Weve brought our animals there for the last eight years. They have a caring and attentive staff. We have an epileptic cat and they have done a great job on consulting with us on the best medication combinations to ensure she is doing well.

I love Dr. Tatnam-Lily. She has taken amazing care of my best friend.

The vets and technicians all seem to truly love animals! For the most part, our experiences there are pleasant and well handled. I believe weve only had one or two times where we have not been happy with the service and it was with a vet who no longer works there.

Awesome doctors who listen and truly care about my pets.

Ive been taking my pets here for a long time. Personally Ive never had a bad experience. This is not an emergency clinic, I would not recommend calling/seeking emergency care here. Appointments have to be scheduled pretty far out, but theyre busy; I get it.

Miller Animal Clinic seems like a nice place upfront but when the bills come is when they show their true colors. At least give me an estimate before you charge me half my pay check.

Exceptional! Love Miller Animal Clinic. Have been taking all my pets there for over 20 years. Highly recommend.

I was very disappointed with my last visit. I thought it was very over priced for my services, not very welcoming and the staff seemed like I was a nuance to wait on. Unfortunately I don’t think I will be returning.

Good, quality place. We have been taking our animals here for 14 years. Would recommend to anyone!

Between two dogs and two cats over a period of about 10 years, I have become very familiar with the Miller staff and the practice. They are hard working and genuinely care about our animals. We recently had to put our cat down, and they were especially accommodating and courteous through the painfully sad ordeal. In recent years, Dr. Sharpies has been an excellent communicator and we always feel like she takes the time to explain our pets’ conditions thoroughly to us. We trust Miller and feel good knowing our pets have a great health provider right here in town.

I have 7 pets and we have meet every Vet there is on staff and used them for our pets. We love them all! The complete office staff are great to follow through on very piece of paper work needed. Every one does there job to the fullest. If it wasnt for them I would miss annual visits. they are great about reminder calls, checking up on your pet after surgeries.

Always super wonderful to work with. Also usually pretty busy but Ive been going here for years and always have been happy!

Is the the best animal clinic in Lansing Michigan if youve never been there come check them out

My parents have taken their pets here since the 1980s, I have taken all of my pets here as well for emergency treatment, annuals and boarding. Professional, caring staff that has always been helpful. Boarding costs are very competitive and I know my pets are in good hands. I prefer their booked appointments over the free-for-all it used to be as now you know your wait time wont be overtly long.

Im in utter shock! Ive been taking my cats here for years and never had any issues before today! Found one of my cats had a bloody, swollen shut eye when I came home from work! Called them immediately. We were forced to go on hold for 20 minutes instead of being allowed to explain our emergency. When we were finally taken care of, we were told all the doctors were gone and to wait and call tomorrow to MAYBE get in. No compassion. No apology. Im sorry, but I know they used to have an emergency vet on call, what happened?! I cant wait overnight for something that can permanently damage my pet! We were told to take him to MSU if we couldnt wait. THEY were great and declared that his case was indeed something SOMEONE needed to see right away in case of trauma!Ill only continue here because of Dr. Kooney and how he is with my cats. He genuinely cares. After theyre gone, no more!

This place used to be good. It’s now a complete disaster. Called twice today concerning a test and if positive I would get medication. The reason I called twice is that I live 40 minutes away. Told if I got there before 3 pm they would have enough time for test and send me home with medication. Got there at 1 pm. Left with no test results and “if the results are positive you can come back tomorrow for the meds”. Sure everybody can just take a 1/2 day off work to come get meds... plus the 1/2 today. Time for a new vet.

Always been treated fairly, Dr Kooney is very good with all my pets and very good at explaining whats happening and or going to happen.

Great vets and staff mostly out of MSU vet program

We recently had to put our dog down and they were so compassionate and careing

Love how they care for your pet and are very plesent to be around

Over pricedShady business practicesThe staff make you wait for long periods of time.Avoid this place.

Terrible. Terrible. Terrible. They were good when you could go in and ensure actual care. I paid for services and was told to find a new Vet. I paid them to care for my animal and they refused. Dont go. Just dont.

They take such great care of our pets !!

I dont know what happened to this place. They have been dropping the ball more and more recently. Trusted this vet for years not anymore. If your pet has any illness which requires routine care dont go to millers. Most of the time they give you an attitude over the phone. If its hard to keep techs. Heres an idea maybe you should pay more than unemployment to keep them. Dr kooney is great this new doctor they have is one of the worst vets i have seen. Its really sad to see this place go downhill like this.

Great vets, Great techs, Bear is loved there!!

I took my prehistoric cat there several times. The staff has been very friendly and compassionate. Parsley was seen for routine care and then for an injury. His final visit brought an unexpected diagnosis and end-of-life decisions. I was given information the entire way through to make the best choices for him. I was able to be with him in the end, even during the quarantine. The entire staff was very compassionate with both of us. I am grateful to the entire staff for taking care of my baby.

Great people who care about animals!

Lovely veterinary practice! Weve gotten to know all the vets at this point and theyre all great. I also appreciate that the practice is completely fine with you asking about prices and whats recommended vs optional. The assistants and technicians are really good with my anxious rescue pup. My dog actually loves coming to visit here! The one problem is that the office is quite understaffed and Im regularly put on hold for 10-15 minutes as Im calling to check in for our appointment. I would not at all mind paying a little more for their services if it would let them hire another staff member!

They carw so much for my animals

Always huge waits. Waiting in lobby forever. Then taken to a room and waited forever. Filthy. Not impressed.

We took our cats here for their annual appointments for 4 years. The office is quite small and gets busy, but they had Feliway towels to help calm our cats before their appointments.

I was left with the tough decision regarding what to do with my mothers cat after her passing. I brought Willie here to be put to sleep. After speaking with the Veterinarian she encouraged me to do some diagnostic tests first. Turns out Willie was diabetic. Thank you so much Miller Animal Clinic for taking the time to talk with me, discussing options and being extremely compassionate! It means so much to know that Willie can now have a few more good years left and I know thats what my mother would have wanted!

This has been one of the worst clinics we have ever done business with. They are rude, uncaring and make more mistakes, particularly with our pets prescriptions, than should be humanly possible. We are taking our animals elsewhere and others should do the same. The problems are chronic and not getting any better.

Outstanding customer care.

I have been bringing my furry family members here for years. They are amazing.My family and I would like to thank them. 🐶🐈❤️

Nice and professional.

Ive been bringing Bronson, here for years.Weve recently found out he had stones in his bladder. March 1st they removed all theStones,were so happy with their care they provide. Well definitely refer anyone looking for a home clinic, that will provide such great care.

Use to be an awesome place to take my pets. Lately, they have dropped the ball. Always booked, but decides to charge you for forgetting one appointment. Piece of advice, if you are gonna schedule a time so far out, set up a reminder call for the client.

Figure out your pandemic protocol and quit harming your patients! You are a threat to animal wellbeing!

Great people

My dog doesnt mind coming here and neither do I. The staff seems to truly care about your pet and they are loving towards the animals. I have a new puppy that I have been bringing here since August and each time is a thorough visit, they make sure to address your concerns and keep a good history of your dog which is nice so you dont have to explain yourself every time and they know exactly what to do. Cant say enough good things about this place. However they are usually busy so your appointments might be out a couple weeks. So scheduling earlier is better. I can see why they are always booked up, its because they are awesome!

When it comes to euthanasia they seem to be more worried about getting your payment. Poor teaching that the ashes would be mailed. Still waiting for my ink paw prints.

Miller Animal Clinic has been seeing all three of our pets for a few years now. I cant say enough about how wonderful their staff is. I have called for the most odd-ball requests and they always seem eager to help in any way they can.I also enjoy going there to see Dr. Copeland. She has a blunt, honest, yet caring personality and is willing to go the extra mile just to ensure your pet is doing well. Our cat had surgery there earlier this year and experienced some delayed and rather severe bruising. Dr. Copeland not only performed the surgery, (which means she had to deal with me panicking, a lot..) but she also stuck with us all through the aftercare and follow up visits. When we brought her in for the bruising, Dr. Copeland ran every test possible without even charging us because she wanted to be absolutely positive nothing was wrong. Recently, our cat is experiencing more issues from a different matter and Dr. Copeland has been extremely patient, kind, helpful, and pulled some serious strings with other doctors to make sure we are doing everything we can to get things back on track.The only reason I rated this clinic as a 4/5 is because of the difficulty in communication at times. There have been multiple occasions where I have called and asked for one of our two doctors to call me back for days and days, still never receiving that call back.. Ive even addressed this matter with the office manager, (who was also wonderfully sweet), but nothing was resolved with that. It would be nice to be able to discuss small, quick matters like medication questions etc. with your trusted veterinarian without always having to bring them in for an appointment just to have a conversation.While we definitely hope that communication improves, we will still be taking our animals to see the wonderful people at Miller Animal Clinic as long as theyll have us. Trust me, I drive them nuts and they are still awesome every time!!

Growing up we have always taken our family pets to Miller for YEARS. Since coming home from college I needed a new vet to go to. When I called the office to ask simple questions I was treated with the most disrespectful customer service. I’m very disappointed. Looking at other reviews I can see that I am not the only one that has thought this with the staff.

Wonderful people, very caring and comforting in ones time of need when having to do the hardest thing possible with a loved fur baby.Will take all my pets there and tell many of my friends and family to do so also.Thank you for being so kind and caring during such a difficult time with my 17 year old cat.

Wonderful staff that genuinely cares about the BEST option for your pet not just whatever option makes them money. They have a lot of cutting edge technology and a good understanding of alternative medicine if youre into that. Weve never had to wait more than 5 minutes. Not sure why other people had long waits.

I feel they do a great job! I have been taking my pets for the past 3 years and they are very efficient and compassionate to my pets. I regularly have our older poodles teeth cleaned and afterward they look like new pearl whites.You can pay less at other places, but its first come first serve and the waiting times are excessive. My time is worth the difference.

I dont bring my cat here anymore not because they arent ok at their jobs, its mostly because they over charged and they werent that friendly. Besides that I still fill my cats ongoing prescription here because its just easier that way, and I kid you not. EVERY single time I call they tell me when I should come get it and when I get here they never have it filled. Literally every time. They always say they didnt get it all the way filled. Im not sure what that really means considering if it was partially filled it shouldnt take 30 minutes to finish it. I called at 3:30 the day before and they said we will definitely have it filled by the am, I came it to get it at 2:30 the next day and sure enough... they didnt get it all the way filled. I gave the two stars because although I give them 1 star on their prescription filling, they get another because they did take decent care of my cat.

Ive taken my dog to many vets and this one is by far the best. The staff is nice and caring. The only thing that bothers me is the wait time. Every time I visit them they are busy and I have to wait up to 40 minutes for their service. But overall, is a good place.

I contacted Miller Animal Clinic yesterday in a panic when my senior dog fell off my couch and appeared injured. The receptionist was able to keep me calm and give me clear instructions on how to lift and transport my dog into the vet office for treatment. I arrived a few minutes later and the staff immediately took my baby back to triage to evaluate her and begin treatment.I cant express how happy I was with their quick accommodation to my emergency. Thank you, from the bottom of my heart.

My dog had a serious eye injury that my old vet wouldnt wouldnt work into her schedule and wanted us to wait for more than a week. I contacted Miller because of a neighbors recommendation. They got my dog in and took excellent care of her. I absolutely love their staff and couldnt be happier. Thank you Dr. Kooney & friends!!

I would give a zero star rating if possible. They killed my best friend, with the irresponsible practice they run. Terrible place! I hate them

I highly recommend Miller Animal Clinic!! My puppy has had a lot of health complications and the entire staff has been so amazing, not only to my puppy, but me as well! I completely trust them with making sure my German Shepherd is well taken care of and I appreciate them so much for all they have done!!!

Always waited too long- they were too busy at times! Other than that, good for my cat

Staff is rude about simple questions. Doctors dont call with test results when they say they will. Staff puts you on hold and never picks the phone back up. Im changing to Waverly Animal Hospital because Miller is absolutely awful and doesnt care about you or your pets.

Love the vets but the office staff has really gone down hill. Ill be trying a new office. 😞

Dr. Sharples is amazing. Works hard to make my nervous dog comfortable. She is kind and attentive. Always willing to answer questions.

Miller Animal Clinic was so helpful and friendly! My dog had surgery in Sterling heights for a leg amputation and a few days later needed a few staples re-stapled. No vets in my area could get me in last minute except Miller! I was very stressed and worried about my pup and they were so calm and kind. They took my dog to the back right away and re-stapled him within minutes and did not even charge me. They were very reassuring and professional. I will be bringing my animals there from now on.

I have been with this clinic for 15 years. I still feel the veterianarians and veterinary technician are great. However, as of late, I have been very disappointed with the treatment I have received in the last few visits by the reception and management. I received no apology or recognition of error on their part for human error and was even told it was my fault; when in fact it wasnt. Mistakes happen, but as adults we admit and accept our errors, and as a business we apologize and rectify the situation, not pushing blame on the client. I have 10 animals, I will be finding a clinic that treats me more humanely and understands customer service.

They cant get you in very easily. Super long waits and hard to get an appointment. Maybe they need more vets. Loved it when doctor Miller was here.

My pup and I had a great experience. Will definitely be bringing all my babies there.

Went to drop off my dog to get neutered. I let them know I was on a very tight timeline and that I had to leave for work shortly (I dont have the luxury of coming in a couple minutes late). They could not have cared less....I dont know that I will be back after that.

Lengthy post, but my heart is so full of gratitude and appreciation for Dr. Drysdale and everyone who works here. They literally saved my dog’s life. My puppy was having trouble breathing a week after we got him. We didn’t have a vet for him yet, but Miller happened to be close to us so we took him there. They were able to triage him in without an appointment. They did some tests and determined that he needed 24 hour supervision, and since they don’t have staff available around the clock, Dr. Drysdale sent him to another emergency clinic who could monitor him more closely. We spent about a week unsure if he would survive, and this other emergency clinic would not give us any information or even return our many phone calls. He was put on medication by the other clinic, and on the day of his last dose, he bit into a capsule and spilled the contents on the floor. Panicked, we called back the other clinic and they said there was nothing they could do to help us replace the pill. I called Miller Animal Clinic And they had replacement medication ready for him in an hour. Even though they weren’t the ones who prescribed it, they were the only ones willing to step in and help. Then, the other clinic left me a voicemail one day, stating that my puppy had tested positive for several additional troubling and scary things. I immediately called the other clinic back for more information and they said they would call me back and they never did. I was sobbing in my car and unsure of what else to do, I called Miller Animal Clinic again for help and explained the situation because I was panicked, and convinced my dog was going to die. Dr. Drysdale remembered me and my dog and after I explained to him what the other clinic had said, he talked me through what it meant, calmed me down, and offered to call the other clinic to get my dog’s file sent over so he could be of more assistance. My puppy is doing great, and Dr. Drysdale has always been available to answer questions and give me information, never failing to ask how my puppy is doing and check in on him. He and the staff truly cared about my puppy’s wellbeing and it is obvious. I will never take him anywhere else. I cannot thank them enough.

The staff truly cares. Willing to work with you financially. They do the best they can.

Overpriced, long waits...questionable and pushy about drugs,tests and advice. I was discharged for a strong disagreement with the staff. Im sorry, but arent they supposed to be concerned with your animal???!!!!extremely wrong, and they wont take me back after 4 years. Ridiculous.

Ive had nothing but great visits here. Friendly caring and thorough. Doesnt over charge for unneeded services.

I had my cat spayed here and was very disappointed in the service. The vet was MIA other than to call me afterwards to say the surgery went ok. I read online that a consent should be signed discussing the risks, benefits etc. of the surgery. They DID NOT have me sign one. Which means that if anything goes wrong they can deny the surgery ever took place in the first place. There is no one to call after hours which is concerning. I was placed on hold for the on call vet and no one ever answered. Not to mention the facility is old and procedures are outdated (they dont even have a laser for declawing). Prices are also ridiculously high. I will not bring my cat back here.

Not a bad place. The people are always friendly. The only thing that irks me is the wait time. I suggest operating as a walk-in clinic or book by appointment only.

The doctors seem knowledgable but on several occasions I have waited for 45 minutes to an hour when I had an appointment. They also rarely talked through treatment options with me and would just hand me a medication before asking if thats the route I wanted to go. Ive gone in to try to find the REASON why my dog was itching and got a bandaid treatment instead of a vet who would work with me to solve the problem.Made the decision to switch vets to the exotics vet I take my ferret to, where they NEVER go ahead with a treatment without asking me if I feel comfortable with it and always lay out my options and make sure I feel involved.

Ive had long waits for my appointments like (45 mins) and other times was able to go just in. I spent total about $80 for all my puppys vaccines (all of them), whereas other vets charge $100 per visit, while they just charge for the vaccines. Definitively worth going.

I highly dont recommend this place i took my dog in for an xray and ge came out even worse then he was going in. I will never go back

If you’re reading this and don’t know where to go, take your pet to House Calls in grand ledge/eagle. Miller does NOT care about your pet.

Everyone is always so nice and caring

I would suggest that you never show up on time to your appointment because they always run late. One time I waited over an hour in the appointment room with no explanation. Last time I went in I asked if they were running on time today and they proceeded to tell me that the doctor wasnt even in the building yet... she was running a little late. Its ridiculous considering they have over 10 doctors. We also call this place the Mystery Vet because for some reason they are thrown off guard when you ask them about the price of something. As of late, I havent walked out without paying a couple hundred dollars each time. There is always a different price depending on the person checking you out. Lastly, when my Cat dislocated his leg we took him here. At first, we brought him in for an emergency and were told that we needed to wait... I demanded they take a look due to him level of pain and the tech told me that it looked like a vaccination reaction. I stayed and again demanded they take a closer look. His leg was dislocated at the growth plate! Dr. Grant recommended we take him to a place she knows well in Detroit. Im not sure if shes ever looked at a map but Flint is not Detroit. Nonetheless, the place in Flint was very low class care and wouldnt even allow me to stay with my cat. They said to drop him off and they will call later in the week. Im not going to just drop my Cat off in Flint. We ultimately cancelled the surgery and ended up taking him to MSU the next week for surgery. MSU evaluated the Xrays and took further Xrays to determine that he didnt need surgery, rather a splint. We saved over $4,000 and my Cats leg is better than ever. This place is overpriced and doesnt know how to properly schedule appointments to avoid long wait times. I would recommend calling ahead before your appointment and ask if theyre on time for the day... I always do.

I took my dog here to have a major surgery. After nearly $1000 at msu animal medical and then finding out my dog had to have his eye removed due to a tumor in it at a additional cost of $1200 to $1800. I shopped around and the cheapest by far was miller animal clinic at about $850. Needless to say I was pretty happy, That is until now its 1:30 in the morning the night of surgery and my dog was released 8 hours after surgery with antibiotics and 4 Rimadyl 25 mg tablets taken once every 24 hours for pain. Upon call msu back as there the only clinic open at 1:30 they advised me that Rimadyl 25 mg table is like a 500 mg Tylenol for a person. I guess you get what you pay for who thinks after removal of their eye would be okay with a 500 mg Tylenol? Cant wait until 7 am when I can let them know what I think about the service provided

Two years of being clients of this clinic today, my dog ​​is super sick. I go to her and they do not take care of me because I do not have an appointment, as there can be people like that.

Helpful, friendly staff, they have appointments available after 5

I have gone into Miller twice and I dont think I will go there again. Somehow they always talk me into getting more tests and more medications even when I say no. Last time I brought in my dog because he had fleas and was experiencing some hair loss. They talked me into getting heart worm medication and flee medication and then cornered me into getting a test for my dog to see if he had heart worm so that he can safely start the treatment with the newest top of the line product available to keep him healthy. I drew the line finally when they were suggesting I give him steroids to alleviate the irritation caused from fleas. So long and short, I went in to Miller cause my dog had fleas and I came out with a $198 bill.The time before, they agreed to see my dog for a first time free check up after I got him from the pound and basically forced me to buy dewormer though the humaine society told me that they had given him dewormer. So they weighted him and talked with me for 15 minutes and basically charged me $40 for dewormer which I did not give him because I do not believe in giving my animals drugs for no practical reason.In addition to over-prescribing treatments, their service is neither timely nor what I understand as in the best interest of my pets. On average they have made every appointment that I have seen the vet on average 10-15 minutes at most into an hour long appointment composed of my time being wasted as I wait for someone to do anything.I dont know if this is normal for vets. I went to a vet back home once who after taking our dog in for symptoms that seemed awful (bloody diarrhea) and in return I was told to change the diet of my dog and amazingly he got better. I cant imagine Miller ever giving me advise like that. It is a shame I did not look on google maps earlier to see what other people had to say about them. It seems that other people had similar experiences.

Waiting time here sucks....worst I have ever been at a vetNo ventilation in the waiting rooms.I question this place. Very frustrated.

One of the worst vet clinics around. I’d drive hours to not have to go to this place.

I took my pets here for years and was generally pleased with my experience. I had a final visit and communications with them to provide my cat with medications during travel to leave the country. For a WEEK I called and they said they would call me back, and did twice in one day, but my voice-mail was full. I kept calling back, and kept being told they would let the vet know, and then finally the on-call vet said I would be taken care of morning of our trip and I arrive and the staff looks irritated and says they cant do anything for me. So...if you werent going to help me, just tell me so I can make other arrangements. So frustrated and disappointed and feeling abandoned at the last step of my journey with them.