They were good last year spraying for mosquitos and came out to spray whenever we called and said we had more mosquitos, this year has been terrible. We were supposed to have them out last week to spray, nobody showed up. My wife called them and they said they’d be out today,(about a week late) once again nobody showed up. My wife called again and was put on hold and didn’t get a reason as to why they didn’t show up again. Now they say they’ll be out next week. Mosquitos are so bad my kids can’t play outside. Definitely would not recommend using them. We won’t be having them back next year

Hired Tru Green for there mosquito defense service and they definitely covered my entire yard and trees (1 acre) tech showed up on time and you can track them using the link texted to you live map updates. After seeing the product sprayed top to bottom that much Im confident the mosquitoes will all leave and not come back if not they have a no mosquito guarantee after the first 24hrs if you get bit you call and they come out spray again no cost. I only paid $40 for the first application $90 after that and one application lasts 20-35 days.

A guy named Steve called me a million times to get service with them before spring. Because the phone number didnt come as trugreen as they were working for home I told him I had to verify with. Manager first. I spoke to the manager who called me and he guaranteed me the $153. 00 quote Steve and I discussed if I called the office when it was open to verify their employment there. After verifying I gave Steve my card number and placed the order. I heard nothing after that so I called today. Steve said his manager couldnt give me the price and his manager wont be working there anymore.... but he could get it done for $225....

Ive been with this company for a year and I am very satisfied with their service. This year, on my last treatment I did gave them 3 star review because Ive had a few issues with the mosquitoes still refusing to go away. I received a call from Jackie the same day asking me about the review, when I explained my concern she explained that it is because this year the humidity and the heat have increased. She was very nice and undetstanding. I apologized for the review and still she offered me another complimentary treatment which I was not expecting. Needless to say I felt really bad and greatful at the same time. Also, their customer service is superved

I am going to cancel my service with true green. I originally had an appointment for 7/15/21 the appointment disappeared from the portal. I called to see if I could reschedule and ask what happened...nobody knows. I received a text that a new appointment was made for the 17th. I received the text with the link to monitor the arrival of the specialist for mosquitos. I got a text saying he had arrived. I went to my driveway to see if he was down the road or something. Nobody was here at my home. I soon received a text that my service was complete. Nobody was ever here...I feel scammed. I called the and spoke to someone who tried to reach the specialist. No response. I was offered $11 off my fee...why would I pay anything for a service that was not even done. I am still swarmed with mosquitos. I wasnt even offered another service call. And I still have a bill for the full amount even though the service was never performed. I am beyond upset! What happened to this company? They were great last year!

A man by the name bill, called and text me several times a day to get the busy. I have agreed and went with them, was told within 2 weeks someone would be at my house to do the first application. 6 weeks later no one has shown up and bill will not answer and reply to messages. WOULD HIGHLY RECOMMEND TO STAY AWAY FROM TRUGREEN!

I spoke with a sales representative about my plan and he was extremely rude. I was quoted a price a couple days ago but was disconnected. I called back today to see when I can continue my treatments and the guy quoted me wayyyy higher than the previous sales associate. I was frustrated as it was a huge different and when I complained the guy gave me a huge attitude and asked what I wanted to do so I don’t sit there and waste his time. So rude! Then at the end he hung up on me without saying a word. I will never use this service as I was treated so poorly.

Chris did a great job explaining the weed kill process and how I can help keep the lawn in good condition

Why are your reps going door to door, with no mask, during a pandemic? One just went through my neighborhood, stood on the porch for at least a few minutes when no one answered (I was in a meeting but watched on my Ring camera) and left a door hanger. Its insane to me that you have people cold calling with no safety precautions.

Ive been trying to cancel my service since October 2020. I elected to have my whole lawn done, but of the 7 treatments I signed up for, TG only did my full lawn twice. The only reason I know this is because the rep knocked on the door to have me unlock my fence on those two times.They never answer the phone, they never return calls. When I used the chat system for customer service to cancel I was told that my account would remain active until I actually talked to a representative. HOW? Their wait time is always 1-2 hours long, no matter if you call the local number or their toll-free. Then when have the audacity to ask to be called back through the automated system, it never does. AND I cant delete my credit card information off their website!

Rep came to our door, I told him we are not interested, he left and then returned and left sarcastic note on door hanger. Very immature behavior. Door to door is hard work, but rejection should be honored and expected at times.

Tree and shrub driver shows up to my property 2 acers to do my first treatment arrives at 12:15 leaves at 12:33 and states he completed the entire property. after watching security camera footage of my property he never did over half of the trees and bushes and states he used 447.35 gal of material...beware of Trugreen !!!!!

The technician was friendly and professional. He did a great job spreading fertilizer evenly over my entire acre lawn. My lawn is a nice dark green and looks great.

They always apply their Mosquito Defense the day before it rains. It’s as if no one looks at the weather forecast. Their techs also never spray my entire property, basically they do about 1/2 of the job, yes they will come back if you still have mosquitos after 10 days, but they wouldn’t need to come back if they would just do the job right when they are here in the first place and each monthly application is $160.00, for this amount I’m just going to cancel my poor service and buy a sprayer from Amazon and do the job myself. I still have my lawn service but I have emailed their customer Care Coordinator CCC a few times but she only replied once. I guess Jackie is too busy to reply to an unhappy customer about the poor service they are receiving. Based on my experience with TruGreen, they used to be Great but the quality of their service has gone down so much that currently I wouldn’t recommend them to anyone and if the issue with my crabgrass isn’t resolved soon, I will cancel my TruBasic lawn service with them as well since keeping it is just a waste of money.

Great just got hired

I am a new TruGreen customer. I have never paid for lawn care before. I expected that (as their website says) they would send out a technician who could talk about our lawn before the first treatment and let us know what their plan was. They sent out someone who, when I asked, didnt even know what he was putting on our lawn. It turns out it wasnt what we ordered. We also paid for tick/mosquito prevention. That was misapplied as well and the wrong plan was charged. The big problem is that they are a big company that is committed to turning a profit instead of listening to customers. I have called four times to get someone who knows something to come out and talk with me about our lawn. Today they sent someone out, but he left before I could talk with him. Extremely disappointed and looking for a local company that cares.

If you feel like hand holding, go with TruGreen Lansing. I would recommend being there every time they come. If not, theyll show up, not get out of their car, mark you down for a treatment and charge you. Ive seen this happen multiple times.

My yard looks like garbage. Do not hire.

Hi Trugreen whoever you are. We were promised our weeds would be eliminated. Have called several times and no results. This last time on Monday I asked to speak with the manager. The person I talked to assured me of a return call,it never happened. Im not happy. I have had to call after each application. Workers dont seem to know what to do and dont do a thorough job. After I called the first time I was assured a visit the next week. Didnt happen for 3 weeks even after we would get a text saying next day service. Please contact.

My lawn is truly green

HORRIBLE COMPANY, For the past year and a half my elderly parents yard has crabgrass and dandelions and weeds, Ive called numerous times to get the situation handled and nothing was done. This year its the same situation, Ill be cancelling this service, the supervisor is supposed to call me, well see if that happens. 😠😠😠

The worst customer service I have ever experienced.. Payed for the whole summer and they showed up once..called twice to get them back out but no show. Tried to get a call back from the manager.. nothing!! Haven’t been able to go in my yard Because of the bugs.. we will be using another company..

Their technician completed the irrigation and damaged my fence. Going on two weeks and I have yet to receive a call from a Manager. Ive called everyday and been told the same thing, they will expedite it and have a Manager call me. This is completely unprofessional and ridiculous as a customer that I have to hound a company to fix my property that they damaged and this is not the first time with TruGreen as their technician left there machine parked on a hill and it ran right into my gate.

Ive had TruGreen now for two years and I could not be happier with the results of my lawn. Not only do I have the fertilizer applications but I also have the flea and tick control because I have three beautiful dogs.The look of my lawn is amazing and the results are brilliant. The techs that do the work on the lawn are great people who do a tremendous job as well.I would recommend TruGreen to beautify your lawn.

Charged me for a service that was never performed. I called and was assured they would be out in 3 business days. Did not happen, cancelling service :(

I posted a review a while back about poor customer service. When trugreen responded about a month later they addressed it to a wrong name. Seriously?!? Goes to show they really dont care canceling my service.

Service tech came to our property to do a treatment, and only had granular fertilizer. He claims at 11 AM his truck was already out of the weed killing chemical. Immediately I called Trugreen to make sure we were going to get a re-treatment of the proper product. Three days past no call back, apparently we were kicked off the schedule. This happened two more times. Now 10 days have went by and we had an appointment scheduled. I received an email that our free service has been completed, I have been home outside all day and nobody has been here.Call Trugreen to let them know that they must have service the wrong yard, they told me that they would have someone out sometime next week now, by the time they get this resolved it’s going to be a month. Trying to find new service now

While others have stories of their own, we have not had anything but great experiences with TruGreen. The most recent was a visit from corporate for the sole purpose of putting a face to TruGreen out of concern that the company has grown so much that there was a fear of losing the personal touch, the interaction with the client. I found this insightful and such a throwback that it appears progressive!! In addition we recently had a weed control product applied and a heavy rainstorm soon followed. I called TruGreen to simply register a concern Within three days they returned and reapplied the treatment.

Im very pleased with TruGreen lawn results. The lawn technician always announces his arrival and is professional, courtious and patient. He answers any questions and concerns I have, thoroughly. My lawn looks beautiful. I highly recommend TruGreen.

Excellence service and so willing to come back and re-apply when needed. After last years mosquito service work out so well, I added lawn care as well. Looking forward to a lush beautiful lawn.

Great customer service!! weve only had two application so far but I love that the guys answer questions without making me feel like its a dumb question!! I LOVE that we have no more dandelions!!!Best price I found for our huge lawn!!

I wouldn’t recommend your service to anyone. Applications were not done in proper succession so I had weeds and crabgrass then the lawn was killed by post emergent so they had to re-seed which was only partially successful. I had to be home for every treatment because there was no communication between sales and service. I was mislead about the effectiveness of the shrub control as well and that service killed one of my shrubs. I felt cheated.

I applied to TruGreen today hoping to join their awesome team, I’ve heard tons of good things from them and I’m looking forward to help keep that legacy up!

Promised mosquito and bug treatment, called back twice due to it not working and they want to try again to spray. So all this time wasted with not being able to benefit from the outdoor treatments, summer is almost over and all they can do is come and retreat that still doesn’t work.

I was notified prior to the arrival of the service technician. He was personable, told me what he would be doing, and accomplished that in a timely efficient manner. He let me know when he had completed the job and left a summary of work done.

Weve had TruGreen Lawn Care for several years and are always impressed with their service. The technicians are professional and knowledgeable and always willing to answer questions.

Horrible!!!! sales person stated in a text that he will not stop calling, has stated that he will continue to call until we give him the number of someone who doesnt even live here. We filed a complaint with customer service with no response back. Next call will be to the police. over fertilizer!

The reason i cant give a 5 star review is because i still have weeds in my lawn. Not a lot but a lot was missed & i think the reason for that is because instead of doing the weed control by hand sprayer they do it on a motorized vehicle and they miss a lot of places even after talking with them before application.Just for reference i do have a large lawn about 3/4 acre. They are very nice and respectful though. I used to have Scotts do my lawn & they did a great job. Unfortunately they are no longer in business. I think TruGrReen took them over.

My lawn is looking great. The specialist that is serving my lawn takes time to talk to me and offer positive suggestions. Service has been regular and dependable.

The service has been good but the aggressive telemarketing efforts to try and sell you additional services all season long make this a company to avoid. Unless you enjoy receiving 7 or 8 calls each summer from a telemarketer from TruGreen, choose another company.

I normally do not do reviews, but our service was so terrible, i felt that i needed to let others in the area know. Incredibly bad customer service as well as bad lawn service. Someone was supposed to walk the property with us before service started to which no one did. The lawn had weeds, clover etc all season long. When issues were brought up, the manager never got back to us. The times they were, they left our gate open which is a huge liability issue as we have a pool. There were several other services issues that i wont get into here as well. When i brought the issues up, i was promised a manager would come out and take a look and walk the property with me. Again, no one showed. I have resorted to contacting corporate to see if anyone will lend a hand. I would not recommend them for anything...there are too many other options out there and this place will give you nothing but headaches.

They always call me in advance to let me know a service will be performed. If I have any issues (like leaves on the ground, etc.) - I can request a different day. Once my service is complete they leave me a thorough report with notification of any problems they see (like dog urine spots, etc.) and they provide suggested solutions. I love the communication between service provider and customer. I feel confident to make choices based on their recommendations, rather than feeling pressured.

Too many weeds on my lawn.

Have used TruGreen for many years; always satisfied with great service and results!

I recommend TruGreen Lawn Care they are very committed and have fast response. They are very professional and accessible.

I really appreciate the advance notice (phone call) when services will be performed. TruGreen is my third and LAST lawn care company. My lawn has never looked better since I began using TruGreen.

The mosquito spraying made a huge difference!

Our yard looks worse now than it did 10 years ago before we started using their services.. There are large brown weeds covering the entire lawn. We will no longer be using their services.

TruGreen repeatedly meets or exceeds our expectations. My shrubs are picture perfect. My technician/specialist, ANDREW LASKEY, treats our shrubs like his own, taking pride in how it is maintained and always alerting me to concerns. TruGreen and Andy has kept us very happy - year round and that makes me a more than satisfied customer. This is one of my services that I never have to follow up on. Its automatic - from service to billing. Professional, courteous, respectful and reliable. I would give Andy a 20 if possible but will have to settle giving him a 10 from both of us.

So far so good we just started with TruGreen

Jessica was very nice and did a well job.

Never used them, but they call like twice every week. Insanely annoying

I wanted a job and they didnt call me, I have all the experience and they missed me.

They put chemicals on my yard, its a pretty low bar in that regard. Where they fail is their customer service. They will blow up your phone a half dozen times a day, and when they do get you on the line, good luck getting a word in edgewise befor their 5min pitch is done and theyre asking to bill you for $250 on 3 different services..Ive told them based on their call services not to come back to my house, but guess what, they still show up lmao..

Ive had TruGreen now for several years but the last three years have been horrible. Their customer service is nearly non-existent. They pretend to take a first class interest in my yard but do nothing of the sort. I just got off of the phone with one of the Reps about a touch-up service for dandelions which got missed again. They have certainly gone down hill and this will most likely be my last season with them. I would not recommend them based on my experience.

Great place... Want to work there.

I contacted TruGreen today to try and learn about what they could do to fix my yard. I have a horrible problem with moss and already tried to pull it up and plant grass seed. I spoke with a representative who stated they would not come out and look at the yard. The representative also said they would go ahead and sign me up for a monthly fertilizer for the weeds, which I do not have. Then she was trying to get me to put a card on file to perform a service in the fall to help with my grass.I told the representative I would like to follow-up with them in a couple of weeks. The representative was again trying to push me to sign up for fertilizer treatments. I explained I was going to wait for now and she then hung up the phone on me. I definitely will not be going with this company for my yard projects. I am also glad I found out the poor customer service before signing up with them.

We used them for a couple applications last summer and decided we didn’t need the service after that. In January they started calling to get us scheduled again. And they have been very aggressive about calling and trying to get us to use their services again. They don’t take “no” for an answer and they call so many times. I told themMany times that if we wanted their services we would contact them. If they call me again I’m going to be very unhappy. The applications worked well and I had no problems with the tech that came to the house but the woman who calls to make the appointments is difficult to work with. She doesn’t listen at all.

Signed up for the mosquito defense service which was guaranteed. After 3 treatments, mosquitos were still everywhere. When I contacted customer service, she (Amanda) pointed out they did 3 treatments and listed the dates. She couldnt address the on-going problem or stand behind the guarantee. Cancelled the service as its a waste of money.

I wasnt sure I was going to switch to Tru-green. This is the best my grass has looked in a long time. I get so many compliments and they keep coming. People want to know what I am doing differently, I say Tru-green. So I am pleased with the results!

Very nice customer service

Your people are a vehicular menace in my neighborhood. They park in the middle of the street to check their phone and have driven into yards as well. Please see to recertifying your drivers.

Treatments work! However, I received a call stating they were noticing an increase in mosquitoes this year and wanted to schedule 3 more treatments @ $132 each. I explained they have not even sprayed this year at our house so I have no idea if the prepaid treatments will work or not. He continued to say he will schedule the extra treatments. I again told him we do not want the additional treatments. He then went on to say they have seen an increase in ticks, fleas and spiders in our area and wanted to sell me additional treatments for this. Not happy with the SALES call.

Trugreen fails. I have huge bare spots in my lawn under their care. Attempts over the last 6 weeks to get this resolved have been futile. The call center people are nice enough, but they have to refer everything to a manager who never calls back. Both Lou, a service manager, and Liz, the general manager for Lansing, have been completely unable to follow through on what they said they were going to do. My lawn was supposed to be seeded two weeks ago it wasnt. A followup call to the call center revealed they were to arrive last Monday...they did but decided to put down a pre-emergent weed killer which means seeding wont be effective for 12 weeks. Thats September and a whole Michigan summer. I canceled my account with them today and went to buy sod. My recommendation: find another company to do this work for you.

Excellent business, they really take great care of Thier customers.

Didnt do the work I hired them to do

This lawn service did nothing for my lawn. I still had weeds after 4 months of treatments. Also, the past two treatments they skipped my treatment because they “Didn’t have access to my backyard”. I never signed up to have the back lawn treated, and since they couldn’t figure it out, I canceled my services. I wouldn’t recommend anyone sign up for this waste of money.

Its a good place to work

The weeds in my lawn practically disappeared after the first treatment. My lawn has never looked and and the specialist were always super friendly.

Only did 1/2 the lawn

Good luck getting someone to answer the phone at Lansing branch .I will just get what I need and do my lawn myself.

Amazing service

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