These hurt the business and dont add to anything at all. Much like dealership advertisements, these reviews literally add nothing to the total score of the place and are henceforth: worthless. This place quoted me $700 for a bumper paint job, guys that answered the phones are hill jacks and not professional. Lady that answered the phone is nice.

This is what I know and how my experience went with Gerber of Lebanon. I recently spent around $5500.00 at this Gerber for cosmetic body work on a 2011 Escalade. It is important to know that prior to dropping my Cadillac off at Gerber I had the interior vacd, cleaned and detailed and no animals were in my Escalade. I picked my car up from them on 09-15-20 late afternoon on the fly literally right around time of close. (5PM) When I left the parking lot I noticed a slight odor of dog. When I got home I started to look around the interior of my car and noticed the following. I had what looked like claw marks on my front and rear driver side door sill plates. I also had dirt scuff marks along those areas. I had dirt scuff marks on the inside of my driver side door, I literally had a dirt stain and grains of dirt on my mid rear passenger side seat, I had hair belonging to what I assume was a dog all over the interior front and back, I had an assortment of gooey and sticky stains front and back, my cup holder up front was filthy and some of these scratches and stains on the base cover of my seats front and back cannot be remedied and are they here to stay. The interior of this car was completely cleaned and detailed when it was dropped off to Gerber and it was given back to me an utter disaster.The morning of 09-16-20 I spoke with Mike. At first I wasnt upset however after expressing my concerns to Mike (the GM/Owner??) about the condition of my vehicle when I took delivery, his reaction caused my attitude to change. This individual had a nonchalant attitude about my complaint, insisting that there was no way he or his people were responsible. He shifted the blame on me for not having him walk out to the car with me at time of pick up prior to leaving his lot and when I told him he needs to figure out what happen to my car he stated there is nothing to figure out. So needless to say at that point I just hung up the phone.During my conversation with Mike I asked him if he has any cameras on his facility and his answer was NO they dont. I asked him if my car ever left his lot and he answered no but with no camera system how does he really know? Is he there 24 hours a day? How can he honestly answer that question? Also on my transaction documentation there is an area to document mileage at drop off and departure and none of that information was documented and that is very careless and unprofessional. I honestly feel as though someone at that body shop used my vehicle during the 6 days they had it and left it a disaster. There is no other explanation as to why the interior of my car was in that condition. Just the animal hair alone speaks volumes. For me to hear there is nothing to figure out from the person who runs that store just doesnt cut it and quite frankly I feel insulted and degraded. When I spend $5500 out of pocket to have minor cosmetic repairs done, I expect service and service with a smile and a clean car upon delivery and I expect accountability. Mike and this Gerber location failed big time and I have zero faith or trust that they are good people.After this experience the lesson learned is this. Document the condition of your car interior and exterior with notes and pictures prior to drop off. Make the people you hired to perform the work aware of your expectations. Document your mileage and gas level. Do not leave the lot until you have verified and inspected that the condition of you vehicle is in good standing. Do not assume anything and do not assume just because your spending a lot of money people are going to respect your property. This is just another classic example out of so many that reflects poor customer service, lack of accountability / integrity and people who just dont give a dam about the customer.Jeremy Vesper

Excellent service! No pressure-filled upsell attempts. Worked with Kyle who gave specific details about what needed to be done as well as what wasnt necessary. Honest, friendly and efficient. I can highly recommend Gerber without hesitation!

Great staff polite helpful people thanks gerber

Although there was an inconsequential mixup regarding my first name, Gerber is professional, very communicative, and did a thorough job of repairing minor front end damage to my wifes Challenger. They also washed the car after completing repairs and even gave me a ride home after drop off and a ride back to their shop for pick up. I highly recommend them.

Repair was done to rewritten estimate specifications. They communicated with insurance company directly for supplements. Repair took longer than anticipated but the original insurance estimate was incomplete. Shop agreed to cover rental expense not covered by insurance company due to the shops delay in repairs. This isnt typical and shows their integrity. I now have my vehicle back and Im pleased with the result.

So I took my car there the day before to get an estimate wrote up so after the estimate was completed I informed the estimator that my insurance company needed me to leave my vehicle on their lot Due to the Covid outbreak and my Insurance adjuster would speak with them and go over the car with them I go back the next day and there’s someone else running the front desk and a man chimes up out of an office to the side and says they’re two weeks behind not sure what that had to do with anything but basically he didn’t understand that I needed to leave my car there just for a day so the my insurance company rep could look at it and they can arm wrestle over what the fees are cost would be to do repair basically Gerber didn’t want my business and basically I don’t want to do business with them with her attitude when the gentleman started speaking out of his office instead of coming to the front desk to see me face-to-face that was all I needed I drove out of there quickly took their estimate threw it in the trash and went to a Ford dealer to have the repair done correctly.

Great job & Terrific service! Dent repair outstanding! Thank you!!

Repair completed as agreed. They even vacuumed out our van and delivered it locally to our home address. Would definitely use Gerber again.

Very helpful and fast.

Was when I made appointment to drop off my vehicle it would take a week - they supposedly preorder parts to get process moving. After a week, I was told, parts didn’t come, then wrong parts were sent. Told the guy I needed it first thing Monday morning for work purposes - still haven’t heard. I believe the “they didn’t send a part or they sent the wrong part” is the go to line. Better to promise low and deliver high !

Gerber Collision was great to work with. They made calls every night to update me with the status of my car. The car looked great when completed. The attention to detail was evident. My only complaint was the closing time of 5:30. It made it difficult for me to get to the body shop before they closed.

Out standing work I didnt even notice it was my car at first I recommend this place to anyone wanting bodywork done right.

They do great work,get your car back when they tell you it will be done

4/12/21 Update:Recently, I took my to Gerber for help on the alignment of the front and back passenger doors. No accident involved, but I couldnt figure out why the alignment was slightly off when opening and closing the doors.Tim Richow (Estimator) set up an appointment to assess and during the appointment, he asked Casey (Shop Foreman) to assess. In a few minutes, Casey had it resolved. The cause was loose door hardware, which Casey tightened and it was good as new again. Ive had work done at. this shop in the past and will Definitely continue to use them. They deserve the 5 Stars review!10/13/2020 Update:Kyle Sanders, Estimator - did an excellent job of assessing the damage and his follow up with updates was perfect... I always knew the status of my car during the repair.Also, Ashley (front desk) was very helpful and even indicated my preference for a specific model when she arranged for the rental car.Tim took care of details when I picked up my car today. Their teamwork took the worry out of the process and I highly recommend Gerber Collision in Lebanon, OH._______________________________________________________________________I made my first visit to this body shop after a tank truck ran into me on the interstate earlier this month.Kyle at the front desk, set up the appointment was very helpful with answering my questions.Tim Richow, Estimator, did a super job keeping me posted on availability of parts (due to the GM strike) and communication with the other drivers insurance company, since the accident was not my fault. He gave me numerous updates, so I always knew that status of how fast the repair was moving.The Gerber staff is friendly / they explain the details on the estimate / they keep you posted on the progress. They also setup a rental car for me..... it was easy to work with Gerber Collision.I just got my car back today and it looks Better Than New!I highly recommend Gerber Collision and Glass in Lebanon, OH if you want top notch work.

Fast friendly very helpful indefinitely if something happens to your vehicle call them they got me right in and about a week and a half I have my car back

Was in an auto accident and these guys made the process as seamless and painless as possible. I would definitely trust them with repairing my vehicle again.

Nice place

Treated me well

I would recommend Gerber Collision to anyone who needs collision repair. The customer service is great, there were no questions or surprises as far as the amount of time it would take to fix the car or what was actually fixed. Once the issues were fixed, they went the extra mile and repainted my grille back to black. Thank you Gerber Collision!

I needed to get a few estimates for my vehicle body repair. I had actually tried a few other shops before Gerber but they couldnt get me in for another week or so. I stopped in @ Gerber and Tim Richow took care of me immediately. By the end of that same day, I had a quote in hand of what my repairs were looking like. I will be customer of Gerbers any time in the future that I need body work!

First impression was waiting for the receptionist to stop talking on her cell phone about her weekend plans. Following my $10,000 auto repair, I entered my car which had not been cleaned. There was glue on all front windows and windshield glass which looked like the tint had been damaged. They apparently never bothered to try to clean it. They offered to pay for the damage, but didn’t offer to take it there. Once at the window tint shop, they cleaned the windows and noticed the winsheild had been scratched. Back to Gerber where they charged me another $500 for factory windshield after offering an aftermarket. Once that was completed, the interior was a hot mess again. Currently waiting to get my Lexus GX 460 detailed fir another $250. Very bad experience.

Great work, very helpful. Took a few days to get in but a Pleasant experience. Ill be back.

They gave me a quote for a total of $1541.07 for a front rt window replacement and a dent smaller than a quarter in the rt front door. No creases, scratches just to pull out the dent. I then got a quote for just the window it was $349.30. Safelite auto Glass will come to me and do it for $309.99 plus tax, Gerber included tax with the quote. Gerber also said I was T-boned and needed bumper work a new side mirror a new name plate. Its kind of rediculous! A small firework hit my passenger side door and shattered the glass. $1,191.77 to fix a non complicated dent smaller than a quarter??? Really? I Iwas reminded frequently I could put it on my auto insurance policy and they would pay for it. I just dont think they get it. I will in the long run end up paying for it. I just dont understand. 😞 This was an online quote, pics were givin and communication was thru email. This review has nothing to do with this location.

Excellent at making your vehicle looking new. Very friendly and courtesy of staff was excellent!

Top notch body repairs to my vehicle. You wont go wrong!

Did a great job replacing my windshield. Friendly.

Wants to charge $1000 for a minor door dent, and was a condescending jerk. Really poor service, would NOT recommend.

There was a major repair oversight and poor communication throughout. I wasnt given an estimated completion date until Gerber had my car for roughly 3 weeks. When we picked up the car after a month and a half, upon starting it was VERY loud and clunky, common sense that a fairly new 2016 Subaru should not sound like that. However, we were assured by the manager that all Subarus are loud which is not the case. Upon bringing it back we found out there was a bent engine mount and a bent transmission mount that were overlooked initially. Overall, the process was very long and frustrating.

My truck was repaired in short order. While in the shop I received regular text updates. Great customer service and flawless repair.

Very fast service

Worst body shop ive ever dealt with they had my truck over a month was told three different times it was done i went everytime and found something still wrong everytime. Still wasnt right when i took it but was told the other insurance company was done dealing with it defunitely didnt sign off on the repairs i dint reccomend to anyone if you want a good body shop near here that does people right and amazing work take your vehicle to waynesville body shop

Very nice. Very helpful

Only went for an estimate but the service I received was fast, friendly, and efficient.

The staff here is very friendly and helpful.

Great job, fair prices, looks awesome

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