Swiss Garage is very professional and does a great job. They know German cars (BMW/Audi) really well and are reasonable in price compared to dealerships. My BMW is running great again!
Good quality service. Downside was the car took an extra 48 hours to repair that projected, so I wish they had just given a longer estimate vs. a shorter one that they had to push back twice. They were communicative, however, on the delay and very professional.
For several years my 1973 Mercedes 280SE 4.5, which Ive owned since 1995, had not been running well. I took it to one of the most popular Mercedes mechanics in Marin, spent a ton of money, and left with my car still running poorly. Given the reputation of this group, and given their sincere acknowledgement that they had no idea what was wrong with my car, I began thinking maybe it had run its course and was ready to retire. In a last ditch hope, I took it to Lars at Swiss Auto. Although Swiss Auto isnt inexpensive, they put the work in, and they fixed the car that couldnt be fixed. My Mercedes now runs like a dream--even better than when I bought it. Its such a joy to fall back in love with my car that I felt compelled to share my experience here. Many thanks to Lars and his crew.
Everyone at Swiss Garage is great. I am so happy I dont go to the Marin MBZ dealer any more. Swiss Garage is a world of difference. I feel confident in Swiss Garages diagnoses of my cars many issues, and they never try and convince me I need some random and unneeded repair. Plus, their prices are fair. They know what they are doing. I always recommend Swiss Garage to my friends.
Always friendly, professional and on time. I like to support local businesses, and this is one of the best.
Fantastic. Friendly. Service-oriented. Timely.
Always fair, fast and honest. Please stay in business or sell it to someone who will continue your fine serviceDave Egan
The battery died at the gas station and we had it towed to Swiss Garage. I was so pleased to receive a call on MLK Day that they were open and addressing my needs. They replaced the battery, took my credit card over the phone and my son swung by and picked it up. Couldnt have been easier. Great people and quality work.
The fine folks at Swiss Garage were fantastic. They responded to my request for an appointment quickly, provided the services I needed, provided useful alerts to other potential issues, and were friendly and pleasant the entire time (on the phone and in person). Plus, the rates were entirely acceptable! Ill be back (when necessary, of course)
5 star service as always! Nancy and the team at Swiss Garage are always great to work with.
Very pleased with the friendly and efficient process of getting my Audi serviced at Swiss Garage. They communicated with me about the status via email and text after I dropped the vehicle off, and followed through on the timing of completion. Highly recommend!
My audi a4 started leaking coolant and I was tired of going to the dealership and getting gouged on the price and having them take forever so I took it to swiss garage for the first time. They ended up needing to replace a thermostat and a water pump whch was fairly costly, but some of the existing parts were still ok so they didnt need to replace as much as quoted and the repair came out $200 less than they quoted me. The dealership definately would not have done me that courtesy. Addaitionally, Nancy and Lars were great to deal with. I will be going back and would recommend this shop to other european car owners as an alternative to the dealership.
Swiss Garage provides the finest services of any auto service shop I have dealt with, and I would recommend them wholeheartedly. Not only are they top-caliber mechanics, but the communication and service is outstanding.
My service was very professional and timely. They were very friendly and were interested in repairing my car. Thank you!
So sorry to see you all go.
Swiss Garage replaced a wheel bearing, had a new set of tires mounted & balanced, and checked my well-used car over for any potential lurking problems. They flushed the brake fluid but determined it is otherwise in decent shape. I feel confident driving my car now and highly recommend their expertise and service.
Nancy was fantastic as always! Professional service, bright technicians— appreciate their work!
It is a relief to know of the Swiss Garage and have your vehicle(s)serviced there.When you drop your car off for servicing, you dont have to worry because:The integrity of the Swiss Garage is widely known.The quality of the service is well established.The service will be completed in a timely manner.Any questions about the service are reliably addressed.The staff are consistently friendly, knowledgeable, and courteous.The prices are reasonable (way lower than the fees at a dealership)I mean, you can trust the Swiss Garage to do a good job.
Great service and knowledgable staff, high quality work and completed when they say they will, or communicate if issues arise. I highly recommend!
Fast and excellent service, good price. Good mechanic
Just extremely nice and competitive people. Nancy you are my hero
The first thing I look for when selecting a mechanic is cleanliness and orderliness. Swiss Garage is immaculate and well-organized. The people are friendly, competent, and punctual. They were ready for me when I arrived for my appointment, and the work was completed on time and as promised, I might add at about 1/3 the cost that the local dealer had quoted. All I can say is Thanks for the great service!. Ill be going back. Recommended.
The repair was done way ahead of expected time and Nancy is terrific!
Friendly and accommodating. Took car in the morning and was ready by 3. Prices are reasonable and I will go back when needed. Liked atmosphere and people over dealership
Excellent mechanics and excellent service.
AAA suggested that I take my van to the Swiss Garage. They diagnosed the problem quickly and had my van back on the road in one day . Very pleased with the experience 😀
My Honda was due for a service, and even despite the difficulties posed by COVID19, Swiss Auto was able to get to my car in a timely, safe manner. Every aspect of the transaction was handled with the best quarantine practices and, of course, as always, with friendly professionalism.
I love working with Lars and Nancy. Top notch service and customer care. My BMW is 17 years and in tiptop shape because of these people. So happy to have found them!!
This guys are great, fast, nice, reasonably priced and a pleasure to work with for over a decade.
First time. Wonderful.
The first person you will meet when you call or visit the Swiss garage is Nancy Castellucci. Believe me, as the service rep, she is worth her weight in gold! She is as honest as the day is long! personable, professional and above all, she KNOWS cars! When you drive away you will have a feeling of confidence knowing you have had the best mechanics taking care of your vehicle. For dependable, proficient service call the folks at the Swiss garage! I am so glad I did!
You pay a bit more, but Ive always had a good experience, also for my husbands car. When they say it will be ready, its ready. They call before doing any work, explains what needs to be done, and price, which is pretty accurate at the end. I recommend checking them out.
They left my car in *worse* shape than when I took it in. Truly awful service. Maybe they are okay if you just need an oil change and some fluids topped off. That seems to be all they can do correctly. I took my Volvo sedan in for 3,000 mile service, and expected all systems of my car to be checked, and all issues to be repaired that day. A week after I took my car in, it began having issues accelerating. On my way to work one morning, my car nearly stalled on the Golden Gate Bridge. It almost stalled 3 more times that morning, and I had to get it towed. Turns out, my fuel pump and relay system needed to be replaced. I do not understand why this garage did not catch this major issue, or test drive my car to ensure it was driving well. When my mother called Swiss Garage to complain, Nancy was rude and defensive. No apologies for leaving me in an incredibly dangerous situation. They DO NOT care about your safety! Do not take your car here.
Always professional, they provide great service at a reasonablerate.
Where else can you stop by - without an appointment - ask a question, and have the owner drop what hes doing to look at your car and spend 10 minutes answering your question - in language you can understand - ?? These are the most ethical, non-BS BMW repair persons we have ever experienced. They do excellent work and they guarantee it. Its a shame they are not our doctors....October 21.....Once again, consistently excellent service for our cars. Lars even took the time to research a Palm Springs BMW mechanic for us for future servicing. This the best, most people-oriented place to have ones car serviced and maintained. We have had several bad experiences with the local BMW outfit - they even botched a recall repair - so it is great to have a no-stress experience when our cars need service. Peace of mind and quality work; what else could you ask for (besides pasta)?
Great place with loads of knowledge for old and new cars.
Excellent service as always. Cannot think of one negative thing about the experience. Great mechanics - honest evaluations. Great suggestions and help. Nancy is the BEST!
Swiss garage was superb at diagnosing the problem with my family Chevy. The dealer was unable to get the car running properly, Swiss Garage performed need repairs and now runs like new with 70,000 + miles on the clock. Thanks Swiss Garage.
Always helpful, always courteous and always great work. Grateful to have them in the neighborhood.
5 star service throughoutHonest, Professional, and great Customer Service. And most importantly affordable car service & repair!
I love the folks at Swiss Garage! Nancy is incredibly buttoned up and keep things running like clockwork! The mechanics are superb. With its terrific location and precision operation, its easy to get in and out and back on the road!
They were incapable and /or unwilling to do the necessary diagnostics to determine the cause of the problem. We gave a clear explanation of the symptoms. They returned the vehicle with no explanation of the problem or options for repair. The continuing issue caused a dangerous driving situation.They were unwilling to take responsibility for causing a dangerous situation due to their negligence and incompetence. Fortunately we found an exemplary car repair shop that immediately figured out the cause of the problem and did the necessary repair which is essential for safe driving.In fact, it was easy enough to enter the symptoms into a google search with results indicating the possibility of the cause. Proceed with caution if you choose to take your vehicle to this business.
Best shop in Marin. Lars and crew have always done a fantastic job for me. Wont take my car anywhere else.
Always helpful, clear in their descriptions, competent in their work, and fairly priced. A repeat customer.
Were regulars at Swiss Garage. Both our cars love going there. Service is individualized and consistently great.
Very helpful and fixed the problem in the timeframe we asked for.Nancy was very helpful, kind and kept us updating with the process.
Great, conscientious service!
Great service. They diagnosed my car and were able to replace the part and have it back right away.
As usual, fabulous service. On time. You are the reason my 16-year old BMW is still running like a top😍😍😍😍🤗.
Had very complicated problem on a 2000 BMW 740iL. Diagnosed and fixed. Price is very competitive and skill level way higher than any authorized shop I have ever dealt with. I wholeheartedly recommend the Swiss Garage.
They did a thorough job of finding what my 53 year old car needed and finding the parts and making the repairs. Also, as before, very warm and friendly.
Yes, 5 star is right!! Super people...and super service!! Brooke Passano SUPER....as always...yes, 5 star again!!! Brooke Passano 2/23/20A
Swiss Garage is a neighborhood gem! Proffesional, thorough, polite. I trust Swiss Garage to care for all of my vehicles. Thank you, Swiss Garage.
Swiss garage is very professional and prompt with service both our cars.
First class customer treatment and first class automotive service!
Beware that Swiss Garage charges for basic diagnostics and estimating that most garages do for free. Be sure to ask exactly what you will be charged and what services you will receive.We called Swiss Garage because of a check engine light related to the torque converter. Another garage had read the code (for free) but couldnt do the transmission work. Nancy at Swiss Garage told us they needed to verify the code. We ended up being charged $70 just to have Swiss Garage read the code for us again. We expected someone to at least look at the problem. When we disputed the charge we were told thats what it means to verify.
Super efficient and reasonably priced!
Responsive, fast appointments available, quick service.
They are awesome family ran business
Focused on customer satisfaction!
Excellent service!!
The way automotive service should be.
Excellent, knowledge service.