The service through the website is fast and functional, the problem is that they offer appointments to see published cars (website) that have already been sold, they dont really have an organization to respect appointments made and confirmed, and at the same time they sell for the back door, it seems that only money matters and not quality of service. Without worrying about each of the contact channels and details with potential customers, it is sad to know that there is no ethics or respect for the customer, and they only know how to solve by offering the most expensive thing they have, definitely look for another place for your next car .

Working with Trent right now to get my C-Max fixed and I couldnt be more impressed. Great, consistent communication every step of the way. Ive been taking my vehicles here for years - Anderson Ford is legit.

Issac and Nick were very helpful and got me in the vehicle I wanted. Todays purchase was both easy and fun. Third purchase I have made there.

I had to leave a review! I came to this location on a Thursday with time to kill due to having a new vehicle serviced at a nearby dealership. As I checked out used truck Damon contacted me and was interested in my wants and needs. After showing me everything on the lot we even went on his computer and he showed me the mass inventory they have at other locations. We found what seemed to be my perfect truck and he had it arranged to be brought to this location from grand island the next day. I came to checkout this Nissan and it wasn’t what I had hoped it would be. Unfortunately Damon was not their but his sales manager Izacc was super helpful and friendly. Since I already knew what was on their lot I had a second option in mind. I test drove a 2015 Ford F-150 xl and fell in love with it the moment I started the engine. They gave me a fair trade in for the vehicle I was still making payments on and tried to make the sale as easy as possible. As far as not all staff wearing mask, that’s the world we live in now. Everyone who came in contact with me or talked to me did wear one and it was appreciated as I always do wear mine. To conclude, thanks for getting me out of a minivan and into this beauty!

Got the car that I wanted. The service was painless and quite friendly. They gave me a decent interest rate and price on the vehicle. Would buy again. Thanks!

Bruce at Anderson Ford service department was great to work with. He explained what service work was needed and helped me prioritize the work to be done with my budget. He also got me a good price on some new tires. I will definitely be going back to Anderson with my truck.

I already had my brakes inspected here less than a week before I made an appointment to get them fixed. Called the day before and they couldnt tell me exactly how much it would cost and said they wouldnt know until I brought it in and they looked at it AGAIN the morning of the appointment...so I cancelled and hope I never have to return. 100% done with Ford after this car. Toyota is way better (Not Baxter in Lincoln)

Thank You Thank You Thank You Anderson Ford! Jaime Clark and her team at Anderson Collision did an amazing job fixing my 2020 Ford Truck. Jaime Collision Manager is hands down the best to work with. She made the process easy, kept me notified daily on progress, and even answered a text on a Saturday. I also want to thank Nathanial Heaton for always being available to answer question and getting things done in a timely manner.

My mom lives in a different state and came to Lincoln for a funeral. A sensor went out in her car, which was covered under warranty, and it was towed to Anderson Ford Lincoln for the repair. My mom called about the repair several times and they kept saying they were waiting on the part. At first it was going to take 2 weeks, and then a month, and then finally she was told they didnt have the part and it would be over 2 months before they would get it in. My mom ended up calling the Ford dealership in Grand Island and they had the part there. She then had to call Lincoln to inform them that Grand Island had the part in stock. It took almost a month for the repair to be completed, but would have been even longer had my mom not found the part herself. I actually picked my moms car up when it was finished yesterday. I have never been to this dealership before and I didnt know where I was going. Every person that helped me yesterday was nice and pleasant except for the cashier. He came across as rude and it seemed like he hated his job. Im not sure why he is in a customer service position, especially if thats a normal day for him. I hope this isnt how they normally conduct business, because if it is, I would not take my vehicle here.

I really enjoyed the experience. The staff made the process quick, simple, and pleasant. I love that I can take care of my payments, repairs, and maintenance all in 1 place. I love the car I got and the price I got it for. Its something that suits me and my growing family. Thanks Anderson Ford!

My experience with Anderson Ford was extremely easy and convenient. Jeff Nelson was my salesman and Curtis Reins from finance did their best to make me happy and satisfied. Doing all the paperwork at Jeff’s desk and not needing to leave him to go over optional warranty etc was impressive to me! I only had to work with those two and felt comfortable doing this all by myself. Nice job to a great company that I will return to in the future!

The employee I worked with was very kind. The manager was extremely arrogant and spoke as if he thought of himself above everyone. He proceeded to speak to me an a very rude tone as I left the dealership. They will swindle you, lie to you and do nothing except try to make an unfair deal with you. Take your business elsewhere, this is coming from a Ford enthusiast. I wish Lincoln had another Ford Dealership, yet here we are! Wish I could give them zero stars!

I appreciated the courtesy reminders of my upcoming appointment. Check in was quick, courtesy ride home was so helpful too!! Its great to know Anderson Ford is so competent and the job is done right! Thank you for great service all around!

Being a young female, I was a bit nervous to go into the Anderson Ford Collision center. I do not know much about cars, but that was not a problem when I went in. I was treated with respect and care throughout the entire process of getting my car fixed. Paige, at the front desk, was great! It was nice to be able to talk to another women in a mainly male dominated field. I would recommend Anderson Ford to anyone I know, thank you guys for your help!

I really like working with the Anderson group. We got a Mazda. Ive been going to the south shop for maintenance on the Ford. Its great. If youre looking to buy they arent going to be pushy and trying to get you into something you dont want.

On one hand, the $166.25 that I paid was an inexpensive reminder why I do not do business here. It would have been nice to get SOMETHING for my money, but life isnt fair. Like the reason for my visit. I updated the SYNC software on my MKX, which up until that point was operating perfectly. I used the download and instructions provided on Lincolns own website. Afterwards, none of the features on my car worked. Anderson informed me that my computer may now be bad, and itll be $1300 to find out.Additionally, I had been quoted $141.90 for Anderson to attempt an update. When I came to pick up my car an additional $22.70 had been added for shop supplies. Lets set aside whether or not shop supplies had been consumed while installing software. If thats something you always charge, every time, tell me that in advance. Dont tell me something costs 141 dollars if its not possible to pay that price.Will update this post after I have resolved the problem with the car.

The dealership made the buying process easy, and Terry, our salesman, made it as stress-free as possible. Terry was friendly, caring and kind; he took care of us and made our experience a great one. I highly recommend him and Anderson Ford, and would 100% buy a car from them again.

Had a recall on my vehicle and they were very accommodating and let me know everything they found. they also had me in and out very quickly and even put up with my repeated phone calls. i typically work on my own vehicles but with the professionalism and way i was treated i would definitely contact them if there is a project i cant or dont have the time to work on.

Definitely recommend Anderson Ford! I had the pleasure of working with Jeff Nelson who was extremely helpful. Went in and explained what I wanted and he made it happen. The process of trading and buying was super quick and easy. They were not pushy at all and I didnt feel pressured into buying something we didnt want. Will definitely recommend this dealership to others.

Jeff was my hero! I couldnt get the truck I wanted causes of high payments. so a truck just became new on the lot and he was able to get it lowered a hell of a lot to match my needs and budget, along with having a one year old and a picky wife that gets stressed out a lot. he was able to make it happen and to leave happy and astonished! paperwork went quick and the service 4x4 light was on and Jeff even told me to come in Monday and they would take care of that for me on the house! life couldnt have gotten better without jeff!

Update: Anderson reached out and they have great customer service and explained the situation and their plans for the future I was appreciative.Went in today for an oil change I scheduled last week, I was told 1.5 hours which was fine. Then got approached at almost the 2 hour mark saying they didn’t have the part.

I had a very enjoyable and stress-free buying process. Jeff and Paul are both great. The entire ordeal took me less than 30 minutes. Anderson FordI will be a place I look forward to buying my next vehicle from. Thanks again Jeff and Paul.

Awesome service!! Needed a replacement rear wiper installed and once part arrived I was notified and was able to get in the next morning with minimal wait time and the service was quick and I am 100% satisfied. Hans is seriously the best!! Need more people like him!

Andy from Anderson Ford was very helpful helping with with the purchase of my truck. He wasn’t at all pushy which I greatly appreciated and he took the time to listen for what I was looking for. Got a nice truck for a fair price and also received a fair value on my trade in. Overall a great experience.

Anderson Ford Lincoln of Lincoln is efficient, professional and trustworthy. They are able to effectively communicate through either text, call or email regarding vehicle repair issues. They kept me informed of the repairs. Solid folks! Customer service at its finest.

I bought my car from Jared, and it was a great experience! He was friendly, understanding, and overall great to work with. Will definitely be coming back!

Took my car in for a recall issue and ended up paying way more than I was told and some other services stated as free services on invoice were obviously not done, like exterior car wash.

What a fabulous experience buying a used car! We are from Wichita Kansas, our 4Runner was totalled and we found the perfect replacement 4Runner online at Anderson Ford, Lincoln. This dealership and our sales advisor, Nick Allen, went above and beyond to make sure we were taken care of and felt comfortable moving forward. Nick was very knowledgeable, friendly and honest. Everything we requested to be addressed on the car was happily taken care of and we could not be any happier! A perfect 10 experience! Thank you Nick and Anderson Ford, Lincoln!Greg and Melissa :-)

Fast courteous service. Nick was a rock star. he knew exactly what I wanted and didnt jerk me around like happens so often at large dealerships. Will do business here again.

First off I want to thank Issac the salesperson that helped me and was very honest and respectful towards me. He was very knowledgeable about any questions I had about that particular car. I couldn’t have asked for a better sales guy! The reason that my review is so low is that Rashon (sales manager) was very disrespectful and gave a bad first impression, especially for a manager. To be more detailed, the first impression that I had of him was a conversation over the phone where he was very snarky from the first word he ever said. When I think of a manager, the first thing that comes to mind is someone that truly cares about his job and his customers(definitely NOT Rashon). The car that I was looking at was in there demo program and still is currently. The first thing I noticed when I got to see the car was that there were almost 1k miles more than the site had listed it for. I took the car to a outside mechanic to get it checked out and started to do research on this specific car. Kelly blue book is one of there trusted partners that they use on there website, however when you search that car up it’s almost 1,000 dollars cheaper in Kelly blue books total price, which is way overpriced to start with. I was willing to give a reasonable price and pay 500 dollars more than what the car was worth on Kelly blue book and Rashon walked away from that offer because he wanted to keep it in the demo program. In my opinion if you are not willing to be flexible from asking price for a car you shouldn’t have it for sale at all. Not only did he waste my time but also my money to get the car checked out. I really hope that one of his managers reaches out to me and is willing to make this right and make a sale.

They were absolutely fabulous. My daughters tire blew and she is 400+ miles from home. They did a great job of getting her fixed up and back on the road safely in one day. It was a huge relief. They were knowledgeable and super polite and friendly which after the morning we had was so appreciated!

We had a great experience with Anderson. Buddy Hoff was a pleasure to deal with. Everything was quick and easy. We love our car.

Excellent RV Service -Anderson Ford (specifically Bruce) were faced with difficult circumstances regarding my RV. They miraculously achieved everything they promised.Customer Service -Bruce and Team are very responsive and good listeners. They were timely and communicated well via text!

The folks at Anderson Ford never fail to make me smile. They are very efficient and my car is always washed and vacuumed. I recommend making an appointment although they accept walk-ins at the Quick Lube center as well. Prices are also quite reasonable. Great folks to do business with!

This place is always busy, but theyre honest about how long it will take to get my car serviced, and they almost always get things done within the time they quote it will take. Love that I get free tire rotations since I buy my tires from them. Very friendly service as well. They advise on the suggested maintenance, but are never pushy.

Highly recommend! Trent in service took great care of me. I had an appointment across town and was told the work could take a few hours. He heard my need and when an opportunity presented it he took the initiative to get my update done quickly. I know it won’t always be an option to be that quick but Trent kept the customer in mind and took great care of me!

Got a great car for a great price. Salesperson Jared Williamson came in on his day off to help me out. I highly recommend him if you’re looking for a car.

I am a longtime customer. Outstanding service, that is hassle free and focused on getting you into the vehicle that you want. I buy custom ordered vehicles and its a painless process from start to finish.

Wonderful service from working with Jared! So nice and accommodating! I love my new car ☺️☺️☺️

Very good Ford Dealership ! Always had a good experience whether buying or getting service.

The north Anderson fast lane service team did a fast and great job on my truck. Brought it in for service and have missing wheel weights replaced. Service technician noticed wheel weights weights almost touching brake rotor so he rebalanced the wheels and got it back in shape. Thanks for a fast clean job.

Used Quick Lane today for The Works checkup on my 2019 F150. The service was fast, friendly, easy, and well-priced. Hans does a great job and is very personable. I’ll continue to use Quick Lane in the future. Thanks!

Good as always. They have a really good system and good way of communicating information about your vehicle. It’s clear and easy to understand. Very helpful front desk guy, Bruce I think, was wonderful to deal w and I give him a 10 out of 10, awesome guy! I am always happy w your service that’s why I keep coming back. Thank you, Nanci

Communication, service, and customer appreciation all above and beyond... My car is running great and their detail and wash was so amazing!!! Worth the drive and will be back!

Great staff. Helped my problems. My car is now functioning properly at a relatively fair price. Cant really ask for much more than that.

My brakes were making a grinding noise on myway out of town so I stopped by Quick Lane to get it checked out. I was greeted immediately by someone and then a technician came out to drive my Jeep and take a look. A problem was spotted and they said they would have to find Jeep parts but could get it done by the next day. I wasn’t able to get into the Jeep dealership until August. So I brought it back to Anderson. I got a call later the same afternoon that it was done. It was less than I expected and they didn’t have to fix all that they had originally thought. The staff was professional, and friendly. I will definitely go back.

Salesman Dylan U helped me a lot here and was very kind every step of the way, I didnt end up in a new car because of some personal things that had come up but he was very understanding and was the perfect mix of professional and personable throughout the process

These guys went above and beyond for our family. They fit us in when they had a full schedule, they were very thorough and tedious. If you want quality work done this is the place to go.

Jared was great to work with! Very honest and had my best interest in mind.

Hans got me in the same day for an oil and filter change. All the guys in the Quick Lane are courteous and professional. I’d recommend this location to anyone. Plus...they washed my car!Thanks, fellas!

Great service. In and out quickly. Love going here. Never had a bad experience

I had a great buying experience at Anderson Ford.For starters, I just have to say Andy is an asset to Anderson Ford and excellent salesman!! Too often have I spoken with car salesmen who have very little knowledge of the technical aspects of the vehicles they are selling or what, if any, options are available for aftermarket customization. This can be very frustrating because I personally am very much an automotive person and feel as if the person selling the car should have this knowledge and be able to educate or least have a conversation about such since that is essentially their job. I was very impressed with Andys knowledge about the used vehicle I was interested in, including the aftermarket customizations that had already been performed, and what additional things could be done to it. Customer service was his top priority as there was exceptional communication on his part during the whole purchasing process and he even came in on his day off to complete the sale at a time that was convenient for me. Rashaun was also great as he was upfront with the pricing and gave me a fair initial price which eliminated any need for back and forth negotiations. I was also impressed with his courtesy and understanding as I was not able to complete the sale in one day due to my demanding career. I couldnt have asked for a better experience. These guys are top notch and will go the extra mile to take care of the customer. I would definitively recommend Anderson Ford to anybody in the market and hopefully Ill get the opportunity to buy from themagain.

Great place to get your ford worked on. Pleasant people and on point with customer service. They explained what I needed and allowed me to make the decision on what to replace. Quick service and respectable people. A lot of companies can learn from yall. 5* because of their customer service, quick in and out to get along with my day, and communication level 100. Looking forward to requesting your service again.

I spoke with Sam my salesman the night prior on the vehicle I saw online. He was informative and answered all my questions. The process the next day at the dealership was quick and easy. The fastest time every for the buying process. Would recommend to others.

I worked with Mark. He replaced 2 windshields for me. He done a great job. He was very good at what he does. If I need this done again I will call Mark or Anderson to get the job done right. Thanks Mark.

On July 4th I was traveling out of state and my truck broke down and I had to leave the it in a parking lot over night. I called Anderson Ford the next morning and they sent John out to drive me from a hotel to the parking lot to meet the tow truck.Bruce in Service was able to get us worked in and help out with getting insurance to cover the repairs. I don’t know if you have ever been stranded outside of your home state but if you are in Nebraska and need vehicle assistance Anderson Ford of Lincoln Nebraska are who you should call. Very friendly, professional and went out of there way to help a couple of Texans.Thanks again y’all!

It took 3.5 hours at the Quick Lane to have my truck serviced. They were unable to replace the air filter on my Super Duty (not in stock) and they broke the cover on the upper fuel filter and did not change it either. Instead I had to make an appointment for 3 days from now to have something they broke repaired.

I had been taking my car to other places to try to figure out what was wrong with it I have been told a catalytic converter was the issue. I took it to them they diagnose the problem and it wasnt even close to being the catalytic converter. The work that was done with far less than what the other place wanted to charge me! I will be bringing my car back for service I love the fact that they text you updates and anytime you have a question you can just text them back

I drive almost an hour in order to have them perform routine maintenance on my F-150 because they do a thorough job of inspecting and keeping me informed of any problems or potential problems. They have even replaced the wiper fluid hose that a squirrel chewed through and didnt even charge me for it. Bruce Faimon is usually my Service Advisor and he does a great job of keeping me informed on what they are doing, what needs to be done, etc. I would recommend Anderson Ford of Lincoln to anyone looking to buy a vehicle or just have service done on their vehicle.

Gary was very nice and professional. He had my car done in a very timely manner.

They are very quick at responding to any questions I had. Very easy process

Bob Menicucci, our sales associate, was good with us. We talked about the car we wanted and agreed on a price. He was informative and honest. New customers for sure.

The people who work at Anderson Ford have always been very friendly and trustworthy. I appreciate that tremendously. I will always bring my vehicle to them

Jared W was awesome in helping us get my wife a new jeep.

*Follow Up: Not too pushy and gave me a solid price on my truck. Had to say no-deal to the competitor (SD) earlier in the day due to bad service, an unhelpful website, and too many locations, but glad Anderson was able to help.I am reducing this review from 5 stars to 3 stars because of the poor post transaction customer service. The truck only came with one key fob, so I asked about getting another. I then looked and a bunch of random new truck equipment (wheel hub, etc.) was under the back seat. I called to ask what they wanted me to do with them and they said to return them to the Grand Island location (I live in York) and that they would take care of the key fob. When I went to the Grand Island location, they said they dont know why I was sent there as they dont have a laser cutter for the key fob and I needed to go to Lincoln. So I said Ill take the parts to the Lincoln store then. When I called the Lincoln Store back and told them, they said I would be paying for the extra key fob as they dont guarantee their cars coming with two keys. This is after I told them that Id be bringing them the car parts that were left in my truck. This rigamarole is taking up my time, hundreds of miles, and apparently costing me money to get a second key fob. I dont call that good customer service.

Jeff did a great job getting us the vehicle we wanted. He even showed us how to use the new features. He was very courteous and professional.

Simply the best place to buy a vehicle in Lincoln. All communications on the details of the purchase were done over the phone, text, or email. Final paperwork was completed in matter of a few minutes and out the door of the dealership.

We pulled up to the lot and Bob M. Came out to help us. He asked us what we were looking for and we told him and he said there is a nice suv on the other lot so he went and got it for us. He was no pressure. When we went in to sign paperwork our 1 year old was not very happy Bob was doing whatever he could to make her happy. It was a great experience and I would highly recommend Bob and the Anderson auto team!!

The courtesy ride took a little long to pick me up and it was before I had to be at work. Otherwise enjoyed my experience!

I bought a 2006 Mercury Mountaineer on May 10th of 2021The salesman Jeff Nelson told me the car was checked out and nothing was wrong with it that was a lie I was scammed 1 week after I had the car I had to replace plugs, wires,coil, and both front hub assemblys and I also noticed they put fresh tape over the pcv, mas, and clutch fan pig tail connectors to cover up the corroded exposed wires 4 weeks after having the car the rear carrier assy is making noise and now the engine has a low idle loud knock most likely it is the timing chain I WILL NEVER BUY FROM ANDERSON FORD AGAIN. I will be filing a complaint with the BBB and talking to a attorney.

We are traveling and had a flat tire. They got us in right away. They found the nail and fixed it. We were on our way in no time. Gary was so helpful and awesome Highly recommend

Had a recall on our Ford Edge. Service personnel were very courteous and respectful. Took care of the problem. I would recommend Anderson Ford to others.

Thanks for taking care of the check engine light Garrett. Its still off fingers crossed

Jared was there to help me through the whole process of buying my first car. The Anderson team was very friendly and easy going. Would definitely recommend going to Anderson to find your next car.

The worst experience with a dealer ever. I emailed them about a vehicle on their site. The agent emailed me back and had no idea what I was looking for. I asked to test drive it on a date and time. He replied and confirmed the date and time. I drove 40 minutes to get there at the agreed time and he first acted like he didnt know I was coming, then said he had not check his email that day, despite confirming 24 hours prior to the appointment. Then said the car was not for sale and that it was not on the lot, then said it was actually on a lift in service where I was not allowed to see it. I reached out to the dealership asking for the sales manager. He was supposed to call me and two days later I have heard nothing. DO NOT BUY A CAR FROM THESE PEOPLE.

Anderson Quick Lane was very convenient, professional, and communicated well. The text notification system is excellent! Highly recommended place to have you vehicle serviced.

I recently had to have repairs done to my Ford Explorer and Bruce was my Service Advisor and could not have better things to say about his customer service. Bruce was beyond my expectations and I highly recommend working with him. He did a great job of keeping me posted and making sure I was taken care of as a customer. He made sure to check in with me every few days and always did a great job of fully explaining what was going on. He seems very vested in his job when he talks to you and I think that is what I appreciated the most.

Earlier today, I had my oil changed again at Quick Lane in Lincoln Nebraska. This is the third time that I have been given a price when I drop off the vehicle and when I get the bill the price is much higher. Buyers beware.

Courtney was great to work with. She made me feel at ease through the whole process. There was no pressure to buy. She was knowledgeable and I appreciate her customer service. Ive used a previous dealership in the past and Anderson provided a much better experience. We did not have to spend the day to make our purchase but were able to conduct business within a couple hours!

Service department have to be graded on sales. Be aware of overselling and under delivering here. Today I came in and they forgot to place the air filters I approved while in the shop. They literally went to the parking lot and replaced them in front of me. Unprofessional, dishonest, and unresolved. I have brought my vehicle here for years, and it seems like the team they currently have are the issue.

Sales team was great, seemed very honest about a few mechanical issues that the vehicles we were interested had. Ended up with an explorer that has been great. Also the service team was great to work with ( I didnt care for the price of the airbag sensor that needed replacing, but thats normal). They needed to keep my vehicle overnight which would have greatly inconvenienced us due to doctors appointments and other commitments we had made. When I explained my situation they made a loaner available almost immediately. So far great customer service and so far I definitely plan on buying my next vehicle here and doing all my sevice here. Thanks

Awesome salesperson, Oscar! Young but knows how to make a sale after he goes out of his way to get all the information you want. No hassling, even picked me up from my home for a test drive. Knew exactly what we wanted and got it for us. This dealership is great in all areas of service and sales! Thank you Anderson Ford for helping us find the right vehicle and get the best deal!

Worthless dealership. Not go here. Better off taking a trip to Omaha to get an affordable reasonable priced vehicle.

This is why people hate the car buying experience. Been shopping for a specific car model for about a month. In that process of course we made several inquiries at many dealerships in like a 3-state area. I dont consider an online inquiry working with a salesman but seems Anderson does, So after starting to build a rapport with a salesman we met when we arrived at the dealership, since our info was already in their system, we get passed off to somebody else who merely answered a question posed online about a vehicle. I suppose if we had called and the receptionist had answered our inquiry wed have to go through them. Then, although Anderson has this vehicle listed for sale (and it has been listed on their site for over a month) it is not available because it is in their loaner program. Well if its not for sale, they shouldnt list it until it really is for sale. Seems shady. I call that a bit if baiting, trying to get potential customers in the door for one thing when its not really for sale.Some manager guy finally says that they probably could sell it but they would have hoops to jump through in order to make that happen. Gee, sorry that us wanting to purchase a specific vehicle you have listed for sale is such an inconvenience for you. I guess the days of a dealership willing to go a little out of their way and do whatever they can to earn your business are long gone.Not to take all this frustration out on Anderson. But this is the fourth time weve inquired about a great deal on a new car posted online at a Ford dealership where suddenly its not available yet the vehicle remains on their website for weeks at a time. Maybe there are some states who would have some kind of consumer protections people look into these kinds of things. Just sick and tired of this kind of ruse.

Our 2020 Escape Hybrid Titanium was dead(no power), in our garage. We went to our manual, but even trying to find our battery was difficult and of course it was Sunday. We feel there should be more in the owners manual about hybrids. We had to get on “u tube” to find where lithium battery was located. They need special manual or portion of manual for hybrids.We asked our service rep what happened and he said it was a bad cell in the battery, and it was pretty common. How long does it take to check a battery to see if it is good before you send a car/truck out. I’m willing to bet it didn’t take the 6 hours I spent trying to get info, uncovering my battery and going online to get a tow truck through Ford Service. Great Customer Service would be the dealer would coordinate this, not me. I spent another 30 minutes online and then had to answer texts, and help the tow truck driver getting it out of my garage. Tow driver was very nice!My service rep was very nice, helpful and courteous.

So we bought a car in Minnesota and found out that the stereo did not work. The Ford company in Minnesota said that they would pay to have it fixed. Our service rep was Nicholas Hicks here in Lincoln and he was amazing to work with. He kept us informed and got the problem diagnosed, fixed and on our way. If you ever need service at Anderson Ford and Lincoln ask for Nicholas. I would highly recommend him.

I had a 10:15am appointment. It took 45 minutes to get my truck into the bay to start the service. Then it took another 1 1/2 to get an oil change & tires rotated. Mean while a man came in to get the same service. He was told it would take 2 hours before they could get it in. He decided to take a courtesy ride. But the worker behind the desk sent the ride away. He got his truck in and out within an hour. He didnt have an appointment. When I got my truck after it went through the car wash it was still dirty and still had bird poop on it like all they did was to get it wet.I was very disappointed in the service.

Quick, easy and courteous service on the sale and financing of a 2021 Ford F-150 Platinum. Extremely friendly and helpful. If you hate the typical, high pressure sale and long wait for answers then I highly recommend this dealership. Loving the truck and will be back again.

I had a fantastic experience at Anderson Ford! I worked with Oscar and Izaac. They made the trade in and purchase process as painless as Ive ever experienced. They were knowledgeable and focused on what my concerns and needs were, rather than what they wanted to sell me. Very refreshing. Im so incredibly happy with my new Ford Escape... its not your Mamas Escape! Theyve come a long way.

Staff is always nice and helpful. HOWEVER, last week I dropped off my vehicle for repairs. While waiting for the shuttle (the shuttle driver was wonderful btw), I counted 16 separate employees walking through the building without masks. That’s simply inexcusable.

Great people and great service! They did an awesome job on my Ford F-150. I Highly recommend Anderson Ford for all your car care needs

Everyone was very personable and professional. Answered all my questions and went above and beyond to solve all the problems with my vehicle. Thanks!

I want to give a big thank you to Hans in quick lube and Nick in the service department of Anderson Ford north store they both worked hard to accommodate my schedule and get my car in for some Repairs before my warranty expired Nick especially went above and beyond and displayed excellent customer service skills I cannot praise him enough for taking his job responsibilities to the highest level I am certainly a very satisfied customer. Becky Haufle

Check in was fast an easy courteous service help. Never did give us a good answer on the traction control it is working now. The rear lift gate still has the same problem that I showed them. Gave us a bunch of excuses. I am going to wait a couple of weeks and take it back not very satisfied with service work escape only has 900 miles on it

I was driving through Lincoln on my way to Iowa and decided to drive through Anderson Lincoln to see their inventory. Little did I know that because of the customer service I would be walking off the lot with a new to me vehicle! I highly recommend this dealership.

I wasnt happy on waiting for my vehicle. I started with an oil change. I was told my vehicle would be finished in 90 minutes. 90 plus 45 minutes the oil change was completed.I was informed I needed additional maintenance. I was given a detailed list with cost. I Iwas told the service would be completed by 1730. I agreed, and left my vehicle.I arrived at 1720. I was informed my vehicle would be ready in a few minutes. One maintenance item wouldnt be completed.My vehicle was completed at 1815. I recieved the invoice, and the total was the same as if all maintenance items were completed. Since one item wasnt completed, the invoice should have been $138 less according to the estimate. I requested my ford points be used to lower the invoice. I had 34,818 points. I was informed this was equivalent to $189.Im a retired ENROLLED AGENT. An Enrolled Agent is equivalent to a tax attorney. This would be my busy season. My fee was $500 an hour. In the past, I would have submitted you an invoice for $750. My time is equal to the dollar amount you charge for labor.I am not a happy customer!Anderson Ford contacted me and understood my frustration. The dealership satisfied my concerns. I feel like an important customer. This is why I changed my rating.

I made an appointment to have some work done on it and I was there on time. I asked them to look at a couple other things than the original item the appointment was made for. The service writer kept good communication throughout the process. The Anderson technicians got the list of items done and on time. Thank you.

Buyer, read my note; it will save you thousands of dollars.Avoid Ford Explorer, the worst car ever. I purchased Ford Explorer 2014 almost two years ago, and now it has 60,000 miles; I work at the University of Nebraska as an instructor, I am very well taking care of it. Today I took it to Anderson for oil leaking with only 60,000 miles; there was oil leaking at PTU ( Transmission). Ford Anderson today checked it, and they asked me to pay $ 1973.28!!!Oh, my goodness! Imagine, almost $ 2000! When I asked if there is any discount, they said no!When I looked over other reviews, I found out this is a general problem in Ford Explorer!IF you plan to buy Ford, take my advice, dont do that! You will spend most of your time visiting the workshop to fix and spend thousands of dollars! Awful car, try to purchase a different vehicle from another company. Also, you will spend all your breaks at mechanical shops!Note, since I bought this car, I had purchased ten front windshields! I fix it, and when I go to the highway, it gets loose again! Although they should recall all Ford Explorer for the windshield, but they didnt!What I mentioned are only two issues of a hundred thousand issues this kind of car has!When you want to buy one: Remember $ 1973 to spend every six months and be a regular customer mechanics!

Awesome!!! Never been happier... Thank you... Wouldnt have known what to do about my problem if I hadnt of stopped in to AutoZone, they told me to go to you guys. Because if I had ordered that part from AutoZone, I wouldnt have been able to put the part in myself.

Always helpful and friendly. Very good about keeping posted with updates.