My iPhone was shutting down; they saw the Apple battery warning message and immediately told me I needed to replace it. An hour and a half later they called my wife to say it was ready and it’s like new again. I recommend them for your phone issues. Thanks Smartphone!!

Took a couple of days for the part to ship, then 45 minutes and my phone was fixed. Very nice fellow did the repair. Would definitely recommend this repair shop.

I had my second experience with this location and it was great. Diagnosed my problem and repaired it in an hour. They go the extra mile to do a good job on your phone. Also, Andrea is amazing to work with. She is friendly and professional.

Loved my experience. My rear camera and screen were just like new. Very quick and the prices are affordable!!

Dont believe the hype theyre selling used phone parts as new. I paid 300 for a used galaxy 8 screen. I could see shadows from when it was previously used on another phone.. It cracked again within the same week. When a brought it back they wanted 200 more dollars and that was at the discounted price. Now you do your own judgment on that. Never again 👎

Provided professional servicing of my iPhone 7 Plus. Performed repairs and replaced the battery. Highly recommended!

Reasonable pricing, but more importantly, outstanding workmanship. I have used other companies in the area for similar services, and have gotten drastically different results. Ive used this company at least 4 times and gotten great results every time. I recommend them.

When a tip of aux code stuck in the earphone jack, apple store & certified service provider “Best Buy” said it stuck too deep to take out. Their recommendations were “ replacing whole unit =iPhone it’s self “ or “ up date phone, meaning purchase (invest) new iPhone.When I stopped by this store, the nice gentleman, Mr. Dillon showed me miracle. He fixed my phone within couple of minutes.Thank you so much. I seriously recommend this SmartPhone Medic in Lexington !!

Nice place

When all Verizon Wireless wanted to do is sell me an overpriced phone to replace my damaged phone Dillon came to the rescue. Verizon told me that it could not be fixed because of the water damage and refused to look at it. Dillon, at the SmartPhone Medic, said he would do his best to get it back up and to my surprise Dillon had my phone back up and working in no time. Dillon was very friendly and helpful. I appreciate his kindness, because I surely could not afford a new phone.

Came in here yesterday before they closed. My entire screen was all busted to hell and back. They had my phone fixed in less than a hour. I recommend them to anybody for all their phone repair needs... #cheers

Great customer service. They repaired my phone in the time frame that I was quoted. Andrea and Chase answered questions in a professional manner. I will definitely recommend your business!

I took a crushed Galaxy S9 that would turn on and Dillon was able to transfer all the data to the new one within one 1:15 minutes. Great job I would highly recommend him to anyone. Price was really great as well.

I have dropped in 2 times right before closing and have had awesome experiences both times. The employees are super knowledgeable yet not condescending in anyway. They listen to you and do not up sale you. Have a couple friends that have also used them also and have been just as pleased. Highly recommend.

I work in the IT industry and can verify these guys do awesome work. They are fast, efficient, and extremely professional. Ian was the technician who assisted me and he has done great work each time I bring him something. Most of the time, they will fix the device the same or next day. I highly recommend these guys if you need a trustworthy tech to fix your device. Kudos to you Ian, great job!

Awesome service! At the last minute before a trip, our cell died and would not recharge (it was getting old) so we took it in hoping to at least be able to retrieve our almost 200 pictures. We had called a couple of cell repair shops and were told it couldnt be done. Only this shop said they would see what they could do and it wouldnt cost anything for them to look at it. Dillon from another office was due by later in the day so we left the dead phone for him to work with. When we called later in the day, Dillon told us he was able to copy the pictures onto a memory card and all we had to do was bring the new phone by. Though it was closing time, the staff stayed until we came in. Dillon loaded all the pictures onto the new phone and we left as extremely satisfied customers! Dillon saved several years worth of pictures, some of relatives no longer with us. Needless to say this meant a lot to us. Dillon is truly an expert! Thanks for great customer service!

Dillon was very helpful! Costumer service was excellent! I am not tech savvy at all and they were very patient helping me set up my phone!! I am very pleased!!

They were friendly and helpful.

Super helpful!

Life Saver! Took my laptop in to have them re-install Windows 10 after I played tech and wiped it out! Thanks Dillon for quickly fixing my disaster. You guys are awesome!

I needed some advice about a screen protector for my Galaxy S10 plus. The associate was knowledgeable and helpful and had me done and on my way in 20 minutes. I was very pleased with the friendliness and prompt service.

Whenever I have had an issue with phones, thorough customer service was given to me. The staff here is very knowledgeable.

These fine folks could have “taken us for a ride” but instead chose to be honest with us and let us know that Apple would fix the iPod for free due to its age.I appreciate the honesty and forthrightness of Andrea and this company. Also, English was very helpful.

Everyone there has been so helpful to me, and they never make me feel stupid when I ask questions! They are very knowledgeable and always respond quickly when I come in with a problem!

Very quick and easy. Replaced my battery on my iphone for $49 and took about 30 minutes. Had the switch done about a month ago and no issues so far.

Battery replaced and my peace of mind was restored.I decided to purchase a battery from an eBay vendor and replace it myself. How difficult could it be? The challenges were beyond belief! Have you ever seen how small those pentalobe screws are? YIKES as I dropped a few and also the ribbon cable connectors proved to be too much. I was without a phone for approximately 18 hours. Also the company I worked for was cutting over the network to a new location., NO INTERNET.To say I was in dire straits is an understatement.Thats when I took it to Dillon and he recommended that I acquire a new battery versus the one purchased on eBay. $40.00 and a few moments later, I was back online and fully functional. I work out next door at the gym and I always said that if I ever needed to have my phone repaired, theyd get my business.Thanks again, Dillon and Ian (spelling possibly)

Im using my husbands phone to rate the exceptional quality of service I received from Andrea. Andrea diagnosed my phone in no time flat and suggested the best and least expensive option for repair. Why have I not been here before? Andrea and the other technicians are truly to be commended by providing an environment that takes away the stress of having your phone out of commission and providing the the best solution for a quick and economical turnaround! I am an extremely satisfied customer!Cyndi Williams

Great prices and service.

Very friendly and personably. Always leave with a smile and my problem solved. Great Guys.

I went to Smart Phone Medic today for help with my new phone. I purchased the phone from another store, but could not get any assistance there. Andre at Smart Phone Medic was very helpful and talked me through the process. Very helpful. Thank you very much.

I went to this location to have the screen repaired on my IPhone based on the number of great reviews that they have received. I was quoted a time frame of 2-3hrs for the repair, this time frame was very important to me as this is my business phone and needed the repairs done as quickly as possible. After 4 hours I had not heard back so I called to see when the phone would be ready and was told within an hour however it was another 2 hours before receiving my phone back (after calling again very upset) putting me at 6 hours total time. I was upset with the lack of communication and time that it took to repair. The only reason I am giving the 3 stars is because Dylan was very professional and apologetic about the situation and they did do a great job on the replacement. I do understand that they are busy but at the same time please be somewhat accurate of the time frame for these types of repairs.

I had the pleasure of dealing with Dillon at the Lexington branch right before Christmas. He composed DVDs of my family vacation and all of my videos off of my I Phone . It was a very detailed and time consuming project, but Dillon went beyond my expectations and finished my project before my promised date. I cant praise him enough regarding his expertise and great customer service relations! I will go back and if there were more than 5 stars they would get more than 5 ! Job well Done !

Very impressed! Quick repair, great customer service, and very well kept facilities. Ian did a fantastic job-m and I am very pleased with the results. Highly recommend!

Great Technician. I had an iPhone 6 screen cracked. He took it in and was repaired in less than an hour! Great prices too. Will be my go to place.

Andrea and Ian are AWESOME! I thought my phone was gone! Went to Verizon and they told me I needed to buy a new phone (of course). These guys fixed my phone quite efficiently and affordable. Thank you, thank you, and THANK YOU! ! ! !

Awesome. I walked in with a non-working phone, was met immediately by a friendly technician, and walked out about 90 seconds later, with the phone fixed. My hero.

Smart Phone Medic was recommended to me by Best Buy because they couldn’t replace the battery to my Samsung tablet. The technician, Dillon, who finally replaced the battery and got my tablet to work (it was working properly when I left it with them) did an outstanding job; Dillon is awesome!I would have given this company a higher rating but the technician I dealt with earlier (prior to Dillon) admitted he wasn’t familiar with my Samsung tablet and wanted to blame the tablet not properly working on the tablet itself and apps on the device. The actual issue was the default settings which was recognized by Dillon and corrected by Dillon. Again, Dillon is awesome!David W. Black

I went here for the first time and was very satisfied with the results. I have an iPhone 6s Plus. Pros: I was diagnosed and quoted a price within minutes. My phone was back working like new in a hour. The customer service was great. Comes with a warranty. Cons: l had to settle for a black screen (mine was originally white), I found a cheaper price w/warranty at a different location($80) after having it repaired by Smartphone Medic. Overall I was still happy and will recommend. Thanks for your service!

My wifes iPhone 6 just stopped working and wouldnt turn back on. It had never done this before and up to this point, we had no issues with the phone. When I arrived at the store, Andrea met me with a smile and in 5 minutes I was back in my car with a working phone again. On top of the excellent service I received, she said there was NO CHARGE for the work she did even though I offered to pay her.

Devin help clean my phone out great. Good guy!

Great service. Clear explanation of possible costs (phone was rained on) and options. Fixed another problem of my 6s without extra charge. Very fast servicing time. Dropped off phone by closing time, next day at noon it was fixed.

Dillon was very courteous and handled the fix efficiently and rapidly.

Phone screen replaced in less than an hour. The screen was already in stock so I was able to get my repair done, as a walk in. Staff was courteous and professional.

Fantastic service very friendly and knowledgeable staff.Took my I phone 6 plus in for battery replacement.Would highly recommend smartphone medic.

Thanks Ryan!!! I stopped by after visiting the gym to see if my sons experiment could be repaired. (Lifeproof cases work great but not with the charger port open). He had parts in stock and was able to replace a couple of components and get our iPhone up and running in no time. Thanks again!

My iPhone 6s wasnt charging and I took it to SmartPhone Medic Lexington. Andrew knew immediately what was wrong. He cleaned the charging port at no cost to me. Andrew, I appreciate your help and will recommend your repair service to everyone we know!Once again thanks!Tom

Pricey

I visited last week because my phone had fallen at the gym and my headphone jack was messing up. They cleaned it out and retried it and it was working just like new! Andrea was great! I was in and out in less than 5! I will definitely be going back if I ever have other issues!

My granddaughters phone screen died on August 17, 2016 and insurance replaced it in 2 days however, we couldnt save her photos and contacts without a screen so on Aug. 23rd the dead screen was left with Smart Phone Medic at 609 Columbia Ave in Lexington SC and next day on Aug. 24th, Andrea called and told me that she was able to save the pictures, videos and the contacts. Thank you all for your excellent work. My granddaughter was very relieved that Andrea saved pics which included some pics of her deceased father.

I needed a new battery for my phone that would have to be ordered in at the SmartPhone Medic kiosk. However, the employee working, Thomas, referred me to a battery store since I needed the problem fixed as soon as possible. He also let me use the store phone to call the store to make sure it was in stock. I bought a new charger from Thomas as a thanks for helping me.

Stopped by with iPhone storage problem. They helped me figure out how to empty trash and even moved my photos to a laptop and there was no charge for the advice and help. All done with patience and a smile. Would definitely go back and highly recommend them!

Pretty much batteries and simple things only, anything more and youll be sent to the main store downtown.

I came in to get a iPhone 📱 fix an ENGLISH WALKER. HELPED OUT IN DOIN SO!! Excellent work thanks smart phone medic.

Amanda did a great job changing out our phone battery. She was patient and very prompt and did an excellent job!

Fast friendly service. Dillon was great to work with and Chase fixed my phones fast. Great job!

Quickest turn around and best service. Andrea was very helpful with screen proctectors, and did a marvelous job at application. Great place definitely recommend a visit for the best care of your phone at a reasonable price.

I was extremely impressed by the service I received, in particularly from Ryan who went above and beyond in helping me solve a problem with my Galaxy S6 camera amongst other things. His professionlism, excellent customer service rapport and his can-do attitude, along with the rest of the staff who were equally friendly and helpful, has left a very positive impression of the services offered by this branch. I would strongly recommend anyone with phone issues to make this their first stop. Thanks guys for all your help.

Great, professional, friendly service. Well worth my visit and highly recommend. Thanks specifically to Dillon. GB.

I stopped in yesterday to get my iPhone looked at because it wouldnt charge unless I had the phone standing up against a hard surface. Devin told me he would do some deep cleaning and that solved the problem. In and out in less than 3 minutes.

Went in because of a cracked screen on my LG G6. Chase told me the screen needed to be ordered and that it would take 3-5 days. He called two days later and they were ready for me to drop the phone off for repair. Once I dropped my phone off they said it would take approximately 2 hours to complete the repair. They were on time and very professional. Would use their services if needed again. Thanks guys!

They are very attentive to details, helpful, and considerate! Prompt service for quality repairs.

Dillon at the Lexington store is awesome - helped me with my iPad today - in less than 5 minutes it was fixed! Thank you for your excellent expert service - so glad to know your brother Thomas at the St.Andrews store too! He & Tavish offer excellent expert service there too! Thanks again for all you do! Chip Huggins

This is a very clean store. I spoke with a guy named Ryan who assisted me with charging a battery that I could no longer charge through my phone. He had a simple device too place the battery into and plugged it into the wall. He told me to come back in a few hours. After I came back, he handed me my battery with a full charge and said no charge. I said seriously? He said seriously. So I decided to write a review and say thank you. You dont see customer service like that very often. Well done.

Exellent customer service. Thanks Andra...I am very impressed and will share my experience with others. You have a new long term customer.

Took iPad in for problem with lightning plug. In less than 5 minutes iPad was repaired by Andrea with a smiling professional attitude. Many thanks.

Dillon did a awesome and fast job replacing my battery and getting my charging port working again. Awesome customer service and well worth the money!

Andrea helped me. She was so friendly and knowledgeable without trying to give me the hard sell. I had a great experience there!

Ive been twice and have left super pleased both times. They are very knowledgeable and provide strong customer service.

Great service! Andrea pinpointed the problem immediately and fixed my phone by the end of the day. Highly recommend and will use in the future for all of my iPhone needs.

Nice, courteous technician and support staff. They worked on my phone way past closing time. They told me what the broken camera lens repair actually entailed. Really kind people.

Great experience TWICE with Andrea in Lexington. Very knowledgeable, helpful and courteous. Will definitely go back! Thanks, Andrea

Best customer service experience from any industry I have ever experienced by far!I have a Samsung S7 that just went out of warranty a month ago. I had a few issues with the phone saying it detected moisture when attempting to charge, but I was able to get that resolved. Then, when using my phone normally, I could not hear anyone nor could they hear me, but it worked perfectly on speaker on connected to Bluetooth. I called another local cellphone repair shop and they basically told me that my internal microphone/speaker would need to be replaced and to do that would mean removing the back cover which would most certainly crack the front glass, so I might as well buy a new phone because of how expensive the repairs and parts would be. They told me I could get a refurbished one for about $350.I dropped into SmartPhone Medic in Lexington, SC at 5:10pm and was almost immediately waited on. The gentleman gave my phone to Andrea in the back. I explained to her what had happened and she went back and came back a few minutes later stating she had it working, but then when she tested it, it didnt work. She said she didnt think it was my internal microphone/speaker, but that my phone was stuck on thinking it was on external. She took it back again and moments later had it working.Now, for the clincher...I had my credit card out and would have gladly paid a nice price for the 10 minutes that she took to fix my phone, but she wouldnt accept any money since she didnt replace any parts or take my phone apart.I will be letting Verizon know to always recommend SmartPhone Medic and Andrea in particular because Verizon was the one that told me about the two cellphone repair shops in the area.Andrea and the SmartPhone Medic team, you rock!!!

Excellent customer service! Tavish was very helpful with a problem charging my phone and fixed my phone in minutes. Thank you!!

Have been to this location a few times and they have always been helpful, professional and reasonably priced. Chase is great and reccomend them to anyone in need of phone repair!

Extremely friendly and VERY knowledgeable staff! I will be using them for all our future smart phone, tablet and laptop repairs.

Best tech support I have found! Dillon has helped me out on more than one occasion,. Friendly, knowledgeable, helpful, and affordable - everything you want in tech support in iPads and phones.

English at Smart Phone Medic repaired my phone quickly and it’s back to working well!

I had a Samsung Note 10.1 that I have sent back to Samsung three time for repairs...Worked for a while, then would fail. Was told about SmartPhone Medic, so took the tablet in to see what they could do. The employees are knowledgeable, courteous, and very helpful...and prices are reasonable. They even went so far as to order another part to have on hand, just in case what they did, did not fix the problem...but they nailed it the first time! I am very pleased with the service, and will definitely be back to them for any other problems that I might have!

I have had two different phone issues and took my iphone to Smartphone Medic and they delivered fast, friendly, quality services for both experiences. Great company! I will use them for everything moving forward. No more sitting around Verizon waiting for an hour or more.

I stopped in for a quick fix on my iphone screen protector. Ryan wasted no time replacing the screen cover. My smartphone looked like new when he was finished. He was very polite and gave me a speedy repair when I needed it. I will be back again if I need repairs or service.

Highly recommend SmartPhone Medic. Andrea is professional and knowledgeable. My son thanks you guys! Youre a lifesaver.

I needed help with my I phone, I couldn’t charge it and it was on 5%, I went to Smartphone Medic in Lexington on Hwy 378 & Hwy 6. I was met by English, who ask about my problem. In less than 20 minutes, English came back with my phone repaired. Was I ever happy!! I worried I would loose my contacts and everything else. If you need cell phone repair, go to Smartphone Medic.

Devin was very helpful. solved my problem when no one else could Im very happy with the service

Took my phone here to get the screen replaced after it was bent in half. They said they couldnt fix it and I needed to take it to apple but the funny thing is flea market was able to fix my phone for $80 lol

Easy to locate and park. Very friendly & knowledgeable personnel. Look for Dillan. I had problem with my Samsung Cell phone. Dillan fixed it in a very short time. I recommend my friends and anyone to visit this store.

My entire iPhone 6 screen was shattered. It took close to an hour for it to be fixed! Looked brand new afterwards! Great experience! When you go in, ask for Chase!

Had an issue with my 2 year old phone expecting the worst. Andrew diagnosed the problem and repaired the phone within minutes. I am very appreciative!

The staff (Devin) and the technician (Andrea) were very friendly and respectful; they provided a detail explained the situation with the phone (iPhone 4s), worked on the phone and explained that it is an equipment failure which could reoccur at any time, so they did not charge anything to solve the problem.

My battery was shot in my phone and would not hold a charge, talk to Verizon and all they wanted to do was sell me another phone for $1000. Went to Smartphone Medic and they installed a new battery for less than $100 in less than an hour!! Thank you Smartphone Medic!! Im glad there are still qualify repair people that gives you customer service instead of trying to sell you something new.

Droid wouldnt charge. Diagnosed as charging port. Repaired in less than two hours for a reasonable price. Saved the costs of a new one.....Thanks a ton.

I spoke to two very nice young men. Took my Samsung tablet in to find out I needed a new plug in. Will be taking it back for a new battery very soon.

Dillan was really helpful in finding and fixing the problem with my phone right on the spot. I recommend this business

Came in thinking my charge port was broken. 2 min later they came back and said just needed to be cleaned out. No charge. Nice friendly staff!

Excellent service! English helped set my phone back up. Fantastic!

Great service and very fast I will take my electronics to their again.

My husbands iPhone 6 charge port and headphone jack have been messing up lately. Heres the visual - hes spent 30+ minutes wiggling, fenagling, praying and sweet talking this charge port just to get it to charge every night lol we dont have a landline and his cell phone is our only source of contact.It went kaput. No amount of wiggling, fenagling or begging was going to work this time 😂 I told him to bring his butt up here to have them look at it and with how little knowledge I have with fixing a phone, we all know they could have been as bad as a dang car mechanic. I took necessary steps to speak car and driver, but as long as I keep coming to this place I dont feel the need to take time out of my busy schedule to learn a skill I have no interest in learning.The charge port was dirty. Thats it. It was dirty and he cleaned it and had us out the door in 5 minutes. No charge. It was so anticlimactic I had to laugh 😂 thats honest work though and exactly what we need more of.Thank you, Dillon! I know my husband is happy and we both appreciate it 🙃

Immediate customer service the moment I walked in. Knew exactly what was wrong with my phone and had me up and running in no time. Great friendly people who know their stuff.

Dillon was one of the most helpful phone repair guys i met all day

Friendly staff, expert service. Highly recommended!

I took my Samsung Galaxy S6(which was broken) to get my contacts and pictures switched over to my new S9+, and apparently this was too big of a job for them. After it taking them 2 days to finish, they had switched the wrong information over and then had to redo. When i brought the phones back in 2 weeks later, i again explained that i only wanted the contacts and pictures, Not the DATA from the old phone.....JUST the contacts and pictures. Well, after a few hours they had switched all my old phone data over so my new $1000.00 phone looks and acts like my old one. The apps are all missing that i put on my new one, and the format of the new S9+ is completely gone and I have the crappy 4 year old format of the S6 on my brand new expensive phone. I did however get an...Im sorry and you can have your money back. Absolutely horrible. If they woiuld have listened to the 10 times i said only contacts and pictures this would have been avoided. So basically i paid money to screw up my new high dollar phone.....thanks guys.