Wonderful service. Brandon was amazing! He came out to our house, replaced the battery for my husbands jeep, and was very kind throughout the whole process.

Great experience Sharon driving instructor and Eric and Kevin and Skip were great. Great customer service.

What would we do without triple a? Fast friendly knowledgeable staff and cool travel store to browse thru.

Good customer support. Guy rushed out to me at my house. What more can you ask for. I was up and running again in minutes. And the price is right on!

Ive been waiting since May to get compensation for a tow. Its now September and still NOTHING! BEWARE! THESE PEOPLE ARE NOT REPUTABLE!

Me and my mom had a great experience with AAA. We just came back from a trip and found out that the battery died. So we called them and they had one of there workers come out and get a new battery for us. It was real quick and easy. When we called we didnt have to hold for long at all!

Not the deal it used to be. Seems, like the banks, they have decided to nickle and dime you with fees. $16.00 to file your registration that you can do for free online.

Went there for a driver over 50 refresher course. Very informative and instructor was very knowledgeable

Customer service was excellent! We were in & out in within 15 minutes & that was with upgrading our AAA policy.

Very professional and courteous staff here. I enjoy the fact that they are very knowledgeable about the products and services they offer. They offer everything from Automotive Insurance, Financial Services, vacation planning, of course Automotive roadside assistance and they even sell batteries and install them. Having a membership with AAA really gives me peace of mind. Anyone who is on the fence about joining really needs to come here and experience what they have to offer.

Very welcome place, good deals

AAA has really good mature driver program.

Professional and knowledgeable staff!

So helpful! Grant walked me through the benefits of my current plan, and explained some advantages I didnt even realize I had! Absolutely recommend this branch to help you with your day-to-day and travel needs.

Staff was pleasant and helpful

So I had a breakdown on Rt 81 in WV so I called AAA to get a tow truck. This is why I had bought AAA membership to help me if I break down. Their response was we cannot get help to you at this time, you will need to find your own tow truck. Here I am sitting on the side of I81, within 20 miles of a major city and they refuse to help me?? This is organization is a fraud and ripoff. DO NOT GO NEAR THEM. Youre better off fending for yourself because theyll never help. All they want is your money. But they dont give you what they promised. Shysters of the highest degree

I have used this AAA location many, many times. I have always had excellent service. The staff is knowledgeable and efficient in all services they provide.

Their services worth every penny for membership.

Sue the travel agent was super sweet and super helpful.

Fast service, friendly staff.

Its fine

I was Grateful for the Exceptional service!

Great Mature Driver Course! Im saving close to $4 / monthly on my auto insurance!

Closed, I believe.

Friendly staff and great customer service.

Terrance was my aaa guy, I was on my way to work got a flat tire he came and did everything he could to make sure I was on the road again. Definitely thankful to have aaa and such a great person that helped me. They was here quick also. Definitely worst every penny spent.

Always helpful

Quick, accurate transactions!

Knowledgeable staff that help with vehicle documents and trip planning.

Empathetic. Helpful. Thoughtful-- just what you need when you are doing something stressful like transferring a car title.

This branch of AAA is as good as it gets super friendly staff very efficient One-Stop shopping

Came to jump battery

Im a 50 year AAA member, always good service and information. Highly recommend membership

Quick service great people!

I am surprised that the rating for AAA Central Penn on Estelle Drive is so low. I have been using this facility for about twenty years and have never had a bad experience. There are times that I have waited a longer time than I thought I was going to have to, but there was plenty of staff serving, it was just a busy time of the day. The staff always take quality time with their customers, listening and answering questions, which is very appreciative. The staff is very knowledgeable. There is one man that is has been there a long time that has a stronger personality, but he is one of the most knowledgeable of the staff and he does a great job. Im not sure if it was he that some of the previous comments were about, but he would get a five star from me if I was just even rating him. Thank you AAA Central Penn on Estelle Drive!

Really liked it. Took an updated driving course, without driving!!! To keep us seniors in the loop. Of any law changes, etc. Specially with all the changes in new cars. I dont know who owns a new car, but it is not me.When I was learning to drive, you were taught to have your hands at 10 & 2. (And do the hand over hand, to make a turn). Now its 9 & 3,??? And to make a turn, you bring your one hand, up to the middle, the the other hand comes up and then takes it from there. (Im still working on that one!!) Do you know the Yield Sign is now red (changed in 1974) Must of missed that one. The driving course is another 4 hrs, later on. I learned a lot!!! It was interesting, and I dont know everything, like I thought!!!☺😌🦋

Not busy today, customer service was excellent.

Courteous friendly help to transfer car title

Membership got me no fee gift cards.

Called for jump start after bad battery. Employee came out within 25 min, diagnosed problem, jumped car. Nice guy.

Great service!! Fast and friendly!

Wonderful place

Thay are always good. Professionalism is always great also.

Service is very good. Very knowledgeable and prompt.

Friendly, helpful.

I was there to get maps & tour books; staff was pleasant & helpful; let me know there was a city map available that I didnt know about.

Quick, knowledgeable, friendly service.

Always greatful!

Not happy at all with the loooog wait time to get service. Called the roadside assistance # on my card for a tow on 2/26/19. After being on hold for 20 minutes I figured they are having technical problems so I called the Members Service Number on the card. I could not believe they did not have the option to talk to a person at the member services number, only numerical choices so I selected one. After 20 minutes on hold again I tried both my local locations numbers and they both said they were closed. And this was only 11:00 in the morning!!!! So I called the roadside assistance number again and after 20 minutes on hold again I started calling around to towing services (called while I was still on hold) and just when I was about to get a tow truck to come out and pay out of pocket for the tow someone answered the AAA call. Took 25 minutes for someone to answer! The operator said they were very busy. I don’t busy,… busy is an excuse for not enough operators which means incompetence, poor management and cheap. I’ve used AAA a few times in the past and never ran into this. I can’t believe using 4 different numbers they do not have an option to speak to a real live human. Its obvious member services is no longer a concern or a priority for AAA. Next year I will find a new roadside assistance company.The tow truck was out promptly after the phone call was taken and the driver was professional so I was pleased with the speed in which the truck was dispatched and with the driver. My issue is not being able to get hold of a human using all 4 of their numbers and it taking almost 30 minutes in the year 2019 to get ‘emergency roadservice’. Thats pathetic considering how long they’ve been around. I figured for sure they were having technical issues but I put my money on a mixture of cheap and poor management (incompetence).

Happy with their shredding day!! Thank you to the shredding company and staff for piece of mind today!!

Great customer service

Great staff and caring people

Can be a little bit pricey for fees. Hours arent the best, but the people are nice.

Never going back here as the prices are too high and the training is slow paced and only in low data areas.

Great service!

Really bad experience at this place. Rude and arrogant customer service rep. Conflicting policy with PA DOT and other AAA stores. Never going back.

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