Great business. I’ve gone here for years.

Mr. John Edie married my husband and I at this location on July 18, 2014. We will never forget this day! 🥰 Six years strong 💪🏽Thanks Mr. Edie!

John is a great guy, does first class service, cuts boxes to fit like no one else, and has the same fast speed as his services (e.g., FED EX, USPS) will allow.

The owner of this place was the only one who was willing to help us with a problem we had shipping with DHL. We went to to different places and they were both unwilling to do anything for us. John stepped in and helped us solve the problem. Definitely recommend this place.

John is incredibly helpful. I frequently have odd packages to send back to the manufacturer for repair or adjustment, to include radios and firearms. John ensures that the items are securely packaged and padded against damage in-transit, as well as advising which carrier will be best for a given need, with respect to price, speed, and even legalities. I have often driven over forty miles, one-way, to use Postal Express, just because I am so confident in John and the quality of his work.Oh, as for the woman making allegations of prejudice against John, I have seen him wait on people of every ethnic background imaginable and they all get the same professional, caring, service that I do.

They are great people here. They are open when they say they are and very easy to work with. They will fax, scan, email or anything you need. They are like a second office to me. They are also conveniently located in Lexington to me. I wholeheartedly recommend them. I go there instead of going to the post office you will get better customer service here.

Terrible customer service DHL representative told us he would give us a call when import license was available. We called the DHL Office three times each time they promised to return the phone call which they never did.So we had to drive cross town back to the office which he said he was unable to get the imports license which was a lie because we contacted the national office and said it was very simple especially for a DHL representative. I don’t understand how DHL let someone represent them with such poor standards.

Janine,The review of your experiences here at Postal Express was just pointed out to me. I feel bad that your impressions left you dissatisfied with our level of customer service and worst still is your belief that I am a bigot. That is a first for me as I strive to treat everyone fairly and give everyone the best attention and good wishes I can. You site an example of an 8 page fax going to a toll free number costing you $16. You were correct that local or toll free number are priced at $1 for the first page and $0.50 each thereafter. The 8 page fax would have been $4.50. Had I billed it as a long distance fax priced at $1.50 for the first page and $1 each page thereafter; it would have been $8.50. I do know that some other stores charge $2 per page for faxing, I do not. I regret that you did not feel strongly enough to come back to my store to discuss any possible overcharging or your impressions of how I feel towards blacks; as you wrote. My many black friends and loyal customers were very surprised by your comments. Please feel free to come in and we can review your receipts for any overcharges.

I have been a customer of Johns for over 5 years and in that time have had all my business mail delivered to one of his post office boxes. He has always been very courteous and helpful, and always gives that little extra to help. I will continue to use him as long as Im in business.

I love Postal Express. They totally take the stress out of shipping. I hate going to the post office and waiting in the awful lines only to be told wrong box, fill this out, blah blah blah. At postal express they help you pack your stuff, get you the best price across available providers and dont make you fill out forms. Getting updates on shipping via email is painless. In addition to just generally making my life easier, I got a book deposit back after the company insisted I never sent the books when I was able to provide a shipment receipt from postal express. Im pretty sure I would have been out of luck if I had called USPS and asked for their help. Shipping packages seems like such a simple thing, but really, this service is indispensable to me and Im so thankful for it.

Been going here for 6 years or more. Super friendly owner and very helpful. Great place.

You are awesome John, thank you so very much for all you do for us. Misty and reece

Ive been using Postal Express for several years and have always been treated with great customer service. Ill never visit the Post Office again!

Ive been there 3 times and I will not go back again! The customer service is terrible! The owner is very rude and he does not like black people. I thought initially that he was just having a bad day but he consistently had the same demeanor on each consecutive visit. I come in smiling, friendly, and saying hello and he does not even greet me! He just looks at me with a frown on his face and does not speak back. I always say Thank you and Have good day! and He NEVER says Youre welcome” or Goodbye or Have a nice day or anything back! I even said it louder than normal to make that he heard me. He stared at me with a frown and took a very long time to respond back to me when I asked a question about the package that I was shipping. His was annoyed and disgusted with me just because I asked a question. His answer so was rude and unhelpful that I didnt want to ask another one. He also over charged me twice for faxing. The price was $1 first the first page and .50 cents each additional page. For 8 pages faxed to a toll free number, he charged me $16 plus tax. I only went here because this business was near my home and open when I needed something. Weeks had passed between visits, so I had simply forgotten how bad the service was on the previous visit until I walked back in the door. (Out of sight, out of mind... BYE FELICIA!) From now on, I will just wait and use the USPS or UPS or drive further to Fedex. I was going to go return with my receipt and request a refund but I didnt even bother with it. His business will suffer or even fail if he continues with this extremely poor level of customer service. But then again he is in Lexington. So maybe the way he treats the few black customers that he get won’t matter very much at all! lol

Always an easy and pleasant experience! I ship everything here and never have any issues.

Kind man, great customer service, and prices.

John has always been very helpful, patient and kind.Thank you.

Sing on door says open 1st and 3rd Saturday. Website does not reflect that schedule. Wasted my time driving there on 2nd Saturday of the month........

Just needed to get confirmation on a transaction from July 2016 with little information other than the date it was processed. John was super helpful in locating exactly what I need and sending it quickly.

Always helpful, and kind, way better than going to the post office.

Great store, Great customer service! John is a pretty nice guy!

I just went Monday to send a package and it was lost