Worst company Ive ever dealt with in my life. Long story short paid over 20 k to have after 2 months, the grout in between the tile line is cracked and breaking. Manager told me they forgot to upsaleme on grout sealant. Told me they would inspect spa jet pressure, never did. Heater was installed totally hazardous with electrical equipment exposed, smells of gas, heater doesnt work. After all the plastering was done, had the pool pump break, pool was totally green and a health hazardous swamp. Manager was MIA not responding. Have had puerile knock on my door for payment when work was not finished. Cant say run far far away enough.

BAD COMPANY. The subcontractor replaster my pool. They plastered over the pool drain on the bottom of the pool. My water fall gets the water from the bottom of the pool drain. After John tried looking at the wrong place with a camera. He looked at the drain for the waterfall. John thinks he a professional. He did know how the water gets back to the pump. Nor did he think to call the subcontractors. Didnt call me back to fix it for 2 months. Then John said he doesnt fix my problem. So I said am I going to have to get my waterfall fixed and the sue nationwide pool. He went ballistic. If anyone needs a job done go to the subcontractors directly. By the way I got my waterfall working. Thanks John for reminding me to get u my bill.It took u 3 months to respond to my review. If anyone needs help on getting subcontractors let me know. Keep watching. Ill post there responses. It might take months.

Ghosted by this business. They came out to do an estimate and promised it the following Monday. When I called the following week, I was told the person who came out was on vacation. He had given the estimate write-up to someone else, who never called me. When I called again the week after that, the original person was out of the office but my message would be left on his desk the following Monday. I even asked if he could call just to let me know they didnt want the job, so I would know to start looking elsewhere. Couldnt even make that phone call. Unless you have thousands of dollars to spend on a full remodel, I wouldnt bother reaching out to them.Also notice they replied to my review within 4-1/2 hours, but no phone call in three weeks?

We had a great experience. Great communication. Work was efficient and professional! I loved that they cleaned up after themselves the most!Thank you to everyone for a great experience from bid to finish.

We called this company to replaster our pool. The process was super easy and the workers were fast and efficient. All said and done, job was less than 2 weeks! Would highly recommend this company for pool work

Had my pool re-plastered back in March. It was the wrong color. Where they put in new tile, several grout joints were missed and there is missing grout. Also, streaks and tool marks all through the plaster. They keep saying that they will fix it. Something has always come up, weather, worker shortage etc. Chris was the GC and now John is involved. The put forth a process on how to handle it and I told them that I would verify with other companies if this was the way to proceed. After doing that John was supposed to come out on 3 different occasions to look at my pool. Something always came up. They randomly showed up to look at it when they were over at my neighbors looking at his pool that they screwed up on when I wasnt home. I told them to go back and take a look at it and was told that they would get back to me within a week. Now 3 weeks later, I have to reach out and call them. I will never use them or recommend them. Also, the guy that did the start up said that they screwed up the color on another pool a few blocks away form my house.

I really wanted to remodel our pools outdated bowl style water feature and get rid of the also outdated old waterline tile. There were also cracks in the pool deck. They did a gorgeous water feature based on a picture I had of what I basically wanted and they were so good with keeping on time and offering alternatives when some materials for the remodel didnt arrive in time (lots of shipping and supply issues happening now due to COVID). They even suggested an acid wash based on what they saw when the pool was drained that I didnt even know would make such a great difference when done! Id hire them again for sure and Scott was so helpful in answering my random text questions during the process.

We highly recommend Nationwide Pools. Weve dealt with this excellent Company for 25 years for all our Pool Equipment Services & have never had an issue with their timely response and expertise! Vicki is invaluable in her knowledge about pool equipment issues. Shes always very nice when I call as is Becca. The Technicians are prompt, know their jobs and are always nice too. Weve never felt overcharged or cheated in all these years. As Las Vegas residents for more than 50 years its a pleasure to recommend a good Company like Nationwide Pools.Sharon & Mark Hug

So we have a deck surrounding the pool at my in-laws house that was in bad shape. I found Nationwide pool on HomeAdvisor and contacted them.They were quick, professional and warrantee their work.I cannot tell you how wonderful it is now to have a pool deck that looks brand new.If I could give them more than five stars I would.

I got 3 estimates and Nationwide was the cheapest and did 3 times the work the other companies planned on. Jordan did the estimate and was very helpful in describing exactly what needed to be done to fix a leaking skimmer. Carlos did most of the work himself which was amazing. I highly recommend Nationwide for your pool rebuild or repair. Ask for Jordan to get your job started.

STILL WAITING to have grout on tile fixed after 1 year of phone calls and emails with 11 photos sent......

Had them redo our decking and redo our whole pool, from replaster and retiling about a year and a half ago. Spent over 12k..closer to 20k ..They did a wonderful job, my pool looks amazing . I would love to give them a better review BUT they have horrible costumer service. Called numerous times for warranty repair and NO CALLS back EVER and the repair would be so simple . Still here waiting if they would like to make this right so I can change my review

I have been using Nationwide for several years now. They are very responsive and have done a fantastic job of cleaning and maintaining my pool. They also service any repair work that needs doing. Any malfunctions have been resolved quickly and inexpensively. Most of all I trust the judgment of the owner Mike who is always available to respond to questions and concerns.

They resurfaced my pool and did it incorrectly. I became aware of the problem 4 years after install when I was draining pool to replace the water. The pool had circles and cracks on the surface and when I touched them they sound hollow behind those certain areas. The pool is experiencing delamination which is a workmanship error during the resurface process. They gave me a 7 year warranty against delamination but will not honor their work or contract. They also installed drains that were not up to code in my pool as well. I became aware of that when I had another company come do an inspection because they wouldn’t even come out to look at my problem at all. They don’t care about the customer and provide a very sub par service. They don’t stand behind the work they do. Do not do business with them or Jon Winn. He doesn’t care. They have also been cited with a violation by the contractors board for not using properly trained licensed employees on contracts and using incorrect 1099s.No one from the company ever came to inspect the damage. The pool was serviced by your company for the first year and we stopped service because your employee was keeping improper chem levels and wouldn’t show up. So any damage caused by chem was from your employees which could be the untrained improper licensed workers you were sited for.Also the contractors board said they don’t investigate after 3 years, so basically you shouldn’t offer 7year warranty if you don’t stand by it. The National Plasterers council reviewed my damage and photos and agreed that’s it was a workmanship error causing delamination. But you still won’t honor your work.

Jon and his crew built our dream pool. His estimate is exactly what our pool cost and his timeline was even better. The pool was finished earlier than expected without any hiccups. We have referred Jon to several friends who also ended up using his company not only for new builds but remodels as well. Best pool company in Vegas!!!!!!!!!!!

It has been an excellent experience working with Nationwide Pool Design. The quartz design in the pool and decking look fantastic. Mike and his team are professional and a pleasure to work with.

We have two on-going projects with Nationwide Pools. One project has already received a one star review with great detail as to the countless problems/delays/poor customer service we have experienced. I will keep this one short, but encourage people to read through our other review. This second 1 star review is for the job they have simultaneously done on a rental home. I would highly advise using a different company.

Highly recommend for pools; also, The tile job was fantastic overall everything was perfect!! Thank you Nationwide!!!!

UPDATE: I worked with Mike and he has been a total dream. Professional, knowledgable and honestly my favorite pool professional that we have had the privilege of working with. I have a feeling that had Mike been in charge of our pool build, it would have been an amazing experience.I gave them a 4 out of 5 because our experience building a pool with Nationwide was horrible but I believe that was more directly connected to the foreman on our project and less with the company. We are still fixing a few minor issues from the original build but I look forward to working with Nationwide Pools in the future.

I used Nationwide to automate my pool system. They were very flexible in scheduling the work. The technician came out and was very courteous and he cleaned up the jobsite. Mike came out on the second day and explained how I could operate my swimming pool equipment from my smartphone. It was a great service experience and I could highly recommend Nationwide.

Jon and co. refinished the plaster, tile, and replaced a glass-block wall with concrete & tile. Excellent job with with timely updates along the way! Two years later and no problems!

Nationwide Pool is a Great Company. We first started out getting our pool drained and replastered and retiled in many areas and the job was done great..!! We continued using Nationwide as our Pool cleaning service and repair company. I would highly recommend them for any of your Swimming Pool or Jacuzzi or Filter needs and related issues. Thank you Nationwide Pool.

This has been a horrible experience. Terrible follow through. We signed our contract almost 60 days ago and very little progress. A worker out 4 hours per week in the last five weeks. Estimated time of completion was 5/2/2019. We are not even close.

Jon and his team have completed another job on time and under budget for me. Again I will continue to be a loyal customer of Nationwide Pool Design

Good pricing and reliable service. Using them for two years now and so far Im happy.

On 3/1/17 we had our pool re-plastered. The price was good and well below some other companies I got proposals from. Jon was wonderful to work with and arranged to do the job very quickly. Once it was completed he sent Tom out to do a complimentary sweeping which really help with the plaster dust.The pool looks great and all employees were a pleasure to work with. Christy Pommier

I recently had my cool deck repaired and re pained by Nationwide pool. Scott was my advisor very polite nice man who really knows his stuff when it comes to cool deck repair. The weather during the time of having the work done was really bad rain, snow and high winds. For three weeks Scott and his crew came out regardless of weather conditions and got the job done. If there was something I did not like they immediately were on it correcting the problem. I have two dogs they even worked around my schedule to insure that I was not inconvenience and that my dogs were not in their way but safe. Everyone that came out was extremely helpful and nice. I highly suggest anyone wanting cool deck work done around their pool to contact Nation Wide Pool you wont be disappointed.

First try to patch disaster. Came back and fixed right. A company that stands behind their name and work. Nice job!!

It seems like it took forever to get the correct estimate, and even then, it was unclear about the work to be performed. When I called and spoke to the representative, he made it quite clear that the work only included a certain amount of tasks. Thank goodness I didnt sign the estimate accepting the proposal prior to that because it was very vague and I would have been screwed. I had to ask and ask and ask and to get the correct proposal. My opinion is that they probably subcontract their work out and they really dont care about the consumer or their work product. They only want money money money. In my opinion, they probably seemed more like Liaisons to subcontractors. No thanks Nationwide; your business is very unprofessional and for the high prices that you charge for minimum work and your attitude in providing the estimates and telling the truth, finally, tells me all I need to know.

Fantastic customer service. Has taken care of any problem Ive had. And offered suggestions to fix any issues or potential problems.

Bad business!!Bad job!

These guys are unsafe drivers. No regard for others. Almost ran my wife off the road!

Awesome compny!

Overall not a good experience.

Great customer service

Very empty

Good service

10 Thumbs down

ALREADY HAVE MANY TIMES