Had a delivery placed on hold for pick up. Worker was quick to assist. Hours of operation are limited 10-2 M-F

Helpful folks up at the desk. Had to head in often for work and have seen them interact with a ton of customers. Even if they cant resolve your issue themselves, theyre great at pointing you in the right direction.

Very friendly and quick to help (:

I have been coming here for a few years. Staff is friendly and I have never had any issues with my packages. Highly recommend.

All department workers shopping & receiving, mechanics, etc. very friendly & helpful.

Extremely nice and helpful employees.

Customer service is super helpful & Always professional and polite

UPS has made the decision that my package is not an essential item. I paid for overnight shipping so I could receive my essential item on Friday 4/10/2020. The package was on the truck for delivery then Held. I am not allowed to pick it up, or will they tell me when it will be delivered. UPS should not have the power to determine if a package is essential or not. I understand this is an odd time we are in but if the USPS is delivering everything why not UPS? This is not the first time UPS has failed to deliver to me on time but it will be the last. I will Never use UPS again or order anything from a company that ships with UPS.Thank you.

Only open for 4 hours while most individuals are working.

I paid extra to get my package on a specific date and the package has been floating around the Lancaster warehouse for two days now not being delivered on time. This is poor customer service and I will specifically request that any other orders that I make NOT go through ups because of the bad service. What is sad is there has been lay offs from the usps and I still got that package that was sent the same time before this one. I really expected more from ups but not anymore. Shape up or shut your doors and if your “too busy” hire more drivers so this doesn’t happen again.

One person working at this location that you are forced to go to... UPS should opt to have other pick up locations. Covid-19 has you standing outside on a cheese line in the hot sun in the middle of the desert to get your packages. Cmon.. Do better than this.

Every time I order something thru UPS it always ends up coming late or “can’t be delivered” so I have to wait another two days for my package to arrive.Or for one package I even payed the extra 12 dollars for next day shipping and it didn’t arrive the next day, instead two days after. So far pretty upset with how they have been shipping, I really hope it gets better.

Very helpful, in and out fast. If you need to send something from the hub office, this is the place.

Amazing customer service...the best around...thank you...

BEST delivery place. Don’t forget that these drivers that people complain about has 150 stops minimum - 400stops (not included Christmas season when they have 500+ pieces) they can’t wait for you to open the door. They don’t have all day to sit there and look pretty till you open the door. Pay extra so you have to sign for it if you wanna see there face that bad lol.

Long line but super quick service.

Customer service was awesome even though i was in the wrong place lol

Great customer service man was very informing

For quick help: the site isnt easily seen, amd the building you need is either in front of you if you drive in through 1 entrance or to the left if you use the other. If theres a truck right there the building is hard to see. It takes a while for the phone to be answered (at least at the evening pickup), and you need a mask. They limit it to 4 people inside at a time. If you can, bring alcohol wipes to use on their phone when calling in. Nothing is provided- an upgrade to an intercom might be better but thats not in my power to change. The conveyor belt is visible from many areas. Good AC inside the building. What follows is my long story of my experience.For some reason, not by a UPS error, my Amazon order had the wrong house number (it didnt exist, which was lucky for me.) Because of the restrictions placed are putting on hours, they are open from 10AM-2PM for picking an item up. Then they called me around 6pm to let me know that I could get the package between 7pm-8pm by going there and using the phone outside to be rung in. It was a little difficult to find- even with Google Maps helping I had to make a u-turn and drive slowly. When I got there I had no idea where to go. Its where their trucks get loaded up for deliveries and one truck was blocking a tiny building. I drove all around the lot trying to figure out where to go. Eventually a man working the conveyor belt helped me amd I got to the front. I had to wait for a woman to finish using it before my turn. It took a while for someone to answer the phone (and with Covid making changes everywhere, I wish alcohol wipes were available to clean the phone- they arent so being a few if you can... or they should set up an intercom instead); I gave my tracking number to the woman who answered and she told me to wait for the door to buzz. I ended up going in as the person behind me left. It took a while. If the address had been correct on my order I wouldnt have had any issues but that was an error from Amazon ot me. It was a frustrating experience but at least I didnt have to wait until the next day hoping to get it, and 3 of the 4 people I spoke to were pleasant. The 4th person had headphones in and pretended not to see me or the car I was in. Hopefully the wait was an exception to the norm because of the times we are going through.

Open at 10 am only problem.

I ordered my infant his car seat and theyve held on to it for a week now and still no delivery. All my other packages are coming in just fine. When tracking my package they keep changing status. Worst ever

My five-star rating is based on the services of Alan who is simply an amazing person and a very caring employee.

I went to ship a package for my business at 2:45 p.m. there was a sign on the door out to lunch. Why is that a big deal you ask I have a business to run and my customer has to wait longer to get a package. This is not the first time something like that has happened. However, I must say the employee left working worked his butt off!

Worse ever

This customer center is great. They are open late if you have a appointment and will really go out of their way to make sure you have your parcels.

The two guys that work the counter are the best and so helpful.When my tape wasnt holding up, he said no problem, I will secure it personally. Dont you worry. We have lots of tape. He even gave me a bag of snack mix when he heard I hadnt had time for lunch that day.What a gentleman.I have cut out the shipping places and just go straight to this UPS site.

After complaining about packages that werent delivered and mentioning cameras showing the driver never exiting three vehicle, we stopped getting packages delivered. They lied about delivery attempts, stuck new mislabeled stickers over correct addresses. Absolutely criminal, use any other shipping companies.

I ordered a package that is a supply to my business, has been out for delivery for 4 days still nothing missed out on tons of money due to this

Staff has little to no information and while I was angry because UPS screwed up my delivery. The staff member on duty was very rude in my opinion. The first rule of customer service is the business needs the customer not the customer needs the business.

This is the most inconsistent UPS Center ever, there has been multiple times already where Ive had my packages kept for three days to week past delivery date and my most recent package was delivered to some else even though the package had a label with the correct address on it.

Very good peoples working there.

Just wasnt feel it. No greeting of the costumers. I feel no matter what type of company you are if you have costumers acknowledge them. I feel like I had went to a funeral and the place was sad. Upbeat will get you less people walking right back out!

The manager of this place is amazing. She made sure I got what I needed!

They knock on your door wait 3 seconds and leave, then you find yourself chasing your package for days and the next day delivery that you paid for becomes a joke. if you want to call their offices for help you are routed to Panama or other foreign countries with such thick accent that it takes you all day trying to figure out what to do, really people dont need the extra stress on their lives. DONT USE UPS, THE US POSTAL OFFICE PROVIDES BETTER SERVICE as incredible that might sound, in this case is the truth.

UPS is the WORSE !!! Bad customer service ! Can’t even talk to a human being for my package. There never on time !!

Easy place to send stuff out from. No frills and strait to the point. Parking can be tricky though. But the people really know what theyre doing!

Said open at 9 am showed up at 10 am not open. Manager Mike said person to run front desk didnt show up and its not HIS job to run them.

This is the worst delivery service ever. I have sat and waited at home all day twice this week for nothing. The driver never comes and never leaves a door tag. Just marks in the system that delivery was attempted.And the customer service is horrible no solutions offered other than oh well keep waiting. If you want to get your packages delivered to you in a timely manner I suggest Fedex. Because UPS is simply to incompetent.

I only have two shipping companies that routinely screw up my shipments, UPS is number one on the list. Their call center is out of the country so good luck trying to get it fixed. You can try going into this customer service center, but it’s the same thing. No one wants to really go out of their way to help. I don’t know why people use UPS when there are better options out there.

Of the four packages that were destined for me in the past three days, none of them were delivered to my address! Not one. 0 for 4! Instead, they were left on the front porch of a house five doors down the street. My postal carrier brought the first one to my home. This is unbelievable! UPS delivery people are paid to accurately make a delivery. This UPS driver cant even discern a ##58 from a ##88!

Every package that goes through here is a day late, thank you for working hard but please be honest with your estimated delivery dates.

Its a busy UPS center so there can be a bit of a wait which is understandable. The problem that I have is that the customer parking is very limited. Theres less than a dozen ( about 5-6 that I remember ) places for customers to park. I spent more time in the parking lot waiting for a spot to park than I did inside.

This place sucks and they have lazy supervisors!And no one is wearing a face mask.

Great customer service all day everyday. Ive never had a problem shipping with this location or any other U.P.S. store for that matter. Knowledgeable employees upfront and in the warehouse. five stars.

5/22/19 6 20 pm I hear a loud knock on my door, I live in a mobile home. I immediately jump up, walk straight to the door, open it, The driver ran to his truck, drove away. IT DID NOT TAKE ME 1 MINUTE TO GET TO THE DOOR. Palmdale has always had very slow, and bad mail delivery, But now, UPS ?No note left, just drove away, really fast. That tells me no one hires enough people, not the post office, not UPS, not ROSS Dept stores.

No A/SProcess was very slow

I was told my package would be delivered by Thursday (end of day) Thursday end of day came and no package. I checked the status online said it would be delivered Frida by 3pm. Friday 3pm came and no package. I for sure thought it would be here by the end of day and nope nothing. Now its Saturday and they regret to inform me that they would not be delivering my package.I have to pick it up Tuesday.

They do seem under staffed. Shame UPS use to be #1

UPS always does a good job

Why in the world would you people still have drivers out at 11pm. I just got a package dropped off at this absurd hour. Are you aware people have children, loud dogs, and idk maybe are trying to sleep themselves!! I think anyone would rather it just wait another day instead of get scared to death by doorbells ringing, dogs barking, and children waking up! Jesus Christ use some common logic!!!

I was help with my box that I was sending to my granddaughter, they use a new system for faster service and to top that off the price was very reasonable.

Always friendly staff.Quick service.No delays or hold ups.

Please train your drivers better, to double check delivery address and not just drop packages anywhere they feel. I have never in my life experienced so many screw ups by a delivery driver as i been recently experiencing with U.P.S. i just recently moved to new address and ordered a few things on 2 ocassions and driver dropped them off at other block, lucky i was able to get my packages because whoever got them were nice enough and honest to bring them to me. The way i see it, my neighbors should be getting paid to deliver my packages instead of you guys. Very dissapointing service, and im a Fed Ex driver myself so i dont understand how your deliveries get so screwed up so often . Im sure these mistakes by your drivers are costing buyers a fortune and lots of headaches, specially for people who depend on your delivery service for their medications, could even cost someones life. Something has to be done to clean your act and not just take customers money without delivering. Still hopeful,but as long as i can i will always ask not to send my shipments by U.P.S if i can help it. So inconvenient and stressful to be wondering if your package will arrive or not,specially when someone orders things that cost a lot of money, not everyone has money to throw around.

Edited on Aug/02/2021 (at the bottom).Whether you are picking up or dropping off any packages, doing so at this customer service center means a quick, efficient, professional experience. Parking might be an issue (since the parking spots are located in the northwest corner of the location whereas the customer service area is in the northeast corner of the location) but they will allow you to use a cart/dolly if you need one to handle your packages.Edited on Aug/02/2021: Just realized they are not open their regular hours anymore. Now they are only open for 4 hours from Monday thru Friday - 10:00am to 2:00PM.Most UPS stores (the franchises) are open 9 to 5 M-F, some even on Saturday... so you may be better off choosing a store rather than this location (which is their corporate owned/distribution center).

If you ever have the option of choosing between ups and anything else don’t use UPS. Worst drives ever . They just leave packages anywhere and don’t knock or ring the doorbell. 3 missing packages in one week. Again if you have the option don’t use them. Plus they leave packages past 6, really? It is not that busy it is not LA.

Great customer service and staff. Being in the print business I need them everyday to get products in and out of the valley and they always deliver on time.

They have multiple kiosks to get you taken care of and help to guide you through.

We picked up our parcel and was out quickly.

Very courteous and fast service

Deliver rain or shine But Wish they would be a little more careful with Packages

Helpful and friendly service. Quick in and out.

Cool

Short and quick.

Always the friendliest service!

Parking is absolutely horrendous at this place you dont know where to go you dont know what to do, come on now one of the best businesses for shipping packages in the world and theres no place to park. Two stars only fix the damn parking lot.

Says my husband chris comes here everyday before work wonder way

Allen was very helpful ! Was able to send out my return package within minutes. Thank you Allen 😄

Quick and easy. Better than waiting all day for the packages

Last night my sons percription of a hard narcotic was delivered to someone elses home. Signature required, they droped the ball. And now my paralized son is going to the hospital and someone out there could die if pills are taken!!! Dont put your faith in UPS!!!I FILLED A COMPLAINT WITH NO SATISFACTION!!! THEY TOOK IT VERY LIGHTLY! I WILL BE CONTACTING A LAWYER.

They never try to deliver to my door. This is the 2nd time they just put attempted delivery. I needed my materials today -_-

Helpful and resolved issues quickly.

So, I could not find a package, and called. Well sure enough, its here. It was just a romper for my daughter, so he slid it closer to my front door which Im glad cause no one can take it that way hahaha none the less, Craig the ups driver actually came back to double check to make sure he didnt put it at the wrong house. I have NEVER had such a friendly driver do that before, and he was so sweet. Drivers like him make me so much more comfortable ordering things and mailing things out. Thank you. Big kudos. 🤣 sorry I looked so ratchet coming outside. Hahahaha. I would give 10 stars if possible. Totally made my day.

They have a working drop off box in the back, it is hard to find and they are doing construction right now (Nov 2019) the drop of box is only for small packages.

Because I am an employee there lol

Went to drop off a pakage and they were closed but an employee pointed out to me that they would be open for a few afterhours for those who (like myself) were dropping off thier pkgs late. So I came back in an hour and I was not only able to drop off my package but the gentleman who helped me even sealed my pkg for me and since it was equiptment I was returning to a very well known company that UPS delivers for. He even offered to print the return label for me! The whole experience was very much appreciated and it reminded me of the way business used to be done. Keep up the great work and thank you again! I would proudly recommend UPS to all my friends and family Everytime!

I like this place is very good

Never keeps up wit ppl packages

Great clue very helpful with all your needs

Quick, friendly service.FYI they are open on Saturday from 10a-1p

Parking is terrible and the customer service room is cramped and understaffed. If possible, come alone (without kids in tow.)

Good place to drop off your packages

If you need to drop something off they are quick and very friendly

Carol is awesome.

This place sucks. My package was supposed to be here friday 07/28/2017. UPS driver never made it, so they rescheduled my package to Monday 07/31/2017 and i still havent received my package. I had to call and follow up with whats going on and they had said that they dont know where my package is and will call me back as soon as they get word on where its at. It is mg replacement phone and am phoneless because of this inconvenience. Thanks UPS😔

These guys work hard to provide great service.

Busy due to holidays, but got the package I needed.

Slow but polite n helpful

In and out no hassles!!

I have ordered a phone from verizon. It has been at the Lancaster Depot for three days. Ive called ups several times and they told me they were sending a message for someone there to call me. They have not.

Long line, but helpful and friendly.

Accessible for bulk mailing...

Always great customer service from the main hub here in Lancaster.

I rushed after work to go pick up a package and showed up at the door at 8:29pm right before they closed just to have a VERY RUDE employee tell me that the computers were shut down and i had to come back tomorrow i then toldd him that i knew i was close to the closing time but i wasnt gonna have time the next day and i had made it on time. He just shrugged me off and saidNah man ya late and told me i wasnt going to get anything until the next day.

Very nice people

The door is funky, youll get in.

Been calling regarding a package I mailed my mother and she still never received it and it’s been three months and was on hold for Almost an hr every time my mother called them and myself!!

Dont use the package drop off. I dropped off a package, it never got to its destination and then I was told that packages get stolen from there all the time and they could do nothing to help and that the drop off was only for letters (even though the box clearly states package).

Sad to say that the deliveries from this center keep getting worse. Their night deliveries of my packages to wrong addresses are a big problem with me. It has gotten to the point where its actually scary because I never know if I will receive my package or not. These issues keep increasing. Maybe bad location management?

Tiny parking lot for customers but if you need to ship something and have boxes ahead of time this is the place for you

Facility needs to be updated very outdated staff is courteous