Had them for over a decade . But since October have had nothing but problems. Theyve been out at least a dozen times and cant find the problem so they decide to blame the wiring in my house. Well I called an electrician out at a cost of 150$ who informed me that nothing is wrong with anything in my house except a switch which was not near modem. They have lied to me on 6 occasions where someone would call me . No phone calls to date. Got Hughes net and surprise I have internet that works just fine.So thanks for nothing. How about you hire more that 2 maintenance people for a town this size.

When the guy came to install my router he was very creepy. He asked if I was living alone and other personal questions I just don’t feel comfortable informing an older man about. He also was touching some of my stuff trying to put it together for me. I didn’t ask for help nor did I need it. He started talking politics and I told him I’m not interested in talking about that and I’d appreciate it if he would just install it. He got REALLY mad and stormed out. The service is also terrible. My devices would be connected to the wifi but nothing would load half the time.

Very accommodating to our requested date of service hook-up. The guy who came to install everything was professional and was finished with set-up quickly. He explained things before he left and so far, so good with the actual service.

I was given a CSR - Dawn Mitchell, to manage my order directly. She was very professional, friendly and extremely helpful. She went over my options and answered ALL my questions. She updated me on my order status as needed. All around great experience. Highly recommend. Thanks much.

Theres been constant maintenance outages. Which is extremely frustrating for those who have to work from home and need internet. Eventually this is going to cause ppl to loose there jobs. Definitely looking at switching to a new provider.

I moved into an apartment in OK after moving from SC, and had to get these guys.Theyve had to send multiple technicians to my home, put my router on a watch list for drops, change my servers that my internet was based on and I still cant get stable, good internet connection.I work from home, and since I do so, I got their highest package. That is nearly 100 dollars a month for my internet to work sometimes. The customer service is probably to worst Ive ever experienced, and thats saying something, since Total Wireless exists.Theyve come into my house, worked around wires outside of the apartment, but, I still barely get anything to work while trying to do basic things on my computer.Even if the service was good, I would not recommend something as trash as this.If you can, AVOID this provider. As soon as we move out of this apartment, Im going to make sure I get as far away from this company as physically possible.

Since is the only internet provider we dont have a choice but to hope,even the customer support person that i called to complain was having issues with her internet, everything was fine until i missed a late payment then problems started with really bad pocket loss and ping now i cant even do anything for more than 10 minutes without getting disconnected. they do answer the phone and send technicians to your house so thats a plus.

Garbage services...the only reason I still deal the company is because their the only internet company in lawton...trash company, trash service.

The absolute worst internet Ive ever had. We have the highest offered thats not the business one and we cant even watch Netflix or hulu without constant loading screens. We have haf them come out and check and the tech said he fixed connections or changed something and then the issue just continues. I cant wait for a different option.

I’ve had their service for almost 2 years now. It’s almost never down, and when it does go down they notify you, and it’s back up within an hour. The staff is always courteous. They’re professionals! And every time you have an issue and call them, their friendly, they teach you, they fix the problem! 10/10 would recommend!

Zero leniency on restoration or payment arrangements for any reason. For a service that has constant outages and equipment failures, they expect 100% while delivering less than 70%. I’m switching the moment I possibly can.

I have NEVER been late on a payment. Today, we woke tø find our internet was not working. Im used to this, usually theyre doing maintenance or some nimrod hit a transformer and ruins it for everyone. But its been 6 hours, so we finally call in. We were told that we were disconnected for non payment. My husband told them we just paid our bill 2 weeks ago & the next isnt due till the 28th. We were informed that SOMEHOW a mysterious ADDITIONAL $51 was added onto our LAST MONTHs bill. We decide to go ahead, & keep records & just pay the money & dispute later. She then informs us, this company has stopped taking payments except on certain days - so, even if we pay the $51 balance TODAY in cash cause last I checked it was still accepted in America & I thought they got paid to work the whole week (today is a Monday & its 2 p.m.), she says the earliest we can get it turned back on is WEDNESDAY. & No, we will also not be given any type of compensation for the inconvenience either. This is ridiculous. Sorry, but were going somewhere else 🙄

The absolute worst customer service I’ve ever had to deal with. Had me on hold for over an hour and a half and still couldn’t get ahold of anyone. If you have other options stay away from fidelity communications!

Just called today to pay my bill (11/30/2020) and it turns out my two year promotion is up and my bill went up 10 bucks because of that, so now I’m paying $79.99 instead of $69.99 like I was paying....! you would think places like this would maybe give a little bit of a discount for being a good/loyal customer or at the very least keep the customer at that same dollar amount. That just doesn’t sit right with me!!! So now I’m thinking next month, I’ll look into something else...!!!

Raised their rates in both March AND April and the quality of the service has gone straight down the tubes . NON connecting channels for HOURS . NO legitimate way to contact them without getting the run around AND stall tactics . Like the THOUSANDS of ex-customers I TOO AM looking for a BETTER provider and WILL be making the switch .

Internet quality is poor. Frequent disconnects and is low speed. Called support and they said they did some testing on their side and it should be good but still have frequent disconnects and slow speeds.

I was not expecting much when I signed up but I have been very pleased. Customer service is first class and the internet speed is usually faster than advertised. Sometimes it gets slow but for the price i really dont care. Also the installer was friendly and did a good job. I dont know what people complain so much about. I am very satisfied.

I know multiple people that use this internet service and none have had any success. Connection constantly drops throughout the day. Sadly, only internet provider in our area. If you can utilize a different company - I highly recommend finding something better!

Had to do business with them on the phone. Pulled under a shade tree and got it done.

Fidelity has very friendly, knowledgeable employees (and they also can take a joke!), very personable.We appreciate the young man that came out in this heat and take the time to make sure everything worked flawlessly.We appreciated the other employees that assisted us in the process of connection, for their being able to handle talking to three out of four of our family at one time all of us telling some kind of joke! (Thank you for your tolerance!)We were even able to get setup way earlier than expected!I can honestly say (as I do with everything), my only complaint thus far, cost!Kudos to your employees FIDELITY!

Great prices and speed.I wish they served Duncan Ok since I am moving.

For the price I pay, I cant complain, but it can be better

Great internet for the area, especially for gaming and streaming services such as Netflix and Hulu. Great customer service and expedient maintenance/technician team.

We are having high internet issues. We are getting daily drops at our home and low upload and download speeds when we are paying top price for the internet. The picture below shows the internet uploads and the download. the internet is spiking a lot and sometimes drops

The internet is so spotty and inconsistent. Its very frustrating! I will be on my phone in front of the modem, and I will lose connection.

After having our wifi modem for about nearly a month, we had it randomly disconnect all of our devices and not accepting the correct password. However with calling support Angelo was beyond helpful, he quickly explained what the issue was and how to fix it, while doing so he managed to optimize all of our modem settings for us so the next time it would happen we could easily just unplug the modem and not have to call in. He also graciously explained how to reset our wifi password/ username on our own since our set up technician did not explain to us how, he explained that there was an app that has a bit of issues that they are remotely and actively attempting to fix. He did however explain two different ways to login and change our wifi name and password. He also went as far as to explain how to set my computer up to using our 5g network without having to constantly change it, he explained everything step by step and patiently waiting for me and my computer to catch up. He was beyond exceptional and amazingly helpful. I truly hope that all associates can only act and treat customers new and active as well as he did. Again thank you so much Mr. Angelo for all of your help during this Horrendous pandemic.

Good provider in the Lawton area. Hardly any downtime. I have had for 4yrs now, and I couldnt complain about a thing.

Called to have service transferred, I was told that due to COVID no techs were allowed to come out to the house to install what was needed in order for me to transfer my service, I called another provider who didnt do our area to ask them the same and they said they went out to help a FIDELITY TECH INSTALL SERVICE THE SAME NIGHT I CALLED! So why was I told i wouldnt be able to get service until after COVID was done with? Luckily another provider told me to call back, and luckily the next consultant said that it wouldnt be an issue to have it installed and to have a tech come out. What in the world Fidelity, I almost changed service because of that, thank you lady who knew what she was talking about.

My 5G went out recently and they have yet to return my emails requesting guidance. I also can never get any one to pick up the phone - it just rings and rings

My internet was really fast in the first two months but then it got so bad that I would rather use my mobile hotspot

DO NOT get them for your internet if you dont have to. They have garbage internet services that they over charge you for. Youre lucky to go a long time without their internet being super slow or going out completely.

Constant service drops and the internet running between 0.5 to 10 mbps download and upload being below .07. They’ll say just reset the router but in the end this is the only service. If any other high speed provider was available I’d suggest using them.

We pay 75 dollars a month for internet and it only works part of the time and everytime I call it takes 30 minutes for them to answer and tell me everything is working on there end it must be my fault. Then after 3 or 4 calls they send someone over find an issue and try to apologise like they didnt just blame me for there issues. If there was any other options in my area I would switch in a heart beat.

This is the only cable company in town and they know it so Ive had trouble with my internet. Their staff is friendly but they should know my name because I have to call about my internet all the time. One representative tried to blame my TV. Get out of here.

The staff was nice and friendly.I went to upgrade my internet and they were very knowledgeable about what I wanted. It was a pleasant transaction. Thank you. I recommend any customer have any questions about upgrade go to them but call first they may want you to bring your old box in first.

Never had an issue with them. Customer service was extremely helpful when it was time to move out of the apartment and super fast when it came to installing their service.

Nice cable guys

I HATTTEEEE THIS COMPANY THE INTERNET IS ALWAYS DOWN AS SOON AS SOMEONE ELSE OFFERS HIGH SPEED INTERNET I AM SWITCHING AND THEY ARE WAY OVERPRICED

Its aweful- its still the best choice, but dont get excited for anything. They have little to no competition and use that to save money on company level at the cost of the customer experience.

I paid them bill still they block my account I never had a issue for payment I always pay them on the time and so horrible the customer service guy he is so rude and he said I have to wait till next day morning to they can help me never recommended to anyone.

I hate this stupid company. I cant wait for someone else to offer high speed Internet

Review for internet service only.Used to have problems for YEARS with unexpected dropouts and disconnects, but since they actually fixed the problem in late 2018 with the main line(s) in my neighborhood I havent experienced any dropouts (except during long duration power outages, but that is expected). One of their techs in their N.O.C. was able to determine the problem and has been smooth since. Now I dont look like a complete amateur when Twitch streaming or just gaming in general. Still would love a faster upload though. 😀Pros:- NO DATA CAPS! 👍 😁 unlike some phone company that uses DSL- Fast speeds- Good quality of service - great for gaming or live streaming- Speeds received are usually fast, 70%+ of rated tier most any time, I usually get avg 840/16Mbps down/up- Increases speeds regularly (and they did in March 2017 (50 to 125 Mb), February 2018 (125 to 250Mb) and May 2019 (250 to 1Gbit))- Customer service and service calls are mostly good- Can get decent deals even if they are only short term- Lowered prices TWICE, but had to call to get new priceCons:- Feels a bit expensive- Slow upload speed in relation to rated download speed- Only true broadband provider in LawtonMerger with CableOne pending.#RejectCableOne #SayNoToCableOne #NoTelecomMergers

Great service and great repair people

Aaron, the installer, went above and beyond installing the router in the cabinet above the fridge. Professional installation and service.

Selecting One star because a Zero star rating for Fidelity Communications isn’t an option. Poor Customer Service, frequent Internet and TV service outages, and slower Internet speeds than billed for the past 2 years. Fidelity offers 1Gig service in my area and I can’t get 50 Mbps.

Greg the field tech was really awesome. He was on time & helped me out through every step of the process. I would recommend fidelity to my friends & family.

When you call the local number, youre connected to a call center. The people at the call center are super nice and will help you with anything and they dont try to rush you. You can tell they care about their jobs and the customers. Its nice to also talk to a person that speaks english, too. Fidelity has good rates and you can choose any combination of packages you need for your home. They are also quick to get to you, when youre having issues.

I cant believe I dont have an option to get a cable box! Im forced to use a firestick, apple tv, or an android device! To make matters worse, these devices uses so much internet resources that it slows down the whole network! What can I do to get a cable box and use my internet resources differently. The gentleman I spoke to at Fidelity said We can get a cable box into your house Only to find out 2 weeks later (as Im waiting for a call from the local office) they do not provide such a product! I should not be forced to pay for these devices then have a lot of buffering while trying to watch Live TV. To enhance the pain, When I turn the TV on and select the Fidelity App. It is SLOWER than molasses in the winter and thats with 1 GIG speed!!!!! Oh and when I was informed of my appointment time, I had this great appointment window of 1-4 PM. I gave up half my workday to have trash delivered as a service. I bet if healthcare did the same then we would all have a great medical system. Imagine the doctor saying here is your appointment time its going to be 8-12 or 1-4.... But well call you when we are on the way I pay so much to have you these people make me use my money for their benefits!RANT COMPLETE

Cable prices keep going up....yet the programming stays the same....

Terrible internet! Speeds constantly going down, terrible customer service, expensive price, I am not paying for this internet any longer since all of this keeps happening. If you want suggestions, Avoid this option immediately and if you have any other options (I hope) get that one.

Paying for the highest speed internet, and having it drop daily for the last 2 weeks. Call support, and they say its on our end.... it is not. Will be canceling this week and going elsewhere.

Extremely rude customer service. internet is spotty. cutting channels and charging premium prices. As a whole i would really like to send a big f you to this company. oh yea almost forgot they charged $450 for me to cut off the cable. i do not recommend this company to anyone and have to actually warn everyone to not go through this company.

Connection is extremely unreliable, always dropping out. Fidelity used to send a technician to fix the damaged lines causing this issue. But now they refuse to even send any support out to investigate the issue and instead say it is a fault on your end.

Expensive and useless

You only have this provider that suppose to give u decent service yet its always out. And no bill credits issue

These guys really impress me!They can bring speeds around very quick!And by that I mean it impresses me how inconsistent speeds are and how I can be at 100 mbps of download and drop down to less than 1. Its like being OJ Simpsons wife but you cant leave him because he provides you with things you need and you cant go without them, especially during a global pandemic. Its like being force fed horse manure until you vomit, its absolutely vile and revolting but hey, we all need to eat, right?Getting this provider is like a game of Russian roulette, but theres 5 bullets instead of one inside the revolver, and if the gun jams the bullet goes of 2 seconds after.Yeah I probably wouldnt recommend it, but atleast I can call from the providers to get told its on my end, right?Right?

What can say about the professionalism of Fidelity technicians, helpdesk, and staff. Great job and thank you.

I like nothing about it we had some men from the company work on the cable on the house and we still cant stream a movie let alone small videos I had to get unlimited internet on my phone in order to get some kind of decent service

Bad service but it’s the best and pretty much only internet provider in the area

Called for service help, my upstairs TV decided to quit working the other day, so I switched out other cable boxes from the other upstairs bedrooms to quickly fix the problem. When this didnt work I called for help and Julie walked me through the steps over the phone to fix my problem. Bless you 😇🙏 Julie and keep up the good work.

Great internet and cable prices. The people in the call center are very nice, but I cant say much for some those that work in the local office. Some are very rude and try to hurry you off of the phone. I guess everyone has a bad day, once in a while. Overall, this is a great company, in my opinion.

THE SERVICE IS FINE. JUST WISH THERE WAS A FASTER WAY TO PAY THE BILL.

Came in because I was needing to switch internet providers because I guess AT&T only offers 768kb/s at my current location. Fidelity was able to get me 50Mb/s and have installation the next day with no issues. Beyond pleased with the customer service i received and how prompt they were initiated service even with me being frustrated with AT&Ts service! Thank you.

Small Local Company feel at the office and on the phone. I remember when these were the rule but unfortunately they are the exception in todays marketplace, even more-so in cable and internet providers. Highly recommend Fidelity across the board. Service, Customer care, Prices, Choice and Value.

They do as well as they can

Internet speeds are like dial-up. Constantly dropping. They replaced equipment and still drops. Its like every 3-4 minutes for hours. I shut down and reboot everything. Doesnt help. Called on a Wednesday and they couldnt get any one out until a Saturday. I swear the tech just hung the card on the door and left. I was home ALL day. Said 11:45 -my parents were even here. ( they scheduled us 1-5) No one rang the doorbell, & if they knocked it wasnt like any normal human being because we never heard anyone. Note on card said theyd return. Never did. We had door wide open. They had the nerve to document they came back at 3. Bull!! One of their techs even wanted to try to charge us $80 in the past -when its their service thats crappy! Update. They dont even deserve 1 star. I called today. Customer service said theyd check into it & call me back. She never did!! Hour & 20 min later I had to call. They cant even get anyone out again until tomorrow. I think we just need to cancel & quit wasting money on their service.

Fed my dogs zip ties, tresspass, race on my yard and cause property damage they NEVER REPAIR!

They are very nice ladies that help you understand and take great care of you. Im a happy camper.

They removed channels that I watch all the time and replaced with trash channels, church channels and sports channels and kids TV. NOT WORTH Cost! And your response does not change the fact that this company is way overpriced on their cable service! And I urge anyone if they have other options DO NOT Use their cable!

My dogs chewed up my coax cord over the four day weekend, and I didnt have internet. Today, first work day back, they got someone to my house same day to fix it, in less than an hour! Thank you to Demetri and the Fidelity Team for looking out for its customers!

Always going off n on

Literally the WORST internet service Ive ever encountered. No solid connection, it drops every 5 minutes. Use ANYONE other than this trash.

Weve had this service for 5 years because when we moved to the area we were told there was no other service for internet in the area. It has been nothing but trouble. Service drops frequently. The last time I called for service, the man insisted it was something we were doing rather than trying to schedule a support tech to come out. The poor service is not always the case, but I definitely was not satisfied with the response I received from my last call.Ill be looking for other service providers in the area since I recently found out that AT&T provodes service to this area as well.

Prices are way too high.

Cool ladies working here! From sales to service to the cashier everything was seamless and too easy...thanks!

I have been VERY impressed with this service! The technicians are knowledgeable, friendly and professional. We had a few outages, but 99% of service was uninterrupted and we have a Roku TV and stream everything. I HIGHLY recommend this service and company to anyone who is lucky enough to have Fidelity in their area!!!!

Have been with Fidelity for YEARS never miss a payment. I call to ask to move my wireless modem to my living room $80!!! Are u kidding me there is an office here in town 80 dollers to bring your ladder, tacs, and truck. I deal with the off and on choppy service and dont really complain, love the customer satisfaction.

Ive had a wonderful experience with Fidelity. It wasnt my first choice in network provider, but I got a great deal on my internet, and its been very trusty service. Customer service is always very speedy with assisting me. Would recommend to everyone.

I have been getting Internet access from them for almost 8 years now. While I dont really appreciate the additional fees, I have only had an outage 3 maybe 4 times. Every time it happened I was given polite and helpful service. I run several computers and even some servers so I use quite a bit of bandwidth and rarely have issues. Looking forward to testing out their fiber connections!

The representative I spoke to was extremely helpful and very knowledgeable. She provided information which was very helpful.

Do not, I repeat, DO NOT, use these services in any way shape or fashion! First I can never get a continuous signal on my cable. Perfect example, I’m watching the bedlam game right now. It’s gone in and out at least 20 times! Ridiculous! Secondly, I’ve never, not once, got the internet speed I’m paying for. The most I’ve ever got is half of the 75 mbs that I’m paying for. These services cost me $200 per month. That’s $2400 a year! Do yourself a favor and get a different internet service and get yourself a fire stick. The service is trash and the support is trash!

The internet, when it is available is fast. However, it goes out daily. Customer service is willing to send people to the area to fix it but the fixes do no last. My log shows 35 outages in the last 17 days; some lasting more than a few hours. This is just a small but normal example. I would be more than happy to switch providers and pay more if there were other options available.

Worst customer service ever. They love to shut the internet off right when they close so you cant get ahold of anyone. Then you call the 800 number and they just leave you on hold forever instead of saying they are closed. I would suggest that anyone in town go with att or anyone else. Atleast the people you talk to arent rude

The people were helpful & I didnt have to wait around like some places you go to

I went in to talk to fedelity about my moms account at this hard time in my life they was very understanding and compassionate .was truly a pleasure and blessing that day thank you so much fidelity.

Edit from a previous review. Still stand by my previous review, I wish I could rate y’all lower. Up the prices and it’s the worse it’s ever been. I guess it’s what you get for being the only provider. Instead of horrible service try giving better connection and services.If I could give no stars I would. Garbage connection that drops all the time.

Same with the outages. Called three different times to figure out why my router does not stay online. Nobody has a real answer. $70 for 30 MB that doesnt really exist if the router cant stay connected. Upload speeds go to almost nothing, its kind of ridiculous.

Love the internet service Ive been receiving. VERY rarely does the internet slow down or even shut off (maybe only twice for 5 minutes in the past several months). Highly recommended.

You know, it helps if you hire competent workers who actually know what they are doing. The guy who just installed my cable had no idea how to set it up correctly. No wonder it wasnt working.... Yes, I fixed it MYSELF, because unlike the technician, I have knowledge in how a modem and router setup are put together. No need to send out a technician, you stupid company. Maybe you should pay me!

HATE the cable! The cable is always going down it seems. I dont think we have had a single day since we switched to Fidelity TV that we have had a day that hasnt been interrupted. Probably going to switch back to a different TV provider and drop Fidelity.

Price GOUGING! After 2 years of paying bills on time and dealing with their CRAPPY internet....the bill goes UP to $74.99 plus all the taxes. This is how they treat loyal customers!

I had only internet service because it was all I needed. My service was never out, very fast, and very reliable. The technicians and office staff were always very polite and good spirited people.

Service is the worst. I recently paid my bill which is suppose to be 78 and it was 98. I looked up my bill 2 and a half weeks later and it shows I owe over 200 due to not paying my last bill. I reset my modem at least 3 times a day and they say they will give us a discount on our bill and never do. Just as they say they will check out the problem and get back with me but never do. 8 months later still have the same old problems. I pay for 75 and only get 58 on a good day. I have searched reviews for all service providers in Lawton and not one provides good service. If you go into the office and be nice you may be able to get more done than by calling. That is my best advice on a horrible situation.

Had to change bundles to save some money, called and explained this to the customer service lady. She talked me into a lower cost package but told me that since I had just paid my bill, the pro rated amount wont reflect until Januarys bill. I just got Januarys bill and it is more than it should be by $50. I called customer service and they said that it was because I broke the bundle package before it was up and I still had to pay for the balance of that package . What the hell? Of course, there isnt a supervisor to speak with.

Fidelity is only receiving 2 stars because their customer service has always been friendly. Ive had them for roughly 8 months and for the last 1-2 months Ive had to call at least once a week for an area outage, sometimes up to 6 times in a week. If I had another option for internet, I would have already switched.. aside from that the speeds are good when the service is working.

Paid for 100 Mb service, only received ~35 Mb, called to troubleshoot, they acknowledged issue with my router. We scheduled an appointment, they did not show, instead they randomly showed up three weeks later to try and fix. Then they called knowing there is an issue, and offered 250 Mb speeds. I do not trust this company to offer what they say. I tried to use DOCSIS 3.0 modem instead of their hardware and they would not hook up. Frequent outages within my area for the past 2 years that I have had to use this company. I do not recommend this company.

We mailed the check 31 January 2019. Fidelity Communicstion disconnected my internet service till 8 January 2020. Fidelity is not caring client. What a Happy New Year!

Company is growing too fast and this is evident in how unorganized they are and uneducated their technicians are. They have very poor customer service and don’t have the recourses to keep customers happy. I have been a customer since this was cablevision and it is obvious they are only focused on expanding not getting what they already have right.

I get different prices from different customer service employees and unless I have voice recorded proof, yes, its legal and I recommend it, they rarely own up to promises of previous deals, and may raise the price after one month of committing to a plan of a year. I wish there were more competition in our area. Must view, 13 channels, cable and 50 mg, lowest speed, internet should not cost the same as an electric bill. But the alternative is satellite and getting locked into man ever increasing cost for the same package, is equal to, or more than an electric bill.

Two stars because it is slightly better than satellite in bad weather. Like most companies they lure you in with a deal, problem is they dont care about their existing customers. They have no retention incentives to keep the customer base they have. The only incentive is that living in a rural area it is the only cable available. We have had them for almost 6 years and are about to cut ties. Prices are ridiculous, their packages are not enticing. I am waiting on a call back now. Last time it took three days. I know I was told one thing and now am getting the run around. they are saying the recorded call did not indicate the pricing they gave me. I know there was a call after that. It has been such a ordeal I am beyond frustrated. I have had cable from the East coast to the West and never have I been this frustrated with a company.