So efficient and knowledgeable.. Also very friendly and concerned about you you and their work during an event that creates stress. Highly recommend
Very professional, helpful and most of all quality craftsmanship. I highly recommend Pearson Collison for your repairs.
It was a pleasure working with Mike and his family
Simply the best!
They were so rude and unprofessional. The man on the phone was rude and talked to me like he didn’t care. I would not recommend coming to this body shop.
We were given a quote but they ended up billing us almost 50% more than quoted without clearly communicating the additional cost. Needless to say the final bill was a surprise and an honest shop would not treat their customers like this.
Had work done here a couple times over the years; even brought my mom here. Folks here listen carefully, work as requested, make good suggestions, and follow through on thoroughly explained estimates. Cant recommend any more highly.
The biggest issue that I had was the lack of communication, I had no idea that the work would take 6 weeks!! Otherwise I would have obviously made other arrangements, like renting a car. The work was ok, lines are straight, but Im sure I have to take it back as there are issues with the paint. Overall, unhappy with service and work performed.
Good business with reasonable prices and friendly staff.
Extremely friendly service, great work and a quick turnaround too. They completed a full estimate and emailed it to me before I could even commit to having the work done at their shop (insurance of person liable had not gone through yet). They made courtesy calls to both the car rental and insurance company on my behalf to help facilitate rental pickup and verify insurance payment. Most importantly, they fixed my dented drivers side door in two days and it looked brand new. A hassle free and very positive experience all around.
Rude people who gave an estimate in writing and then tried to go back on the estimate. When offered to pay full fee in cash, owner hung up. Strongly recommend going anywhere else but here.
Apart from the excellent work, it was a pleasure to work with Mike
After my accident friends online suggested Pearson and I chose them over the insurance company preferences. So glad I did. These folks are awesome and I am so grateful for their kindness and advice. They really go out of their way. Mike and everyone there are truly helping me and my car get through this better than any body shop I have ever worked with. Wonderful people. Can’t recommend any higher.
My wife and I have been conducting business with Pearson Collision since we moved to Lawrence in 1996. Mike and his team have always treated my wife and I with courtesy and kindness and the quality of the repairs have been exceptional. The pricing is always fair and Mike looks for options to reduce the cost, I.e. repairing vs. replacing the front bumper on my Lexus. I give Mike and the entire Pearson Collision team an enthusiastic five star rating!
Pearson Collision Repair tells you exactly what they’ll do, seeks out the most economical way to do it, and follows through. Mike is an old pro who knows his stuff, and his crew and office staff are second to none.
I was very impressed with the work they did. They explained how the process would go, and did the work in a timely manner. First-rate!
As other reviewers have stated, they have the worst customer service I have received. Rude, and very unorganized. When issues arose because they are not organized its the customers fault. The air conditioner worked when it was brought in did not when we received the car back. I will say I had to deal with the owners Son once and he was courteous and helpful. Maybe the second generation will get it right, but for now save your money and the headache.
I recently had my 2004 Pontiac GTO repaired here and I couldnt be happier with the results. Everyone that works here was very nice and my car was fixed in a timely fashion. I would definitely recommend these guys!
Great service, perfect repair. Took . It in for an estimate, got the car in quickly and it was done in a day and a half. Found damage under bumper that couldnt be seen and finished it off properly. Vert satisfied with overall ecperience.
Worst experience ever! I am a high school student and I worked to hard to save up $700 to repair a dent in my jeep. When I picked my vehicle up there was damage there that was not present when I dropped it off. I explained my frustration and they refused to do anything. I now have to pay for a repair again at another body shop. Never go here!!!
Great workmanship ib a timely manner.
Owner was very informative and helpful. Thank you