Had to drive 40 miles since you are not stocking things we buy weekly. Please dont stop selling your top selling items. Sams you have your head hidden.

It can be 500 associates and 100 managers on shift in Sams and NO ONE will help the 1 associate in the cafe! I truly dont understand this logic or lack of attention to customer service. Is it because the cafe is a perk to perhaps attract or pacify members with cheap meal options? I dont why the focus is not on service vs ticket average but I always feel bad for the cashier. It must be stressful to see a long line and no one to help. Took me 12 minutes to order... 😶 I really wanted some 🍕 pizza. It looked cheesy and delicious! 😋

Love to save here. Sams needs to offer portions for 1 or 2 people. Clothing prices are unique and fabulous! Savings are great. Variety of items to choose..

Great improvements in the cold area, great on a hot day. Looks like they have more seafood now too, thanks!

So I had to take some time to write a review for Cam one of the cart gentleman retrieving the carts. What customer service!! Saw me struggling with some bottled water and without hesitation came out to help me. Please give this guy something for going the extra mile and helping a single mom with her groceries. Employee of the month material and so nice!!!

This place is clean and organized. Their staff is walking around to help. Prices are great if youre looking to purchase items for like a month.

They got some good specials, I been visiting this Sams club for over 14 years and the last few it seems that they dont have a good storage manage cause all employees looks like they not happy at all . Well maybe except for one or two is good .

Every week i do my shopping from sams. They always have great service. On Thursday i saw new cashire her name was Tuba. She had outstanding customer service. She is the best.👍

Went there with a flyer that clearly said, visit your local club.Oscar, at the counter who right from the word go wanted to get rid of people first said, you need to do this online.Embarrassed (but still inconsiderate) at his failed attempt to get rid of me (when I asked him to read it), Oscar who needs to be put thru customer service 101 came up with the next reason on why I shouldnt be there - we do not accept this ID. Despite pointing that what he was saying was not legal, he stuck to his template. Not willing to waste any further time there, I walked out.With employees like Oscar, good luck Sams Club - Lewisville.

Signed up for membership...Was helped by a wonderful lady name Barbara who was very helpful and walked me through the process every step until I had completed the app set-up🤗

Cool new produce room. Love scan yourself to skip the register.

Wasted my time coming here. Out of stock on the beverages I wanted. Out of stock on a paper product I wanted. Other paper products were in two aisles that were blocked off so their forklift jockey could rearrange pallets of paper towels for 10+ minutes. (I gave up waiting on him and left.Hey Sams: Do your product rearranging on your time instead of your customers time!)

I Love doing Majority of my shopping at Sams Club. They always have what I need...

Helpful staff, great selection of products, love this location.

Great service friendly people and happy birthday to the cashier who helped me

Always great deals!

Using the app to checkout has been a great experience since Covid began. On top of that, we’ve recently used curbside pickup exclusively and always see the same woman running all the groceries out to all the cars. She’s very kind, quick and efficient! We’ve stopped going to other grocery stores and instead buy in bulk and come less often because it’s so much faster at Sam’s.

I love to go. Using my app.. I feel so cool ..Im a winner. But I feel sorry for people waiting to pay on the lines...

Had to pick up a few items & I needed to change the wiper blades on my vehicle so I purchased them. Paid for my purchased items then I went to the service shop and the technicians were excellent in changing the wiper blades. This is a service of Sams club.

I ordered online and they got most items wrong replaced them with similar items, some of which are religious violations for me to consume and didnt ask if this was ok first.

Barbara and the other woman at the service counter (shes originally from the Philippines but I didnt get her name) were absolutely stellar. I normally hate the whole customer service experience but their honest care and attention to my needs were second to none.Loved it

Usually the cheapest gas in the area. Be careful of the drivers that dont follow the proper route to enter. They dont seem to pay attention to the entrance and exit and the arrows on the ground.

Well stocked friendly store.Will shop again.

Its a cool place I like it!

Nice store location! Helpful staff!

Fast service big parking lot and friendly people its easy to get what you need and leave

Folks helpful when you cant find something. I love ScanNGo!

I love it here at Sams Club, the fact that I can buy in bulk helps me out a lot.

Always get great service here Im greeted with a smile and a cheerful hello or welcome as i enter and they check my membership card and as im leaving its the same just checking the receipt abd saying have a good evening etc. The cashiers are always happy and pleasant to speak to. The store is always neat and tidy you see staff out working on the floor restocking or organizing but ready to help if needed.Now if they just could send someone with me to unload and carry everything upstairs at my home itd be perfect. Lol

They have the brands I prefer. I love the scan and go, makes shopping less of a hassle. Wish they had fresh fruit like Costco.... but you cant have it all.

Same like any other Sams club. But this store has lot of broken monster energy drinks. But staff was super friendly to accept the returns.

Customer service manager and supervisor are unhelpful and unprofessional! I was blown away how disrespectful they were! I will no longer be spending my money at Sam’s and I’m not renewing my membership.

Our Sams club is almost never crowded and the staff here are beyond helpful. They treat you like family. We also love the Sams club app.

Good prices on things I need

The girl at the bakery today was extremely rude!

Found what I needed and friendly service

Plenty to purchase here. Store is very clean. Pickup is available. Sanitizer station is set up inside when you enter. Some items still out of stock. Usually easier to shop here during the week.

Their are now 2 new major things that I am really impressed with at SAMS Club. Their Fresh Meats is what originally sold me plus the rotisserie chicken and ribs. The new things that make SAMS my go to Club store now is the Scan and Go & Online Order Pick Up. Wow. Never stand in a register line again. I do not know why other stores have not made Scan and Go a thing. The Online Order Pick Up allows me to do the bulk of my shopping in the comfort of my home then I just go in to look for new or seasonal things Im just interested in and save at least an hour every time I shop there. Scan the items into my phone as I put them in my cart, slide the pay bar and pay with my SAMS Club credit card. You can also load another credit card if you like. You can even use the points to pay. This is just a no brainer.Thanks for making my life easier yet still fun.

Awesome experience every time..

Sams club and Wal-Mart are hell on earth.

Always a delight to shop here. Today I had my shingles and flu shots. The 3 young ladies at the pharmacy had beautiful personalities and were a delight to talk to. The shots were administered by a wonderful young lady and I did not feel a thing. Love this place!

I loved my Sams. Close to me and staff.already knows me.. since I have a business. Very Blessed 🙌

Love the selection! But I’m clearly a senior citizen, and I always use a large cart that is full and never can I ever find anybody out there to help me put it in my truck. At that point the help seems to disappear like mice when the cat comes!

Love the scan & go. In and out. Happy I have a membership here for my family 💜

Always in stock with items I want, friendly service

Clean, great prices, and not too busy. Parking lot was a bit of a mess, but it is to be expected for a Saturday!

Nice location. Good selection. Sams Club Scan and Go app is top notch. In my opinion, its the best way to shop.

Stock level is good and price is great.

This 5 star review is for the $1 pizza 🍕 😋Pizza was HOT and the ladies super sweet and helpful

Wonderful prices, cheap gas, great quality what more can one ask for?

Severely understaffed. Stood in line for over 30 minutes.

They always offer great customer service. Their pharmacy in my opinion is the best.

Tiffany was great deserves a raise

...its Sams Club. Good prices on a lot of things. Marginal savings on most things. Not the place I go for produce, but the price of pork is pretty good. The cheap gas is the best thing....

Love the store I can find everthing I need.And I found toilet paper.

Pretty clean and fairly well stocked.

Store is pretty clean and staff has always been friendly and helpful.

Not crowded that was nice change so plenty of available parking. Everyone all wore masks and maintained space

Came on Sunday (12/6) for a tire issue (nail), tire under warranty. Clerk gives me a 3 hour time. So I am forced to wait. Well the 3 hours turned into 6 hours. Theres only so much you can do at Sams for that long.....Thanks for wasting my day. Frustrated.

Always interesting to see whats new at Sams Club; it never disappoints.

Very nice store! Super friendly greeter lady!

Love the curbside pickup and the scan and go, plus scan your app at the pump!

This was a bigger store than I am used to. Same great selection just more products to chose from. Very friendly staff and clean restrooms.

Always friendly staff and clean store.

Manager stephanie 13 is useless for helping me with questions re online/pickup and plus members free shipping. Head cashier useless in help for getting bulky carpet assist. I give Lewisville store less than zero for customer service assistance

I don’t know if Julia has won employee of the month yet, I’m sure she has. The last 3 out of 5 times I have been there, she has been so sweet and has such a fun personality. Weather she was at the front or scanning at the the exit. She definitely deserves her picture on the wall.

The store design has good shopping flow.

Good prices. Love the app.

I have been to this location multiple times and they do have items Im looking for. However, today I noticed a sales associate helping ppl (2 women and a man) non black but purposely look past me (African American woman) and provide assistance. He could have asked if I needed anything but chose to look past me. Please train employees to TREAT ALL PEOPLE EQUALLY.

This Sams is my neighborhood location and on this one day, they treated me horribly. I went into the store to purchase my daughters birthday cake and ice cream yet was not aware that my membership had expired this month. Previous to the representative checking me out another customer was checking out whose membership had expired as well. The agent (Annie) told the customer that it was fine and she would allow him to pass this time. I was next and my membership expiration showed on the screen and I was told that I had to renew for $100 in order to purchase the cake and ice cream. I asked her if I could get a pass for a couple of days since I was unaware of the expiration. She advised, that they could not let me buy the items until I renewed. I felt discriminated against and as though my purchase was not sufficient enough to allow me to get a pass. Fortunately, a team lead(Jermaine)came over after I took the cake back to say he saw the same thing and allowed me to purchase my items that day. Its just very sad that it took all of that to satisfy the customer. They will not get my membership any longer. Costco may do better with their customers. Sad thing is my Father in-law has been a member since 1974

Best staff at this sams club!

Yessss

Scan and go is amazing

No issues. In and out very quickly.

10 minutes on hold the first time for pick-up order. 12 more minutes waiting on a supervisor. The supervisor was unhelpful and disrespectful and for the customer service representative she need to work on her customer service! I’ll be buying my items elsewhere.

Curbside pickup was fast and efficient. We used the app to order an indicate our arrival. We also called the number indicated on the curbside pickup sign to let them know we were there. Within our order was brought out to our vehicle.

Goast town. Very few customers. 3 self-check in use. Had just been sanitized.

Had to go in quickly and get out quickly the app made that very possible for a quick check out highly recommend this to everyone

One of the older Sams Clubs in the area. It has everything one would expect from a Sams Club, perhaps not all the newer things you see in newer subdivision Sams. Pretty decent over all and the staff that are available have always been very helpful!

All staff were very friendly and helpful!

Best price for gas in town!

This location is my favorite. They always have amazing customer service. In my 5 years of going there I only had 1 problem with 1 employee being rude.

I have good experiences at this Sams. Everything is stocked... even found toilet paper today (which is great considering the shortage)

I would be more satisfied if the items they showed in stock on their web site when ordering for pickup were actually in stock. They would make more money in sales and I would be happily.

Find better gas price here always

Quick in and out and not crowded.

I just tried to renew my membership. After 18 years as a member I no longer need a premium business membership, so I signed up for a basic. When they pulled up my account, I had $20 in rewards dollars owed to me. When I didn’t renew the Prime membership, the $20 mysteriously disappeared. I’ll be using my Costco membership more often. Their customer service is light years ahead of Sam’s. It will be worth the drive.

Sorry, the store is good, but the way the pickup is being done stinks! The first time I used it, the store couldn’t pull up my order to fulfill the items, and I had to go in and pay for it and wait for them to pull the items. The second time, the APP showed for me to pick up on the wrong day and I waited half way through the time for pickup? and then called. The store informed me that it was the next day. Also, the APP isn’t up to date on what the stores have in stock and I just might as well go into the store to pick up what I need, because I see people walking out of the store with what I want, and the APP says they don’t have it!

Scan & Go! Easy in. Easy out. Store was clean and well stocked.

Clean and friendly service. Can be a little pushy on hetting you to sign up for their credit card.

I wish sams had more choices of produce.

Tissue - GoneWater - MinimalPaper towels- GoneEverything else - stocked or in the process of stocking.

Good c19 protocols in place, good shopping experience ... so usual, we will be back

The staff was friendly, the warehouse was stocked, and my Prime NY strips are going to be delicious. 5 stars ⭐⭐⭐⭐⭐

Fast pick up and friendly employess.

Really organized clean and friendly experience.

They were busy and did not have in stock what we were looking for. Tired to get help in pharmacy and she told me to go find someone on the floor to help us.

This is the only Sams that still requires you to show your membership card to enter. I just really think its an outdated practice. I mean you have to be a member to make a purchase. Not only that, I keep my card on my phone, and with all that is going on with COVID-19, to have to pull my phone out multiple times after touching the cart just doesnt make a lot of sense. The clerks & members are put in an awkward position 6ft was not maintained. The stock of items at this location are always limited as well.

Very convenient and prices are very competitive.

My only problem with clubs like this is that products come and go. When you find something you like it doesnt seem to last long. Even longtime items like strawberry jam is gone(replaced by private label). Other than that we go there 2-5 times per week which hopefully shows how much are like it.We especially like Anna and most of the staff in the pharmacy. Theyre amazing and the main reason we got rid of our Costco card.