Justin was super a huge help! He has made the process very easy on me. I will be using budget again because of him.

DONT BOOK WITH BUDGET TRUCK. I drove almost 1,000 miles with a considerable hole in the cabin. It rained and I got soaked. INSURANCE is a joke. Road side assistance would’ve taken 90 minutes to get to the truck so I just drove through the rain. I had to wrap myself and the seats with moving blankets to keep from getting soaked. I could feel the air coming from the outside through the hole. So it was never cool in the car..I paid over $500 including insurance for a beat up broken truck. I called Customer service and all they could offer was a $15 reimbursement. Guys, please go to uhaul or Penske. Budget doesn’t thoroughly inspect the trucks for drivability. Huge hassle and waste of money.

This isnt necessarily reflective of the local (Lewisville, TX) location, but I made a truck rental reservation a month ago and three days before my pick-up date, I get an email saying my reservation was cancelled, because they dont have the inventory. WTH????

I sent my kids here when they had to move. The trucks fit their needs without going overboard and were clean and ready to use. Friendly and competent. We trust them. Recommended.

Great service for any truck rental. They offer after hours drop box were you can go and drop off the truck and key. The next morning the store manager will close you out.

If it were up to me I wouldn’t give this place a single star. The truck was ABSOLUTELY FILTHY. Oreos under the seat empty Gatorade bottles under the seat and the back of the truck was dirty. Not to mention the brakes, tires, and windshield wiper blades were also in bad shape. You would think driving from Texas to Virginia the truck would have been inspected before renting it out. I’m grateful to god we made it to Virginia. The workers here should be ashamed of themselves for sending the truck out this way. Never again will I rent from budget I’ll pay the extra money and go with U-Haul.

Family run. They always treat me very well. Enjoyable rental experience.

On the 18th of May, 2018; I reserved a 26 Budget truck. The reservation was for June 14th-16th, which was almost two months in the future.Fast forward to June 12th, I received notification that the truck I reserved two months previously would not be available. I called and talked to a Budget representative that said the only truck available was a 16 truck located in Fort Worth. Which is 45 minutes away and 1.25 hours away from the destination where we were moving. We also would be required to return it to Ft. Worth. He comped us some mileage, but we still would have to pay for all the extra gas for the trip from and to Ft. Worth, plus all the gas for the extra trips moving because we would be using a truck that was 10 shorter.This REALLY put me in a tight predicament.So I called around and Uhaul came through for me with a 26 truck that I could pick up close to our location, then drop it off near our destination. The truck was actually $21 cheaper than Budgets AND Uhaul only charges .40 cents/mile, whereas Budget charges .60 cents/mile.Im giving my review because of the poor planning on Budgets part for a reservation I made so far in advance. The short notice I received of the truck not being available. Then the lack of effort put forth to rectify their mistake.