13Sep2021@10:19AM: Update: Office is open, though Google Maps has it as closed. Seems the owner has been out of the office for medical reasons w/no way to update office hours. Corporate was not helpful when I previously called them. Added a star to my initial rating.18Aug2021: My uncles initial appointment w/Diane in May 2021 went well. However. We never received the final copy of his papers. Which are needed for other scenarios. On 8/16/2021, I called several times and left a message. No reply to either. Day 1(8/18): Finally. I booked an appointment online for 130pm today (8/18). I arrived at 120pm to a dark office and locked doors. The note on the door says theyll be back at 9, TONIGHT or TOMORROW? Really! But other sign says their open from 9-5. Its 120pm and entirely too hot for this. As I wait, another customer walks up to check the door. Will not recommend this office to anyone.Called corporate customer care, Gabriella was nice but really couldnt access the local files.Day 2: arrive at 1050am to a sign still noting a 9am return. UGH! Same document is on the floor from yesterday. Translation: No one has been here since yesterday.

This is MOST unprofessional and unorganized taxing service I’ve EVER been too in my LIFE!! It’s been MONTHS after MONTHS waiting for my money and they keep giving me the run around. They don’t call back, and every time you do call they ask you to leave a message. And when you leave a message they act like you never called even thought I have been calling them literally EVERY. SINGLE. DAY for the past TWO FRAKIN MONTHS!! Like WHY AM I PAYING YOU FOR FILING MY TAXES IF YOU CANT EVEN HAVE THE DECENCY AND PROFESSIONALISM TO GET BACK TO YOUR CUSTOMERS AND COMMUNICATE THEIR ISSUES WITH YOU??I wouldn’t refer this place to my worst enemy, absolutely ridiculous !!Don’t EVER EBER EVER EVEEEEERRRRR GO HERE!!

Very unprofessional, first they had my name mixed up with someone else. After a week I had to contact the office because I never got a call back that my taxes were ready for pickup. Taxes were done on February 24th and I went to pay my taxes online March 15th and its not in the system. I contacted the office and they said give them a few days to research. This is unacceptable when I paid over $130 for your services.

Good people to work with, cheaper fees. The building was run down, but it served its purpose

Trying to figure out if they are closed or not. Received my fed check never got my state and no one answers the phone.

Went to have taxes done but lady that supposed to do my taxes had a medical emergency which is understandable but to then schedule me a week later that’s what they have available like I’m rescheduling for first time and all these years I been going there till today I will find another tax preparer to go through one who has a back up plan for situations like these

Everyone there is friendly and helpful. Highly recommend great

Had a scheduled appt at 4, arrived on time to a run down office and waited 45 minutes of sitting in the waiting room. Staff member called to apologize and said they overbooked for 4pm, so I guess the customer has to pay the price for a business is poorly managed.

Im being reviewed and havent gotten my taxes yet. When I call them to find out why they dont help

Bad customer service. Today Feb-26-21 at 2:35 pm. I called to the office but I was told to wait .After wait for 10min the woman disconnected my phone.I called back 1 more time and I was told to transfer toother phone because she couldnt hear good on that phone. Finally guess what, the answer machine was come up!

After many years girl at front desk does not have a clue!!

What a great experience! Stephanie was very patient with me as I had to get information to file 4 years worth of taxes. She took the time for my deductions and saved me tons on taxes owed. As a business owner I’m super happy I found her and will continue to use Jackson Hewitt from now on! Just can’t describe how wonderful she was.Now I have a positive look for this next year with a big burden off my shouldersThank You Jackson Hewitt of Lexington Park!

Stephanie is the best around..She truly looks out for her customers..

Awesome!

My sister and I have been going here for several years now and we wouldnt go anywhere else. Stephanie is great and everyone in the office is friendly and helpful. Always happy with my return!

I love this place she goes above and beyond for you

Stephanie is the best tax preparer in her field!

Ive been doing my taxes there for many years and this year they failed me very disappointing upset they cannot give me any answers of what is going on and that is very upsetting to me I am so sad that this is going on

I usually do my own taxes and I should have this year alao. This was the worst experience Ive ever had. Their only interest was getting business. Stephanie never asked about any deductions I have. She just looked for the EIC so Jackson Hewitt can get their loan repaid. I will be amending my return and will never go to a tax service ever again.

Stephanie was great, helpful & considerate. I have done my taxes here for many years.

They are always quick and polite

They are the best and will get you your maximum refund!!!!