Not saying State Farm is bad insurance - but I wish I had read the reviews before choosing this agent. Not there when you need help from an agent.I give them a one star because I could not go lower.

Jennifer and her office have alway been there to review and explain any questions on my policies and help tremendously in filing my claims.

Horrible customer service. Have been with this agent for several years and have never met her. Sandra is rude, irresponsible, and is not professional or personable. Sandra was always reluctant to transfer us to anyone else and so we had to deal with her. We never knew what our policy entailed and paper work would never reach us either.When we were hit by someone, the workers at this office told us we did not have to report the collision. After some time, when nothing was getting done, we called the 800 number and was told to report every collision regardless of who was at fault.Recently, the cost of insurance went up on one vehicle to $1200 and then jumped again to $1600. Because we could never get anything done with this office, we started transacting through the 800 number and they left a message for this Agent/office and we never got a call back for explanation.Switched to a new agent (same company) today, rates were lowered again + we received our paperwork with explanations of our policies and what to expect of our paperwork/policies in the near future. New agent showed us that there was record of us and the 800 number contacting this agent and that there was no record of this agent reaching out or reviewing our policies.Avoid this agent/office or it will cost!

Never raise my rates and always super helpful. They helped me get my DMV registration paperwork last second. I for sure recommend this office and state farm.

Go with any other insurance, even a lot of contractors will tell you that they are the worst when it comes to paying out claims. Im currently looking for a new company to do business with.

Keeping my mind at ease knowing I have good coverage for a good price. Jennifer and staff are always there to assist when needed and are always able to answer my questions.

After my car was hit by a speeder last fall near that office, I was standing there, with the police. The agent came out, saidit is 5pm, and I am going home. I called to connect, but she never got back to me. So I spent an entire month calling the 800 numbers and doing everything alone. In the arbitration over the winter, since I was dumped, I had no representation. I finally got a new agent but it took a few weeks. This whole experience was a true nightmare. Go anywhere, but please avoid this trap.

Jennifer Johnson and her team are fabulous! They honestly care about each of their customers and you can trust that they will take care of you when youre in a pinch. I highly recommend them to everyone!

Very helpful in my WIFES claim.

Been with State Farm for so many years and never disappoints! Customer service is amazing, staff is very professional and helpful at all times.

Great customer service. Always very helpful Thank you guys for everything.

I am changing my review of this agent for the following reasons:1. After initiating my insurance with Mrs. Johnsons in January 2020 the office worker Sandra failed to initiate my insurance as I had instructed. She was advised to initiate my insurance for the State of New Mexico as it was in the State of Texas and California. My insurance with State Farm goes back to 2015 with an agent in the LA area and was transferred to Houston, TX where both of these agents were able to switch my monthly auto withdrawl amount from my account because the bank remained the same. This was not done at Mrs. Johnsons office resulting with my wife and I being uninsured for three months.2. March 2020, pre covid lockdown I was about to travel to professional training for a week in Alabama when i received a cancellation notice on my auto insurance. I called Mrs. Johnsons office and spoke to office manager Sandra again, she stated that she had not done the direct withdrawl yet and that she would put it through today, I had to demand that she send an email on letter head stating that my insurance remained in effect. I insisted so that while driving to Alabama from New Mexico I had some form of valid proof of insurance since she had not done as I had instructed in January 2020.3. May 2nd 2020, I received a bank withdrawl notice from State Farm stating my monthly withdrawl $282 had been withdrawn from my account April 28th of 2020. The initial quote for insurance was just over $200 per month for liability on one vehicle and full coverage on another.4. I transferred my auto to a farmers agent in ABQ my rated dropped by 100 a month. I then found that State farm had listed me as having a gap in my insurance coverage for the time that they failed to initiate my insurance. Doing business with them in two other states I walked into the office and they transferred my account withdrawl form other agents without a problem the same day.I have done business with State Farm for many years I have not ever had this much difficulty getting business done in an expedient way. I am not willing to continue doing business with them due to do their jobs.

The representatives there are not very thorough in explaining why my bill keeps jumping prices from $120 down to $80, then makes a drastic jump to $150. All they will say well just come in as if everyone just has the time to do so.

Jennifer with State Farm has been amazing. Her office has always been very helpful with all of our insurance needs. With the newest addition to our family, she was readily available and helpful in securing an insurance policy in which my granddaughter will grow with and in which I feel total peace of mind. Thanks so much Jennifer and associates for your commitment to customer service and excellence.!

Never have spoken to the actual agent, ever. She has also never done a review of my policies. Poor communication with the office as well. Would never recommend her. I will be switching.

I’ve had my insurance with State Farm for a very long time and my policy’s have been with Jennifer since she took over I have never had any problems with them. I wouldn’t trade Sandra nor Jennifer for any other place!!! Awesome customer service no matter the issue!!!! Thank you for everything you do!!!

They are very nice and helpful

Never answer the phone when you need them