Hayden was extremely knowledgeable and kind. He taught us all of the differences between phones accurately so we could make the right choice for our purchase. I will recommend him to my friends and family. Hayden took his time and made me feel good about my visit and purchase. I will continue to be a customer with AT&T in Layton

Kimani,I put 1’s instead of 5’s on his evaluation.He deserved 5’s.It is my mistake.He had to have a conference with his boss.Please replace his 1’s with 5’s.I have talked with Michelle.Thanks, Steve love

I usually don’t leave reviews but I’m compelled to acknowledge that this is the very first time I visit a wireless store and can honestly say they took good care of me. The staff made sure they gave me what I needed and was out of there in less than one hour. I brought 4 lines from T-Mobile. Very happy with the service. Thank you Giselle….

I worked with Hayden and he was awesome. So patient with all of my questions. Was very educated and explained everything so well. He made the experience great! Never seemed annoyed and never rushed me! Thanks Hayden!

Best experience we’ve had at a phone store. Staff was professional, honest, and personable. We were especially impressed with salespersons Kamani and Levi. If you have a choice, I recommend you use this store.

Staff are nice and typically pretty attentive.I go in and come out with my request being fulfilled or my issue being resolved, overall would recommend.

The young lady who helped me (I believe her name was Kaiya) was absolutely amazing. She was able to understand how to accomplish the changes that I needed on the account and was able to answer a bunch of other questions I had. She was super patient with me and made sure I understood everything before I left. I’d definitely recommend her to anyone needing help with their plans and devices.

I was very impressed with this store Hayden was the associate that helped us and he was very good and helpful.

We love this store! Everyone is super helpful and patient. When you go in, ask for Hayden, he’s the best! He was super knowledgeable on everything and got us taken care of quickly. He’s personable and made the whole transition feel effortless. He helped us with everything from which phone to get all the way to which color to get. Tristan also helped us out- he’s an awesome manager who is fun to talk to and very helpful. He got our account squared away and even helped pick out phone cases. Michelle runs a great store with great staff!

The service I received today from the young African American working today was exemplary. He did everything I needed done quickly and courteously.

Kimani was very helpful and patient with trying to fix my phone issues. Great customer service today. I highly recommend this store.

Kimani was amazing at helping me with my phone insurance issues. Made a painful process really easy. Will make sure to send all my friends and family to him or his store next time they are in need of phone help.

I always go to this store. Everyone is so nice and polite. I love they are speedy and gets us in and out. Great store.

I had an appointment scheduled with them. I showed up 10 minutes before cus it usually takes them a few minutes. No one checked me in for 25 minutes and then told me I had to wait another 30 minutes before someone could help me. Humm… excuse me I had an appointment scheduled?not great at customer service.

John and Tristan were very helpful in setting us up with a new phone. They took the time to help us through the transfer from our old phone to the new phone. It’s so appreciated to have great service!!!

Hayden took good care of me. Last year he helped me get all set up and I returned to get more phones added and Hayden once again took care of us. Thanks!

Kaiya was the best. So informative and friendly. Best service ever!

Kaiya Hall was AWSOME with my wife and I. We came from another mobile company where we were very unhappy and she hooked us up with the best phones and data plan. She was friendly and informative. She answered all our questions, helped us retrieve forgotten pins and passwords. This gal really knows her stuff. If you are looking to get a new phone or phone plan go see Kaiya She will take great care of you.

I received excellent customer service from Andrew! I didnt have to wait or make an appointment. Andrew was able to answer all my questions, resolve my issue without making me jump through a bunch of hoops and inform me of other options and information about my account. As a new AT&T customer this was very reassuring as to why I changed internet providers. I will definitely be going back to this location specifically for any future purchases or changes to my account. Thanks so much Andrew!!! You totally made my day!

Hayden was a wonderful help! Super thorough and informed us if the accessory discount. Kudos!

Wife and I came into the store with a complicated billing issue and Triston helped explain what was going on. He escalated the issue to the right person and made us feel much better. So grateful for his kindness and for explaining what was going on in a way we could understand.

Briauna and here manager Michelle are an awesome tag team. Briauna, with the occasional assist from Michelle, stuck through hours of frustration to dig my friend and I out of a terrible situation we’d gotten ourselves into with other cell service providers. I personally can’t thank them enough.

Kaiya was the best!!! She helped me out with porting my line over and made it quick and easy. Highly recommend working with her 10/10.

Really great customer service (: everyone who helped us was super kind and got us taken care of really quick! definitely one of my favorite locations since they aren’t super busy often. it was the smoothest and easiest experience i’ve had at a phone store!!

Great customer service! They took care of me super quick and everything went smoothly. Definitely the best AT&T store I’ve been to, will come back in the future!!

Levi was great! Explained the features well cant wait to use the new phone and the 5G.

Lovely customer service everytime I visit either to pay my bill or have some easy technical issues. Always outstanding service, clean environment and always helpful. Would recommend this place if near by and have AT&T, if not then switch!

Kaiya at the Layton store was amazing! I got my new iPhone there… She went above and beyond!!😳❤️

Hayden was so helpful and kind. This was my best experience at AT&T and I have been a customer for years.

Hayden is professional, knowledgeable and friendly. He made the process smooth and quick Thanks Hayden!

Triston was extremely helpful and knowledgeable and went well above and beyond for us and we walked out with 2 brand new working phones, and it was well beyond when the store closed. Need help he is your man 👍

Braxton spent a lot of time patiently making sure I understood everything. I appreciated how he made sure that I received the best deal possible including the First Responder offer. Braxton also offered a sweet deal for an awesome Apple Watch. The manager was kind and made us feel comfortable.

I had a very pleasant experience at this location.The staff was extremely helpful and over all just plain awesome. Cameron got me all setup on a new device. Thankful to both guys for all the help today!

Hayden is fabulous; he got me all set up, he transferred everything over flawlessly and he stands by his work. He assured me that if there were any issues, i just needed to say the word and he would happily take care of it.

Gisselle was very helpful and I achieved to get what I needed accomplished in a timely manner.

Hayden was very helpful. He was extremely patient & very personable.

This store has great customer service and always puts there customers first when helping. They helped me find everything that I was looking for when it came to phones. I highly recommend going to these guys. They know what they are talking about and do their job excellently!

Levi is awsome. Very knowledgeable concerning his job

Triston and Tristan were exceptional. We have been ATT Customer for years and this location has ALWAYS done a great job taking care of all our needs. THANK YOU!

Last night I was helped by Levi, he was very kind and helpful and made getting a new phone setup a breeze. I had recently had my previous phone stolen and needed new one for work and just life in general. I am very happy with my new phone, that he suggested within my price range. He didnt try to pressure me into any extra blah blah blah. He was very helpful in finding exactly what I needed very quickly, I loved it! Thank you Levi!

Very nice very friendly easy to work with… Great customer service.

Michelle was amazing. She took her time with setting up new Samsung watches.

Went to buy a new iPhone 12 pro, but was unable to due to them not having any in stock. The person helping me was courteous and ordered the phone for me but we were going out of town and I wanted it for my vacation.So now it will ship to the store and sit until I get back, making me lose time on the return time if I need to...which is not my fault it is AT&Ts fault.

Dont know what the issue is everything I go into have a issue fixed or anything, they send me to another store Dont get it so frustrating!!!!!! They send me to another store to get up graded for 2 phones but cant because they showed 2 phones in stock now they only have 1!!!! Really ridiculous and sad that happens everytime, and have to travel an hour away to get what you want!!!!

ATT is the best. Brianna is awesome to work with in Layton.

Michelle, the agent and the manager were so helpful, they solved mistakes made by another store! Please extend them raises. So professional!

Briauna was very helpful and made the experience quick and easy. Thank you.

Would like to say this is the best AT&T store I have been to in my life. Tristan and Braxton saved me money on my family plan and helped me out with a mobile hot spot when I lost my internet at home. Class act individuals, hard to find customer service like this anywhere now a days. Thanks again Tristan and Braxton!Ken

Michelle with the Layton store was absolutely amazing! Very helpful, kind, and went above and beyond.

Super bad service. We came in and waited super long and no one helped us or even said hello.

I’ve been helped today by Michell the store manager she was great! It’s the second time I’ve been in in the last two days and both times I been treated fantastic! I will come back to this store if I need help again!

Andy is a customer representative at the Layton AT&t store. If you need help with anything phone related or otherwise, hes the best man for the job! Highly satisfied with my visit today.

I had the worst experience with AT&T phone center customer service for over a week. Simply trying to upgrade my iPhone and purchase a new one. My last option was to go into the Layton corporate store, to see if they could help me and save me as a loyal AT&T customer. I was pretty upset at the lack of professionalism from AT&T so to say the least when I arrived I was not happy. Triston Bitton approached me and was willing to listen professionally, validate my concerns and make me laugh. He was able to help me the best he could within his control. The most important thing to mention, he was upfront and honest. Unlike every other AT&T person I had encountered in the past week. He informed me how to take care of the things he wasn’t able to help me with so I wasn’t so upset. He offered me a buy 2 get 1 free on accessories, which saved me money, as I was needing a new charger, case, and screen saver. He even applied the new screen for me. I left in a much better mood, with a new activated phone and felt like he did an exceptional job providing me the customer service I so desperately needed. I wanted to give him a shout out and say thank you Triston!!

Bri was absolutely AMAZING!! Best customer service ever!!

Giselle and John were amazing and so helpful

Kaiya and her team stayed late to help me transfer my phone number from a business account to my personal account. They also helped us set up AT&T TV. It took three hours to get everything worked. Im so grateful to Kaiya and her team for all their help.

Brianna has been a great representative for AT&T. We had some issues purchasing and setting up two phones and she was great thank you for having a great rep to help us.

Made 3 appointments and I still had to call to get a line transferred. So disappointing as I love the APP but it would not connect to complete the transfer. The staff seems kind and knowledgeable but they struggled to communicate why I was able to do it over the phone at any time but at the store they can only do certain transactions during EST hours. So frustrating and its still not resolved. Usually I dont have an issue but this experience has me considering leaving a company Ive been loyal to for 20 years.

They were so friendly and so nice we had problems not their fault with what we were doing and they took care of it with willingness and smiles the two gentlemen that waited on us were really super super good recommend AT&T to anybody

I just needed to add a phone to my plan. As soon as I pulled up I was greeted, before I even turned my car off, he explained the curbside process I told him why we were there and he went in. Then another rep came out took all my info went back in set everything up and that was it. Quick and easy and didnt get out of my car. 😁 (She was a really cute pregnant lady. Sorry I forgot her name.)

This team is amazing! Extremely knowledgeable and very thorough when going into details about my account. Huge shout out to Michelle, Andy and Levi. Thanks for all your help!

The very best wireless service customer service experience I have had. I highly recommend this store!

I worked with Andrew, had a great experience. I knew what I wanted and he worked with me to make it happen. He even helped out on additional promotional items and made them work with my new plan. In the end he provided perfect customer service.

Shiloh(Sara`s) brother works there. He is a great family friend, great manager, great customer service and nice clean store.

Walker was our service person and he spent so much time helping us ! He answered all our questions and was very knowledgeable about our product! We switched from a Samsung to an I phone and it went very well! Thanks Walker!!

We sat down to do a line transfer Friday night at 6.... we thought administrators could handle it but we were wrong. We then sat there for 2 and a half hours. WAY TO LONG and we still did not get what we wanted done. The process is not steam lined and people are giving incorrect information all over the place. Then we came in on Saturday and told from people on Friday that it would be quick and easy. We get there on Saturday around 11 and did not leave until after 130pm. We were told that if the actual account holders were there it would be quick and easy. Well that was wrong to. 2 and a half hours is not quick nor is it easy. We are contemplating switching to another carrier. We do not like waisting hours of our time and the time from both account holders. Very frustrating.

The best interaction so far!!! Andrew was attentive and up front About all costs and charges, clearly explained my bill and what to expect. Helped set up and actually spent time going over new phone. manager Evan was also very helpful and easy to work with! thank you!!!

I went in for two things. First was billing issue that has been going on for awhile. I was done talking to an 800 number. And second was to add more lines to my plan. Triston was a big help, his customer service is right on point. I’ve been going to this store for years and have never had a problem with service. Thank you

Just wanted to say thank you so much for the staff there. Super kind and professional. Definitely would recommend this store to anyone that needs help with the phones or service. Thank you once again.Andrew Brisk

I forgot her name but the nice pregnant lady was awesome and if all of your branches were full of her clones, you’d be 5 stars everywhere.

Great staff, prompt resolution to issues.

My phone wasn’t charging even though I had purchased a new charger cord 2 weeks ago. Hayden went above and beyond to figure out what was wrong with my older iPhone. I am elderly and not very understanding of technology. After trying several solutions Hayden determined I needed a new cord. He was so good about explaining various aspects of the cell phone including how I could charge the phone in my car. Hayden also made sure I was on the best plan for my needs.

This store has a well deserved bad reputation. They will literally tell you that you can trade in phones from another carrier and then get you up to $750.00 per phone Visa so you can pay your previous cell phone provider off. DONT BELIEVE THEM. THE VISA NEVER COMES. There are many honest dealerships in Layton. This particular store should lose its AT&T dealership.

I went to this store to buy an iPhone 11 Pro. The store associate and I went through the motions. She pulled up my account, scanned my drivers license and checked inventory to see if they had the phone in stock. They did, however when I told her I wanted to pay for the phone outright, she said that because they were low on inventory that the only way I could get the phone was through an installment plan. I said that didn’t make sense to me because either way, paying outright or through installment, they would have one less phone. She tried to explain to me that since they were low on inventory that they wanted to make sure they had phones for customers that might have a trade in or otherwise qualify for some rebate. I said, so that customer is more important than me as a customer? She said no of course not. I heard her say the words but she definitely didn’t demonstrate that. I asked to speak to the manager. Again I got the same nonsensical explanation. I left the store with no phone in hand, feeling like a second rate customer and 30 minutes of wasted time.Clearly there is some sort of incentive with installment plans that is more important than providing good customer service and doing what I assumed they did, which is sell phones.

Ryan was AMAZING! He set up our 4 phones with patience....great customer service! First impression was the day before when we stopped in. He came out to help us and we came back the next day to meet with him!He was SO nice and friendly! I would recommend him and the service provided to us in store. The manager Evan also was of assistance and Ryan was great :)

The representative took me in and took care of my problem even though they were very busy and fixed the issue quickly. She didnt even make me feel bad for not having my phone charged and ready and helped get it charged so she could fix the problem. Top notch service!

The staff was AMAZING! 100% professional and very welcoming! Ryan made our new phone buying experience super pleasant! I would recommend to anyone to go there! 😊

Very pleased with the service. I am a big fan of great service and this store has never disappointed me in over four years I have been using it.

This is the best store ever! GREAT customer service. Very very knowledgeable and fantastic manager. I would drive a long distance, if I had to, to get to them. They are that good!!!!

Michelle was very attentive and fixed all three of my issues! Great customer service!

Kaiya was both very patient and amazing! 6 phones, 3 accounts, 4 hours. A-M-A-Z-I-N-G!

Knowledgeable self-staff very friendly good service

Hayden was so helpful and so patient!

Evan the manager there is the absolute best guy. He has always gone above and beyond to help me with any concerns that I have had with my devices or my service. Thanks for all the service.

We worked with Andy to switch over to Att. He was always attentive to questions and making sure that we had what we needed. After a horrible experience with our last provider, it was nice to have a rep that listened and actually followed through with what he said. Thanks!

I came in to AT&T frustrated and so much confused about my bill, and a little upset. How quickly I was calmed down by the professionalism of this lady and her staff. They have respect for their costumers and truly care about solving people’s problems. Communication is the greatest distance between two people. We came together and all my problems were fixed and a not so bright day had just shined a little brighter. Thank you AT&T!!!!!!

Got a IPhone 11 from this store. After only three months the touch screen stopped working. I took the phone back to the store and the kid working told me there is no warranty on phones once they leave the store. At first he told me I had to pay off the phone because I didn’t have insurance(which I knew I did). Once I called him out on his lie about me not having insurance, he magically found it in the system. He then tried to get me file a claim still saying that there is no warranty. I later found out he was lying and there is a warranty on the phone. These guys won’t help you. They will try and find any way to get money from you instead of helping.

Best experience!! Got a new Apple Watch!! Blake helped me along with Evan!! They were so informative and kind! Stayed a bit past their closing hours to help me get it all set up and connected to my phone! By far my favorite store!! ❤️❤️❤️ Above and beyond service!

I had a really rough time resolving my issues with my billing after months and hours on the phone with customer service it too one quick stop to the store to meet Brianna she Listen to what was going on and then she promised me she would resolve the issues and she got with Evan her store manager and they were able to take care of everything and make the situation right. They really went out of there way. Thank you guys for everything you did for me. That was excellent customer service

The employees at the Layton AT&T store are professional and welcoming. They have COVID-19 precautionary measures in place in the store which I appreciated.

Worst customer service ever. For a tech company they have terrible processes and the used car sales people they employ obviously can’t get a job anywhere else. Just went to drop off a trade in, totally mismanaged, wanted me to wait to drop of a phone they couldn’t figure out how to erase a few days before... while I waited hours, new management needed pronto.

Yes good! Ryan was super pleasant and helpful. Knew everything and answered all our questions. Definitely would highly suggest you have him help you if you need a new phone or service here at ATT

I spent almost 3 hours on the phone with AT&T Tech Support this afternoon after my iPhone suddenly experienced a NO SIM failure. After not being able to resolve the issue with two tech reps, I went into the Layton AT&T Store where Briauna provided a new SIM card, checked a few settings, and had my phone operating fully within 15 minutes! Thanks for the Save Briauna and you are a definite key asset for AT&T and customer satisfaction! Joe D

Representative was friendly, helpful and knowledgeable. I appreciated their attention to COVID precautions.

Andrew and Evan were a great help. Know their stuff. So happy with their kind service.

This has been the very best experience I have ever had my husband and I are very appreciative of the help we have had thank to Brianna and Evan

Ryan was very helpful and fun to work with. He walked us through our options which made for an easy transaction. We’re excited for our 4 new phones.

Ryan was awesome!!! He was able to save my digital life in an instant! He is very friendly and extremely helpful! I would recommend any of my friends and family see him for future phone help!!!

Tried to drop service in April and pay off phone. Kept getting bills, went to store again store manager Evan told us we never cancelled two other line. Did so in parking lot with him, he told us not to worry we would be charged because NO usage for several months on line not cancelled. Then go collection went back to store he couldnt help gave us collects # and loyalty #. Called both them not hep, LOYALTY???? 14 years average phone bill of $575 a month they WOULD help told us we had to go back to store> Even didnt have the backbone to talk to us again in person said he was busy. This whole process took us 3 months 6 trips and they would not write off $353 for a mistake that was theirs. WOW

Ryan made buying a new phone so much fun! Very professional, knowledgeable and funny. I would come to this store again just to work with Ryan.