Its was easy. I loved it. My van for so clean. I highly recommend
No complaints here!!Costs are appropriate.Appreciate the access to vaccums.
I don’t usually do reviews, but these guys are super cool. Great personalities, cool people…We had a broken side view mirror and the mirror came off in the car wash.Not only did he go find and give us our mirror back- he let us go through one more time.Also to mention- we got the most expensive wash… so yeah… we did that twice 🤣
We have a monthly membership and it is so worth it! I dont have to worry about wasting a wash if its going to rain and it is easy to just pull up to the gate and drive through! Free vacuums are so much better (stronger + faster) than the hand vac at home!
The vacuums here work much better than ones I’ve used at other Tommy’s locations!
Nice place to wash your car. Fast and friendly service.Still need to improve underneath and below the doors(the rocker panels) washing.
My trans friend came here today to get a car wash, and instead she was laughed out of your establishment by the cashier because. She was humiliated, and I don’t see how an “accepting” town like LFK can still have room for this kind of bigotry.
Tires and back of my car was filthy after I went through. Pretty sure I didnt even get the wash I paid for.
Great car wash if you like your car dirty.
Love going there cause when Im done going through the wash car looks great but for some reason twice now the underneath didnt get washed,even though I got the works
This place is a waste of money. Left scratch marks and when I brought it to their attention, they said I should’ve gotten a higher costing treatment. Don’t waste your time.
Great car wash! The only thing is that my tires didnt get as clean as I wanted. But the free vacuums made up for it!
Horrible Customer service! Went thru the wash and the dryers blew my tailgate of the hinges. Caused severe damage to my tailgate. The GM refused any responsibility for the damaged that happened inside his car wash. The employee that witness the incident omitted to the dryers doing crazy things to vehicles. The GM refused to send the video from the cameras only pictures he picked out and zoomed in out to fit his story. Do not use this car was if you like your vehicle. Hope the owner enjoys the law suit coming cause I’m not letting this go!
From the moment I drive up I was impressed. It looked clean and neat. The cashier was so super friendly. That is much appreciated these days! She walked along side my vehicle which was super dirty as it was going through the wash and when it was finished, she told me they were sending me through again because my wheels were still dirty. I’ve never had a car wash pay attention like that. I highly recommend Tommy’s and I’ll be returning!
Awesome plus I got 39 days if free washes!😮
They give really nice car washes. Car was dirty and they washed it real well 👍
Small hiccup going through using the app the first time. Pulled up my info but not my subscription, which I had set up before leaving for the wash. No big deal as they figured it out pretty quick. I got the works. That line doesnt stop moving! Pretty impressed with the cleanliness it gave my car. Two things to consider with an suv...backend still has dirt suds and maybe wipe back wiper bracket before bagging it as its still dirty. I still give it 5 stars because it was 40 degrees, sunny but with snow still on the ground.
Staff is not very helpful, management is rude and inattentive. (Jamel is kind, helpful, and chooses to wear a face mask.) They about hit me with the lift gate when I went through the wash one day. Poor value, most team members never wear masks. Go to club car wash instead.
Went through and paid for the works and in the process one of my side mirrors fell off (had previously been damaged) went back to tell the employees and they sent us through again from our inconvenience
Works well, but blow-dry doesnt get back of car and the water spots, so I have to manually dry that part.
Great service, and great wash! 😀
Horrible Customer service! Went thru the wash and the dryers blew my tailgate of the hinges. Caused severe damage to my tailgate. The GM refused any responsibility for the damaged that happened inside his car wash. The employee that witness the incident omitted to the dryers doing crazy things to vehicles. The GM refused to send the video from the cameras only pictures he picked out and zoomed in out to fit his story. Do not use this car was if you like your vehicle.
Been very happy with my monthly membership. Miss the floor mat washers though (seasonal)
My experience at the Car Wash was splendid. Kelsey was super kind and helpful. I love bridges and I loved how my car sparked in the crisp Kansas sunshine.
Not the best auto car wash. Prefer club
Staff is very friendly. Quick and easy. I love that I can wash my car 7 days a week if I want.
I like how it is an easy to wash your car by using their app. it is very simple application. The price is good because you can choose what you need. It is the best car wash in town!
Always awesome, saves me alot of time, effort and money. Thanks
I have dealt with Austin and Tyler since Tommys opened here in Lawrence. Both very professional and dedicated to what they do. Love the car wash, highly recommend!
Tommys is an excellent place to have your car washed. You can get various monthly subscription packages or pay as you go. There is even a subscription pay as you go so you can drive in as needed without needing cash or interaction -- quite nice in this pandemic.
After going through once my tires were still dirty looking. They let me go through again and they were just slightly better. Im paying for the top package and feel that is unacceptable. Hopefully it will get better or I will switch to the club car wash!
And their free vacuums work like my shop vac. So many times free vacuums are just awful. There place is clean and does a wonderful job even on bug spots.
Best car wash in lawrence
This is my go to car was in Lawrence because it is big enough to fit my full size truck without shutting my mirrors. I also think the lower end washes do a better job than other places. The employees seem to be friendly and helpful. Finally, Tommys offer free vacuums.
Love this place! Really love having unlimited car washes since Im traveling on gravel roads all the time. Employees are amazing. They have even told me to run my car through again just because my wheel wells still had a bit of dirt. My rear wiper arm got damaged going through once and they were willing to pay for it which is rare for car wash companies. Now they always put a plastic cover over my wiper and no issues since.
This wash does an excellent job. They accept dually pickups as well.
Totally cleaned my car which is a first for an auto car wash
The outside of the car looks great. The vacuums worked great but the highlight if my visit to Tommys was the automatic floor mat cleaners.
Excellent place to get your car washed.
Tommy’s is the best car wash in Lawrence hands down. Car came out of the wash looking better than when I bought it from the dealership. The staff are very helpful/friendly. The vacuums and mat washers are second to none as well!
Love love love this place
Loved it.
Have been a member of their monthly subscription service since they moved into Lawrence. Very happy with these people and the service they provide.
After snow days, my vehicle needed badly a good car wash. Tommy left it duper clean.
Tyler and Austin and the other employees are very awesome and friendly and nice!!! I am blessed to have such nice pals!! I have been here with Dad and Grandpa... Grandpa loves the vacuums!! I asked one of the Lawrence Tommys Express guys this morning if they would all be willing to do a group photo for me and send it to me on my Messenger because Mom and Dad and I are going on a short vacation next month, and it makes me sad to leave Lawrence, do I want a piece of Lawrence to take with me!!! I would love it if they do this for me!! I ❤️❤️ Lawrence Tommys Express...my favorite people!!🙂🙂🙂🚗🚗🚗💦💦❤️❤️
I have had wonderful experiences at Lawrence Tommys Express with my Dad and Grandpa...love going with Grandpa!!! Would love to have a lovely team photo and possibly see a photo if anyone can get one of the wash tunnel lit up at night!!! I like ALL the awesome employees, though I dont know everyones names!! I know Tyler and Austin and Zach!! I met Zach when Grandpa and I went for a wash one Saturday!! Anyway, would love a nice team photo if my favorite Lawrence Tommys Express friends!!! They get a five star review from me!!!❤️❤️❤️❤️❤️
Didn’t really care for the car wash. Left dirt on my car and the vacuums seemed to barely work. Plus it was cold outside and windy and one of the staff members was using a power washer a couple stalls over. The spray was getting all over me and my freshly washed car. He could have waited until we left so that it didn’t get all over our car and me.
Started to notice scratches on my hood. So before I went the next time I took pictures of my hood. Sure enough a new scratch. Canceled my subscription instantly.
Great service, I received the cheapest wash & was very impressed with how shiny my car was! Also loved the $5 kit that you can get by the vacuums. Caden was so kind to take my trash for me while he was emptying out the others. Overall very happy!
Awesome place I love how they make my car look
BEST car wash in town. Convenient, clean, monthly option, friendly staff. It’s nice to have an alternative in this side of town. Hurricane isn’t even in the same league as Tommy’s Express. I sound like I work here but I don’t. I just love a clean car and this place delivers.
These guys always take good care of my car! I appreciate their level of detail; no pun intended. The staff and quality of work they provide is excellent.
Really enjoy getting a car wash here. It starts with the friendly greeting. Being older I appreciate the curiosity and respect showing. My only problem is I should get the multiple monthly car wash deal
When through with my Grandpa a few Saturdays ago and enjoyed it!!! I absolutely ❤️❤️❤️ Lawrence Tommys Express, and wish I knew what all the employees names are!! They all are so nice and friendly!! Hope to get a team photo soon, and hope they got their Halloween card and happy Fall picture I sent!! Grandpa and I ❤️ the wash and vacuums!! My favorite company here in Lawrence!!! ❤️❤️❤️🙂🙂🙂
It was great! Fast, good job and free vacuum
I had an excellent experience at Tommys. It is a first class business in Lawrence, Kansas. Thanks to Faith, one of the team members, I know where to go to get my vehicle looking fantastic - Tommys!
The best car wash in town! And the free vacuums/mat washers are incredible.
Worth the money. Best car wash in Lawrence. I have tried their competitors in town and not one of them makes my car look as good as Tommys. The vacuums are free like the others in town however, Tommys has a floor mat washer that works really well.
Free vacuum free matt washer. And best deal for carwash if you subscribe to a monthly plan. I go at least twice a week now. My ride looks nice.
AMAZING SERVICE! Best wash I’ve had in years. Caden (I believe) was awesome and punctual and very well mannered. Great job! 👍🏿
Love their vacuum machine
After the most expensive carwash, the bugs on my car didnt go. After paying $20, you kinda expect a fully shiny exterior. However, It was not even close.Edit:Gave it one more try and got the monthly pass for $32 including tax. This is way more worthy than the single $20 car wash and you can go through the wash multiple times until you are satisfied.
Update (Feb 1, 2021): Was contacted by management (Tyler). The explanation for why cars with pay per use accounts have to be buzzed through instead of automatically be allowed to enter actually made sense. They are working on a system to mitigate that. They apologized for the episode. Apologies go a long way with me. Will continue to use.Update (Jan 29, 2021): Will be taking my business elsewhere. My app set up does not allow for automatic pass through as it did before. Apparently, when I changed my vehicles to pay per use I have to be manually sent through. I was not aware of this. All I know is that when I go, I sit there and wait while other customers, including those that pay at the window are able to go ahead of me. After doing this a fair number of times I asked about it and was given the above explanation and told sometimes I am not seen because they are doing other things, and that essentially, and I quote: Its just a carwash. Well they just lost three vehicles worth of business.Previous review:This car wash does not clean as well as Hurricane down the street. The max is two dollars more expensive, yet It does not clean the tires or the back of the vehicle as well as Hurricane. Admittedly, Hurricane does have a guy with a pressure wand that goes over your car before you go through. I just took my wifes care through Tommys and there was still dirt/mud on the back of the vehicle. This was loose material that should have easily rinsed off. I will say that Tommys vacuum machines are much better that at Hurricane. The staff at Tommys is friendly. That is why three stars and not two.
I rarely let anyone else handle my car but Caden was amazing. He was so polite and professional it blew me away. That boys manners are gonna take him a long way. Such a sweetheart!
Best wash in town. I am very particular about my vehicle and Tommy’s always delivers. Vacuums are great, but the mat washers are incredible.
I drive for a living so I have to wash my work car weekly. Um. Can I say that I love this car wash? It’s everything I’ve dreamed of. They also let you vacuum your vehicle for free when you’re done.
No line. Vacuums could have had more suction.
Best Carwash in town hands down! Staff is very friendly, I get in and out quickly and car looks great! Thanks for making it a quick and easy process!
The best car wash in Lawrence!! Excellent service by kind and helpful employees! My car looks absolutely amazing! Would recommend 100 times over!
Friendly Service.
They do a great job on my car
Love this carwash! Has a great membership plan thats affordable for such an amazing wash!!
I live in MO. For what I paid here, they would have came and dried my windows, washed my mats and been friendly to us at least. I was expecting some service. I had to run my mats through multiple times, while the attendants stood around talking with each other, other than that, it was a good experience.
Great car wash experience. Best in Lawrence. I appreciate the attendants, especially new guy, Taylor. My go to car wash place....
Get the monthly car wash package, great car wash...
I was very satisfied with the job done on my first visit. So much that I went back a week later with my other car. The second visit changed my mind.At first, I liked that their brushes were fluffy cloth, like microfiber, instead of the standard dense brushes. However, these cloth brushes catch grit from other vehicles and scratch the next one through the wash (mine). They also grab onto any existing imperfection and rip fairly large chips from the paint.There were bits of the brushes all over my car after I went through the wash, and very many large paint chips leaving fresh bare metal behind on the hood and roof. Ive takek this car through cheaper, rougher washes countless times with no paint chipping.I do not feel comfortable taking either of my vehicles through this car wash in the future.Job done on my new car: Five starsJob done on older car with unavoidable rock chips: One star.
Love Tommys Express! Super fast and it gets my car clean! And the free mat washers and vacuums are a bonus!
They cant do split payments and add tax to there wash. Its not a set price. But simce I was brand new they gave me a free wash since the car wash on Haskell by quick trip has a way better deal
First time at Tommy’s Express- Camden helped me figure out what kind of wash I needed. Very impressed with the wash. Love the sent!
I have a monthly membership of their most expensive wash. I have washed my car 5 times at the new Lawrence location so far, and I have never had a clean rear/bumper!!! Never. I drive a small sedan too! It does a good job elsewhere, but they need to fix it so it actually cleans the back of vehicles. My wife’s suv had the same issue. If they are unable to get the car wash to clean it, then they should have a worker spraying the back of the vehicle with a power washer, as I have seen other car washes do. The monthly payment plan is a good deal... would be better if it actually cleaned an entire car though. No way would I pay full price for a wash here. I would have been very upset and would have requested a refund after the first wash and would have never returned. For the full price of a single wash I would demand my car be cleaned... entirely.
Great wash and vacuums. Caden was very helpful and professional. Thank you for your services
I had a great experience with my car wash here and Faith helped me understand all of my options! She was so sweet and mannered. Thanks for making my car nice and shiny!
Fastest carwash Ive ever used. If you have the app, you can just jump in-line and there system just lets you in. With two app lanes and one for cash customers there usually is no waiting at all. I commonly run through on my way to work with no problems.
Tommy’s had great customer service my car was squeaky clean and Im going to make sure i come back here next time!
Great atmosphere for the family! Kid and pet friendly car wash! Tommy’s doesn’t discriminate, they’ll wash any color of car!
Amazing service wonderful workers easily the most simplest car wash I’ve been through and i would most definitely recommend it to friends
Great staff I cant compliment them enough met the owner and manager who were incredibly nice. The wash itself was brilliant!!!
They even tore up my KC tag and frame and refuse to do anything about it not even say sorry here is a free car wash nothing
I had issues loading, but Austin helped me out. Car looked great, but still had some mud and they sent me back through for free and they got everything off the second time.
I love the monthly carwash pass such a great deal! No long waits and keeps my new vehicle clean like the first day I bought it.
Got my car very clean. Great vacuums. And 5$ cleaning pack
Heres a new trend in town- Tommys!And rightfully so; the carwash is very gentle yet thorough and effective. The price is very reasonable and depending on the frequency of your carwash, the packages here get more and more economical. Added to that is the ease of using the mobile app for it.Recommended!
‘Water pressure was great! ‘twas a wonderful time and my car is clean
I bought the lower end wash because I just had some bird droppings and some dust on my brand-new car (2 weeks). The car wash did NOT remove any of the bird droppings. I went right back and they said it was because I bought the low end wash. They gave me a free next-level wash and it still didnt remove them. The car had only been dirty for one day! This place is a waste of money.
My favorite car wash! I love that it’s light and bright inside, not dark and dingy like all the other car washes. Also the vacuums are so powerful!
This car wash has the glamour and glitz but lacks on actual performance. The prices to wash your individual car are sky high and honestly the wash was not worth the price at all. It looks fun. Lights are cool but wash is the main purpose. The blow dryer at the end is about as good as the other thirty car washes in Lawrence that have been around for thirty years, figured this one be good being new n all but wrong. I like the $5 wash on holcomb side of Lawrence the best. It doesnt require selling both kidneys for a suboptimal wash
Cleans our car perfectly each and every time. The $30/mo membership is definitely worth having!