Great tour! Cindy was very polite and professional. Thanks for taking the group photos!

I plan trips for 50 people and Dean Trailways always gives me the best quote and the drivers are awesome. They are great at communication and working with adjustments to schedules. They go above and beyond.

We chartered a bus for our company Christmas party in Grand Rapids and had a great experience. Tom Bolt was our driver and did an amazing job!

Had a wonderful experience with Dean Trailways car service, ask for Nancy, she’s fantastic!

Helpful

Dean Motor Coach bus 992 May 10, 11,12 2017 was the worst bus driver. We drove in circles like none of the drivers knew where where we were supposed to go. We passed our hotel 3 times, 3 times we drove in circles. It only got worse from there. For those 2 days he was ALWAYS LATE OR NEVER SHOWED UP! We stood in the rain outside for an hour soaking wet with a group of 8th graders on their class trip in Washington D.C. (The rest of our group on bus 1 and 2) we able to go to the scheduled destination. The following day we just NEVER GOT PICKED UP from a scheduled event. So our kids on bus 3 had to walk to their next destination (while bus 1 and 2) rode to our next destination. Did I mention it was RAINING FOR THE SECOND DAY? The driver NEVER says hello or has even apologized to any of us. The kids on bus 3 had to cut seeing something short or eliminate all together due to the the time it took to walk because the driver wasnt there. I hope these kids advocate to their parents and parents reach out to your school. These families deserves some money back for what we paid for. We sure did not get what we paid for by using this Deans Motor Coach company. Dont use this company or request this driver Nate.

Didnt actually take a tour. Pulled into motel to unload and bus pulled up behind us blocking our way out. When unloaded, asked bus driver if he could pull ahead about 10 feet to let us out. He refused simply stating that he has a group to pick up and that he had given us a minute to unload before he pulled up.

Super friendly super nice they really work hard to make sure youre happy and make sure youre satisfied thank you for such a great staff

I really like the spectator buses to the games it sure makes things nice, no parking headaches and always on time. The only thing is why the escort I could see no reason to have someone babysit us.

Bus driver flew through an intersection in a turn only lane cutting off 6 cars in the process.Wrote the company. No response.Dont put the lives of those you love in hands that dont care about safety.

Wonderful people awesome place to work for

Awesome company...

Great place to work!!

Very friendly people.

Employee