My daughter had just lost her bunny and her other bunny needed a companion quick. We searched all over and after calling the animal shelter found they had 5 bunnies, 3 of which would fit the bill for what we were looking for. We made an appointment and when we got there they were so kind and helpful. They were very focused on helping us and our adoption needs. They brought in the three bunnies to us one at a time. The workers at the animal shelter where good to let us handle and interact with each bunny. They even had to bring in several of the bunnies multiple times well we tried to find the perfect fit for our family. The workers were very helpful and told us all that they could about each bunny and helped us find the perfect one. My daughter fell in love with that little white bunny and Crystal Berry Sugar Pop could not be a more perfect fit. The adoption was quick and easy, If we ever need another animal I will definitely go back there before looking anywhere else.

Do not take any animals here. They kill all unclaimed and all animals they deem unadoptable via GAS CHAMBER. They are 1 of 4 shelters in the ENTIRE COUNTRY who still euthanize animals with gas. It is an extremely agonizing and slow death. This is done within the week they are brought in. They almost never give these animals a chance at adoption or rescue... They just murder them. Please do not take any animals you find to this shelter... Make the drive to the nearest no-kill shelter you can find.

DO NOT BRING LOST PETS HERE!!! They’re better off finding their way back home. Holding my kitten hostage ( In extremely poor conditions)for (a very very firm )TWO HUNDRED AND FIFTY F&$;:!: DOLLARS?!?!? Making him impossible for me to get back and keep raising the price every day until they kill him or steal him from me to sell. How TF is this place even a thing? And how are they legally able to do this?

Any employee or volunteer here should stretch their voices. If you are a loving human. You’ll do all you can to protect the animals in this place and by animals, I mean the ones in cages and loving ones. The gas chamber they use to get rid of the animals there, is one of the signs that anyone should take as a sign of never ever trust this place.This place is hell on earth.

I got a new dog here - she’s the sweetest and cutest! They even gave me lots of free toys and treats and food as a new adoptee.

They kill adoptable animals they never even TRY putting up for adoption in gas chambers for being Too submissive. What does that even mean, NUVAS? Too submissive? Thats not a thing. A submissive cat isnt some dangerous cat deserving of a death sentence. Absolutely horrible.And people have KNOWN and complained as far back as 2019! And still, they do this. Every person there should be straight up ashamed to even exist. Despicable.

Every single person that works with this company is SICKENING. these poor innocent animals deserve so much better. i hope every one of you are haunted by doing this. YOU ALL deserve to be in that gas chamber more than the animals do. disgusting

I WISH I could give you absolutely nothing, just like all the nothings you do for the animals you claim to shelter. Gas chamber?! Are you KIDDING me? How disgusting. This place is truly pathetic.

They KILL, and in a BARBARIC way!!Correct if I am wrong..I would LOVE to be wrong.. other sad thing is, walk by that chamber as you ck to see if your loved pet is there😤

This shelter is known for killing their animals slowly in a gas chamber. This is absolutely horrific. This needs to end now.

Pretty disappointed that I made an appointment to adopt a specific rabbit to be a house bunny, and instead he was given to a farm along with a handful of others...and yet there were still adoptable rabbits left. Unsure as to why a rabbit with an appointment was handed off rather than one without, especially when I changed my original appointment to an earlier date and moved around my work schedule as the staff recommended I do in order to take him home (the current hours are very difficult to make, by the way).I totally understand their desire to rescue more rabbits overall with the flow they receive and that appointments arent holds, but it couldve been one more save had the farm taken a different rabbit instead and left me to adopt my boy. I had just received the 12 SQ ft cage I bought for him when I got the call that he was gone.Im still giving two stars for the excellent responsiveness to phone calls.

I am horrified to hear that there are still kill shelters here in Utah. Im seriously thinking of adopting another animal into my life in hopes to at least do some good and save a life. This place disturbs me and I cant believe tax dollars go to this place.

Do Not bring any homeless pets here this place is absolutely disgusting. There should not be any kill shelters in business today. place needs to be shut down

Kind & helpful. A good rescue center

THIS PLACE DOES NOT EVEN DESERVE ONE STAR!!!!!!!!PLEASE do not take your animals here!!!!!!!look into placing them with a rescue if you are seeking this option. This place will not take care of them, and does not care about finding them loving homes or taking care of these sweet babies!!! They will most likely be put in a gas chamber to die for 30 minutes. This place needs to be shut down, fined and set on fire with the horrible people that do this inside the building. :)

We adopted our dog Burton from North Utah Valley Animal Shelter 13 years ago. He has been a great dog for our family. HOWEVER, we are all shocked and saddened to learn that this organization utilizes a gas chamber kill method that isnt approved by the American Veterinary Medical Association and kills the animals over 30 minutes. Really disappointed to read the employee accounts of this torture.

PLEASE BE ADVISED THAT THIS TAX FUNDED ANIMAL SHELTER KILLS ANIMALS USING A GAS CHAMBER. DO NOT SUPPORT THIS PLACE UNTIL THEY BECOME A NO-KILL SHELTER.

Fox thirteen did a wonderful news clip about this place. You should watch it before taking your pet here.

This place is HORRIBLE. they are killing animals when the animals aren’t the ones who deserve it. the people that work there are the ones who should be in a gas chamber, not the pets

I guess they kept my dog alive in a cement, barred cell...Terrible Utah County laws made profit on my sick, aged 3lb Chorkie.Pretty sad. Heart wrenching- really.I wanted to adopt another chihuahua they had in there since the 24th of June but said it was a long weekend and they were going to hold it til the 6th of July- wouldnt let me see or visit or even snap a photo of him. Poor doggy.

This is a kill shelter. Please choose a different shelter to take strays and lost pets to. If your pet gets picked up by animal control and taken to this hell, do not wait to pick them up.

Treat your animals better pls and this review will go up and a ton more I’m sure if you change your actions.

Kills perfectly adoptable animals inhumanely…

This place needs to be shut down! They kill animals in GAS CHAMBERS. Do not support this shelter

This is a kill shelter that uses a cruel gas chamber technique that can take up to 30 minutes and is 1 out of 4 in the entire country still using this method. Re-home your pets elsewhere.

Dusting and disturbing to hear about the use of gas chambers. Everyone Beware of this horrible, inhumane place.

Tried to rehome cats and was treated rudely and told it was $150.00 per cat to rehome

How do u put an innocent animal in a gas chamber??? this shelter is SICKENING.

We got our lovely Alexei from here, and he is literally the sweetest angel! I love that they let you take the dogs out to the back to play, and before covid they would let you spend countless hours just hanging out with the animals.

Awful place that loves to put down animals even their baby’s and all the people that work with them and give them money deserve to rot in HE11 😻

They dont know anything about the animals

I have read that this facility uses a gas chamber to end life . That is unhumane & cruel . If this is true, that is disgusting . I wouldn’t support a place that uses carbon monoxide to end life . Horrible .

Incompetent. Do not care about animals. Tried to drop off cats and they wouldnt take them. Surprised theyre even in business. Rotten people.

This organization is still using gas chambers to euthanize animals. Its absolutely horrendous. Do not take any animals here.

Trash employees that dont take care of the animals or care about the people adopting. Im sure if it were up to the frumpy girl at the front desk theyd just euthanize them all.

I found my amazing dog here. This dog was not my first rescue. The same person gave me very different experiences. One day she was really open and friendly, the next day she was cold and very matter-of-fact. Most dogs dont smell great coming from the shelter, but the dogs here are really dirty. They dont get brushed either. This facility needs volunteers. Also they do not allow dogs to be fostered. My adopted son is pictured.

Warm nice helpful staff. Always fun to visit the animals and eventually adopt one😀

Stole my friend’s dog, microchipped it and made them pay 100s of dollars to get him back. Horrible

The lady at the desk was very kind and understanding as me and my partner went in one at a time to meet and adopt our lovely cat. Its a very small shelter mostly run on volunteer work. I like that theyre taking COVID as seriously as they are. The adoption process was very smooth and getting an animal fixed is partially covered by the adoption fee itself which is nice. All in all a good experience.

Keep in mind that Wednesdays are the only weekdays that you can’t volunteer to walk the dogs! The dog area was pretty smelly, and I think the cats are more well managed than the dogs, but that’s understandable since the cats can just use litter boxes.This place is definitely not as bad as everybody on here is saying, but it’s also not as clean as some shelters. The most important part of the shelter is the fact that you go here to adopt a loving pet!

THIS IS A KILL SHELTERDo not bring your animals here unless you want them in a gas chamber!!!!!!!!

They just care about the money 💵

So we showed up to the shelter as early as we could, working full time jobs it was 4:18 we had already decided on which cat to adopt and just wanted to see it and hold it for a few min and then take it to a loving home. The lady at the front said we couldn’t have more than 7 min with the cat and we needed 15 before we adopted it and they wouldn’t allow that so we would have to come back Monday. Well we don’t have the ability to come on weekdays that early and they are closed Saturdays. How do you expect normal people to adopt in these circumstances? I want to adopt so I can help these animals have a good home but a shelter so poorly run as this one makes it impossible.

We adopted a cat here. Super quick and painless they dont make you apply. Just had to sign a contract saying youll get the cat a well check at a vet & get the cat fixed. Much easier than adoptions through cat rescues.

The people at the desk are very friendly and helpful. However, the employees spend almost no time with the dogs up for adoption and so dont actually know anything about them. Bad experience adopting from them. Thankful for the other services they provide.

Adopted Freyja, now she thinks shes a dog

Its the old volunteer in the white truck my kids jumping out back I was on the other side of the yard and caught the old timer calling my dog off my property to catch her, the people at the shelter wanted 400$ for shots she didnt need and fines, this is robbery.

On their website they list COVID-19 restrictions and my wife and I followed them to a T. However, when we arrived, they made my wife wait outside, couldnt even bring her in although we both had masks on. Their website says that 5 customers are allowed in at a time, there was only 2 in there when I arrived and my wife and I would have brought the grand total to 4. Why was she not allowed to at least come in? Their website said nothing about only 1 person in a group being allowed inside at one time. We specifically planned to come early during a weekday for the very reason that we didnt think they would be that busy. Lastly, and this wasnt on their website, the front desk told me that unless we were serious on adopting that day, we couldnt see any of the animals and that we just had to look at pictures on the website because they wanted to reduce foot traffic in the shelter. How am I supposed to know which animal Id like to adopt if I cant spend some time with them? If anything else, put that on the website so people dont waste their time driving out only to be turned away. I realize that we are all trying to be safe through COVID but if you ask me, the shelter shouldnt even be open if your restrictions are not clearly defined and also make it impossible to look at animals before adopting them. Ill always follow a businesses directive, we couldnt see any animals and had to walk right back out to our car and drive home. Whatever, Im not going to fight you and make a scene in the store but I hope you read my review and update your website or change how you are running things over there. We are serious about adopting but this is our first time and we wanted to visit some shelters and really find the right pet for us. Sucks that our first experience had to be here.

This is a pretty good animal shelter as far as shelters in Utah are concerned. Tucked away in an out of the way corner, they have a lot of pets ready for adoption. There are strict rules in place to prevent transmission of disease. Workers and volunteers are generally helpful and patient. Conditions are better than expected. Plenty of parking is available. Egress is not an issue at any time of day or the year.

Thank you NUVAS, for implenting the new stray photos on your website. Our Kitty had been missing for a month, we had given up hope. Within days of stray photos now being posted, she appeared on the website. A small miracle! Thanks to everyone involved in her care until we were able to get there.

We take her to Cub Scouts on a tour every year. Great staff and nice facility. They really help educate boys on responsibilities of taking care of pets and also community services for animals

I adopted a heeler puppy a couple days ago and my experience with nuvas was wonderful! I found the staff to be very kind and informative. They are very Covid aware and take great precautions. You must make an appointment (online or phone) for a particular pet at a specific time Monday thru Friday and only one person at a time is allowed into the shelter if you come with someone who also wants to see the pet. I found the adoption fees to be quite reasonable at this shelter! Please adopt!!!!

Two reviews in one! You lucky dog-lovers you. First, I got my sweet girl Bailey here. She was about 6 months old when we adopted her. She was perfectly healthy, seemed to be getting enough to eat and was very eager to learn. The staff where pretty knowledgeably and happily answered my questions. The shelter itself was relatively clean, although Im not much of a fan of their idea of cleaning the dogs (hosing them off as they hose down the kennels), but thats really my only complaint.Second review, people are saying they are selling animals to UofU for experiments and mass gasings to kill unadoptable dogs and cats are just stupid. These people obviously cant do their own research and only listen to what PETA says. dont listen to them. NUVAS works closely with Humane Society and the owner is actually a huge supporter of animal rights. They are a no kill shelter.

I had a decent adoption experience, but there is no trial period, which I wasnt told when I adopted. We found a beautiful white husky named Simon there, brought him home, and unfortunately found out over the the next 18 hours that my one year old son is allergic to dogs. I took Simon back this morning and had to pay a $50 surrender fee...after Id just paid $52 to adopt him a day ago. I wish I could have kept him long enough to find him a home myself because this shelter isnt the greatest for dogs.

They were very nice and very helpful. If I needed to go there, again, for any reason, I definitely would.

No meet and greet for dogs allowed. They had to stay 5 feet apart and my dog had to stay in their dirty cages outside while I tried to get to know the new dog.Then they tell me theres no grace period and that I would have to pay 100$ to bring her back if it didnt work out.They dont spay there, but charge for it anyways.They gave me a list of vets and ensured I would only have to pay for the medicine she would need after. This ended up being untrue. The vet said they had this problem a lot. Then I find the humane society and fax over her vaccination records, apparently they didnt even give her the proper vaccination before I took her home into my house with other animals. Just unrealistically absurd. Im not sure how theyre still open.

I adopted Molly, a chocolate lab, possibly mixed with a German short haired pointer, as a young dog in October of 2014. Molly was very scrawny, and underweight, she knew basic commands such as sit and stay, and lay down. She had also been house trained. The vet we took her to said she needed an antibiotic for the kennel cough she displayed. For two weeks, until the last pill was given, we had huge messy accidents all over the house, since she couldn’t get out fast enough when the runs came on. She seemed so embarrassed after these episodes. Fortunately, I have a carpet shampooer and lots of old towels so we all, the humans and the dog, survived the “cure”! Molly is so sweet. She loves cuddles and belly rubs are the finest invention ever. Molly has fine table manners. She waits to be told it is her turn to eat, and she never grabs things that fall to the floor. She does not counter surf, or get in the garbage. I love Molly’s gentle manners around my youngest granddaughter. She lets Caroline sit on her and pull her fur, and talk to her in baby talk. We are teaching Caroline how to give gentle commands so Molly will be able to do what Caroline wants her to do. Molly’s only problem has been manifested in panic attacks if we try to leave her in a kennel facility. She rips her paws into bloody shreds, chews the bars till there are open sores on her lips, and twice has had broken teeth. She refuses to eat or drink until we return. We had to leave her for 3 days for my father-in-laws funeral. When we picked up Molly from the kennel she drank 3 liters of water we had in the car, without even slowing down to breath in between, The care providers told us she was “just normal” while we were gone, and had seen no problems while we were gone. They also gave us most of the dog food we home cook and package to freeze for Molly back to us. We will not leave Molly again. Another thing with Molly is that she is terrified of fireworks and gunshots. I think the reason Molly was well trained in the early months was the previous owner wanted a “gun” dog. I think he dumped her off at the local WalMart to fend for herself when she could not meet his needs. She starved for several weeks until being picked up by animal control. My never-ending thanks to you folks at the NUVAS. You were wonderful to work with, and we feel so blessed to have sweet Molly in our family. She sleeps on my bed with me. My husband died unexpectedly 13 yrs ago, and it is really nice to have a warm body snoring on the other side of the bed after so many empty nights. When we go to the park each day for a long walk, she always lets us know it is time to go and chase her tennis ball. She’ll even get the ball and carry it around to show us she is packed and ready to go. Molly is a permanent member of this family now, thanks to the love and care she received from NUVAS workers. Thanks so much for all your caring!!!

Honestly, this place isnt the greatest place for an animals happiness, but I dont think any shelter is an animals dream. But I think theyre doing a good job with the resources they have. We have adopted twice from here over the last two years and the staff have been very kind and accommodating to us. The cats have both been so sweet. We could tell that the employees do have a relationship with the animals and want them to be happy. Please, please, please adopt from here and give the animals homes!

They took my dog from my front yard because we were not outside and he didnt have a collar on. They took him to the animal shelter and shot him up with a bunch of vaccines. This made my dog very ill. He was already current on shots and HAS A MICROCHIP. They didnt even check. Then they made me pay fees to get him back and a police officer gave me a ticket. It was essentially dog napping and extortion.

Took care of my racoon I trapped. Thanks again.

They take good care of their animals and the staff are all super friendly. Each time an animal was adopted they were all so happy for the animal. They are also really good at helping people find their lost pets. I would adopt from here any day rather than buy a bred animal! Give these guys a chance. They will not disappoint.

Was not impressed that could not bring my dog in at all. I shared my story about my dog that I have had since she was 4 months old and felt the quality of her life had gone down so much and was told my reasoning or putting her down was not good enough with diabetes and later decided to put her up for adoption. I feel that is cruel to the animal to make her go through blood testing and shots every day so that we can keep her alive and for who; her or us? I am an animal lover but sensitive to their health and not wanting them to live to satisfy me but them. I think the line should be drawn sooner. I do not like the service given and felt they should try to abide by wishes of the owner unless dog is fully healthy. Not happy with attitude from lady behind the counter and result.

The place was cold and the people too.

We had a stray cat. They took it.

Some protocol should be placed to allow owners to pick up their animals during the weekend. we could have picked up our dog at any point throughout the full weekend, but instead, we waited, and paid for, the full weekend. Only to receive an absurdly expensive bill with them not bothering to even spray off my dog who had been rolling around in her own feces in their cages. I highly recommend maybe charging the weekend, but at least allowing the owners to pick up their animals during the weekend as you do have staff there available to facilitate this. In addition to this, my dog was incredibly hungry and thirsty when she got home so I really have no idea what the absurd fees are actually paying for

The staff greeted us and treated us with kindness. The facility was so well kept and the animals well cared for. Unfortunately/fortunately our cat wasnt there.

Im not so sure why Ive read such bad reviews about this place. My experience there was great! We lost our dog and she got brought to the shelter. Everyone was so nice and kind to me. Everyone was so polite and very helpful. It was quick and they did not charge me an arm and a leg! As far as the facility goes, it was a kennel. It was not glamorous by any means but I felt like they took care of it. The wet floors were no doubt to clean up after the animals bathroom breaks. I was grateful the dogs were kept up after. The place did not smell bad at all! and there were a lot of dogs there, so I was impressed it didnt smell. I would feel very comfortable if my dog had to be there for any reason again in the future. Thank you for being so helpful and kind to me!

Very professionalSafety is a big concernNeed an appointment

I donated several dog vests and blankets. The guy at the front desk seemed new but helpful. I hope the dogs get to use these items now for them

They steal your pets then extort money from you. Should be charged for criminal trespassing and extortion.

Everyone was so nice, and professional at the same time. They helped me turn in the friendly stray I found on my doorstep. I know they will help him will find his forever home.

The adoption fees are reasonable. They close adoptions at 4:30 though, so be prepared for that. I wish they could be open Saturdays!

The staff was super sweet and they were really excited when I decided to adopt my dog Copper. They were so kind with the whole adoption process. When I expressed interest in Copper they pulled out the evaluation sheet and let me see it and when I returned the next day to adopt him they were as excited as I was. Copper has been a total sweetheart and is getting along wonderfully with my other dog. My experience with this shelter has been very good!

We rescued my dog here,its a great place and the girls are hard working girls, excellent service 💕🐶🐱

They are so nice people someone was taking care of my dogs and we where in California and then the people that were taking care of them they called us saying that they got lost and we came back and we found them they where there for 2 weeks and we had to pay 500 we didnt have the money and we look for money and we called saying we dont have that kind of money and they said they will give us are dogs back we just had 100 dollars and they said that will work they are so nice I will never forget them.

We have adopted a few pet rats from the shelter and had to have one put to sleep. The girls who answered the phone and at the desk were very kind, careful with the animals and great to work with. They were genuinely sweet to my son who was sad about his sick rat. The place is clean. The animals seem well cared-for. The staff are knowledgeable about the animals and sincerely want them to have a good home.

Tell others why you hated this place.- Card reader has been broken twice, so they are inoperable without cash- I tried to see some pets for adoption, but apparently 1.5 hours before closing is too late- Desk ladies are ametuers and always need help

Stop using the words Animal Shelter until youre willing to do everything you can to help the beasts in your care. My daughter has been begging me to adopt a full-grown cat because she says that everyone just wants cute little kittens. We already have a cat but since shes a passionate animal lover, I decided to give in and adopt.Apparently if you want to adopt, you have to take a vacation day from your job or leave early enough as to not inconvenience the friendly staff working at the animal prison err... shelter.10:00 am to 5:00 pm (Monday-Friday) with adoptions closing down at 4:30 pm... Really? Youre trying to save pets and find them homes and these are the best hours? I guess only retired folks, the independently wealthy, and stay-at-home parents are the only people who adopt pets these days.I wont be going back to this shelter which means that my $85 adoption fee is lost (if anyone cares) and one more cat faces the possibility of going to the gas chamber. Change your hours and change your attitudes. Until then, stop calling yourself an animal shelter because it leads people to believe you actually care.

We adopted our dog from this shelter 3 1/2 years ago and had a wonderful experience. We went back this last week because we are thinking about rescuing another one. Staff was helpful and Im so glad this facility exists to care for these pets! ADOPT!!

The extremely limited hours make it feel like you dont really want these animals to be adopted out. How can you not be open on Saturdays? At least its supposed to be a no kill shelter.

Very inhumane place

Went there to see the animals and get an idea of what it is like to go adopt a pet when the time comes. The employee told me that they do not kill pets that they consider adoptable, but if they are aggressive etc. they give them a short window for adoption (I think she said two weeks but Im not sure) and then they are killed. They had free kittens last week and one free cat this week. The prices were different prices for different dogs. I was not very impressed with the customer service when we asked to be shown the animals is was pretty much we close in ten minutes take a look for yourself I wasnt sure the rules or the layout or anything and they couldnt be bothered to let me know if we could take the animals out to pet them or what (the signs let me think maybe you can, but Im still not sure). They werent mean, just difficult to get any helpful info from. Also, take your drivers license. .. they need your ID even if youre just paying cash for a doggie toy. :/...the cages were pretty clean and it was near the end of the day for them, so I figure thats good. Theyre only open 10-5.... I think thats pretty lame hours.

I didn’t know how to contact them directly so I thought I’d leave a review. I’m giving them 4 stars because they reunited me with my lost bird who flew away. I’d give them 5 but I was sad to hear that they’re a not a no kill facility.They called me because they saw my lost bird ad on KSL. I live and work in West Valley City so I immediately left work to drive there before they closed for the weekend. Due to the harsh lighting in the room and the bad condition of the bird(they found her that way tangled up in a fence) I was convinced she wasn’t mine. I also couldn’t hold her because she was a flight risk so I couldn’t really get a close look at her. Given that she had been in the facility long enough that she surpassed the holding period she was available for adoption. So even though I was convinced she wasn’t mine I decided I wanted to adopt her. The staff members told me she was a feisty bird but I adopted her. In the long car ride home she wiggled her way out of her box they gave me and snuggled up on my shoulder. I waited because I wasn’t 100% sure if she was mine. Under better lighting and being back in an environment she was comfortable with I was able to see that she is in fact my bird that was lost for nearly a month.So thank you so much to the shelter employee who still looked for her family even though her holding period was up. I cannot thank you enough for reuniting me with my baby.

Go there and get the dogs and cats. They are no reflection of the crappy employees. They were very unhelpful and unresponsive. Super unimpressed. But go and get the dogs. Go now. Rescue them. And the cats. Run.

Decent but the lady there was quite rude. She got mad at us for petting the cats, even though we used hand sanitizer between each cat like she asked. The animals look so sad here and i don’t think they take the best care of them.

I got my cat from this shelter a little over a year ago. Although he was underweight and developed the kennel cough (both common things for shelter animals as I understand) he was generally in good health. Hes been wonderful to have around!Even though this shelter doesnt have a program for volunteering, they seem to be fine with me coming in to walk dogs (they allow actual volunteering now!). The staff has been nice every time I come and its always been a fine experience. I dont have much experience with shelters but this place seems nice.

Picked a little chihuahua named Markie here, adoption was painless & I’ve got a little dude who keeps me company everywhere I go now. I renamed him, Woody... well... Woody “Woods” Wilson is his full name. Not sure how someone could’ve given him up, but he’s a little cutie with an underbite. Thanks guys.

Found a newborn kitten in the middle of the parking lot after eating at Olive Garden. We looked all over for the momma and the rest of her kittens but couldn’t find anything. So instead of leaving it there, we decided the best thing we could do is bring it to the shelter. As soon as we got there the staff was super moody and did not want anything to do with the animal. They were way too unenthusiastic about helping the little baby out and took it away from us with all unwillingness and a couple of eye rolls.I’m sorry, but I genuinely felt like this shelter could care less about the animals that come in and I instantly regretted leaving that poor baby in their care. What else were we supposed to do? I at first felt like we were saving this kittens life just to feel horrible after leaving it there. I gave them two stars for actually taking the kitten in but the service could have been way better and a thousand times more caring.

We had a great experience when we took home our new friend. Im sad to read all the ugly comments about a shelter thats trying to do some good in this world. The staff was great and I appreciate what they do. Ignore the ugly comments and rescue a pet from the shelter, instead of buying designer dogs or from puppy mills. We love our new found friend!

Or dog was picked up within a half hour of her getting out of our fence.. she has a bulging disc that were treating so of course she nipped when picked up. Had to stay here 10 days. When we picked her up she was filthy, starving, had sites on her paws and sad. She lost so much weight in 10 days! For 225$

I adopted my cat here and had him for 10(human) years. Will definitely suggest this place! Adopt dont shop.

I found a cat in our backyard with a collar on it. My mom had cancer and it was difficult to drive anywhere because of the situation so it took me a few weeks to find the time to take it to this animal shelter. During these weeks the cat was wonderful and friendly and, truly, if my circumstances were different I would have kept him for myself. In the end, I dropped him off with a heavy heart and hoped he would find a good home. I called to ask on his status and was told he was put down because he was sneezing. I couldnt believe that he would be put down for something so minor and asked for more details. After being on hold, the person came back on the phone and really had nothing else to say other than it was sneezing and in general its health was declining. I simply couldnt believe this as I watched this cat for weeks be full of energy and life. If you drop off a stray/lost animal here be aware that its possible youre taking it to die if even if theres nothing wrong with it. I read other reviews saying the same thing but still decided to give this place the benefit of the doubt. This is one decision I will regret for the rest of my life.

I wish this were open for more hours! Or at least on weekends. Volunteering is a fulfilling experience. All these animals are so loveable, only loud because they want a home. Hoping to find a good dog to adopt soon, these pets are all worth the care.

Nice staff, very quiet when you first walk in. The dog area gets loud, but the cats are relatively quiet. They had two rabbits, and a hand full of turtles, if anyone is interested.

Save these poor babies still regardless! They have to sleep on concrete and it breaks my heart. They offer no grace period and their surrender fee is INSANE! I get not wanting to have a dog brought back, but now I see why so many dogs get left on the streets. Ive been in contact with many rescues and cant seem to get any help. I encourage rescuing the poor babies here, but this shelter doesnt care if the animal fits in with your family or not. Theyre out for money

This shelter is dirty. This shelter is clean. The staff are friendly. The staff are mean. What is it? It seems to me that this is not entirely a problem with customer service. This is a problem with customers. Also, if you looking for something that is wrong with the shelter, you will find it. And for those who are upset about the price to get your dog out, it is actually very reasonable. However, to get your dog out, you need to have a Utah County dog license and your dogs rabies vaccination current. Why? Because its the law. And when you dont have that, then they have to do the license, the rabies, and - of course - there will be a penalty fee. Dont blame them for your failure to comply with the law. This place is a good place with good people as staff. If you go there fairly often, you always see/hear something new that they are trying out to make the animals more comfortable until they are picked up by their owners or adopted. Also, tip for you customers/visitors, if you treat those around you and the staff kindly, they will treat you kindly back. It works both ways. Any person who has done customer service can attest to that.

The staff is very friendly and they understand how you feel as an owner and as one who has lost a pet.

Seems like dogs are treated nicely and with love. They do not have many options but there are great dogs there.

The dogs were very underweight! We adopted our dog from there & when we took him to the vet she was stumned on how malnourished he was! He lost all of his mussle mass & everything! & he wasnt the only one there was a other dog that she was so underweight her skin was hanging off her! I asked them what they were doing to tell help her & they said she came in like that & theres nothing they could do! I was so upset! Im so glad that we got our dog out of that hell whole!

Very good!