get other things done and not waste time cutting grass.

Ke
Review №33

I have had 2 other services in the past and so far this company has been the best to deal with.  Not common to find lawn crews where it is easy to communicate with.  The crew man Kevin is a great guy and look forward to working with this season.

Se
Review №34

The last few years have been smooth, I found these guys by their fridge note they left on my door. Local guys that have been around for a long time and dont seem to be going anywhere. They have done a bunch of things for me, lawn mowing, fertilizing trimmed some bushes and a few cleanups. Keep up the great work!

Ch
Review №35

Have used these guys the last 2 years. Last year was great, this spring has been tough with the weather causing delays but I know it will get caught up. They have clearly explained why there were any delays so no problems here. I would recommend them to anyone.

Ne
Review №36

This company is by far the best! They’re customer service is great they answer all of your questions. They take care of your lawn and other outdoor needs in a timely manner. I highly recommend this company compared to other companies I have had this one is my number one go to!

Ch
Review №37

Horrible marketing and public experience from this company. Pretty sure they just spam dial peopleUpdate: It is spam on your part to cold call people who never made a contact with you. I asked your caller where you got my info, she said she couldnt say. I will indeed enjoy my life as my marketing methods arent in violation of the no call list.

ga
Review №38

We got a note on our door for these guys and were a little skeptical but found out there aren’t far from us in Lombard and we signed up. There have been a few delays with our cut day but understandable with all the rain, otherwise very happy with their service and knowledgeable office staff.

Br
Review №39

Used them years ago when they were MD Lawn Service, see they have not gotten any better since then. Lied to me that they were bought out by another lawn service when in fact all they did was change their name and not their product. They too damaged our shed with a weed wacker, then denied it and of course the person who did the damage denied it even though the pieces of corner bead were still on the lawn.As far as all these recent positive reviews go, please read them carefully they are all from the same time frame at this point 7/6 months ago, very interesting that ALL these positive reviews are on such a tight timetable AND the owner replied to most of them but never answers his phone or replies to any emails.Be careful folks, be very careful, tigers do not change their stripes.

Jo
Review №40

Pleasantly surprised when the crew came that I was able to talk with them since they all spoke English. After talking with Ricardo and seeing him work it was obvious hes been doing this for a long time. Happy customer!

Ki
Review №41

The crew we have has been great. Its easy to talk to them since they all speak English so if there is an issue I dont have to call the office or talk to someone else to relay my message. If we ever had an issue, it has always been resolved in a timely manner. Looking forward to this season to get started.

He
Review №42

Terrible should have known from the price. The men damaged my brand new siding with the weed whip back in July. Sent pictures to be assessed no answer. Made multiple phone calls regarding the issue no answers. They leave clippings all over the lower windows, back patio, hot tub, everywhere. Uneven cuts throughout the backyard. Asked for Brian ever call was told by the customer service rep he was looking into it. No response from Brian EVER!!! Never will I call them again for service.

Br
Review №43

Tore up my lawn with their big mowers, knocked over a retaining way. Tried to cancel service many times but the keep showing up. Ridiculous. Now they are sending me automatic renewal notices. There is no response when I call and leave messages.

At
Review №44

Wanted to share this since my mom cant. They have taken care of her property for 5 years now and have nothing but good things to say. She is older and I am not able to help, billing is easy and the office has always been helpful when I call.

Ro
Review №45

Its been just over 3 weeks since I posted my review and a week since DuPage Lawn Care responded to it in an unprofessional manner. What is even more unprofessional is that they charged me an additional $25 for service last week. Was this for my bad review? I will be contacting the BBB and reporting them for there terrible service and professionalism.This company does not do a good job with lawn care. The cut is uneven and and they miss spots completely. I have watched them do my lawn and if they are here 10 minutes, Im lucky. Its wham, bam and done. Its like they dont even care. I have hired company and will be charged the same and pick up the cuttings. I would not recommend them to anyone.

Pa
Review №46

Wonderful company! They do great work and the staff is awesome! They were able to fit us in to get cut for a holiday party when our normal day was Monday. Thanks guys!

jj
Review №47

Very pleased with Dupage Lawn Care. They maintain our lawn beautiful, they rake the leaves, they do spring & fall clean ups. They’re very reliable and they respond promptly if I call with a question or have a special request. We are very happy to have this lawn service and highly recommend them!

Sa
Review №48

They do a great job. The crew is very professional and make your yard look good every time. They pay attention to detail and just make it look nice.

co
Review №49

Found the office easy to deal with and very knowledgeable with the services they provide.  Got signed up pretty quick and with the weekly billing, I dont have to worry about late fees or mailing anything in.  First time having a lawn service and so far very convenient.

Pa
Review №50

So far the office staff has been very helpful, I wanted them to do a whole bunch of things but after talking to Brian he recommended only doing an Aeration and the weekly cutting. Ended up saving me a few hundred dollars by telling me what I actually needed and not just to sell me something. Customer for life!

Pa
Review №51

I used this service for 2 years for lawn cutting and weed and feed. First year the lawn cutting service was done well. The weed eradication was not done well at all even though I paid for it. I was told because of the very wet spring they were having a hard time controlling the weeds (mainly dandelions). My house was the worst looking lawn on my block. My neighbors had the same rainfall as me and their lawn services were controlling the weeds with no problem. I let it slide. This year, same issue with the weeds (mainly dandelions) and in addition to the weed problem they guauged my lawn down to bare ground in a few places. I called and left a message with girl who answered that I need these issues addressed. Carol (manager) called back and I was told the same scenario as last year about it being a wet spring. Again, I stated that my neighbors arent having any problems with weed control and weve had the same amount of rainfall...we live on the same block. I asked for Brian (owner) to call me back to discuss this. A week later still no callback. I called and spoke to Carol again as was told she didnt know what to tell me as to why Brian never called back. Apparently, they use inferior weed and feed solutions if any at all but have no qualms about charging you for a service they dont provide or that do the job properly. I cancelled my service last month June 2019. Never received a call back from Brian.

Mi
Review №52

Very professional staff. They are easy to work with and workers are super friendly. Very knowledgeable team always willing to help. Thanks to DuPage lawn care my yard always looks on point. I will highly recommend this company.

Er
Review №53

Im a current customer of DuPage Lawn Care. Great pricing but I cannot get anyone to call me back--have left 4 messages over the past week. Would love for someone to please call me back. Understand a delay during spring but radio silence is not any way to do business. I really want to like them...just need someone to call me back :- )

Ed
Review №54

Ive had the pleasure of doing business with this company for many years. They have always been on time and done a great job. I refer them to family and friends. Thanks for all the hard work guys

Ar
Review №55

So far the mowing has been great.  Its been 2 weeks and the stripes are looking amazing on the lawn, kinda like a chess board pattern.  Thanks guys.

Je
Review №56

Just had Ricardo come and cut the lawn, did a great job and very polite.  He has cut our neighbor for the last few years and just signed up with them.  Great Job!

Cy
Review №57

These guys mowed the lawn in an emergency just before my son’s birthday party. They do exceptional work! So impressed with the customer service and follow through.

Ro
Review №58

Been a lawn mowing customer of DLC for years, never any problems with their crews that cut our lawn. Was asked to write a positive review, more then happy to do so. Great local company that I can highly recommend to anyone looking for a reliable quality lawn mowing service.

Je
Review №59

No problems here, I was asked by their office staff to write a positive review if I was happy with the service I received and I was! Very nice and knowledgable man came 2 days after I signed up to their fertilizing program. Glad to give a local company that does quality work a good word or two!

Ma
Review №60

After all this crazy weather my lawn is starting to look great like they said it would.  Can’t thank you guys enough!

De
Review №61

DuPage Lawn Care has just started this spring cutting my lawn.Price is fair and they actually cut the grass to the length it should be cut instead of scalping it. My lawn has not looked this good in years.They also use a non riding mower. The last guy I had did his turns so fast that he constantly ripped up the law in our rear yard. So happy to have a company that cares about their work?

Da
Review №62

Don’t answer phone and after signing up for service have not come out to do lawn. Do not recommend. Owner Brian just called and had a temper tantrum about his bad review and cancelled our service. Would never ever recommend this guy for any service. beware. One star is generous. Jerk.

Pi
Review №63

Dupage Lawn Care has been providing great service to our apartment complex for years. The staff is knowledgeable and friendly. They do everything to 100%. Cant wait until they start this year.

Ja
Review №64

The crew came to do our spring cleanup and cracked our fence.  They called us after and told us what happened and that a manager would give us a call.  It was a day later than we were told but Brian called us and came out and got the repair taken care of right there.  The service was great with the small inconvenience but all was taken care of and we are satisfied with the results.

Co
Review №65

Stop putting your $20 lawn mowing signs on private property. Ive removed 3 of your signs from my customers property, which were placed there without permission. Please educate who ever is out placing these signs the difference between private property and city property.Edit: This post is relevant due to it being illegal to put advertising on property that is not owned by the person or company who placed them without permission. Its not that I dont like where these signs were placed its just very unprofessional and like stated before, illegal. Maybe spend more time training your lawn care crew to do a professional job and take a hint from the numerous reviews stating you rip up lawns and damage property and never show back up.Friendly business owner advice, take a step back and look at where your company is heading before its too late.

Er
Review №66

They did an amazing job on my lawn! Very professional and reliable. I would recommend their service to anyone. Very satisfied customer!!

Mo
Review №67

Ryan and Dylan have been taking care of our property for the last few weeks and have nothing but good things to say about them. They are very personable, east to talk to and always listen. Very happy with the service.

Ta
Review №68

Hire this lawn care service at your own risk!! If you have an issue, or a concern, or a complaint...dont expect for anyone to get back to you! It wont happen...

Su
Review №69

We really struggling with this company. We signed up for weekly lawn mowing service on 2 properties and it’s been 3 weeks since our lawn was cut. My wife spoke to the owner on Friday who reassured her that it will be taken care of this week. No one showed up Monday or Tuesday. Ashley at the front desk informed her that it will be done yesterday when my wife called late evening but nobody showed up. We just got a violation and I am extremely frustrated !

Ga
Review №70

New this year and have a great crew. It’s one less thing I have to worry about after I get home from work. Thanks guys!

je
Review №71

Have been satisfied with this company for the last 2 years.  They provide me with lawn mowing and fertilizing and the results have been exceptional.

St
Review №72

Current customer. I called and left a voicemail regarding pricing with sod being laid down in the yard and I received a call back 2 weeks later. This week the front was only cut, and the side of the driveway and backyard wasn’t cut at all and I was still charged full price. I’ll change the rating if the service improves because the pricing is competitive, but very poor service so far.

Sc
Review №73

These guys have done a great job on my lawn for years. Thanks for the hard work and keep it up!

Vy
Review №74

Ordered weekly service and after 2 times for whatever reason they just stopped. Within next 2 weeks called them literally dozen times. Left 2 messages on voicemail and 1 with phone answering service. Lady called back 2 weeks later only because a crew showed up and grass was cut by myself a day before. Never did she called because I left messages. Never provided assurance or solution how and where to contact if it would happen in the future. Had to cancel service.

Da
Review №75

Our first, second & third experience with this poor excuse for a professional outfit was to have them lie to us about a service they quoted and accepted. It’s little wonder their google reviews and BBB are so bad & why they’ve changed names at least 3 times.

sh
Review №76

They just got started this week, I had to talk to the crew which was a pleasant surprise beause they spoke english and actually dont live too far from us.  Needed some extra work and they were able to get it taken care of.  Thanks guys!

Un
Review №77

The worst lawn care company. Took them more than two weeks to get to my lawn after repeated calls and after they came they didnt do the service because the lawn was too big for their 32 inch mower (I can understand) but the worst part was getting a bill from them for the service which they never completed. Moral of this story-you get what you pay for which is terrible service.

Ag
Review №78

Past few companies we have had ended up not being reliable, poor communication and workers that I couldnt talk to. After signing up with these guys, I have already referred 3 of my neighbors. Found out later our rate gets reduced if we signup other close by. Great idea!

Va
Review №79

Have used them for 4 years. Excellent work, reliable and friendly staff. Great service.

ga
Review №80

This is our third year with this company. With all this weather the office has been great with our questions about areas missed due to being too wet. They have since then gotten our lawn under control and back to how it’s been in years past. Thanks

Cu
Review №81

My parents have used them for years and when our guy went back South we hired them. So far the last couple years have been great and are continuing into this season.

Fr
Review №82

Wonderful, courteous staff who make sure all questions and concerns are addressed and the lawn is looking great.

J
Review №83

[Update]1. Yes Im not mistaking you guys for another lawn care company.2. You dont have my name because our landord had the contract. His name isnt AK, thats my name.3. & you didnt dispute my excon claim because you know its true. (but I bet you add something in your amended reply).................These guys are a joke. Run by some high-school drop out. They hire excons to mow lawns. How do I know that, because the guy mowing my lawn told me so & only after I asked because Im a corrections officer & I can tell looking @ someone if they did hard time.Then I caught the guy 4x gawking at my wife over 3 visits. Doesnt make you feel safe.Plus there was a piece of paper garbage that blew into my yard & this moron instead simply picking it up, mowed around the piece of paper.To test my theory. I left another piece of paper there the next week & the moron did the same thing. Pushed it over, mowed then pushed it back. My past & current Lawn guys simply picked to any trash. These guys do the bare minimum & complain that they arent charging alot.Do not use this pathetic company. The negative reviews are legit.The positive reviews are fake. They are all done within the same time frame.Dont think youll get exceptional service. Plus the kid who runs the company is exceptionally rude like hes mister know it all.

Ar
Review №84

Got signed up late this year and they were the only ones that were willing to take me on this late. The grass was high but they were able to make it look like it had already been getting cut and no longer have to worry about my pain in the a** neighbors complaining.

ji
Review №85

They don’t blow the clippings off the walkway, they leave lines of tall grass, they don’t trim very well and when you complain, they don’t respond!

St
Review №86

Great service, great crew and great office. Couldn’t be happier and have referred them to a few people on my block already.

Ro
Review №87

So far service has been great, just signed up a few weeks ago and the lawn is looking amazing!

Sa
Review №88

Signed up a few weeks ago for a dethatching, with obvious weather delays it was finally done yesterday and looks great.  Ended up signing up for the lawn mowing, cant wait.

M-
Review №89

Just had Dupage Lawn Care at my property yesterday for an Aeration. The men were totally professional and did an excellent job. I said thank you after they were done and inquired about lawn mowing service, it was nice to be able to have a conversation in English with people that grew up in the area! Communication with my last company was next to impossible since they only spoke spanish. Will be signing up with Dupage Lawn Care for lawn mowing service today.

Ch
Review №90

Listen to the reviews!!! They arent professional at all. They cut lawns too short. They dont bag the grass and leave the grass. Not professional at all. I cant believe people still use them after reading these reviews and they are still in business. My advice to the owners is to run a business related to something you know, becuase it isnt lawn care or customer service. If you do use them dont pay up front!! Pay as you go and only when you ask them to be there. If they show up any other time besides that, it will be for free, because they dont listen to customers or what you want.

Je
Review №91

I hired this company after my husband got injured at work.  They have been so great to work with, the office staff is very friendly and have halped throughout this ordeal.  We will most likely keep thme even when he is back on his feet.

Da
Review №92

I have had this company for the past 3 years and nothing but good things to say about them.  They do the lawn mowing and have had a few other things done with great satisfation, highly recommend them!

Mi
Review №93

Great place to work and receive service from. Great management and team!!! Highly recommend

Sa
Review №94

I received a post-it like note on my front door from them a few weeks ago and I ended up hurting my arm and cant do yard work so I called them up and hired them. I asked the lady who I signed up with if she could ask the crew to come sooner then the following week, because my yard was looking pretty long and I didnt know if it could wait a week. She said she would get back to me after she got in contact with the crew.....I never heard back from her. I even called and left a message about this a few days later, still got nothing back. Yesterday, the crew finally comes out, I was not home but when I returned home I looked at my yard and they had done a terrible job. They literally missed the whole side of my house, and chunks within the yard had large clumps of tall grass left. And I wont even go into the fact that they did no weed whacking what so ever. After trying to reach them multiple times that afternoon, I tried this morning and spoke to someone who didnt even apologize on the crews behalf, she didnt even seem surprised this happened (which was a huge red flag to me). She said she would call me back within ten mins after seeing if the crew could return today, close to 45 mins later, she left me a voice message saying they could return today if thats what I wanted.... So I called back to confirm that in fact I did want them to come fix the horrible job they did, but could not get the same woman on the phone. I was speaking to another girl that told me my package did not include weed whacking (even though my contact says Im paying for the regular cut and online it says weed whacking is included in the regular cut). So I told her would not like to continue service with them, and had to repeat myself multiple times before I could get her to confirm that she would cancel my account. Their contract stresses the fact that you need to cancel with an office representative, email voicemail or canceling with the crew wont work. Their website says they have been in business for 25 years or something close to that, if this is how they treat people I am shocked they lasted even one season.

an
Review №95

They are awful!!! Do not hire them. they charged me but have not mowed lawn in 4 weeks! Then they dare to charge a late fee when they did not do any service. There is no mowing schedule sometimes they do not come for weeks and sometimes they come twice a week. Customer service is terrible as well, I called and explained that they had not come to mow the lawn and the lady on the phone was extremely rude and yelled at me.

ra
Review №96

5 star service and price defiantly recommend Dupage lawn care!

Sh
Review №97

Do not use this company! Unreliable, dont return phone calls - terrible customer service. They like to charge your credit card for weeks they havent mowed and then when you call to ask about it, crickets! Nobody calls back.

Mi
Review №98

Great lawn cutting service from DLC - prompt, fast, and cheap

Ni
Review №99

Been with DuPage since the start of the season and so far no complaints.

Se
Review №100

You really do get what you pay for. I thought Id share my experience with DuPage Lawn Care. They left a flyer on our door last month. I called and they sounded like a great deal ($10 cheaper than the service we used last year). I figured I could save a couple of hundred bucks, so I bit.Today was their first visit to our home. It will also be their last.I was pulling up from a meeting just as they had packed up the truck and were getting ready to leave. The lawn wasnt edged, the left side of my house wasnt moved at all (despite the fact that they were walking in and out of that gate to get to my backyard) and the grass clippings werent blown very well (there was a fair amount still on my neighbors driveway, as well as all over the fence in back).I asked the workers to finish their job. One of them gave me attitude, started raising his voice and swearing, and at one point, tried to stare me down in a menacing fashion. He also said I was asking him to do the work because [he was] black (there were no racial overtones to anything that I said, nor did his racial identity enter my mind). Trying to defuse the rapidly escalating situation, I tried to give him my perspective: we hired his company to perform a service and I was the customer. In that sense, they were working for me. Its not like they were doing me a favor mowing my lawn for free, and that I expected that theyd do what I was told they would do.They left without finishing their work. I have the guy shouting at me on tape. I called the office and twice was told that I would get a callback. It didnt happen. Finally, a couple of hours later, I called a third time and was connected to a man who identified himself as the manager. I told him what happened. His response? Im paraphrasing, but essentially, Weve canceled your account. Im going to take the word of my employees over a first-time customer. I was blown away. I asked if this was how they treat customers and he let me know that he was done with the conversation and that I wouldnt be charged.I asked if he was the owner and he said no. I then asked to speak to the owner and was denied. He asked if I thought I could talk to the owner of Wal-Mart if I was unhappy. I replied something to the effect of that the analogy felt a little off to me and that the owner of a local service provider would presumably be more accessible than the owner of the largest company in the world. I then asked for the owners name and contact information. He replied Not gonna happen and hung up.So, to recap: DuPage Lawn Care did a crappy job and played the race card when I asked them to finish their work. One worker was borderline violent. They terminated the account right after their crew left without bothering to talk to us or doing a credible investigation of serious claims, and instead made spurious allegations and threatened via email to go to the media with them if we went public with our allegations.UPDATE: Management came back and made an accusation of racism in their response. The worker who identified himself as being in charge made a similar completely unfounded comment like that on site when I complained that the work wasnt finished. Management said I insinuated it, but requests for clarification about what I supposedly said went unanswered. Go figure. A review of my Facebook profile and the causes I rally around would show how unbelievable that accusation is. It is unfortunate that, instead of a company investigating serous claims, it would resort to hiding behind libelous false claims. To be very clear, I feel strongly that judging a man by the color of his skin instead of by the content of his character is despicable. So is using the threat of such an ugly (and untrue) accusation to silence an unhappy customer. Also, fun fact, the companys claim that no one else has complained about that crew is demonstrably false. Just read the Elmhurst Facebook forums. Also, look up MD Lawn Care Corp on Yelp for more overall complaints.

Information
47 Photos
100 Comments
3.6 Rating
  • Address:1235 S Highland Ave, Lombard, IL 60148, United States
  • Site:http://dupagelawncare.com/
  • Phone:+1 630-932-7503
Categories
  • Lawn care service
Working hours
  • Monday:9am–3pm
  • Tuesday:9am–3pm
  • Wednesday:9am–3pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:9am–3pm
  • Sunday:9am–3pm
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