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Lowes Home Improvement
3601 W Touhy Ave, Lincolnwood, IL 60712, United States
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Lowes Home Improvement

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Ca
Review №1

Purchased carpet and installation services from Lowe’s. It went so smoothly from beginning to end. The installation was done beautifully. Very competitively priced. This project was truly pain free and the entire experience with them was really above and beyond what we expected it to be. Would hire their contractors in other departments based on this experience.

Ja
Review №2

If you live in the city or northwest side, highly recommend this location! Not as crowded as other similar stores and the employees are very helpful. I have not been a huge lowes patron in the past but will start going here more frequently as they treat there customers really well. If you are looking for any wood/lumber products though, I would say they dont have the best selection.

Al
Review №3

Went there to look for a portable cooler but didnt find any and no associate around to help

Bl
Review №4

The store and employees are great, but the bathrooms are absolutely DISGUSTING. Half the toilets were clogged, and the ones that werent were dirty with toilet paper and other trash all over the floor. Paper towel dispenser was also empty.

Ma
Review №5

I went shopping for a gas dryer today and found a very helpful lady name Wendy. She assisted me with my shopping and because of her assistants I bought two dryers today. They should be delivered in the week and I went back to thank her for all of her help. I look forward to shopping at Lowes in the future.

Jo
Review №6

Fairly good selection of items. Store is never overly crowded, and popular items are will stocked. However, there are some aisles that are sometimes neglected (e.g., paints) so make sure to check online as to availability before going.

Sh
Review №7

I love this store they are always very helpful.

Ma
Review №8

They had 1 of 2 items that I needed. In and out quickly. The self checkout software could be improved to make checkout faster.

Ke
Review №9

Pretty good hard as heck to find employees.

To
Review №10

Was going to leave no stars but Matthew saved that and I give him my respect for helping me and 3 other customers at that same time. Answered all my questions about a pressure washer. Thank you Matthew!

Am
Review №11

Staff was very helpful, friendly and knowledgeable. Store was easy to navigate and displays were nicely organized and easy to move through with a cart. Everyone was mask conscious and there are barriers at all the counters. Good location!

Sh
Review №12

Love this place, customer service is awesome!!!!!

Ju
Review №13

They have a great variety of fresh cut Christmas trees and beautiful natural decorations

Do
Review №14

We were able to find the items in stock and the store was not crowded.

Ri
Review №15

Experience was pretty good. Pretty well stocked, had what I was looking for. Associate helpful in locating what I needed.

ps
Review №16

The physical location is fine. Their delivery service is awful. You can schedule for whatever day and time you want, but they just show up unannounced whenever they please, and act like it’s your fault if you aren’t home.

Ro
Review №17

Not very helpful and expensive compared to home depo or menards

el
Review №18

Same as Home Depot except for their plant sales which are far better when they happen.

Br
Review №19

One of my personal favorite Chicago locations, though i dont have a reason for that. I just have gotten used Chicago customer service, the customer must ask for help, so dont expect to be asked. Although 99% of the time when I ask for assistance, I received a friendly and helpful response.

Ba
Review №20

Disgusting communication especially the manager who worked 5/22/2021 after the afternoon. He doesnt care if the visitor wants this store. I liked one lamp and this manager told me that he could not sell me this lamp because it is one. Me and my friends have always made purchases in this store, but after being enrolled by this manager I will never return this store.

Eu
Review №21

When it comes to water coolers microwaves and lawn mower snow blower equipment its got to be one of the best but for air fryers small appliances not even close to being that good. Two out of every five people that you see walking around there work there I hardly ever see that many customers. Their layout and displays are more organized than Ive ever seen anywhere else. The best variety for snow blowers than Ive ever seen anywhere. You cant stand there looking around for more than 2 minutes wondering where something is before somebody working there will notice and ask you if they can help service like that is fantastic.if it wasnt for the things they didnt have that I wanted I would give them five stars.

Je
Review №22

Worst location Ive been to. I placed an order early in the morning, it was late afternoon and no update. I was in the area so I decided to go to the store to look for the items instead. The items I went looking for were over 80 each in stock. I went to the aisles that were listed in the app under the items and they were not there. Finally found one of the items up top a shelf in the box. Waited about 10 mins for someone to come help after asking twice. I asked another person to help find the other item, he couldnt find it. He asked another associate for help, she gave me an excuse that shes never seen that item there in the 2 years worked there. How could an item that apparently has 80+ in stock, not be there?? I wasted my time here.

He
Review №23

Maxine at the paint is my favorite. Shes a person with a lot of advice due to her years of experience. Shes always willing to help.

Le
Review №24

Helpful staff when I could find one, but they no longer carry bird food and were out of a couple things I went there for

Am
Review №25

Interesting experience in the garden department. I went there during winter and decided to pick up some houseplants. I was prepared for the weather and had plastic bags in my backpack so I could wrap up the plants and keep them from the cold weather on my way to my car.A staff member there kept harassing me and asked me not to buy any plants. She said I will “kill these little living things”. Mind your own business pls.I didn’t kill them. They are thriving at my place.

Ma
Review №26

Generally you can find what you need on your own, but sometimes it can be far hard to find an associate to help you.

Wi
Review №27

Super helpful team! These folks have saved me on multiple projects. I recommend them highly.

Os
Review №28

The young man in appliances, Adis, was extremely helpful and explained everything very well. He was also helped me find some things I needed for plumbing and what needed to be done.

AC
Review №29

Very clean and well stocked store..

Br
Review №30

Nothing out of the ordinary here. It’s a Lowe’s. The store was clean, well stocked, and mostly well staffed. Everyone was wearing their muzzles, I mean masks. And without surprise they had what I needed at a competitive price. Would visit again since it’s a grade or two nicer than the circus known as homedepot nearby.

An
Review №31

They told me that the reason they couldnt hire me was because I was not currently vaccinated against the covid 19 virus. As an individual who likes to maintain her distance, they also continued to break protocol during my interview.

Je
Review №32

Good supply so I was able to get my favorite Fuchsia hanging basket plant...yupeeeJelenaNotary Public MobileInterpreter Translator:English to/from Bosnian, Russian, Slovene,Serbian-Croat/Italian

sa
Review №33

Went there to see indoor plants. Their indoor & outdoor plant collection was vast . Plants were also well cared. Surely coming for more plants & home improvements staff as well🙂

Ke
Review №34

Nice workers but a little slow

St
Review №35

I went in looking for a specific size style color of flooring and Joanne in the flooring department was delightful to work with to help me find exactly what I was looking for. Nicely done Joanne Thanks so much what a great experience.

Da
Review №36

Early morning staff not too friendly bit otherwise its clean. Ps. Dont get keys cut here if yiu need a lot. Sky high prices on keys.

Ni
Review №37

An excellent selection of garden supplies. Also, very nice vegetable selection this year.

KA
Review №38

I visited this Lowe’s today to buy some plants and supplies. I accidentally dropped a plant in the Garden Department and an employee verbally assaulted me. She was incredibly rude and would not maintain an appropriate distance (6ft) from us. This (white) employee happened to be very polite to the two white women in the same department but felt it was appropriate to speak to a POC differently. I am happily taking my business elsewhere and will never shop at Lowe’s again.

Pe
Review №39

If i can i would give ZERO to the PRO Desk department and they need to close this department because they are no help for the customers at all. Never follow up with the customers on the orders and after that they are saying that they called and left a massage. Worst customer service ever !!!

Ja
Review №40

Most helpful people and great prices!

M
Review №41

I prefer Lowes over the Home Depot nearby. However, their pricing always seems off & its a hassle to constantly price check items with employees. Maybe theres a scanner i keep missing??

Da
Review №42

Took over 20 minutes to get an associate to help with plumbing and even at that she was from a different department, basically A lack of staff

Be
Review №43

I live close by. I always want to give Lowes my money, but they never have what I am looking for. Its always a wild goose chase. I end up wasting time when I should have just driver 10 extra minutes out of the way to go to Home Depot. HD selection of products is far far superior.

Ro
Review №44

This place needs staff, you walk in and its like a ghost town. You have to search for an employee, and they are not very friendly or helpful.

Ri
Review №45

Lousy employer. Assistant Manager brags how she loves stealing Home Depot employees, Refused to work with time availability due to being reliant on public transit, scheduled too early or too late by the time I got to the point of catching my connecting bus it was too late to catch the last bus for the night. They also have a very outdated sales system you have to access several screens before you can get to the screen you need wasting time for the employee and customer. Their orientation training has nothing relevant to the position you applied for setting you up to fail on the sales floor and look unprofessional.

Jo
Review №46

Picked up a special order counter top that was a bit larger than needed. It only came in certain sizes. The employee who took the order said No problem. Well cut it to size when you pick it up. We picked it up, but another employee said, We cant cut that, all we have is a cheap lousy saw.

De
Review №47

I had a problem with a plumbing part, and I was expecting the person workinh the customer service counter to give a difficult time in the exchange. I was very relieved the whole transaction went smoothly and with me replacing my parts without having to double pay.This location has a large parking lot and a professional desk to assist contractors with larger purchases, and special order items.I recommend this Lowes to others if they are in Skokie and need home center items.

Ga
Review №48

Very nice garden center, well stocked and plant materials well taken care of. A bit on the expensive side but that goes without saying at Lowes.

Mr
Review №49

Andrew H went over and beyond customer service! He should be employee of the month just from this one experience! Thank you Andrew. First time I’ve ever came to this Lowe’s and got this type of assistance! 🙏

Ma
Review №50

As an Assembler working in a Lowes could get congested. But the people were kind and very helpful.

La
Review №51

Do not shop here if you want customer service. Went to flooring to inquire about installations and there was only one kid who was working in the department. He says he can’t help me and begins to page for the specialist. 45 min go by paging for specialist and finally Kenny comes to answer my questions. He was giving me the vibe that I was clearly wasting his time and was not being helpful at all. I asked him if I was bothering him and he says “yes, there are other customers in appliances looking to actually buy.” I begin to get upset and he says complain to management but don’t mention his name because he is trying to get sales. He then runs off before the conversation is done. I’m sorry I will not be taking my business to this store anymore. Beyond infuriating.

ma
Review №52

We came in for a stool to sit on our porch. This was to be left outside all seasons. They only had 2 left. Then we were looking for a new nightlight, one that you can switch out light bulbs a C7 size. They didnt have one. But they are great to have, when coming home late at night. These night lights brighten up the kitchen, when you dont want to turn on the bright kitchen lights. Great to have in the bathroom same reason. Also, great to pack in your luggage when staying in a hotel. You plug it in the bathroom. Keep the door open, so if you need to get up. You wont wake up others. And not trip over hazards in the room the nightlight gives you a lighted path.

De
Review №53

This location seems to have more availability of products and the staff is pleasant and helpful.

Ha
Review №54

Made a huge purchase here and trying to get help over the phone is impossible. I dont have the luxury to keep coming back here when the mistake is on their end. Terrible service, they arent helpful and just keep transferring you to a line which eventual hangs up. No one is ever available in the department needed.

Mi
Review №55

Generally a good place to get your home improvement stuff, but can be very unhelpful on weekdays. They seem to think that no one shops there outside of the weekend and are severely understaffed.

G
Review №56

Good place to buy home improvement items. Seldom crowed.

Ly
Review №57

I found what I needed and received help with a question. The website was great as it told me exactly where to find what I needed.

TE
Review №58

As always......Right on time..Found EVERYTHING I was seeking in one stop

Mi
Review №59

Went in to get custom mirror cut. The gentleman who helped me was great! He was patient, kind and offered great service! Definitely will be back!

Gi
Review №60

I was looking for a specific Craftsman item that had been featured before. Three call for help in tool section, a walk around the store and then urged to make a special order...took way too much time.

Ge
Review №61

Great place to shop. Great personal

Jo
Review №62

I have to admit I dont know why I dont shop here more often. They usually have what I want in stock and Im not settling for some cheap copy. I also find this staff to be more available and more helpful. These guys are Target, The big Orange guys are Walmart.

Je
Review №63

Wow! What a difference a pandemic makes or maybe a new store manager? Ive been going to this Lowes since they opened and its never looked better. New LED lighting, new safety barriers, clean, organized, well stocked, new layout for the customer service desk.... Im very impressed by the changes theyve made. I prefer Lowes over Home Depot anyway but these improvements make it even better.

Al
Review №64

They have great pressure washing machines and accessories. They also have a military discount. I appreciate that

Di
Review №65

Friendly, knowledgable staff in all departments

Lu
Review №66

Thank you that you already open the garden supplies area. Luis was helpful looking for other items. Thanks 👍!

Al
Review №67

Few team members to help you but the one I finally found was very helpful and knowledgeable

Te
Review №68

Organized and easy to find products

Sq
Review №69

Eh, I usually shop at Menards or Home Depot. I stopped here to check it out for a change of pace and was very underwhelmed.

Ma
Review №70

We love Lowes.

Ro
Review №71

Everything you need for home improvement at some of the most competitive prices.

Go
Review №72

Fake, rude, unrpofessional cust. serv. Staff SHAMELESSLY makes fun of customers. Please screen your candidates for INTEGRITY better, especially if you make them managers??Teach staff that theyre not superiors, were not supposed to feel intimidated or pressured where we invest our money. Also, NO sales people, please. This should be a pleasant experience. We have no fault in there personal issues.

ma
Review №73

Had to hunt down person in flooring. He has a bad, snippy attitude. Chose Empire to do my floors.

Gl
Review №74

They did not have what I wanted, I asked 2 associates, I asked a older associate, he said only online will I find a clothes steamer, they do not have an iron in this Lowes---

T
Review №75

Complete waste of time! I made a point of calling ahead to the plumbing department to ask if they had displays of shower surrounds. I waited on hold for 15 minutes, and was assured that while they didn’t have a lot of large displays they did have samples that I could look at and touch to make my decision. They had ONE brand with only three color/tile swatches. Besides the time on the phone, this was an hour and then some round-trip. I called to make sure they had options before leaving and the person I spoke to was ignorant. Don’t answer a question if you don’t know.

Ge
Review №76

IF I COULD GIVE 0 STARS I WOULD THE WORST CUSTOMERS SERVICE THE WORST EMPOLYEES AND THE WORST MANAGERS AS A CUSTOMER SERVICE REPRESENTIVE. I FELT ATTTACKED AS A CUSTOMER. THEY DO NOT CARE ABOUT YOU AND WILL NOT LET YOU ASSIST YOU AND SADLY LIE TO YOU. I WAS TOLD BY 6 DIFFERENT PEOPLE 50 DIFFERENT STORIES IN REGARDS TO A RETURN. I WILL NEVER SHOP AT LOWES AGAIN AND IF LOWES SEES MY FAMILIES HISTORY THEY WILL LOOOSE A HUGE ACCOUNT WITH THEM. DONT WASTE YOUR TIME WITH A COMPANY THAT STATES NO WHERE ON THERE RECEIPT 30 DAYS WHERE IT STATES I HAVE A 90 DAY RETURN.I WILL MAKE SURE EVERYONE HERES ABOUT THIS UNTIL THIS ISSUE IS RESOLVED.

Mi
Review №77

We prefer to shop here than at the other big hardware store.They always have what we need, and we can’t get locally in smaller shops

Jo
Review №78

My girlfriend and I went to this store on May 1st around 4:00 PM. It was very busy in the garden section as we entered and we saw an incredibly long line. Almost instantly, a manager came into the garden center, got his staff to work using mobile checkout to get the line down, and enforced all social distancing requirements in a respectful, calm, decisive, and customer-focused way. We were incredibly impressed at leadership like that, and the staff all jumped into action while remaining courteous and kind to customers.Throughout the store, we saw employees all being hyper attentive and focused on work, and saw multiple managers/supervisors mentoring younger employees about projects regarding store improvement, locations, etc.We were just so blown away at the way the staff has this store humming in such a stressful and high-stakes time for all of us. Keep up the amazing work!

To
Review №79

Prices are better than home depot

Ja
Review №80

Everything from floor up enjoyed

An
Review №81

Ordered for pick up since even though it says available in store on the website it was nowhere to be found in the store, and of course no one is available to answer questions.When the order was actually ready for pick up, I called several times to let them know that I was outside. Walked into the store and had to wait so long apparently because someone is out on lunch.I recommend ordering from Amazon for convenience.

ja
Review №82

We had new screen door and entry door put in today. Peter Reineman did a great job installing the doors and replacing the trim. He was very thorough and cleaned up completely afterwards. He was on time, and showed us how everything worked.

Ke
Review №83

Maybe due to COVID, maybe not, but I went in on a Saturday afternoon and waited and waited for an associate to help me in lumber.Said associate could not give me any meaningful info about the wood products on sale; ended up only to pick up a third of my project materials.Home Depot, here I come!

Lu
Review №84

Good ☺️

Al
Review №85

I think theyre still somewhat short-staffed due to the pandemic (today is July 12, 2020). Considering this, they are doing a fantastic job. The employees are super nice and helpful! Im going to be shopping here for many of my new home needs.

Th
Review №86

They have a variety of trellis in stock. Hard to find elsewhere.

Kr
Review №87

Half of what I wanted was very hard to find, the address was not well stocked. But I did enjoy these melted cones

lo
Review №88

Very nice and knowledgeable staff. Helpful.

Mi
Review №89

Very good people to talk and receive

A
Review №90

My #1 choice of home improvement stores, always have a bit of whatever you need in stock and I find that experience to be true across the country

La
Review №91

Had what we needed for garden, downspout, window shade. Why you go to Lowes.

Br
Review №92

Favorite lowes

Ca
Review №93

Very helpful, knowledgeable employee, Denise, in the appliance department.

ma
Review №94

Nice clean place good prices plenty of parking very helpful associates

Ca
Review №95

Santee the sales associate that works in the blinds area Is the BEST. Very helpful and knowledgeable of what I needed...Will definitely go back and ask for Santee!!

Es
Review №96

People to help you are scarce. They direct you to some one else. When I did get a person she wasnt able to help me. She claimed system wasnt working properly. I tried to direct her on functions to select to find the item yet she wouldnt listen. I found the item online on my tablet at home. She gave up stating they dont have it.

Me
Review №97

Great place for home improvements

bi
Review №98

Well, I needed a hammer so I went to Lowes and bought a hammer. Then I thought I should get some nails so I bought a bucket full. Then I saw some lumber and thought what good is it to have a hammer and nails without something to pound them on soo I bought a bunch of lumber too. I dont have a home anymore because I couldnt pay rent. So I took the lumber the hammer and nails down to the lake and built myself a house boat. Now I have my own home and a huge back yard pool.See what can happen when you need a hammer.

Ri
Review №99

Had what I needed, plenty of helpful staff

Al
Review №100

Went for soma lavender plants and the workers where very helpful. They knew exactly where the plants where and made it easy to find.

Information
100 Photos
100 Comments
3.8 Rating
  • Address:3601 W Touhy Ave, Lincolnwood, IL 60712, United States
  • Site:https://lowes.com/store/IL-Lincolnwood/1748?cm_mmc=lod-_-c-_-lcl-_-awr-_-yxt-_-go-_-1748-_-na-_-0-_-0&y_source=1_MTE4NDIxNS03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 847-972-4041
Categories
  • Lawn equipment rental service
  • Appliance store
  • Building materials supplier
  • Flooring store
  • Furniture store
  • Grill store
  • Hardware store
  • Home improvement store
  • Outdoor furniture store
  • Rug store
Working hours
  • Monday:6am–9pm
  • Tuesday:6am–9pm
  • Wednesday:6am–9pm
  • Thursday:6am–9pm
  • Friday:8am–8pm
  • Saturday:6am–9pm
  • Sunday:6am–9pm
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Health and safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
Planning
  • Quick visit:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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