I was asked to list my contents of the box and he said, give it to me now that’s enough, I mean what the heck, and also I just read the receipt And it said the value of my box contents were only $100, what if something went wrong, are you only gonna replace $100 worth when I bought a lot of things like 24 cans of spam, 48 cans of Vienna sausages, 10 bottles of coffee, a case of Ensure protein milk drink, 3 coffee mates from Costco, 24 bar soups, 20 Colgate, 100 PCs of candy and 60 PCs of used clothing, really? That’s worth more than $100, were looking at maybe $300 or more....come on LBC, this was the first time I sent thru you, it could be my last

They scheduled to pick my 3 extra large boxes, nobody showed up at the scheduled time. They did not call, nor text that they cancelled the pick up date. I called them and they said the driver forgot to pick up my boxes. They re-scheduled my pick up date 4 days later. I cancelled my errands and waited for somebody to pick up my boxes. Once again, nobody showed up, no call, no text, no show. LBC has a very poor customer service. They are not committed to their customer, very poor, or no communication at all.

Fast, friendly, and air conditioned! 🙂

My box was scheduled for pick up Today between 10-2pm. I called 6x up to 6pm they never picked up my box. The call center said they have no other way to make a follow up to their Las Vegas branch other than thru email so they wouldn’t know why my box was not picked up. Very poor service so good luck mga kabayan

This is a sham. You go to their website and submit an order for pickup, even provide payment, and nothing. You attempt to contact them, and it goes to the call center in PI, and all they can tell you is someone will follow up, and they have no concept of the time difference. Two weeks later, and still no response. What a joke, should be negative stars.

I will never do business with them again. They lie about when your package will fly and manipulate the tracking program to make it look like it is moving when the fact is that it has not left their store.

Great prices, specializes in shipping to the Philippines.

My package suppose to be picked last Saturday 3/13 /21 from 2-6pm . No call no show and it’s not the first it happened. I callled Las Vegas office and can’t get hold of them . Useless customer service . I got reschedule again 3/15/21 from 10-2pm and again nobody show up. This company has no respect for other peoples time. I will start the complain for the LBC for abusive practice.

Staff are rude and unprofessional, these folks no nothing about customer service, wont able to explain details of their service properly and seems like they get irritated by clients inquiring for details. This happened in LBC store Maryland

Very bad customer service at Maryland Pkwy LBC in Las Vegas branch. I am a 1st time customer of LBC and about to send boxes to Philippines due to their cheaper rates. Was so Excited to try their promo. Unfortunately, since last week, they weren’t able to pick up my 4 extra large boxes till today. I called the LBC customer service and their branch office here in Vegas, gave all the details they needed, and told me the date and time of pick up (They booked a schedule for pick up last week but didn’t give me a ring or text that they can’t pick up my boxes. I waited until 4 o’clock in the afternoon, not one of them from their office called or texted me. So, I called them what happened and the lady in the office just simply told me that they can’t pick up my four boxes, so she’ll schedule for pick up on Monday, July 20. Nevertheless, cancelled all my errands this afternoon coz’ I wanted to wait for the LBC driver to get all my boxes. But then again, no one showed up. No text nor call from them. At past 12 o’clock, kanina, I called their office and so this man answered and told me to call the LBC driver and gave me the number. I was hesitant at first coz why should I be the one calling the LBC driver? Well, I still called the LBC driver and asked him when is he picking up my boxes. Guess what? The LBC driver told me that since yesterday evening, (so July 19 yun) the LBC truck’s tire exploded so he can’t pick up the boxes, and he said that I should call their office and tell them about his truck and he’s currently in the car shop fixing the tire. I don’t know what’s going on LBC Pero ba’t parang ginawa niyo na akong messenger? Anyway, so I called again their office and this man again answered the phone, told him about the driver, the tire and the truck. He just simply told me that they don’t know about the problem and that the tire exploded. They don’t know about it coz they’re just working in the office. WOW. I was so done! I got so mad and this man handed the phone to his lady co-worker. I guess he just can’t handle a very irate customer. So this lady heard all my complaints, I was so mad, really furious and very frustrated of their service that this lady put me on a mute mode, waited for few seconds and she hung up. I know she purposely did that coz I clearly heard the mute button. (Call center agent po ako dati). But then again, I dialed their number and the lady answered the phone, and told her why she hung up coz we’re not done yet. She said, “nako ma’am buti nga tumawag kayo ulit kasi ang napakaganda po ng boses niyo”.To make the very long story short, I guess they just don’t get it! I am a just a customer who’s waiting for the right words from them or shall I say, THE MAGIC WORD. And that’s “s o r r y”.Wala akong narinig na sorry sa inyo.Sana po, sa mga nakausap ko kanina, Ma’am and Sir ng LBC, mapick up niya na po sa July 24 2020 between 1 o’clock to 4’oclock ng hapon. Kung hindi po, papa - TULFO ko na po kayo.

Poor costumer service at all!They gave me an appointment after a week waiting no one show up to pick it up so I called them back and said they have to reschedule it because I’m not in the pick up list. What the heck! Been waiting for 1 week and found out I’m waiting for nothing! I will never go with LBC again!

Use a lot

I have been calling for 3days. They are killing me. What is it 4 days I really have no luck? either killing me or not answering !! Lbc hire someone else who does the work !!