They need more people trained to operate the mechanics for glass cutting because I waited 20 minutes to get serviced by someone, it was employees asking more employees who are asking even more employees to see who was even capable of doing it. On a not so busy Sunday afternoon where there were several employees walking around but only one person knew how to cut glass. The supervisor for the shift (Aaron) also passed me several times and did not bother to check if I needed help— if I’m standing in the same spot, arms crossed and tapping my foot, not even browsing any products, then I obviously DO need help. I was really disappointed I could give one star, but I’m adding a star because the person that did the actual glass cutting (when they were able to finally track him down )was actually very friendly and professional. Thanks Mr Wayne! Kindly train more people to be able to cut glass please.

This place is huge. Luckily staff wasnt hard to find and they took me right to what I needed. They opened a second register promptly when the line built up. Gorgeous plants outside!

Items that were shown in stock at this store were not, and when I attempted to get some assistance, nobody showed up despite the assistance needed in the aisle announced over the PA. I ended up buying product that was more expensive, but was at least findable. In the end I got the job done, it just took way more time finding a different product that I researched the night before.

Great service and friendly. I love that I could bring my furbaby in with me as well💯👍

The staff are always very helpful and almost always knowledgeable. The only time someone wasn’t was when he was filling in, and it wasn’t his normal department. He was still happy to help me search for what I needed though 😂

Terrible customer service, I was here for a pick up and there was a guy named Alex he avoided me by not giving answer to my questions and was rude. Michelle was the person who was taking care of the pick up, it took me 30mins to get my item picked up. I would recommend Dublin store.

My hunny and I went in to check out kitchen appliances. The young lady wad very helpful. We will definitely be coming back. The gentleman who helped us with the patio furniture was very helpfulWe didnt have to gosearching for someone to help us.

I buy almost all of hardware, appliances and much more for my home and my contracting business. I like Lowes and generally have no issues. I bought a Craftsman string trimmer and it would not feed the string consistently. Sometimes too much and sometimes not at all. I had 90 days to return to the store and they would not accept the return because it was 6 hours past the 90 days. The assistant manager claimed he could not override it.

Worst customer service by Dean and Kennedy. Sad that Lowe’s hires employees who have no idea on what is available for sale made me drive 1.5hour to pick patio furniture and when arrived showed unavailable and order cancelled. Kennedy had a rude approach said she works in Fulfilment but kept rolling her eyes and closing her hair. When asked to leave a feedback or talk to manager was advised his busy and can’t attend to customers, asked for details on management advised there is none till Sam comes to help and provides details of management. Wish employees would learn little empathy and customer service when you are in field to assist customers, if you are a sales associate please have management atleast listen to customers rather than not providing details, shows how you were wrong and at fault. Sad to have some people reflect entire Lowe’s customer experience

I have been in the trades for, Thirty years. In all that time I have found that very few home improvement stores are well organized.This particular store actually brought a smile to my face!Better organized, knowledgeable staff and... They didnt run or give me a deer in the headlights look!Time is money for me. I was in & out in record time.GREAT JOB!!!!!

Those is a pretty good place to go if you need a quick fix for your house but I did have a little bit of issue with the pain department I dont know the workers were inexperienced but they kind of wonder what they was doing and the other one didnt and the one that didnt know what theyre doing makes my pain and he didnt ask me what color Sheena I wanted or if it was interior exterior I needed exterior and give me interior but which she never asked which one I just showed him what color I needed in the color match so all in all though they have great customer service

Great service when I ordered a dishwasher last week and knew when it would be delivered... Friday, July 9.For whatever reason, my order never showed up on Lowes app, which will necessitate another visit to Lowes... and on July 8 when I realized, I hadnt heard from the delivery company... I drove to Lowes Livermore and spoke with a store manager and was told to expect a phone call between 7 and 10pm from the delivery company setting up a 4 hour window on Friday.Lousy service, when the delivery company never did call.Around 1pm on Friday, my wife called saying that the dishwasher had been dropped off at the curb and only out of luck, she had looked out the window to see the delivery truck and went out to talk with them before they drove off.At that point, she asked that the dishwasher be brought up to the front patio. The delivery company had not called to schedule a delivery... had made no attempt to ring the door bell to see if anyone was home... and Im used to having delivery companies ask if youd like them to unpack items and haul away the cardboard.If this is the way, that customers will be treated when something has to be delivered to the home... Id recommend not using Lowes appliance delivery service until such a time, that Lowes find a reliable, dependable delivery company.

Very helpful employees, young man Daniel has a great personality with customers.

Excellent service clean place and the customer service Great

Very polite customer service. Was very sweet with my service dog. Always go here when Im in town.

Sam S. Had all the answers. Great!

Was ready to purchase a new washer and dryer but we decided not to due to employee’s attitude. He didn’t approach us to see if we had any questions, he seemed annoyed that we approached him and that we had questions. Took our business elsewhere.

The Livermore store should go to The Dublin store and relearn how to run and operate a business correctly

Horrible customer service. Waited in tools for 20 minutes. The called for someone 4 times. Lots of employees walking by but got a lot of “not my department, someone should be coming.” Management was no help. Waste of time. Guess I’ll take my business elsewhere.

Last time I was there a young man helped me look for item & then called to another store to find it. Good service

Love this place. Its easy to find help if you need it.

Nice selection, similar to Home Depot, competitive pricing. Hard to find someone to help when we needed to ask a question. Large, free parking lot.

Good one with multi things

They always have just what I need. Great selection of plants!

Really like this location. They usually have great selections of indoor plants pots, and accessories (which is 90% of the reason I’m usually there). Would recommend!

#lowes helping us build up what wild fires burned down, one step at a time, Thanks to Lowes

Always lots of options and choices. The Garden Center always has beautiful flowers and plants. They plants are rotated often and old plants go on discount. I like to look at the outdoor furniture too. They do need a few more garden items just to decorate the yard. The appliances are great and up to date, also I found out they have people to help style a kitchen remodel.

Really, whats the point of reviewing a place like Lowes or Home Depot? But since Im here and you apparently are as well, my experience is that Lowes employees are a little bit over their heads. To put it charitably. Expect to wait a long time returning something or buying something. And expect no help finding anything.

My family and I got flooring installed my this Lowe’s. We worked with Felicia Rivera. She was absolutely awesome. We would highly recommend this Lowe’s.

I love this Lowes. The workers are so friendly. Management on the other hand leaves little to be desired.

This Lowes is always super clean, well stocked, and a pleasure to shop.

For that one time when you have to get keys cut on a Sunday afternoon, Lowes is your preferred destination.

This guy just came out of the Lowes. I was surprised to see him shopping without the mask, and the salesman who was wearing a mask was helping him but he didn’t say anything. I wonder why?

I don’t usually leave reviews but I drove 20 minutes to get here because the person I talked to on the phone said their glass cutter was working and when I showed up it was broken, Home Depot was better anyways

Good online order response.

We asked multiple employees where to find something and they said i dont know. We paged someone and waited 10 minutes and no one came. On one visit our cashier stopped to text someone for a few minutes before ringing us up even though there was a huge line.

Very hard/slow to get in store assistance . Hard to reach store departments via phone. bad checkout experience .Very dated systems in home decor. Waste of time for employee and customer

Always friendly and helpful employees. Tried out the new curbside pickup but was almost closing so no one answered the phone, had to go inside. Will have to try that another time..

This Lowes is generally pretty good. They have an excellent selection of finished good products and materials that look good more consumer-focused. for example wall and floor tile here is a much better selection than home Depot. Those seems to be focusing on actually stocking a variety of items instead of just referring you to the website and only stocking the most commonly purchased items.

Low price, staff at the garden area are helpful, excellent service 👍

Okay let me start by saying Ive bought a few things from Lowes in the past but not a big purchase. We found ourselves evacuated displaced and in a very vulnerable situation after being survivors of a California wildfire in the Santa Cruz mountains we had been displaced for 5 weeks to come home too a refrigerator full of rotten food and no longer usable. We purchased our refrigerator through Lowes and brought it back into our house that survived the fire after 7 months of use a warranty issue had arose, we had to contact the manufacturer in order to have anybody come and repair it finding out it could not be repaired and had to be warrantied and a new one furnished my wife had spent weeks on the phone trying to get a repair man just to come out from the manufacturer after dealing with several different stores we found ourselves at Livermore Lowes. The managerin appliances Caesar went above and beyond his duties to make it happen for us . Now after dealing with Cesar we were able to pick up a refrigerator this morning and bring it back into our home to make our home semi back to normal we super appreciate everyone down at Livermore Lowes who participated and getting us a refrigerator expedited once again on behalf of the mcclellins family we would like to thank Cesar for his awesome customer service.

Been here a lot during Covid, staff here always have masks on when I am there and I find them to be very helpful and kind.

Had what I needed and is close to me.

Livermore lowes is a very neat and respectful place they got alot of stuff in inventory

Big box store, from time to time it is hard to find help since COVID.

I asked for help with a mower and I had to wait for almost half an hour, after the employee showed up he was a really nice and friendly

I wanted to give a nod of appreciation to the Outdoor and Garden team for being so willing to assist me and my wife in getting our products loaded on to our truck several times throughout the day. Excellent attention to detail and a real showmanship of customer service. I would like to especially mention the young man Nick that kept all of our spirits high with his positive attitude and general demeanor. Great Job Lowes! We will continue to use this store for all of our home improvement needs.

The two young men in the lumber dept. down stocked the lumber I needed for my project. Great experience.

My visit today was successful at the last minute, but no thanks to Lowes web site which claimed that they had lots of the washer hoses in stock. A very helpful and knowledgeable sales person told me that 13 were put on hold for a contractor and the remaining were MIAI really appreciate the time he spent trying to locate the hoses, but had no luckI picked up some lower quality hoses and went to check out. While waiting, social distancing, an employee walked be with a bunch of items to be returned to shelves and one was a set of hoses!Im pleased to have gotten the much needed hoses, but its annoying that the inventory was so far off.

My favorite hardware store for many miles. Nice selection of wood for cabinets

It is nice that you can enter and checkout in the garden center.

Usual Lowes. We did get a couple plants we did not find at our local Home Depot.

This Lowes had young reps that helped to get materials that had run out on the shelf. Had me wait which was no problem but when they finished, they didnt let me know they where done. I had to move the keep out gate myself. I also had to load up the materials by myself from a high shelf. Mind you, it was 4x8 plywood and I needed 8 sheets! These guys disappeared and didnt offer any assistance. Customer service is becoming a lost art.

LOVE MY LOWES, WE HAVE BEEN SHOPPING FOR MORE THAN DECADE HERE

Great storeEmployees are super

The place is relatively clean and unlike Home Depot they dont clutter the walkways with shelved merchandise.To their credit, there are now plastic guards between the employees and customers. Most people were masking but there was the odd person not doing it even in March 2020 quarantine. The prices for most things are reasonable - but I agree they put stuff in weird random places, and not all the same types of products in the same isle to increase the average customer dwell time. It is also very lightly staffed and is hard to get help. Their checkout software is super lame requiring permissions to proceed where it is not necessary and too much unnecessary touching of the console. Please - UPGRADE it to more secure wireless credit card readers.

I ordered online 100lbs worth of bulky items, got an email within 30 mins saying my stuff is ready for pick up. Friendly people and fast service, considering its the busy holiday shopping season. Thank you!

Everything you need for home repair, remodeling, cleaning, lighting and more

Great place to get keys made fast..

I always find all the best here

I go here for my home improvement needs.

I hate going to Lowes. It isnt that the products arent of reasonable quality or that the prices are outrageous, its purely customer service. It isnt like Home Depot is any better. As a general rule Im avoided or pointed in a direction that is clear across the store. Even finding someone to help you in any capacity is almost impossible this is whether they are busy or not. Lowes is simply a necessary evil if you need to do something quickly.

Got what I wanted

I like this Lowes its got great selection of stuff in the people are real nice are definitely good at this Lowes better than this Pittsburgh store

Good selection of home improvement and repair items. Seems to be a better range than Home Depot, altho H.D. have better staff/ service levels.

A cut above Home Depot, Cleaner store. Usually have to look for assistance

We had a terrible experience getting a refrigerator delivered by DSI, Lowe’s appliances delivery partner. This is the 2nd replacement refrigerator I ordered from them. The first time DSI showed up with 2 guys & told us it’s a 4 person job cuz he stairs & they will ask DSI send 4 guys next week to try it again. (Why??They did it with only 2 guys before). Next week same happened again: 2 guys showed up & left, promising 4 guys next time & left.......Third time surprisedly it happened again BTW, the logistics status was changed to DELIVERED ...... Fourth time amazingly just like the 3rd time......Until at last we went to the store & complained to the management in person, they finally got the job done on the 5th trip..... Their logistics system is confusing, sending us inaccurate delivery information all the time. Guess what, 2 weeks later after we got our replacement refrigerator, DSI sent us another delivery notification, TRUELY AMAZING!!!!

Never got help with heavy bark as needed.

A bit pricey, but clean and great customer service.

Nice store with a huge selection

Didnt plan on buying a dryer but Elia made the process extremely easy and quick! Glad she was there to help me out!

Today,Chris at garden center was very helpful.

Not a good place for pump supplys

Lowes is just around the corner from my house and is very convenient. I do all types of projects and they cover most projects. It would help if they increased their hardware and plumbing (especially Irrigation parts).

Customer were walking around with out mask in the Lowe’s in Livermore, Ca. When I informed the cashier, she said she couldn’t say anything. I called the store and spoke to Shawn “manager” he said the employees are supposed to say something and offer a mask. The female employee garden just don’t want to do anything!?!? The is not appropriate, Livermore as a mask ordinance.I will be submitting a complaint with Corporate and the City of Livermore

Well organize, good customer service.

Awesome tool section...love the selection of knives

I can usually find what I need. If I cant, one of the many nice employees will take me to it or to the person who can help me. I like Lowes much better than the other big store.

Ordering on the LOWES app for curbside pick up was very easy and the curbside delivery was great. LOWES makes getting DYI supplies painless and safe.

Wasnt as well maintained as most Lowes Ive been to

Convenient location, I usually have to hunt for help.

Best hardware store for many miles

Very friendly and helpful staff.

Lowes is great, I love it there

I really like Lowes as it seems more personal than some of the other box stores.

Always a better experience than home depot and the price for wood is much lower than home depot

Used curbside pickup for the first time. Perfectly convenient.

This place has every thing I could want for home improvement

Love this store, you can find what you need easy just asking some of the very polite people working there

Took three calls ringing out before I was able to get someone to answer the curbside pickup phone.

Fantastic service at Livermore store. Very helpful and kind. The lumber-cut staff were excellent!!!!

Went to return sum fence boards that had bugs in them and they wouldnt take them back because I had cut the board in half...I get that cutting it in half makes it unusable and it cant be resold, but the freaking wood had bugs in it.. you shouldnt be trying to resell it anyways.. what does it matter that its cut ? Its no good to anyone either way..then the customer service guy had a horrible attitude.. terrible experience

Easy in easy out, helpful and knowledgeable.

Worst service I experienced in home improvement stores. I will stay away and go to Home Depot or Amazon to get what I need. I bought some bags to store my Christmas decoration, only found that I need a smaller size. They refused to do any exchange or refund for the bags saying that they are Christmas items and not returnable. I understand if it is decorations, but these are just bags in red! One less place for me to shop.

Great place friendly staff.

It was alright. As a former employee I qould think that the new employees would do a service with a smile. Didnt get that. Saw older employees I worked with all smiles. But my check out clerk Maria I will give her 5 stars she gave service with a smile. The more you smile and interact with the customers better the service.

The best service. Same selection as any store, but easy better service. Mike was extremely helpful!

Staff were around everywhere to help, plenty of checkout staff too. Parking is not an issue.

Nice to have curbside pickup.

Was clean and fast but shelves in garden were kinda 3empty