I was having trouble with my phone not charging, apparently its a common issue. The problem is loose cable connections within the phone. Ive tried to fix my own phone in the past, and since I dont have all the tools necessary, it didnt go well. I knew I wanted a professional to handle it this time. I took it to CPR and they were super cool, told me there might not be much they can do since they dont work on my particular handset very often, but told me to be back in an hour anyways. An hour later I returned, and the gentleman working the counter informed me he had opened my phone and reinforced the cable connections with tape, but that it had ultimately accomplished nothing and Id have to send my phone to the manufacturer if it was still under warranty and get it fixed that way. I asked how much I owed him for the labor and he told me only to leave a good Google review. Thanks to all the folks at CPR for doing their best!
I left the second time with no vibration on my phone, meaning absolutely no sensory response whatsoever from anything I do on my phone. Im confused and annoyed that it happened considering how long I had to wait for both repairs to be completed. I understand some wait time is to be expected, but considering how long it was there, I would expect some basic tests to be run, so that you can ensure that any repairs are done to a satisfactory degree.
I will definitely return if needed. They were very fast, friendly and professional. My daughter had broken her LCD screen in her iPhone and they had it fixed it in less than an hour! We are very happy customers.
Battery issue with my cell phone left me thinking of replacing the device. I checked with CPR online first, seemed to be a more common problem than I thought, visited in person in Leavenworth KS, and a fairly inexpensive solution (special ordered part) took care of me. Everything was completed as promised and the phone is back to normal as of day 1. This was a good experience and I would not hesitate to use them again or recommend to a friend. Thanks for everything.
Couldve got me to spend 300 instead told me to go see if I had insurance first or what my provider could do for me. Great service not out for money. I recommend using them.
Very knowledgeable and nice, always up front about prices and what can be done. I go there often anytime I have a problem with my phone, theyll take a look for free and only charge if they actually have to repair something. And then they tell you the price of the part and what theyll charge for the whole repair.
Did a great job. Cost was 100 dollars. They made sure everything was working fine before I left. It wasnt but was fixed in less than 5 minutes. I really appreciated the attention to detail.
I had a great experience and I would recommend everyone who needs there phone, tablet or laptop fixed to go by and see Justina an his crew. They were very professional and up front with the process. It did take a little while to get my phone but they were busy more then normal and they still managed to knock my phone out in a great time. I had a over all great experience. Thanks guys.
Quickly advised the issue, addressed and fixed it.Any issue we have with our phones will be CPRd first from now on.
They provide great service for a reasonable charge.
I came to Cell Phone Repair thinking my iPhone needed a part repair or replacement and the team honestly told me it just needed minor cleaning. Honest and professional!
Very helpful and good service and prices.
Will definitely be going back when needed. Absolutely recommended to anyone in need of cell phone, computer, or game console needs... You GUYS ARE AWESOME
Took my phone in because I left it out in the rain. They checked it out throughly and didnt charge me. Thanks guys.
Professional work, expedient service, high labor cost though
Dropped my Iphone7 Plus off for a new battery. they were fast, professional and even cleaned out all of my speakers etc for no charge. Thank you! I will be returning anytime I need cell work for sure!
My phone wasn’t charging and when I brought it in, they cleaned the charging port for free. My girlfriend recommended the place because they were really good for her phone and replaced her cracked screen for free even though that wasn’t the issue.
Sold work and even though its a little pricey it was all in the quality 👌
Everything went great they were quick and I was very satisfied
I did not have my phone repaired here due to several factors, but wanted to mention that Jon (the person who I worked with) was extremely helpful and patient. Ultimately, I did not have phone repaired (screen flickering, then went completely black) due to model (S7), even though phone was purchased only a yr ago and due to Samsung no longer supporting the S7. Jon took considerable time to try and diagnose the root cause, but there was not an apparent culprit. Ive actually had 3 different S7s in last 4 yrs, and all have had same issue. After more research, and learning the S7 has not been manufactured in a least 2 yrs, and other potential issues, I decided to upgrade to new model and hope for better outcome.Jon was VERY honest about all aspects of the repair and potential future outcome, and would have had it repaired there if not for the other S7 issues mentioned above. Jon even took the time to help me identify a good alternative to purchase, that would be similar to the S7 and still semi-affordable, which I did end up purchasing. I should also mention, there was NO CHARGE for Jons time to diagnose the phone and provide all of the valuable information!Bottom line: Im not sure of Jons role (Owner, Mgr. etc.) at this location, but he should be considered invaluable to the operation, he is a consummate professional! And no, I am not related to and do not know Jon, but its rare to find genuinely honest people, much less in retail, who truly care about helping the customer - even if it means advising them of a decision that would cost them a sale or a repair. If you live ANYWHERE in the KC metro area, and a have a phone issue, its worth your time to go to CPR in Leavenworth and talk to Jon.
Very friendly and helpful they gave me the information I needed about repairing my phone.
Went in to see what the problem was with my phone and they were able to assist me and resolve the issue. Thank you so much for your time and help I recommend this place if u need assistance with you phone.
Leavenworth CPR (formerly the iGurus) has always been extraordinarily helpful and prompt in their repairs and answering any questions that I may have. The levels of customer service that they provide are impressive to say the least, but their best quality is that they are an honest repair shop. Every business is in it to make money, but its a breath of fresh air where you can go into a store and get an honest assessment of the repair you need done, how economical it is, and be confident in your decision whether it be repair or replace. And luckily, they have options for both!
The guys were amazing and fixed my phone super fast!
Had a bad charging port on my phone. Thought i needed to get it replaced. Took it in and they just cleaned it up for me after inspecting it and its all working better now. Saved me some money, nice guys, good service.
They were very fast, professional, and very knowledgeable. 10 out of 10 would recommend.
Very fast and friendly staff!
Took an immaculate iPhone 7 to change the battery, and they accidentally broke the OEM screen. Then, after telling me that the screen would have a lifetime warranty because of their mistake...guess what? It cracked hours later. AND, this happened twice.So here’s the rub....they broke a perfect screen and replaced it with a non-OEM part (twice). And of course, it was garbage.Now, let’s talk about the battery. It pretty much heats up to a point of shutting down the phone.All in all, bought a new phone directly from Apple. Wish I could have applied the $50 towards a new phone instead of a battery problem. Won’t make that mistake again.
Mike was great! Answered all my questions and provided different options.One objection is their face-diaper policy. As an Adult American, I should be able to choose whether or not to wear a politically motivated symbol of fear and defeat...
I wish I had come here first! Michael and Zach are awesome!After running over my iPhone 11 with my car, I couldn’t unlock my screen! No big deal, I have iCloud and my phone has been backing up every time I’m charging it and connected to Wi-Fi, right? Nay, nay! But I’ve trusted my computer and can back it up that way, right?! Nah. So surely if I call apple they can help, right?!? No! No they can’t! But they can waist my entire day having me talk to 4 different reps and tell me that it’s actually hopeless but if I send them my phone they can fix my screen AFTER THEY WIPE IT!!! (Though I explained to everyone that I spoke with that at&t had already sent me a new phone and the only value to me about this phone is what is on it(ie. pictures of the first year of my daughters life!!!!). I was pretty sure the rep on the phone was lying when she told me a third party repair shop would have to wipe it too.Thank God I came to cpr! They plugged a screen in for me so I could unlock my screen and do a backup! If I had listened to apple I would have lost all the precious picture and videos from a whole year!
Had a weird problem that they solved almost immediately and didn’t charge me. Thanks !!
Great service for repair. Communicated with me when everything was done and parts arrived. Awesome service.
Friendly and helpful staff.
These guys are always super helpful and fast! I wouldnt go anywhere else for PC or laptop repair
Got my charge port replaced quickly, but then I had an issue with the antenna not staying connected so I took it back to them and they knew exactly what was wrong, it was related to the charge port install, but he fixed it in about 10 mins for no charge obviously. Great, fast, friendly service. Would recommend.
Staff provided excellent service. Incredibly helpful. Prices are fantastic and better then anywhere else we found. Replaced cracked screen on my phone in 1 hr. Walked in and didn’t have to make appointment. Thank you.
They were all very professional. They dont overcharge crazy amounts for labor. Very reasonable.My screen was SHOT, Cracked/white, not working etc.. they got one that was otw to the store today and they let me get that one and fixed it within an hour of it being shipped to the store.
I’ve had several phones fixed here. This place does what I wish everyone would. They look at my phone. Tell me what the repair will cost. Tell me when it will be done. Then they follow through and do it. Strange that I am impressed with that. If I’m not happy it’s not anyone’s fault but mine. Love this place.
Good was got my phone done in the time they said.
Took a while but they were awesome.
Great speedy service.
Just a great place. Always polite. Coffee is good. Good is good. Superbly polite people!
Professional and attentive....seemed knowledgeable and concerned. Good response time and even though they couod not access my data, they gave me an option for the next step and info how to contact a company to provide a possible solution.
Great customer service. Repaired my iPhone very quickly. Excellent service
He was able to help me with my laptop in a matter of minutes.
Bought 2 screens from this place, spend $320 and phone screen is cracked again. Does not have good quality screens. Would not recommend. Was told there was a year warranty on the second time but now they are saying that it does not apply. Should of just bought a new phone the first time.
Good service
Just went in to have my phone repaired- took less than 30 minutes! They were very kind and professional! 10/10
The guys who work here were really informative about my broken iPad screen. Most places I had taken our broken screens to were like, Thanks, itll be ready in a few days. But these guys took the time to explain the break, what it meant for the iPads future, and how to be careful about the screen from here on out. Plus, they worked really fast.
Great work - helped get my laptop back up and working again. Diligent on the call back and took me in right away. Will definitely use again.
Had camara lens cover replaced on Google Pixel 2 XL and they did a great job.
Thanks a lot for your help.
Friendly help with no nonsense service would definitely us them again next time my phone has screen problems
These guys were great! They took the time to really explain to me what was causing my iPads problem and how they were going to fix it. They are VERY reasonably priced as well. Will definitely go there again!
My daughter’s phone was destroyed. They were able to fix it in less than 1-1/2 hours. Cost was inline with competitors, and the staff was friendly.
Brought my iPhone 11 in without calling ahead, had my shattered screen replaced in an hour and it was around 200 dollars cheaper than what it would have been had I taken it into an Apple store
The gentleman greeted me when I walked in. He listened to the issue with my phone. He checked his inventory and quoted me a price to fix it. Within 5-10 minutes, my phone was fixed. He told me about the warranty and answered some other questions while he was fixing my phone. I am very happy with the service and price I received.
The team did a miracle on my phone. Definitely saved me big bucks for fair price. Thanks Dustin for the quick job, 40 minutes and it’s like I have a new phone. I will be recommending this place to everyone i see that has a cracked screen, or in my case, the spider-webbed screen.
The turnaround time on my cracked iPhone repair was quick and both gentlemen who helped me were very courteous.
Friendly and quick service!! Would recommend.
Have used for various computer and phone repairs and always completely satisfied. Rock solid service and fair pricing. Almost always gets the job done same day. My go-to electronics repair in LVN.
Amazingly fast. They were able to fix my smashed screen in around half an hour, probably even less. Everything was quick and easy at an understanding price. Phone is back to normal, and even with an included screen protector. Would highly recommend 👌🏼
AWWWWWEEEEESOME! I love my new screen. Yall are lifesavers! My phone now looks brand new! Very affordable and reasonable prices.
Great experience. These guys know their trade and are very professional.
Phone was unfixable....but they were super nice. Tried all they could think up to try. And didnt charge me anything for taking up their time. I would definitely use them again in the future if I have a need.
Didnt get work done, but they were honest with me and showed concern for me as a customer over profits.
John and MJ were SO helpful!!! They gave me the best tech support I have ever had. Kind, patient, and helped where those that were supposed to know could not or would not. Wow!!!
Honest, and professional.
Great service!!! Fast friendly and reasonable price!!! I will not be taking my phone any where else for repairs!
GREAT experience, had my phone diagnosed and repaired within an hour and all employees were pleasant!
I came in for an estimate quote to get my phone fixed and he was really fast and was very knowledgeable.
Very fast and the best customer experience I’ve ever had.
Dustin, at the Leavenworth location, was polite, friendly and had my phone fixed in no-time. I was worried Id be without it for at least the day. He fixed it while I waited. He also gave me some good advice. Thanks!
My first time visiting this store and Kel was the associate on duty. He has a friendly personality and phenomenal work ethic. He made sure everything was fixed to perfection and made the visit very professional and accommodating. Turned a bad day into a good day. 😊 phone looks great! 👍🏽
They are wonderful! They have fixed my iPhone 6 screen twice now... maybe I should take a hint to buy a case... but they have saved mine and my husbands life.. (his iPad too!) I HIGHLY recommend!
My cellphone battery swelled and separated the screen from the case, CPR fixed it and for a very reasonably price.
I had dropped my iPhone 6 in a bucket of water. I called and asked if the iGurus could help.Took the phone in at around 1130 and picked it up 1610 the same day. Price was very reasonable and service was quick and professional.I highly recommend them for small electronic repair.
Excellent service. And helpful staff at the Leavenworth South 4th Street location. Thanks for your assistance.
My iPad was fixed well and done even quicker than expected. No part of my experience was lacking. The gentleman I worked with, my apologies for not remembering his name, was attentive to my problem and explained the repair completely. Ive already referred friends.
This place is amazing and very helpful! They were willing to give me information that could save me money. I ended up going with them due to the customer service and professionalism.
Quick and easy.
IGurus is a fantastic store for repairs. they were really polite and informative when it comes to their business and any questions or concerns me or any other customer may have. also very quick . i would definitely come back here for all my electronic repairs.
Very professional business, extremely friendly, quick service & they give a 5% military discount 😊
Great service, quick, and local. I love the fact that I didn’t have to go to Country Club Plaza to have an iPhone screen replaced. Thanks guys!
Good to work with. Explained the repair process to me well.
Great experience with this company! Received a tentative quote over the phone and was able to get my phone fixed same day at a reasonable price.
Went in thinking I had more than a common problem for an S8 that I have and they had it fixed in no time and provided quality service.
Ended up not using their service, but the employees were very helpful over the phone answered every question I had and were very friendly.
They never do return your call!!
So much more convenient than driving all the way into the city to go to an Apple Store, and better deals too! I went in to get my screen fixed and I was in and out in under 30 minutes! Great customer service, and location - definitely coming back!
I was very happy with the service at iGurus. People were very nice and extremely helpful. I dropped my iPhone 6 off to get the glass repaired and it was done in less than 30 minutes. I couldnt ask for more.
Will not be getting a phone screen replaced here again. My brother and I both got our screens fixed here and both of our home buttons are no longer sitting in our phone correctly. They both can spin all the way around and will stick out. I only give two starts because it was quick.
My iphone5 had broken screen, so I took it in to the iGurus to see what it would cost to fix. They were able to replace it in less than 30 minutes at a great price. They even put a screen protector on for me- great service!
I took my daughters Ipad mini in to get the screen replaced. I was glad that we had a local business that could provide excellent service without overpaying through apple. They replaced the screen and was able to get it back quickly without compromising quality. I would definitely return for more business!
I came in to get my husband repaired they were quick and very friendly customer service. I love going to places were the people are friendly and very helpful. Will remind the iGurus to everyone to get there phones repaired.
Had our MacBook repaired same day. Great service!
The staff is great! Natalie at the front desk was so friendly. I rely on my phone for work, so getting it back fast was really important. I recommend The iGuru!
Very speedy and efficient! So happy this business is in our community!
A few days ago, one of my daughters decided to hurl our remote at her sister. Instead of the desired impact, the remote unfortunately made a disastrous impact on the victim daughters iPhone. After choice words, many apologies and a trip with the perpetrator of this act to the bank to withdrawal her life savings, we took the phone to iGurus. I was impressed by how quickly and professionally the phone was repaired. They didnt even make any comments about the 1.4 million Pinterest photos which are stored on the phone. The perpetrator-daughter was grateful for your reasonable rates and for the level of care your bookkeeper, Natalie, took to make sure she was charged fairly. Keep up the good work!
The iGurus in Leavenworth are wonderful! The guy who helped me was quick to diagnosis my problem before I could even tell him what was wrong, and offer a solution. It took less than a week for him to order the part needed for my phone and fix it. I would absolutely recommend them to anyone who needs a phone fixed!