I have worked in the advertising industry for over 5 years. In that time, Ive used 6-7 different digital agencies because Ive never really quite been satisfied with the level of customer service I felt was promised to be before signing. It is common for a lot of salespeople to over-promise and underdeliver with digital advertising services. Even if they get off to a great start, after a few months, things taper off and youre left with things sort of on auto-pilot and no updates, or optimization are made moving forward.This has been a frustrating journey for me because I manage our entire marketing department alone, fulfilling multiple roles. I was expected by every agency Ive worked with to be proactive about auditing and managing our accounts even though I was paying hefty monthly fees for them to do so.97th Floor is the very first ad agency Ive worked with who has provided a high-level, consistent level of customer service. Ive had a contract with them in place since October of 2020 and I have been amazed at not only their level of detail they put into working with our account, but the results thus far.From the very beginning, I knew they were on a whole different level than what Ive seen previously. When I first contacted them about doing business, they provided a free analysis of our website, campaigns, and had a whole plan laid out for me. They assigned 6 people to our account just for SEO each with a different role and goal to meet for our company.We increased our organic traffic to our site 160% in just 5 months through SEO work, and that has in turn increased our overall conversions quite a lot.Earlier this summer, we signed an additional contract for them to take over our digital marketing. I felt I could trust their team to provide similar results for our Google Ads, and social media advertising accounts. Our results with previous companies had been, disappointing to say the least given our high ad spend.Since launching in early June, we have increased our lead flow 80% from social media. I am and continue to be extremely pleased with everyone on their team. We have had a few account management switches due to promotions, paternity leave, etc, which made me nervous initially. But I am pleased with the progress weve made so far, and the level of attention to our business and our goals has not faltered and I am excited to see what progress we make in Q3.

Our experience with 97th Floor has been fantastic. 97th Floor not only produces solid results, they do it within the forecasted time frame, with excellent customer service along the way, in every way. Couldnt be more pleased. Very thankful to have found this company.

I had a great visit with Doc at 97th floor, hes an expert and well known in the industry. His work with AI and marketing automation is very impressive. Work with Doc and youll be happy with your ROI.

I cant say enough good things about 97th Floor! Ive worked with many different people there and all of them are amazing. Each of them care so much for their clients and they really want you to succeed. They even were willing to teach me marketing tactics to use in house to help boost our marketing efforts at my previous company. They really are a great place and I highly recommend them for any digital marketing needs!

97th Floor is a terrific company. I have had the chance to work with them on multiple occasions and have been very impressed with both the caliber of people working there and the quality of work they produce. I recommend them highly.

97th Floor is just a flat out good company, from top to bottom. The client really is #1 at this agency. Ive worked with them for years and still use their services to this day. You can tell the employees there absolutely love there job and really care about your marketing. They are always on top of the latest trends and I never need to worry about double checking their work or begging to get any time. They are extremely accessible and feel like an in-house remote team. Highly recommend them.

I had the opportunity to work with and meet with Shante Schroeder on a few occasions. She and the rest of the 97th Floor staff are fantastic! They are dedicated to gathering and retaining talent. They have an incredibly generous spirit.

97th Floor helped me and my brand, Alitura Naturals grow exponentially due to their extreme attention to detail and execution in the e-commerce and digital marketing space. Huge fan of the company, I couldnt give a higher recommendation. Thanks 97th! -Andy

I own Argenta in Sandy, Utah and we do high end custom AV. I have used several agencies prior to 97th floor and most of the other agencies were less expensive which made me hesitant to make the switch but you get what you pay for in this industry and theyve proven that over and over again. My money has been much better spent and weve seen better results than ever before. We work with Jaclyn and her team directly and theyve been fantastic. Their team as well as the rest of the 97th Floor family continually go above and beyond to benefit me and my business and have become friends. Unlike other agencies, they make it clear what the goals and milestones are and make it easy to understand what they are doing on a weekly basis to help your company reach those goals. Time and again theyve done things for our company that arent in our contracted scope but they are happy to help and make my life easier. Cant say enough good things about the company.

Great company to work with. Competent and comprehensive service.

Ive worked with Shante Schroeder and Annalee Jarrett from 97th Floor over the years on various projects. They are the highest caliber people. 97th Floor is full of innovators. I highly recommend 97th Floor. Talk to them about some of their past/current clients and case studies. You wont be disappointed.

Ive been with 97th floor for almost 5 years now. They have helped me build my business through their amazing teams of SEO experts, PPC advertising campaigns and Professional videographers and cinematography crews. Over the years, I have had 4 different team leads overseeing my account and each time the transition has been seamless and efficient. Each year my online organic presence has grown and grown providing us with a great ROI. They work together and collaborate well with my other IT and website devolvement teams offering us the best results. Thanks 97th Floor for all you do and have done for The Phoenix!

Great staff and very smart people.

Very friendly staff!