Great customer service from the top down. Never stopped searching for a part needed to finish the job. Even gave me back a nice clean car 🚗 don’t hesitate to use them. Thanks Faulkner 😘

AAA...Takes care of you as if it was there car.

I highly recommend this body shop! I brought my Volkswagen Jetta for repairs due to an accident my insurance actually sent me here but I’m really glad they did. They got my repairs done within 6 days after I got told it could possibly take 2 weeks and when I got the car back they even cleaned the inside for me! Also before I brought my car in my air wasn’t working properly. Idk if they did something to my Air but now it works! I will be returning for any other work my car may need in the future!

I will definitely recommend Faulkner Auto Collision, they are the best for body work

Very friendly people at this body shop and extremely professional too. I was helped almost instantly.

Great place to get auto body work at reasonable price

They fixed my SUV back to brand new and they also take care of the car rental. Love it

I had to take my 06 DTS here for insurance reasons. My agent recommended them too me and he was not wrong. My cars kinda a goofy color and they matched it perfect. They even transferred my heritage club emblem to the new grill. I also had some weather strip issues on the doors and they fixed all that up for me no charge. The interior was spotless. I had some of my sons toys in the back seat etc all that was intact and worked around. Everyone was super nice and I was emailed updates every other day. Thank you!

Poor customer service. I was supposed to receive a call after I submitted my insurance claim to schedule an appointment for a repair . Never got a call so I called them and was told that they would get to me. no one ever got to me so I chose another body shop.

Wow - what professionals! Super impressed with how every step is documented and communicated. You really feel like you matter. I had a tricky repair, and they did it almost to manufacturer standards (no fault of their own). I would give 5 stars to anyone who considers using them!

I would use them again if needed! Loved getting the updates! Staff was kind and caring! I got my car back quick!

Gonna try to get every penny out of you I recommend going to anyone else alot of places work with you a little bit this is definitely not how this place operates at all

A few people referred me to them. My car is still being repaired. They have been exremely helpful, courteous n professional .

My family has always taken vehicles to Faulkner for any accident repairs over the years, and the results are always fantastic. Would highly recommend them to anyone, no matter what type of car you drive.

Its in the shop now!

This body shop does outstanding work. They keep you in the loop with status of repairs and often times finish before projected timeline. I recommend this shop highly to anyone wanting a professional fix done their vehicle.

Honest!

April and her team did a great job on my BMW. Thank you Faulkner for yet another great repair. I hope I don’t need you guys anytime soon, but if I do I know exactly who to come to.

Although the process took much longer then expected! My car looks great! You can’t even tell it was ever vandalized! Customer service is great. Adele always answered my phone calls-

Top quality service excellent experience!

Hit a deer and went to faulkner collision to fix my subaru. Great service. The job was really well done. Gave me updates along the way and was done in a good timeframe.

Great shop!!! Did ALL the work on my Cruze

They took care of me from start to finish. Customer service was great! Ordered my rental for me, handled the insurance company, and most importantly completely repaired my rear bumper good as new. Even buffed out some none related scratches on the side. Theyve earned a repeat customer.

Good

Wow Im impressed! Not only did the shop work my vehicle in after dropping it off but they got it done much sooner than anticipated. When I picked up my BMW I was surprise how perfect the repairs were. Keep up the awesome work. Thank you!!

5 stars from customer service to the body work! Had an embarrassing accident with my brand new vehicle and from initial contact Faulkner took care of me and was kind!! Stanley stayed in contact with me, so I knew exactly what was being done with my vehicle and expected completion date/updates. Drove my vehicle home today and feels like new again!! Thank you so much for your attention to detail not only in your work but also in your customer service! Thanks all & thanks Stanley!!!

I can’t speak to the work that has been done on my car, as I just picked it up today. BUT- if their work matches the customer service I would almost say they are the best! Stanley my service advisor was prompt in response, my car was done BEFORE expected, and the administrative staff was very kind and sensitive to my constant need for an update. Thank you, Faulkner Collision!

They repaired the front bumper on our car and within months, the paint began bubbling and peeling off. When we went back in to discuss this, one of the technicians agreed that it looked strange and that he thought they owed us a new paint job. The woman who runs the company then came out and said she would not repair the paint job and that it was our fault the paint looked the way it did because of “bottoming out” even though the paint bubbling and peeling was near the top of the bumper. The technicians here seem pleasant, but don’t expect management to help you out with your problem.

Repair and replacement of tailgate spoiler was very good. HOWEVER, projected down time was not detailed in a manner that corresponded with the actual time taken and updates to apprising progress/finish were not made.

Very friendly employees and kept me updated through the whole process. After my car was fixed they accidently ran over a nail or rock while pulling through the parking lot so they ordered and replaced the tire very swiftly no questions asked. Definitely recommend this collision shop.

🚩Red Flag Warning🚩 Horrible customer service experience today, this place closes at 5 p.m., I called at 4:22 p.m. and was on hold until past the time they closed, so anyone who has a time-sensitive issue, I would think twice before doing business with this place, as you may be on hold until the next day, Apparently!🤷

I couldnt get past step one with the viciously rude woman that answered the phone. She put me on hold to make an appointment and then I got voice mail. No one wants to wait for a call back when we call to make an appointment, everyone that cares about customer service knows that. So I hung up, call back and got told off. Vicki is horrible and when I called again Dory put me on hold for seven minutes when I asked for a supervisor. No matter, Ill just tell Google instead of a supervisor. They suck.

Great job! Took my car there for repair as part of insurance claim. Car was done when promised, part was replaced with OEM part, painted and looks great! Very happy with their work.

Horrible customer service experience today, this place closes at 5 p.m., I called at 4:22 p.m. and was on hold until past the time they closed, so anyone who has a time-sensitive issue, I would think twice before doing business with this place, as you may be on hold until the next day, Apparently!

Did awesome job fix my mitishbu when some one hit n run .

This place really needs to be investigated for insurance fraud. I rented a car from enterprise and when returned they said it had slight bumper damage. I have many pictures and would be happy to prove my point. They unnecessarily replaced an entire bumper for at the most would have been a bumper clip. There were no scratches, or marks of any kind but replaced an entire bumper and sent a bill for over $1500. When speaking to them I was told I should not be concerned because the insurance company was paying for it. Do they always rip off the insurance companies? Is this the reason everyone’s rates continue to climb? Do not trust this body shop or enterprise rent a car!

Felt like a 3rd class citizen, had to wait for estimator who was out to a late lunch, and later for paying bill, all very inconvenient; might consider training in better customer relations. I have another vehicle which needs work, but will take it elsewhere where folks are easier to deal with!

Part1(before repair)-Thank you Dave for taking your time to estimate my BMW. I really appreciate your work ethic and professionalism, willingness to work with customer! as BMW owner myself, I would only consider to let Faulkner BMW to repair my car.

NO! NO! NO! Stay away.To summarize: they didn’t return my calls, they didn’t respect my property, and they were unwilling to take responsibility for permanently damaging my battery (details below).I dropped my car off on a Tuesday. Had a nice conversation with Chris P. He promised to call me the next day after they looked at my car. When I didnt hear back, I left a message on Wed afternoon. On Thursday I left another message. On Friday I was told he wasnt working and the manager was also away and no one could help me. I left a message for April the manager indicating my dissatisfaction.The next week on Monday I finally got a call back from Chris indicating my car was totaled due to the damage. I setup a tow home. When I got my car, the entire intake was missing from the filter to the throttle body (including the mass airflow sensor etc). The front bumper was missing the main 2 bolts that hold it to the frame. The passenger side fender (that was not damaged in the accident) was now scratched in multiple places. To make matters worse, I dropped off a running car and in 10 days, they gave me back a car that wouldn’t even start. I traced it to my 1 year old battery that was now completely dead, so dead it could not be charged.When I called, they found my missing parts, plus a whole bag of hardware. When asked about the battery, they refused to accept any responsibility, despite acknowledging that the car started just fine a few days prior. When I asked for the manager who had been there 10 minutes prior, I was told she left early and would be gone through the following week. I asked for her to call me when she was back and of course I never received that call.This was the worst customer service Ive dealt with in a long time and Faulkner should be ashamed.

Great experience. Great communication. Job done in timely manner. Would use their services again.

God forbid anything go wrong with your vehicle while Faulkner collision Lancaster has it. If it does even if its their fault flat refusal to fix/right the wrong. Sorry buddy gonna be your dime not theirs.

Worse body shop in Lancaster... Please dont use them.. I took my SUV to them to fix a dent in the rear hatch.. When I picked up the vehicle they didnt complete the work order also they installed panels wrong and put grease mark and a hole in the headliner.. We took the vehicle home it rain overnight and when my wife got in to in water was running on the inside of the rear window.. She took the vex hole back ( they installed the weather stripping wrong). They then had the vehicle for a month to fix all the issues they caused but poor workmanship.. We had go back for a third time to fix the headliner.. On 2/11/15 my wife picked it up now the airbag light is on.. I called because it wasnt on when we dropped it off.. I spoke to Manager April who went off on me blame us for ripping a hole in the headliner and said they were tried of us.. I asked her why they thought it was ok to tear thing apart without calling us and she had no answer.. She told us they our car had recall and she talked to Lancaster Dodge.. So I called the dodge dealer and they said that they have no recall..Just more lies... Edit as if February 2014... After talking to Ricky Wood finally got problem fix.. It was nice to talk to a person that would listen and understand my issues that we had

Great place to have your vehicles worked on. Peaple are friendly and knowledgeable about the repairs.

Exceptional customer service & honest people

Great body shop that works with most insurance companies. Great work and the body shop manager Jason is very friendly and has very high standards pertaining to the quality of work being done.

Good work

Absolutely horrible customer service. Was told my car would be done in 5-7 business days. Here I am at business day 17, still waiting on my car to be done. Different excuse every day. Twice the bumper doesnt fit, then its the wrong headlight, then the cut a line to the transmission, then while fixing the transmission line they put a chip in the new bumper. Heck they dont even call anymore to let me know what is going on with my car. I have to call them each day then wait on hold for 5 minutes to hear their new excuse.

Fantastic service they have a friendly staff always willing to help would highly recommend getting your car needs taken care of it this location

Great place to get your car repaired. They do a very good job.

Great detail work. I recommend them for any collision repair..:-)

Waiting for parts. Come on GM, strike has been over for months now

Fantastic professionals. I do not understand the negative reviews - maybe people are confusing it with another business. My BMW looks like it was never in an accident and the paint matching is flawless.

I am very upset with the work that they did. They made things fit if thats what you call it, instead of doing it right. They chipped the paint on a panel that they should not have touched. Also the representative who brought the car around in an effort to fix a problem actually broke another part. That they were originally suppose to fix in the first place. The car left with more flaws than when I dropped it off. I would not take my car to this shop. They are worth less than one star but I had to put something. The people I see giving them good review must not know anything about body work or cars.

I was extremely disappointed with the service I received at Faulkner Collision Center. I was a victim of a rear end collision of a USAA insurer. I was NOT at fault. Faulkner Collision center is a authorized insurance claims adjuster for USAA. Angela, the representative at Faulkner lied to me from the start. She said my 1993 Honda accord vehicle would be repaired -- it wasnt. She said if it wasnt, I would be given the fair market value of the vehicle if it was declared a total loss. I received $900. Kelly blue book states at least $2000 for the same vehicle in fair condition. Angela as well as Faulkner Collision center are nothing but crooks. I highly recommend selecting another collision center for your repairs or seek legal advice prior to authorizing them for any work.

They do nice work and really worked well with insurance

They did a excellent job on my car

They did an excellent job on my Chevy HHR . I had a fair amount of damage done to my front end. I recommend taking pictures of what you leave in your car for your protection.

Great service and excellent communication throughout the process.

My Nissan Rogue body work wasnt the best and they charged a couple of thousands.

I had a good experience here under less than ideal conditions. Texting drunk driver totaled my parked car.

Very friendly knowledgeable staff

They did a nice job overall. When they put my front license back on it was upside down.

They helped walk me through a stressful process with good customer service

Did a awesome job!

Paint was two shades off.

The absolute worst body shop I have ever dealt with..Very unprofessionall,poor work,had to come back three times for same issue,several things broke or not replaced that the employees done during the repair.Vehicle was filthy with dust from sanding all over the inside..I would not take a bicycle to them!!!!

Best in the business

Quick with completing fixes

Great people

Great service

Nice work

They suck