I spent a week in Vegas and the street 500 was the best money I spent for the entire trip. I had so much fun I dont even know where to begin. The bike rode so great I am seriously considering buying one soon. I cant imagine not doing this on any vacation I ever take again. I turned in my bike at the last possible minute because I didnt want to get off it.
How can you not rent it? went in and Sean? (rentals manager) made sure we were taken care of. he explained that we could pay 300 for the day for bikes or for 360 we could rent bikes all year long (4-12 times depends on which bike u get). HOW COULD U NOT SIGN UP. not only did he educate us on the rentals but he made sure we got the same bikes we had at home. even though he really didnt have to he trusted us to get them back before teh store opened. when i tell you this is what customer service is supposed to be im cant emphazise how grateful we were. now im planning my next vacation cause i have a year worth of motorycling to do now.WILL BE BACK YOU NEED TO STOP IN!!!!!!!oh and he made sure to put us on an incredible route (out of vegas to hoover/lake mead then through the statepark on a private road to valley of fire national park, leave the park and 30 min back to vegas, pics dont do it justice.) SHUT UP AND TAKE MY MONEY EVERYTIME
Great service from the guys at Eaglerider at Las Vegas Harley Davidson. The bike I reserved was ready on time, and in perfect working condition. The sign in process was quick, and they even included a helmet. They gave me great advice on my route, and even recommended an area to ride that I had not thought of. What an awesome ride up to Red Rocks Canyon, up through Valley of Fire, and down to Hoover Dam. Made it all in one day. I will definitely rent again from them next time in Vegas. It was also a great way to test ride a different model from the one I own.
Smooth rental process, the bike was clean, fueled up, and in perfect working condition. Sean helped us get all set up and did an amazing job explaining the insurance and rules of the road. Will 100% be back to rent again!!!
Sean was able to fit us in on short notice, and even upgraded our rentals. Definitely will be back. If you would have told me for less than $1/day, I could be renting bikes while on vacation several times a year, I would have been a member years ago.
We rented 2 bikes the other day. It was the best idea we had on the whole vacation. The gentleman at the rental desk was so nice, super accommodating and took care of us! He is the reason we will be going back next time!
Sean Sappington of Eaglerider Las Vegas was beyond awesome! From the moment we walked in his store till we droped off our bike he was stellar!! Even when we had a flat tire at night about 80 miles from Las Vegas, he took great care of us, keeping in communication during his off hours and helping coordinating our repair. Eaglerider, you should be proud to have a young man like Sean representing your company, we will be telling all of our friends about the great customer service we received from Sean and your company!Thank you for a great experience and wonderful memories that will last a lifetime!!Mike & Brenda Dyke
We had the best customer service and best experience at this place. Shawn is the best ! Very impressed with the way we were treated there. I highly recommend
I reserved a Harley from Eagle Rider in Las Vegas. When we got there a young lady behind, LeAnn, the counter helped us with the rental. She explained all the details and asked if we had any questions. Since she explained everything I did not. She got us on our way very quickly. She directed us into the back of the building where our Harley was ready and waiting for us. The mechanics went over every function on the bike and sent us on our way. When we returned a week later I got the same service from her. So next time your in Las Vegas and rent a bike from Eagle Rider ask for LeAnn. You will have a great experience. We did.
Horrible company. Cancelled my 2 reservations due to Covid 3 days AFTER running the full amount beyond the deposit but still a full month prior to the rental date.They obviously knew they were gong to cancel despite running the full amount.When I called them to tell them I was OK with them holding the deposit money until the Covid crisis lifts but that it was unreasonable to keep the full amount for both rental they refused my offer and didnt refund anything.I got my credit card company to refund the balance for both rental but Im still fighting to get the deposits back too. Eaglerider actually lied to them and said we didnt show up for the rental even though it was them who cancelled.This company will hopefully go out of business as karma for how they are treating people.
Maricruz awesome she got me a street glide because of my short legs I didn’t want the regular electric glide. I would recommend everyone ask for her. Julia King
Great experience! Beautiful Nevada, California and Arizona landscape. The two days were ideal for riding and we had blast! The only issue we had was not having GPS on the bike. I guess in actuality not really a horrible issue to have, however, it’s a feature they should offer. The EagleRider person was extremely helpful and knowledgeable of the local attractions. I would highly recommend to anyone looking to have fun off the beaten path.
Excellent service from pick up to drop off. It was my 1st time taking out a Harley-Davidson so having knowledgable staff at hand to help out was very helpful. A full hand over and explanation of the bike was given and everything was in fantastic condition including the helmets and help planning my route was also appreciated. Will definitely be back again.
An extremely helpful staff that outfitted me with a helmet and jacket (all included). Incredibly scenic routes mapped out and of course the fully equipped Harley-Davidson Street Glide. EagleRider made the day on the bike the best day of my vacation. I’ve rented from them before and will definitely rent from them again.
Sean absolutely rocks. Fantastic customer service, and he’ll do just about anything to make sure your happy.
The guys at Las Vegas Harley were friendly.Very helpful getting us out ASAP. Another great ride in the books! Definitely would go again! Join the club, its worth every penny !
Waited 15 minutes in line at rental counter on returning bike only to find out that wasn’t necessary. No signs indicating this anywhere in rental entrance or lobby. Just a heads up for first timers. Everything else was great and very nice customer service.
Great staff! Nice selection of motorcycle rentals. Wish I could have rented gloves instead of spending $100+ to buy some for me and my girl.
Great service. Highly recommend doing the pre check in as it made things so much quicker and less of a line.
Quick easy pick up and drop off. Informative staff. Seamless hassle free rescheduling because of a plan change. What more could I ask for. Oh yeah great ride!
Great location to airport. Alan was great to work with and offered some great suggestions. Only wish was that the Ultra Limited did not come with the bag liners. Would have liked that disclosed at booking.
Didn’t have my bike. Didn’t pay for my taxi fare (other eagle riders do). Nice facility is about all I have to say. Sent email to customer service. They did not address my concerns
We rented 4 bikes for ten days @ Las Vegas Harley, for the most case we didnt have any problems, one bike the check engine light was on for two days, we had a knock in two others engine when starting in the morning for the 1st time. I did get a flat tire, had to pay $494.00 for the tire and $140.00 for the tow . I didnt get the extra insurance due to the additional cost, so Eaglerider got a brand new tire on a bike that needed a rear tire already, no credit for me for the betterment to them when I asked, they just said no, I didnt purchase the insurance so I was on my own. A little consideration would have been nice seeing that we rented 4 bikes for ten days.
I reserved an Electra glide one day and a street glide for the other day. Both bikes looked and ran great. Talk to Allan Sappington. He suggested rides and good places to stop. Was very helpful.
Over all Customer service was bad. Only the manager and one girl was good. The bike that we got was very beat up, the engine felt like it was never maintained and it even leak oil from the filter wich ruin my pants and my boot. Not mentioning the smell of burn oil. Clutch felt like it needs attention. Helmets were extremely old and beat up and the answer to that was they are rentals, but if you want we can sell you a new ones. Luckily we have a Harley-Davidson because with this kind of experience we would be considering buying another motorcycle brand.
Did a 7 day rental from Las Vegas to South Dakota. the insurance requirements were not very clear. after taking my $1800 plus cost of rental before I even picked up the bike, they informed me at pick up that i needed to pay an additional $23 a day for additional insurance or pay a $5000 deposit. being that im from Michigan and was picking up a bike in Las Vegas to fly home from south Dakota 6 days later didnt have much of a choice. total rip off. absolutely unwilling to work with me at all even though I had my own motorcycle insurance. the bike was trash, had to switch bikes because the first one was running real rough, new bike was trashed, had been dropped and had a unbalanced front tire. never again will i use this service. wish i could do no star review.
While I was walking around I stop by to look at the motorcycles they have. They have plenty and they all look good.
We had an exceptional day on the rental motorcycles. Our trip included the Valley of Fire, Hoover Dam, and Lake Mead. After this day, I plan to be back to Eagle Rider as often as possible, and back to Vegas next spring for another opening ride, as it is much warmer here now in April than back in Ohio. If you ride motorcycles, dont hesitate to join Eagle Riders club, and enjoy the benefits of having a motorcycle to ride wherever your travels may take you.8/15/2020 - An update to this review, as I have just had my first experience with EagleRider corporate. With the onset of COVID-19, all of the EagleRider locations near me are closed until at least April of next year. As an accommodation. EagleRider is only willing to pause my membership for 3 months. Not great customer service, and asaresult. I am altering my opinion of their membership. I wouldnt recommend them at all at this point - stear clear, as they are obviously only out to take your money, regardless of the global pandemic.
Simply wonderful... Made my day.Enjoyed Hoover Dam and Red Rock Canyon.
I was very impressed with the professionalism and the knowledge from both Hari and Sean. I will definitely rent from this Eagle Rider location again.
From the time that we walked in the door until we jumped on the trike, the staff was fantastic!We had a small problem, we came back to the counter and the staff took care of it immediately and I was on my way in a couple of minutes!GREAT JOB!THANK YOU!!
While not my first time renting a Harley this was my first time with EagleRider. I would not hesitate to do it again.
Server wanted $100 more than the advertised rental quote i got the day previous. Quote I got was $260 inc liability insurance, damage waiver, peak season surcharges, and state taxes etc.Then claimed the $100 extra they wanted was for the same stuff.It’s the second time I’ve lost out to an Eaglerider rental location. There won’t be a third.Let me add that server here was polite enough, but just didn’t follow thru with the quote.
Excellent retailer. Take your helmet with.... the one provided are not as good as motorbikes.
Outstanding motorcycle experienceSean and staff were friendly and very knowledgeable about the routes and tours.
Lots of fun. Alan was very helpful and professional!
Smooth process, super easy. Enjoyed every minute!
Smooth checkin and drop off and superior customer service!
Alan & David were awesome and our experience renting a bike at Las Vegas Harley-Davidson was fantastic!
Listen, if your not renting from these guys in Vegas your pissing in the wind. I’ve used them twice and both times I was in and out riding FAST !!!! No wait or BS with those cats on Las Vegas Blvd !!!! Getcha Pull !!!!
Mari Hernandez is the REAL MVP of our entire trip! Thanks for everything.
They tried to charge my American Express $5000 for a deposit that no one told me about I own 2 motorcycles with full coverage so I refused there insurance but in the end it was a $5000 deposit or there insurance so what started as a one day rental of $ 139 ended up being $250 will never use again or recommend to anyone!!!
Great bikes, easy pickup and dropoff
Great place, Very helpful, Fun place to stop and see, The rental people are the Best !!!!!!!!!
Really bad attetion
They were very helpful and courteous
Chosen model not available (it was only a 1-day rental and the site said the model was available). Nobody seemed to care either...
Worst customer service I have ever seen.
Very nice
What an adventure!! Renting 2 motorcycles for the day, my colleague punctures his rear wheel after 1 hour on the road, luckily for us, we were in a small town, but without a tire repairer. On our 1st call, the assistance did not trigger anything. The assistance worked after many explanations at the Harley dealership.
Super well attended by Mary, her customer service is spectacular and we were fascinated by the rental of a Harley Davidson motorcycle, with her great service we could enjoy and thus know much more about Las Vegas, excellent attention atención
Good service, great options and beautiful store.
We have reserved 2 motorcycles from Germany including a motorcycle guarantee which costs $ 40. A few days before the start of the trip the news of one of the motorcycles would not be there and I would like to choose another one. Of course, there would be a discount for the inconvenience. On arrival in Las Vegas we were informed by very unfriendly employees that none of the reserved (with a motorcycle guarantee) motorcycles were available. Nobody wanted to know anything about a discount and we were laughed at because now we have to see which motorcycle we could take because we are both not big. I got a motorcycle that was too big, so I got a big burn on my leg. The maintenance of the machines leaves a lot to be desired !! Im still waiting today (8 months) for the excess money from motorcycle insurance. 2 employees promised to help me and that was it. Werder Somebody feels responsible by phone or email. Therefore, I warn against renting from Eagle Rider. Therefore there is no recommendation from me! Never again EagleRider.
Excellent service, excellent motorcycles 100% recommended
Beautiful shop, welcome 👍