Just purchased a 2015 Lexus from Kelly Cadillac. Professionalism certainly stands out at every level of communication in regards to the buying experience. Hats off to everyone who made my experience delightful, a special thanks to Kim working with me during the negotiations and finalising the purchase.Indeed a great team, good to know there is still some honesty associated with purchasing a vehicle at this family owned business. Wishing you many more prosperous years!!

This is by far one of the best dealerships in the central PA area. The staff is friendly and knowledgeable and the owner Geoff is hands down one of the best. I am buying my second Cadillac from them today and I cant wait. Please visit this dealership if you are in the market because you deserve to be treated the way they treat you at Kelly Cadillac.

As long as am a Cadillac owner, I will be a Kelly Cadillac customer. Both the sales and service team treat me as a valuable customer. The service team makes sure I understand the work before performed and talks through my options and the pros and cons of expensive repairs.

My car buying experience with Kelly Cadillac was Great. The salesman went over and above from beginning to the end. The owners came over took the time to talk to us which really made us feel really comfortable. Also the F+I manager took his time explaining all the paperwork so I totally understand what I was signing. I would recommend this dealership for your next car buying experience.

I recently purchased a 2012 Cadillac SRX from Kelly Cadillac. The salesman was outstanding, and Geoff was very personal. The vehicle handles awesome! Today, I had some minor work done. Was completely surprised there was no charge! Thanks so much for way you treated me! Ill be back!

Kim was our sales person. What a great job she did . She was very informative in helping us pick a suv.We traveled extra miles to go to Kelly s. So glad we did. They went above what they had to do to get the color we wanted! Glen was great with the paper work. He made it easy signing all the paperwork. We will go there again to buy our next Cadillac!

Great people, smooth deal, excellent vehicle, great follow up after the sale. We couldnt be happier.

Kelly Cadillac has been my dealer of choice for quite a few years. The sales team provides all the information needed to make an informed decision about your purchase. The service department provides the information and action to keep my car in top shape.

Great experience with oil change and tire rotation my last service appointment. My car came back so beautifully cleaned and scratches repaired. Thank you so much for going the extra mile

Great dealership. Great people

In my decades as a Cadillac owner, I have to say Kelly Cadillac sets the bar for all other Cadillac dealership! Simply the Best!

I would recommend Kelly Cadillac to everyoneFirst dealership I have been at where the owner comes over to make sure you are being taken care of and everything is fineGreat experience

Great dealership, wonderful people!

The entire staff was extremely Professional, polite, respectful and accommodating!

Excellent service. They picked up and dropped off my vehicle at work same day; and returned it cleaned and in better condition then they received it. Will probably never purchase a different vehicle other than Cadillac just because of the service.

Super friendly place to service your car or truck. I take my Chevy Silverado LTZ there because they treat your vehicle’s like it’s their own and they wash after servicing which I really like!

They did a wonderful job with my vehicle I appreciate all they have done for me

Kelly Cadillac is by far the best Cadillac dealership I have ever experienced. Everyone was so personable, accommodating and informative. I have and will continue to recommend them to anyone looking for a vehicle. Ownership, sales and service was amazing!

Unfortunately Ive taken both my wife and my Cadillac here for service and have had both of our vehicles damaged and needing to have parts replaced. The first was my wifes cts. We took it in because we noticed a wet headliner. We were told they unclogged a drain for the sunroof and resealed it if I remember correctly...low and behold after the next storm the headliner was wet again...we took it back they then told us the sunroof tray was indeed in need of replacement and them trying the first time was what was needed before GM would warranty it? So they replaced the tray..great right? Um no when we picked it up and put the sunroof back the liner was off track and wouldnt go back to its original position..guess what it had to be replaced....knowing that we should have taken my car elsewhere but I thought hey no ones perfect it was an honest mistake and kelly covered all repairs. So when my xts started to have a musty smell when running the ac I thought Id have them take a look... I was told it needed a new cabin filter..ok no problem. I you tubed it to see what was involved..basically taking out the glove box and replacing the filter.. so 300 later I pick the car up..only when I went to put the receipt in the glove box it wouldnt open! So again I called and was told by Doug thats strange they really didnt do much to the glovebox but he could schedule me to look at it..in a week! Ok fine I drop it off...he calls me asking if they could keep it an extra day that they are working in it..I said sur and asked if it needs replaced is its under warranty? Im told sorry it isnt and it would be 500 to 600 if it needs replaced..i get told the next day, good news we fixed it no charge...I pick it up the leather on the glove box is damaged and the cord that allows the slow release is cut! I go right back in and am greeted by Geoff the owner..I explain my displeasure he assures me it will be taken care of..he has his general manager lynn call me and both were very gracious and apologetic to me which was nice..they replaced the glove box at no charge..I would up calling GM corporate who looked into my issues and they were lied to by someone and told they never damaged my glovebox and in fact YES my glovebox is covered under warranty! So my assessment is that while Geoff and Lynn did take care of me I felt I was treated poorly by those who were doing the actual work on my vehicles and DO NOT trust their techs to handle even the most minute of jobs..its a shame to have your vehicles which weve paid over 60,000 dollars for handled this way!

I love this place, excellent service and everyone is so welcoming and super nice

Kelly Cadillac values customer relations and makes the effort to provide service plans that are user friendly. This is important to those who realize that convenient service plans go hand in glove with the sale/purchase of a vehicle.

After spending 90 minutes at a different car manufacturer/dealer on Monday, I was not impressed with their business agenda. So I went to my preferred dealer, Kelly Cadillac and had the best experience. My service manager, Lynn Yoder knew I was coming in and walked me in to the showroom and introduced me to Geoff Kelly. Geoff then introduced me to Marc Gagliardi. Marc LISTENED to my desires and fulfulled exactly what I was looking for. No muss, no fuss, no smoke and mirrors. So refreshing! I returned a few days later and picked up my new, beautiful CT5. I know Im going to love this car, and cant think of ever shopping anywhere else. I just wish Cadillac still offered a manual transmission that wasnt on a V :)

Always a great experience whether buying or servicing my car. The Kellys, and their employees, are very nice folks.

Just had a recall work done there and buy the way they washed my car. Thanks

This is one of the best Cadillac dealerships you can deal with, professional service in all departments.

I had a scheduled service on my Escalade, while I was waiting on my vehicle I took a walk around the car lot and just happened to come across a new XT4 . Jeff Kelly asked if I would like the keys for a test drive and the next thing I realized I just bought my wife a new car. The XT4 is a smooth driving vehicle with the room of a large SUV. Thanks

Bought a 2011 SRX at the very end of 2018. Nothing but problems since. Within the FIRST YEAR I needed new brakes & brake pads (even though we were told they put new brakes on before purchasing)...2 wheel bearings, water pump, MAF sensor and now its making a very loud noise in the drivetrain, probably the transmission or rear differential! What an absolute joke and nightmare this has been. They sold it to us for over fair market value (my fault I know) But just know unless youre buying a new/more expensive vehicle from them dont expect the red carpet treatment.***UPDATE 11/16/2020***Rear differential was the culprit, which has now been replaced. Now there is an oil leak from the motor. I cant make this up! I either have severe bad luck or I was sold a complete LEMON. No one has reached out to us since I mentioned them buying it back from us.Update...oil leak is from a cracked transfer case. WOW

I was in the market for an XT5, and started the journey on Edmunds. I was given some choices of XT5s at various Dealers and chose Kelly Cadillac, because they had a few XT5s that I wanted to see. From the moment I walked in the door, I was impressed with the Sales team. I was shown 3 or 4 XT5s and then some XT4s. The salesperson explained the differences, and I ended up purchasing and XT4 that I am in love with. thank you Kelly Cadillac.

I recently bought a 2011 Cadillac Cts-v coupe. I took it to Kelly Cadillac to get serviced and had a warranty repair made. I called them and they made an appointment for me immediately and before my appointment they called me and said the parts that needed to be ordered for my repair arrived and I can take my car in before my appointment if I would like to. I took it in 3 days before my appointment and they got the repairs done immediately! Called me and said it was finished the day after I dropped it off. I asked them to look the car over completely to find anything I may need now or in the future and they said my car looks great! So they didnt try to say I needed something I did not to make money off of me. When they called to say my car was finished I was surprised how fast their service is and asked if they could do a few things I wanted to get done in the future but possibly doing it right now since the car is already there and I knew they would make the repairs in a timely manner. They called me and told me the prices on the parts and labor for the things I wanted done and I went ahead and had them get it done. Couple hours later and what do you know... my car is all done!! I could keep on talking about how happy I am with this dealership but let me wrap it up and just say their service department is A+ and they wash your car after servicing it!!

Very good people service

I am from Long Island, NY and travel all the way to Lancaster to purchase my vehicles from Kelly. This is the third car Ive purchased from Kelly Cadillac and without exception, this is the BEST dealership I have ever had the pleasure of dealing with. Mr. Kelly, his wife Kelley and Marc G. are amazing and I am so honored to be a part of the Kelly Cadillac Family!!!

Excellent care and Customer Service

Great Service . Great Customer Experience .

Friendly and knowledgeable staff. Only place I go to get parts for my 2008 Saab.

I purchased a used car this past weekend from Kelly. I had the pleasure of meeting the owner and his wife of the dealership. That by itself gave me a good feeling that these were folks I could trust. Everyone involved in the transaction was super nice. I am very pleased with the car that I purchased, the customer service, and courtesy given at the dealship. There was no pressure to purchase but it would have been my loss if I didnt get this exact car I wanted. Everything worked out great. On delivery, the used car looked brand new, which made everything that much more enjoyable in the experience.

Great buying experience! Purchased my beautiful used CTS after test driving a couple of models. Salesman Joey Fellenbaum was a great guide through the process. He patiently provided all of the information I needed to make the decision to purchase.

Excellent buying experience.

Fair pricing, top notch customer service all the way around. You really do get that Cadillac treatment the moment you walk through the door. The owners are on site and ready to help you in anyway possible. I wont go anywhere else for my Cadillacs!

The staff at Kelly Cadillac always make you feel like youre the most important person in the showroom. The service department is top notch. The employees there know you by name and stop to talk to you.

We are extremely pleased with all the personnel at Kelly Cadillac. Everyone there is very professional and are geared to provide the best customer service...always! Howard is always upbeat and you can tell that he really enjoys his job. Lynn Yoder and the entire service department are very accommodating and thorough; making sure that we are always satisfied. There is a reason that Kelly Cadillac is rated as an excellent Cadillac dealership; it is their staff and their devotion to superb customer service.

Always a friendly experience. They go out of their way to be helpful.

I have tried other Cadillac dealerships in the area that I would never return to or recommend until I found and experienced Kelly Cadillac. I highly recommend this dealership because they take the time to be kind! The owner Geoff WOW has been more than considerate to me, words cannot express. Lynn, the service department manager has put up with me and through it all continues to always have a smile and also goes way out of his way. Every person that I have encountered at Kelly has been pleasant and willing to make my experience memorable. Thank you, it has been a very very long time since Ive shared having a positive experience with a car dealership!

Cause I tell u to fix the car so I have no check engine light so u added to much oil in the engine so the light would turn off then a little later the light still came on then the second time I told u to take care of the check engine light u did something else to it think that would take care of the problem which it didnt know Im without a car and also u told me that u would be able to pass it only to come to find out u r not able to pass it so far u have told me nothing but lies

A short five years ago we never imagined we would own a Cadillac. Then a friend recommended Kelly Cadillac to us. And here we are, we just purchased our third new Cadillac from Kelly (we have 2 at the same time). When we decided to purchase a new CTS-V, we did not even consider another dealer, and we couldnt be happier! Everything about Kelly is first class. The sales team are wonderful, and the service team is incredible. They make us feel like part of their big family. We HIGHLY recommend Kelly Cadillac!

Great dealer and customers and service. Treat you like family

Fantastic people and customer service!

What a great experience. I did not want to be shopping for a replacement Suburban ...hoping to put it off until the summer. But, plans changed. We saw a perfect Suburban for us on Autotrader and made the trip from Delaware to Lancaster. So glad we did! Uzma was a wonderful salesperson, but even more so, friendly to talk with. The owner was friendly, and you could tell everyone there valued us and loved their job. While we are in Delaware, if we were closer, this would be our go to place for service. As an aside...we named the black Suburban Dark Vader LOL

Staff so personable and professional

Multiple selection

Bought a used cadillac with only 5,000 miles on it. It was discovered that the car had severe hail damage, only seen in just the right light. Turns out, the dealer knew of the damage, got an estimate to fix it prior to the sale, and never fixed it or disclosed it to me. So I paid $300 to have the dents fixed at the dealer (approximately 130 dents). After 2 trips and 6 hours drive time, my roof is still dented and also now has high spots from them pulling the dents, along with bad scratches and swirls. I spent 2.5 hrs polishing the roof and it is still not correct. I was refunded my 300 dollars and told that maybe I could find someone that could do it to my satisfaction. Note: i paid above fair market value for the car in excellent condition. If the damage was disclosed I never would have bought it or paid as much as I did for it. To be fair, the service dept was very nice, patient, and did give me a loaner while they had the car. However, the damage should have been disclosed from the beginning, especially since the service dept was fully aware of it.Update: the owner offered to buy the car back. After about a week of considering my options and looking for a replacement vehicle, I contacted the owner to discuss it. I expressed that I only found 1 comparable vehicle and I was trying to schedule a time to see it at another dealer, but I really wanted to keep my business with kelly Cadillac. The owner was adamant that she needed a yes or no answer immediately due to depreciation and this was not an open ended offer. I understood but I do need a vehicle and cannot be without, like most people. No understanding or compromise was found. So the end result was a refund of $300 for the paintless dent removal I paid, that is all. I very much appreciate the offer to buy the car but felt as though there was no understanding that I needed to find a replacement. I was doing so feverishly and had planned on seeing 1 within the week. I guess that was too unreasonable. While I assume this was a fluke situation, Ill likely not do business here again. Ive changed my review to 2 stars because of the offer the owner made, but no higher because it seemed to be rushed, and no reasonable understanding of me getting a replacement vehicle. Best of luck.

Kelly Cadillac -- BEST Dealership -- EVERI have purchased many a car in my day but no purchase will ever compare to the service & price I received at Kelly Cadillac! From the moment we walked into the showroom until the time we left, we were treated with the best customer service on the market. The staff at Kelly is very impressive, a high caliber team for certain. I never knew how affordable a Cadillac was until we went to Kelly! Thank you Marc, Glenn, Allen and Geoff and Kelley Kelly for your help today as we purchased our dream car!

Two years ago I never would have thought wed own a Cadillac, and now we own two! Last year, while car shopping, we stopped by Kelly just out of curiosity. They went far above what we expected (and what we were finding at other dealers), and we purchased a new Cadillac. This year, as we thought about replacing our second car, we didnt even consider any other dealerships. No doubt, we were going to buy something from Kelly. And we did!

I recently bought a used Chevy Traverse from Kelly Cadillac and the transaction went without a hitch but when I had some issues related to service needed Kelly Cadillac (especially Doug in service mostly and also Lynn) Doug went above and beyond for me! I cant say enough for the service I got and am recommending this dealership highly. They deliver on the service they provide. When service was needed they delivered the loaner car (a Cadillac) to my house so I was not inconvenienced in any way.

I have a 14 year old CTS-V I take to Kelly for service. They treat my car as if it were new. Their prices are reasonable, and the people that work there are friendly. Its actually cheaper to have them change my oil then it would be for me to do it myself. And they wash the car after every service, which is a huge plus for me, since my car is black, it looks best when clean. Theyve serviced my car a few times for minor things that will fail after 14 years, and my car still runs like it was new. Great place.

My main problem was the smell caused by the xzilon treatment, along with some minor display and wiper issues. All were resolved. The smell is still there, although not as strong as it was. Lynn was great to deal with.

The ppl are great. Prices are unreasonable. Absolutely ridiculous 😂. Asked about changing my damaged front grill and was told it would be $650 +. I called dutch valley and had it done for $150. I already had the parts (new OEM ) $650 + just for time from Kelly....lol

I must say I was pleasantly surprised with the personal attentiveness and professionalism of this dealership. Everyone from the sales manager to the owner to the salesperson Uzma treated me as though I was family. I appreciated the no high pressure sales pitch.

We purchased a new car from Kelly Cadillac and our salesman was Joey Fellenbaum. He was very professional and pleasant to deal with

Very personal and professional experience. The dealership is beautiful and the staff is extremely helpful and friendly.

First time shopping for a Cadillac...As it was time to part with my Saab, I entertained thoughts of replacing it with a European sedan, and was interested in moving up in size and comfort. Having heard many positives about the newer offerings from Cadillac, I decided to stop in and check for myself.From the first encounter (instant messaging from the website) to the purchase and paperwork, the experience can only be described in superlatives. Marc (our sales professional) was insightful, responsive, and clearly interested in making our decision our own. Rarely have I experienced such a comfortable experience with an individual whose livelihood depends on sales. To describe him as respectful and responsive are gross understatements.The other representatives of the dealership (sales manager and business manager) were no less professional and friendly, and the overall delightful experience was cemented when we met the owner of the franchise, who could not have been more genuine and personable.In all, I would recommend the Kelly team, and the individuals noted above, as role models for an industry too often berated for insincerity and showmanship. Im so glad I considered an American automobile, and will be happy to spread the word regarding Kelly Cadillac.

I was extrmely pleased with my car buying experience yesterday. It was painless and went very smoothly. .Service package is excellent and so convenient with pick up of owners vehicle and loaner car provided even for residents of Maryland.. Few dealers offer that service.

I have dealt with KELLY several times for service and have been pleasantly surprised.I recently bought an ATS and am amazed at the technology.Everyone I have dealt with have been courteous and knowledgeable.The salesman I dealt with (Tim Robinson) went out of his way to get us a deal that we could work with.Mr. and Mrs.Kelly both greeted us after the sale and wished us good luck with our new vehicle.The relationship has been great and Im looking forward to the future.

Great place to buy a vehicle and also great customer service

Recently, a friend of mine who was recently widowed asked me to help her buy a new Cadillac XT5. I worked with Marc Gagliardi at Kelly. He found the exact car she wanted with some additional options not on the car she had seen at another dealer. Marc gave us an excellent price and trade-in value for her old car. He did all of this on the first pass. I had called several other dealers and researched the car on the internet so I knew the offer he made was excellent. I highly recommend Marc if you are in the market for a Cadillac!

Always very helpful in the service center whenever Ive been there.

If i can give negative stars i would. i called for some basic questions . what size tools i need to change some parts . and the mechanic didnt even know. im sorry but if you work at a delicate car service and dont know the tools, even when you can easily look up the schematics in your computer (which i know they can) makes me wonder what kind of quality in service people are actually getting. HOW DO YOU WORK SERVICE AND REPAIRS FOR A CADDILLAC COMPANY AND KNOW NOTHING ABOUT CADILLACS.

I purchased a 2017 Cadillac CT6 on 7-14-17 from Kelly Cadillac. My primary contact at Kelly was Marc Gagliardi. My wife and I were very pleased with the service and process. There was no pressure. Marc was very knowledgeable about the vehicle, very easy to work with and made sure we understood all aspects of the vehicle before we decided to purchase it. I have purchased many vehicles during my life, however, purchasing this vehicle was by far much easier than all the others. Marc has followed up with emails since the purchase to make sure everything is ok. I will definitely purchase another vehicle from Kelly.

Jon was kind enough to get my unanticipated inspection and scheduled oil change/tire rotation fast-tracked, so I could make a 10:30am appointment. Well done!

I had an A/C problem with my 2015 Escalade. Kelly Cadillac ordered the part and worked me into their schedule immediately. Many thanks to Geoff Kelly, Lynn Yoder and Jon Simmavath for their excellent response and caring. Kelly Cadillac has the best customer service I have ever experienced in 61 years of owning vehicles.

We sold them my fathers car. The made a very reasonable offer, quick payment, and curtsy ride home.

Spectacular service as always. This place is top-notch!!

This is by far the best experience we have ever had when purchasing or leasing a new car! Marc met us at the door when we arrived, introduced us to Mr. Kelly and the rest of the team that was in the showroom (which by the way is immaculate), everyone greeted us with a genuine smile.The car I wanted had to be trucked in so when we returned the next week we had that same friendly greeting and Marc went over everything with us in detail. Mr. Kelly stopped by to say Hello also. Sarah went through all of the paperwork in detail and very quickly. Then it was time to go say Hello to my beautiful new Crystal Red Cadillac Coupe, where Marc again explained all of the features in detail and answered any questions I had. Superb job!!Just to show how amazing this dealership is my husband decided to have them detail his Chevy Silverado and I wanted to have the simonizing done on my Cadillac. Not only did the dealership pick up my car for the service they also picked up my husbands truck for the detailing and returned them both to us. This is truly above and beyond anything we have ever experienced before!Being a Cadillac owner since 2008 I dont ever see myself driving anything other than a Cadillac or dealing with anyone other than Kelly Cadillac in the future.Thanks to Kelly Cadillac & Marc Gagliardi!!

I purchased a 2016 Cadillac XTS mid February this year from Kelly Cadillac. Entirely a fantastic experience. A few weeks ago, I took it in for an oil change and to have a couple items addressed. I was given a 2019 XT5 with 10 miles on it, as my loaner. I dropped my vehicle off on a Saturday and picked it back up on Tuesday. Everything was completed to my specification, car was detailed and they even took the time to explain everything that was done.Its one thing to purchase a new vehicle, but to have a company that stands behind everything they do, with Extremely Professionalism, it just doesnt get any better.Thank you Kelly Cadillac for being My dealer.Mark Saylor

Awesome service. I always leave feeling well taken care of.

Top notch service each time I go ! I always leave confident I have been taken care of expertly!

If you go to Kelly Cadillac, see Alisha! She is extremely courteous, professional, and gave me excellent customer service!!!

I took a test drive of an XT4.Nice SUV,nice salesperson,no pressure.

I had a problem with my windshield wipers on a Saturday and an impending snow storm.I called the service department and was taken care of immediately. Although the part was not available for a few days, I was given a loaner. Doug even called my insurance company because I did not have my most recent card in my car. Everyone always goes above and beyond, and I never feel like Im being taken advantage of, which is extremely important to me.

From the minute I walked towards their front door Mr Kelly was there to greet me. This made me feel very welcome! Then Uzma was there to take care of me. She was very helpful every step of the way. I am now a proud owner of a like new 2007 DTS.I would highly recommend this Dealership. I was rather impressed with their Customer Service!!

A Cadillac!A KELLY CADILLAC!I requested a new license plate holder because I wanted the Kelly dealership to be advertised as polished as the experience of the purchasing process.I did an online search of vehicles. I found my new car and requested an appointment.My only mistake:I should have done an online search of dealerships! What value is an amazing vehicle without the best team to support the vehicle and the buyer?

Ever since Ive started going to Kelly Cadillac, the experience has been great! The people are friendly and professional and always treat my wife and I the way anyone would want to be treated. My next car will continue to be a Cadillac!

Excellent customer service. Very pleased with our experiences here at Kelly as always. Would highly recommend.

Saving Thanksgiving....My wife and I were travelling on the Wednesday before Thanksgiving and got a flat travelling down PA 283. The gentlemen in the service department took excellent care of us and made quick work of repairing the tire even though we pulled in close to their end of the day.With the experience here with the service department, I give them high ratings and would recommend them to any in the market for a car as they went above and beyond the call of duty.

A very professional organization, courteous and friendly staff, an emphasis on taking care of customers...very nice experience.

Ive been buying and having my cars serviced here for years. There the best dealership Ive ever seen. AAAAA+++++

They were all very helpful and cooperative. Everyone was concerned that I got the deal I wanted and that the payment was in a comfortable range for me. Thank you Uzma.

Great Experience!!Purchased my first Cadillac and I am so glad I did! 2011 SRX My salesman Marc Gagliardi was professional, knowledgeable and very helpful. After I purchased my SUV he took the time and programmed the car to fit my needs. He even got me a Cadillac classy license plate for the front which might be one of my favorite things. Well it does look sharp. Everyone I met was courteous and very helpful. Glenn was a pleasure to work with too. Thank you Kelly Cadillac for a wonderful experience. Hope everyone is still around when I need to purchase my next Cadillac!Lori L

Service is top notch. Appreciate the follow up calls

The 2008 Cadillac CTS was my second vehicle purchased from Kelly Cadillac of Lancaster and I have been more than happy with their sales staff, price, and service. I have always used the dealership for my service needs. I receive emails and phone calls when factory scheduled maintenance is due as well as reminder calls when I have scheduled maintenance (be it warranty and non-warranty work). Kelly Cadillac has always taken great care of me and my vehicle and I recommend Kelly Cadillac to my friends and family to purchase vehicles. I have been thinking about purchasing a CTS Coupe and will definitely call my friends at Kelly Cadillac when I am ready to buy.

My wife and I just purchased a used vehicle from Kelly Cadillac Got a great deal Mark and Mr Kelly were great to work with I would highly recommend this dealership for anyone looking to buy a vehicle

I cant say enough good things about my experience with Kelly Cadillac and especially my sales person, Julie Gardner. I purchased a 2008 Jeep Wrangler. I live 3 hours from there, and found the vehicle online. I called, and she was able to work out all the details over the phone, so when I came in to purchase it was simple and quick. She was thorough and knowledgable about the specifics of the vehicle. After I got home, I realized there was an issue with the soft top that came with the vehicle, which made it unusable. Julie quickly resolved the issue to my satisfaction by ordering me a new top from a local dealer and shipping it directly to me. She was quick to respond to all emails and phone calls. I would definately recommend this dealership to anyone. They are not only there for you during the purchase of your vehicle, but also after should a problem arise. I couldnt be happier.

A great dealership and a great people. I would highly recommend to come and do business in Kelly Cadillac!

We found the exact used 2011 Camaro that we were looking for through Auto Trader at Kelly Cadillac with only 1,000 miles on it. Since we live in Steeler Country in SW Pa, we were very apprehensive about making a deal sight unseen but Howard was very cooperative and honest about the car and held it for us until we could make the trek east. The car was all that Howard said it was & more! We were greeted by Mr Kelly and Marc had us signed, sealed, & on our way home with our Black n Gold muscle car in no time!! Thank you all for the great experience!

Kelly Cadillac is top notch. They made my entire purchase so seamless and nice of an experience that I cant even believe it really happened and now Im the happiest CTS owner around. Uzma is one of the kindest, most knowledgeable sales consultants there is. Shes honest, a great listener, and paired me with a car that fit my needs perfectly. Allen was excellent to work with and beyond fair in working with me on my trade. Glenn did a fantastic, well organized job with all of the financing and made the entire process easy. Ive worked with so many other dealerships from Philly to Central PA and wouldnt even think about going anywhere else for my next car purchase, Cadillac or otherwise. Great selection, honest, friendly staff, and incredible value!

Service dept is very friendly and knowledgeable.

Julie Gardner knew all the features that were on the SRX and explained them in great depth and was very personable. Closing paperwork was with Glenn Davis who was knowledgable and personable. Geoff Kelly introduced himself to my wife and I prior to the sale, ensured we would be taken care of and congratulated us and thanked us after the sale. It was my first time in the dealership and I would recommend it to all my family and friends.

Great dealership. Wonderful service department

Awesome service, polite and cares about the customers

Went to get my oil changed and car repaired and I sent my children to the play room. As I was trying to pay for services and get the keys for the rental. They always ask me to let my kids pla in the playroom, and my kids are usually behaved. i was unaware that my 4 year old son made a mess with a muffin today and was running around in the playroom. This is wrong and he was disciplined, I was wrong I should of just kept him with me regardless of them asking him to be in there. I figured he would sit in the play room like he usually does. BUT the woman came screaming my name at the top of her lungs all the way through the office in front of other parents and employees telling me I need to control my kids and how bad they are. I didnt need to be publicly humiliated like thatThis could of been handled better. She could of approached me and just said hey can u get your kids?I later find out from my older son this woman tried to put her hands on my son when he ran from her. Unacceptable.When I called in and spoke to kelly, I even apologized to her for my four year olds behavior but commented on how embarrassed I was at this woman publicly shaming me. she was condescending and offered no apology for her employees rash behavior.Again I should of just kept my kids with me, a play room near expensive cars with food is just a bad idea all around... but to scream and then try to grab my 4 year old son? Also wrong. I will not be doing buisness with them anymore.So they read my review and now are refusing to repair the damage they caused to my car and refuse service to me because I requested an apology for this employee getting in my face and screaming at me about my son. Corporate will be notified. All this instead of just saying sorry? Guess customers are not very important to them.

Love this dealer, Geoff Kelly treats us like family. Its a shame we have moved out of the area, probably wont find another dealer that works as hard as they do.