Bought a 2012 Honda Pilot at JOE HALL FORD. Tim was my guy lots of years experience, friendly, prompt, and trusted. Drove 400 miles for this Pilot they have prices so low its worth the travel. Luckily when I called Tim answered the phone and was knowledgeable about this Honda Pilot. Gave me honest and accurate information over the phone. He was prompt with all my needs and questions. Able to do credit app and deposit over the phone in minutes. They got CRAZY low financing options. Will do business again. The savings was great compared to the market in Central Oregon. Rented a u-haul auto transport trailer and save thousands. It was a great auto buying experience. There No Bull aggressive pricing makes the experience haggle free. The Honda dealership did a full service in the Pilot taking care of a big maintenance service. Ask for Tim and get a honest answer

Very friendly non-pushy staff! Even received a follow up call to see how my new vehicle was working for me. These guys definitely have the customer service figured out. Over 14 yrs I have purchased 3 vehicles from Joe Hall and each time the experience gets better. I would recommend them for sure! Even better, they are good people that give back to their community!

I had a great experience with Joe Hall Ford. My sales person, Mitch, was very professional and very well versed in what seemed to be all thingsF-150 . He patiently let me ask as many questions about the operation of my new high tech Ford F-150 Hybrid truck as I felt I needed. I have called him several times after getting home and he always takes the time to answer my questions.Recently I was wanting to add a part that did not come standard with the truck. I called Joe Hall Ford parts department and spoke with Todd who had the same professionalism and willingness to help as Mitch and I will soon be getting the parts sent to me here in Oregon.Oh, by the way, Mitch picked me up at the Pullman airport.

If you want the best sales man that cares about his customers! Ask for Mitch Holman! Couldn’t be more satisfied!

Great customer service, quick follow up calls on findings and how to remedyI trust taking my truck to Joe Hall

Over all good but didnt tell about the rear diff leaking and small dent in driver door.

We where looking for a new company truck and found what we were looking for at joe hall Ford Mitch helped us and was super thorough through out the whole process and professional we just can’t say enough about the joe hall Ford family if your looking for a new or used rig definitely check them out and definitely ask for Mitch he’s a top notch salesman you won’t be disappointed

I had a great experience getting my vehicle from Joe Hall Ford today. They were fast, explained everything for me, great service. Would definitely recommend!

Even though I waited 6 months for this car, it was so worth it. Trevor Rigney (sales rep.) kept me informed on how and why it was delayed. When it came to finally getting the car everyone at Joe Hall Ford was great. Trevor thank you for explaining all the features on the car and for your patience.

This is my second time going through Mike Callahan at Joe Hall Ford to buy a vehicle and both times were the best experience Ive had! I would recommend them to anyone. They were easy to work with and not pushy about the sale at all.

Great service and they even vacuumed and washed the car.

Absolutely great customer service! Took the time to work with me and my budget! 10/10 would definitely come back to them!

I just recently bought a car from Trevor. Randomly a week later my sunroof wouldn’t work. We live in Moscow but we’re down there so we decided to stop by to see if they could get it to shut. We were greeted by a man name Mitch who right away took a look himself along with grabbing a few other guys. They couldn’t get it shut but sent us with a loaner. The next day I got a call saying they got it to shut and the part is being ordered at no charge to us! We really appreciate that after the amount of money we spent. They asked no questions, helped us right away. I loved how our sales man personally called me to let me know what was going on. It had to be almost right after they opened. Trevor and Mitch were on top of their game and provided excellent customer care. Thank you guys again. I still love my car better than the loaner!

Found the truck I wanted from Joe Hall Ford. I live 300 miles away, so they held it for me with a deposit so I could drive up and see it. Salesman Mitch drove it and gave me a report on it and answered all my questions. They wouldnt budge on the price, not even 1%, but it was a fair price and know used cars and trucks value is very high right now. When I arrived at the dealership, the truck was cleaned and ready for me. It was as promised, and I purchased it for the asking price. I had to rent a trailer to get my personal car back home, and Mitch took the time to help me load my car on the trailer. Good experience. Thanks guys!

The folks in the service department were professional, courteous and took care of the work I needed done timely efficient manner.I’ve never had a bad experience with any of the service work I’ve had done there. Regards, Tom Love.

Joe Hall Service department was able to diagnose and fix my trucks issues the same day. The free wash was a nice touch too. Thanks guys!

We purchased a 2021Ford F150 from Joe Hall August 20, 2021. Mitch Holman, our sales representative, was corteous and knowledgeable. The other staff was also great to work with.

Mike are salesman was very professional and showed us options. Highly recommend his professional attitude and attention to detail.

Joe Hall Ford was very good all the way through our appointment.We thank you very much!👏

Class act from start to finish; Mitch Holman went the extra mile to provide five-star customer service. Totally satisfied with our Bronco buying experience..

Mitch gave us excellent service with the purchase of our new 2021 Explorer. Will definitely buy from Joe Hall Ford in the future.

Very courteous staff and oil change done in a timely manner. The car was was also very well done.

Very helpful and pretty nice would definitely come back if I’m ever looking in the future

This is the second vehicle we have purchased from Joe Hall. Tim Hutchinson is very helpful and makes the entire experience easy.

First time Ive been to Joe Hall Ford. No complaints, happy experience. They did the work and sent me on my way. P.s. they even washed my really dirty truck. Thanks for taking care of me Ryan, BRENT

Brand new f450, 3260 miles on it built as a fire truck broke down on a fire in the Lewiston area while fighting the fire. They wouldn’t look at it, wouldn’t diagnose it, couldn’t get it in to their shop for 2-3-4 weeks! The attitude I got from Micheal in the service Dept caused me to ask for the service manager, Scott. He was no better. They did nothing for my truck, or my crew and showed zero interest. I own 17 Ford trucks and deal with dealerships all over the country. THIS PLACE IS TERRIBLE! I spoke with several other mechanics/car people in the area of Lewiston. All had similar experiences. Do yourself a favor if in the market for a new car or truck, do not buy from these jokers. We’ve had great experiences in CDL at the Ford dealer there, in Boise, Salt Lake City and others. This place is a joke! If they can’t get to a $250,000 brand new fire truck when a fire is literally burning in their communities back yard they will do nothing for you and your needs. We needed a 5 min computer diagnostics exam! The disrespect, terrible attitude, belittling communication and absolute lack of concern or willingness to assist drove me to write this review. We are a fleet customer buying several trucks a year from Ford. You can do better by going north or south

I have been stewing on this a bit, but was personally aggravated by the lack of professional courtesy provided by the sales team here. My wife and I both are looking into buying 2 brand new vehicles, and both were treated like a burden when we arrived. My wife wants an SUV, and not a small cheap throw away kind either. I would like a big full size truck, and we have the money to buy outright if the price is right, but I would rather drive to spokane or seattle after the way I was treated. So sad that they went there. Stopped by Chevy dealership, even though I am not a Chevy guy, just based on how poorly we were treated.

Awesome people. Have been going there for years. Ryan thank you for all your help with my pickup but Im afraid that beautiful powerstroke aint gonna be there much longer though...been tearing up the highway making money so shes getting picked up soon! Thank you all very much for your patience...specially you Ryan. God bless

This dealership wouldnt help our fire crew when our new 2020 F-450 had a issue. This caused us to be stuck in Lewiston Idaho for days while there was a critical need for our engine and structures threatened! Dont support them at all they were rude and uncaring and left us high and dry unable to do our job. If this issue had happened on the line and not in the way to camp it could have cost me and my crew our lifes

Such great service! Got a new key, programmed it and on my way in 20 minutes.

Had a good experience with Mitch Holman, Ty Jeppson, and crew. Thanks a bunch!

Got an oil change on our motorhome July 2, 2021 the service tech was great very professional and the lady in the billing department was very nice and the service was done 👍very timely.

Very sad, got my oil changed here, didnt put my oil filter on all the way so my car was leaking oil. Also spilt oil all over my engine. I live 45 minutes away so I ended up just retightening my oil filter at my parents and then told them about what happened and they wouldnt accomodate for my next oil change. Was trying to give my local Ford dealership service but not coming here again.

Me and my wife purchased our first car together from there runs great so far, they fixed our sun roof for free after it stopped working would have cost us 500 dollars if we had to do it definitely a positive first experience....and I want to give a shout out to our awesome car sales men Trevor I would Definitely buy another vehicle from him in the future

Service was fast and easy great experience

I’ve had a couple awesome experiences buying from Joe Hall! My girlfriend bought a car and I shortly bought one too! The staff made it so quick and easy and down to earth. And recently I wanted a different vehicle that was hard to find and they found one over 400 miles away from me and made even that process fast and easy. Mitch Holman specifically was an awesome salesman. He was real with me, honest and got me the best deal he could. I strongly recommend Joe Hall and already have! Keep it up!

Dont shop their used car lot, Don Webster sold us a truck with a bad motor, claimed it was inspected by their mechanics, yeah right.

Friendly service and good work!

Excellent, friendly, efficient service as always.

I always deal with Jerry in sales. Love his personality. The service seems to frequently change areas for oil changes to and from express building and back to main building. Also seems to be booked out over a week now, when previously was able to book for the same week. Friendly staff in all departments. Courtesy shuttle is good too.

Fast friendly and they do great work and Michael from service counter is always helpful

Had a fuel delivery problem with my AWD Ford Focus RS. Ryan tried to help me, tried. After at least 3 times at Joe hall service, they couldnt figure out how to fix my under warranty car. Went to Ford in Spokane Valley, and they finally fixed my car.

Service crews are greT

Battery was low on my oxygen pack and they got me in and out in no time I really appreciated it

Over 20 years ago my dad purchased a vehicle from them and had nothing but problems with it. I have known to many friends and family have the same thing happen.

I just called joe hall to ask how much for diagnostic. I asked him to hold on. He hung up. I called back to ask again. Same guy, and he hung up. I will never be going back to joe hall ever again. And will be looking for trucks for my company elsewhere when the tine comes!!

Pure crooks.. poor hard working dad and his daughter buying a car and 60 miles later it breaks down and y’all are like “TOO BAD” shame on y’all

Great service!

Mitch H helped me find a new truck and it was an amazing experience. Everyone was super friendly and I would recommend if you need a new vehicle to go see these guys and you will get taken care of!

Mitch is the best! Ive never had an easier car buying experience. I went to Joe Hall Ford to test drive a car with my daughter. Mitch was so helpful and easy to deal with that my daughter and I both left with cars!

Needed a windowsill trim piece that had to be ordered. It came sooner than expected, they called to let ne know it was in. Its a 1995 so Im happy they found it.

I will definitely recommend Joe Hall Ford to my friends and family who are looking to get a new vehicle. I have worked with Mitch Holman on the sales staff and he was able to get me in the right explorer I had been looking for. I also recommend the service staff, Michael Luper has been so helpful with anything going on with my explorer as well. Very glad I chose to get a vehicle in my home town.

Joe Hall Ford was good,. THANK YOU! John

Tim Hutchinson our salesman was great. Good personal service & really went out of his way to help us.

Almays Fun at Joe Hall Ford

I recently purchased a new 2018 Ford Escape S from Joe Hall Ford.Tim my Sales Consultant was the easiest Sales Person to work with I have ever met. I am a Senior and I have met a few. His low key personality and knowledge about Ford Products was exceptional. Most importantly he wanted me to be happy with my Purchase. He made sure every detail of the sale was at the highest and most exact standards. Also, all of the other people I met at Joe Hall made sure every part of the sale went flawlessly. I much appreciate that! Thank you Tim and Everyone.

Did the necessary work on my vehicle & ran it through their wash, too. Nice job!

I bought my truck there and i always get five star treatment

Very good they try to help you as best they can but its typical Ford problem most of the Fords they quit making parts available after 3 years so you have to get something after market which usually doesnt fit correct

Perfect experience from start to finish. Pleasant and knowledgeable service done by an efficient team in a timely manner. I thought it was a bit expensive but I needed the work done and wasnt able to get another quote. Thank you for taking care of my needs and getting me safely back on the road.

They are good and accurate, plus certified.

We were visiting our daughter in Lewiston when I discovered my 2020 F 250 was leaking oil. I went to Joe Hall to see if they would look at it. The service manager said he could look at it on the 15th of August. I ask if someone could look under truck to get an idea how bad the leak was. No cant do that.I called my dealer in Oklahoma to see if they could find a dealer or anyone to help me. They contacted Ford Roadside Assistance for help and they contacted Jess Ford in Pullman WA. They went out of their way to help a stranded owner where Joe hall didnt give a darn.

VERY, VERY disappointing customer service.

Great service dept. Thanks for taking good care of our vehicles.

The guys over here are awesome. Nick Hall will take great care of you!!!!!

Great car buying experience. The car buying process was very professional. All salespeople I interacted with were very knowledgeable and guided me to the BEST car for me. While completing paperwork, all employees were very kind and explained all steps in a way that was easy to understand. I would highly recommend Joe Hall Ford!

Ive never posted a review of anybody before, but this I couldnt let go. We pulled in to Joe hall ford last week to have them check the right front tire for a leak. This is a 20 minute repair. I bought these tires from a ford dealership in Rexburg, Idaho.This guy I assumed was the service manager looked at his book and I couldnt believe what came out of his mouth, we wouldnt be able to look at it for at least a week . A low tire for hell sakes.

Had an excellent experience this week at Joe Hall Ford. From the moment I stepped on the lot I was greeted by Tim, who was super friendly and genuine. He provided us with answers to all questions easily, was encouraging and showed so much care during the whole process. Moving into the financial part of our experience Spencer worked his magic and helped get us into the vehicle we wanted. We could tell that he also cared about people and his job. We will definitely be back and send others no doubt. Thank you so much Joe Hall Ford, Spencer and Tim, we are greatful!

I enjoy working with Jeremy, hes a good salesperson. I never feel any pressure when I visit Joe Hall Ford

Great place to buy. Jerry the salesman was great. Also good place to have your rig serviced

Came home with a pickup, no probs. yet. Staff was great

We were traveling thru the area on an extended driving trip & needed a quick oil change. I called, spoke to Jason who was terrific. He was friendly, had s “can do” attitude and assured me that if I could get to the service center at least 30 minutes before closing that he would make certain we were taken care of. He greeted me upon arrival and we were back on the road less than 40 minutes later. Great, friendly efficient service.

Update, Joe Hall Did get ahold of me and after a week I received a check from Ford for the burned pcm. Thanks. I was very frustrated with the lack of professionalism and lack of honest customer service I have received from this company. It has been 8 months since I purchased a computer and flashing of said part for my truck through Joe Hall Ford. The part came with a 2 year warranty. My truck has not run from day one. It took two months to convince them something was wrong. Diagnostics were run showing the computer was still not working. Ford stated they ordered a new computer and then nothing. I have been to the shop several times and Ford tells me that the reason that they cant get another is because the Ford Company has not gotten any computers turned in for rebuild that will work for my truck.The Ford manufacturer has been out of and has no idea OF WHEN they will have it. The computer is the same computer that is in all trucks of this model from the years 01 thru 07. All I want is what I paid for from day one, this new rebuild computer was a failure. I went back to see about a refund and was told by the head service writer that he could not refund my money because it is on a warranty part, even though I bought this computer and had it flashed at this dealer. I feel it is only reasonable that after 8 months I would like for my truck to be running. This kind of service could be costing me a lot of money if I were dependent upon my truck to get me back and forth to work or I needed it to perform my job. Service has been very difficult to work with and has provided very poor customer service skill. Highly disappointed with theunprofessional service and attitude of this company. Next time I will choose to go else where in order to get what I paid for. Very disappointing to know this is the quality of service received locally here in our valley! I would like to give 5 stars if I could get this resolved. UPDATE. News Joe Hall has responded and we are working it out. happy day. Just maybe 5 stars? Wife gives 3 so I guess 4 stars.

I had the best experience with Tim Hutchinson at Joe Hall! It was my first time buying from a dealership and financing a vehicle. Tim listened to everything that I wanted, showed me great options, and when I chose the one I loved most, he made sure I got the best deal possible. I started test driving in the morning and drove my car away that evening. I cannot say enough good things about the great people at Joe Hall Ford!!!

Best buying experience EVER! Mitch is awesome! He wasn’t pushy and totally made me feel like he was doing his best to make things work for me! I pretty much bought my dream car over the phone. I drove down to Lewiston from Spokane to sign papers and pick it up! I highly recommend Joe Hall Ford!

Highly recommend for the professionals. Had an appointment, and all was on schedule. Good job Jason!

I cant emphasize it enough, if youre looking for a small town dealership that is going to treat you right, Joe Hall Ford needs to be your dealership. My family and I have been extremely happy over the years of doing business with Joe and his team. Time and time again they continue to live up to their reputation. Thanks Joe Hall Ford for the many years of great service.

1st time there for an oil change and was impressed with the service that I received.

Please with service

Becouse i like Fords i got F250xlt su. Duty4x4

Best experience I have ever had from a dealer. Go see Travis Stelljes if your needing a car or truck, hes a honest non pushy person. Will definitely buy from again.

Bought a used a Ford Excursion from them. In good shape, got a good price n took less than 4 hours of my time to complete the sale. Diane was a pleasure to work with. She normally works the new cars but had no problem doing a used one.

I had a good buying experience. Then the service staff went through great lengths to figure out a tough to diagnose problem. They kept me informed and gave me a vehicle to drive. Very friendly; all of them.

Jeremy was very helpful & the service people are very helpful also. I love going there even if its just look to see what they have on the lot.

Went today to get my oil changed. Not only do they change the oil and they check out the whole vehicle. Lights, tires, brakes, etc. Then they vacuumed it and washed it! Its a great deal and great service!

I recently purchased a 2014 Subaru Outback from Joe Hall Ford Lincoln and had an excellent experience. Their custom service was great and they went above and beyond to help me find a car within a short time frame that matched my wants, needs, and budget. I would return to Joe Hall Ford Lincoln in the future!

Great place to get a new and used vehicles.

This review is for their BODY SHOP.I take care of a businessmans high end car collection, and Gary Russell and the crew has gone above and beyond in repairing/painting the Bentley that we have taken to him 3 times now for door dings, etc. Matched the paint PERFECTLY, and hes always friendly and ready to help.Will keep coming back!

They charged me $824 for an oil change and a brake job on my Ford F-150. I called around and could have had this done for $200 at another Ford Dealership. I feel completely ripped off. When I told them that was far too high of a price they said sorry but that’s what they charge. Labor alone was $569 and I was there 3 hours. Do the math, that is $190/hour. If they are charging this rate to everyone, I highly encourage you to shop around. If I was overcharged because they took advantage of a situation (single female), then that’s a whole other issue.

Ordered: Oil Change, Tire Rotation, Safety InspectionOil Change was done correctly and I thought that the safety inspection was very thorough and complete. Only issues I had was with the tire rotation.I drove away after having a service done and the hub covers on my rims started coming loose and one fell off .75miles away for the service bay. Had to take it back twice. Took them 3hours to drill and tap a new threads in my rim. I can understand that parts get old but to break the screws and not notify the customer is where I get upset. Had I been told about the issue I would of been happy to the low price for the replacement screws provided I wasnt charged for labor.Customer service could be much improved. Be happy to try this place again if a coupon came out.

Quick friendly service

Joe Hall Ford is the best!! Would love to give them more than 5 stars! Summer is very busy for them, but they still got my truck in within what I would call a very reasonable time. Sounds like some other reviewers think everything stops for them no matter how many people are in front of them... Of course it helps to review the same place twice when you have unrealistic expectations more than once. Go be a degrading keyboard warrior somewhere else. I would love to know what actually happened with your car. I however couldnt be happier with the entire service department and the service they provided me and my truck!

Good customer service.

More than excellent. Tried out the new Eco sport titanium and was very impressed, light years ahead from my last vehicle purchased from there, that was in 1997 from Scott Rockstad, a 350 dual cab Powerstroke thats still running strong and dont plan on parting with it.

Great price and a friendly staff. Highly recommended.

Nice people will work hard for there customers

The entire experience was great. No pressure selling and overall very attentive to what I wanted.

They do a great job at changing oil. Very friendly & great customer service!

Fantastic and well organized shop. Stopped by on way back to Spokane. I have a 2013 Jetta TDI. It requires 507.00 spec oil. I stopped at jiffy lube down the street and they wanted$50 to change oil even if I provided mine (because they do not carry my specific oil.) Stopped in at Joe Hall was charged $19 AND they even topped off my other fluids! Way to go guys. Thank you!

Great place to get your rig serviced