Charles was timely, informative and professional. He assessed the situation, provided routine maintenance advice and then identified and rectified the problem. He was respectful of my home, despite it pouring down rain outside…I never saw a single drop of water on my hardwood flooring. Very pleased.

I called AR Sims heating and they were very professional. I explained my situation and they arrived on time and provided me with an excellent diagnose of the problem. After the service call I was provided a detailed description of the pronlem which I will provide the home warranty company. I highly recommend A.R. Sims for your heating and AC services.

The HVAC tech did a great job, was very professional and customer-oriented; however, it appears our system may just be too old :(

AR Sims Heating provided prompt and professional service for the repair of my heating system. Within one hour of calling for first time service, a professional technician arrived at home. Knowledgeable, professional, trustworthy service is a must for me, and they met the mark on all accords.

The technician was so professional and nice! Showed up with a mask!! He put on booties!! So respectful! Did a great job and super fast. The company was very responsive and quick to call back when scheduling. Was able to fix system same day!

Very clear communication and professional. Respectful of my home. Helped me work with my Home Warranty company.

They fixed a problem four other HVAC companies couldn’t fix! Good service.

My home warranty set me up with this company. They called me and asked if I was available the next morning at 8am. I said yes. Woke up at 7:30 and waited. Called them at 8:30 they tell me that the driver is running a bit behind but will be here at 9. 9:30 gets here I call and explain I have things to do, they tell me go ahead and do what I need to do as “it’s going to be a while” the technician ended up getting here at almost 1pm! He gets here and was very nice. Comes in and doesn’t even attempt to turn my heat on, before asking for my credit card information. I explain what the issue is and he tells me he needs to rewire my thermostat but needs to call the Home warranty to make sure that they will pay what he’s charging. I follow him to his truck and he gets the wiring and then comes back upstairs. And then ask him if he wants to hear what the heater is doing before he decides what is wrong with my system and he is shocked and says yes let’s hear what it’s doing. He then tells me that he needs to do a re-wire and that my capacitor needs to be replaced but he would call the warranty company to make sure they covered it. I get a call from my home warranty company telling me that he told them that I needed my thermostat fixed. Which is not what I needed nor what he told me I needed. This is when things started getting sketchy. He comes back inside of my unit and tells me that the home warranty will not cover it and that it’s going to cost me $390. I explained that the whole reason for me to have the warranty was so that I wouldn’t have to pay all of this money and then I couldn’t afford it. Then after a few moments of literally scratching his head and his chin he turns to me and says well if you have $100 I can do it for you. I was very sketched out and I thought this was so unprofessional. I asked him to leave. I had another company come out today. They literally told me all I needed was a little bit of Freon in my system. They added the Freon in my heater begin to work immediately. I am so glad that I trusted my God and ask the gentleman to leave my house before he replaced unnecessary items costing me an arm and a leg. Do not trust these guys to fix your systems. I will say the receptionist were very professional and polite and I did call to tell them what their tech did.

Very professional job well done, replaced my A/C compressor, unit running great now, Aubrey very good tech

I was very pleased with this company. Extremely professional and efficient. I am about not wasting time and getting it done effectively. They showed up ready and prepared. Problem solved

Super professional, polite, and prompt. Had no issues communication issues and they were great with informing me on everything that needed to be done.

Very professional, answered our many questions and explained the issues thoroughly.

Ive had them out to my house on several occasions. Each time Ive had a tech by the name of Arbery (I believe thats how its spelled) come out to do repairs. Really friendly guy, great service, knowledgeable, and has done good work every time hes been here.

I thought the tech was real nice, very personable, and professional. He did a great job! And I have working a/c now, so thanks!

AR Sims reallly did an amazing job at our property. We are sooo appreciative! They came here, got the job done, in and out. They were very professional. I would definitely recommend them. We intend to call for a services check up.

Very courteous and professional. Kept me in the loop every step of the way.

Aubrey was a very personable and efficient young man.