Opens at 9am. Members were lined up as early as 8am. Probably 2 dozen members waiting in line.. A few members, not in line, just entered from other direction without fail. Doors opened up promptly at 9am. I was helped fairly swiftly as the second person waiting since 8am. I was able to get my disabled placard replaced in about twenty five minutes after entering at 9am. Staff was friendly a.nd professional.

I’ve always enjoyed doing business at the Lancaster, Ca AAA on West Ave K. I lived in the A V for 20 years and the employees there ALWAYS did their job wonderfully. They are more like a small town unified agency helping than like a huge conglomerate nationwide agency! I moved almost 100 miles away and my local AAA which is smaller never makes me feel like you guys do! Hats Off and thank you! A longtime and satisfied member.

I went with my daughter to transfer title on 2 vehicles, my daughter is not a member at present, and it was a very pleasant experience. We were both treated with respect and understanding as soon as we walked through the door. The receptionist was very nice and helpful. When my 17 month granddaughter got fussy, another associate brought her crayons and something to color on. Angela, the AAA associate for the title transfers, was so helpful and nice. She walked us through every step that we needed to do. In fact we have to return tomorrow because everything wasnt ready on my part. But Angela got everything started, so all we have to do is provide the paper work required and we will be all set. She didnt make me feel bad about having to return. In this trying time we need more people like Angela and her Co-workers with excellent customer service skills. Thank you AAA!

I was there, Paula was the lady that took care of my needs. She was great, kind, patient and understanding. Thank you Paula

Very happy with the multiple services offered. Especially the DMV services!

What has happened to roadside assistance!!! Call for assistance at 8:40, received text that a driver was dispatched at 8:48 and should be here at 9:30. Called a second time at 9:49 to see where driver was that was dispatched per their text at 8:48; was on hold 23 minutes before getting helped (now 10:11) only to be told that their shift change was at 10:00 and they wouldn’t reach my tow destination and be able to return to their base by shift change time so they didn’t send whoever was supposedly dispatched at 8:48; (why was that not communicated and I had to call to find this out 20 minutes after supposed dispatched driver was a no show?) now told it will be another 30 minutes for driver to reach me (10:45); got call from driver at 10:50 to say he’s still about 15 miles away from me (about 10 minute drive per mapquest) he finally arrived just now at 11:05! 2 hours and 25 minutes from the initial time of calling for assistance!!! And now the tow truck driver cannot be approved to go through the security gate at the secure aerospace facility where the car is because he’s DRIVING WITHOUT A DRIVER’S LICENSE!!!!!! WHAT?! How can AAA use a tow truck driver with NO DRIVER’S LICENSE??!! Are these providers not vetted before being contracted by AAA!??!! These contracted drivers are a representation of AAA!! This is so inappropriate!! The security officers almost called the police to come arrest this driver due to him not having a driver’s license!! This driver was from R&J Towing!! People beware!! I guess we now have to ask our tow truck drivers if they’re licensed before they are sent out to assist us when we’re broken down!! We’ve been members for 32 years and now need to look for a more reliable, communicative, LEGAL and timely roadside service! What kind of irresponsible, illegal, shoddy operation is this??!! This has been the most unprofessional, horrible service!! It’s 11:32 and the broken down car is just now finally getting picked up (if this driver is licensed and allowed through the gate) after a third call to AAA roadside service to explain why the first driver who arrived 2 hours and 25 minutes after the call for assistance could not enter the facility and get the car due to NO LICENSE!! A 3 plus hour ordeal at this point!!! This is not the kind of emergency roadside assistance I want to continue to pay for!!!!! At 11:49 the tow truck finally has the broken down car on the truck and in route to our home!!!!! Ridiculous!!!! Something needs to be done about this!!!!

Talked to Mandy. She got me hooked up with earthquake, renters, and car insurance. I am a club plus member and I love AAA. Very kind and courteous. I was in and out in a timely manner and enjoyed the whole experience. Very friendly, honesty and a pleasure to do business with. I highly reccomend. Ended up being cheaper than my policy with freeway insurance. Im so happy I switched.

Very busy office, however always able to avoid DMV. But they need a bigger office, love the trip tics.

No one answers their phone unbelievable I have no words poor quality ripping people off good luck Im out

I had a great experience even during the covid pandemic, fast and friendly AAA staff had me taken care of quick! I got a title change, new registration and a new license plate on the spot all within 30 minutes total!!! Much better than the DMV anyway I dont care whether its pandemic time or not. Thank you so much AAA, Im truly grateful!!

Went for maps and a free travel blanket. Got an email to pick it up but when I got to AA, no one knew what I was talking about. Showed them email and said they didnt get them yet or they may be in the back. My first bad experience there.

Love AAA sometimes long wait but always great service and nice employees

Long line for DMV services, but the line moved significantly faster than any DMV office. Excellent customer service.

These Women/Men take care of my every need.

They were very attentive very polite enjoyed my stay there I cant have a lot better than that the

Lindsay was a great help. She got us in and out quickly!!!

Was able to get in and out in timely manner. Friendly service.

Friendly, and helpful staff, quick, and convenient location with ample parking.

There were people inside not wearing masks, and I asked the employee why dont they tell them to put their mask on she said they cannot force them.

Great service good to have when traveling in town or out love my AAA

!!! I highly recommend this location!!!! AAA is taking all precautions to protect patrons and employees from Covid-19.I have been a member for a number of years. However, with the DMV closed, I noticed even Non-Members can use their services.They are Extremely Organized and Efficient at this location for assisting Everyone!! They have 3 separate lines outside based on the service(s) you are coming for. Employees are outside to speak with and bring you all forms you need to complete along with a clipboard while waiting in line so there is no time lost.I was there on a Saturday and expected a lot longer line and wait time than I experienced.At this time AAA doesnt take appointments. Its all based on first come first served.

Good customer service i just wish it couldve been more faster service

They dont cater to the elderly at all, they should at least have some setting outside, instead of just sending you out to a hot car, I love AAA but I was not happy with them at all yesterday.

BAD EXPERIENCE TRIED TO REGISTER A VEHICLE AT THIS OFFICE ON TWO OCCASIONS. WAIT TIME WAS OVER AN HOUR PLUS. I BECAME A MEMBER TO AVOID GOING TO THE DMV. MEMBERSHIP RENEWAL IS NOT AN OPTION. SERVICES UNSAT

Always the best! Gotta love the place. Look having AAA pays for itself soooo many tines over its crazy. AAA is a win win win. If you ever need a tow they are there quick and on time. Basicly the DMV services are HUGE! Need a car registered? Need a new title or transfer of ownership? Dont wait at the DMV! Come to AAA! At most youll wait 15min if theres a line. But most of the time there isnt a line

Hello! If you are looking for a notary, Id rather choose elsewhere. I cant speak for any other service. The personnel at the reception was great. First off, I went one day and I had to sign up for an appointment a week later ... I went back there with a few forms. The notary that attended myself posed several minor issues while she was dong her job that were irrelevant and just worried me for no reason. The main issue is that they do not provide witnesses (its illegal according to the notary). In my case, and with the COVID19, it is not so easy to find 2 witnesses that are not listed in the documents. I had one with me. I needed one more. I went away with half the work done, no advice and being treated as by the stereotype rude, state worker. My friend called UPS. Theres one nearby. One notary only. No appointment, or same day appointments. Provided one witness, and it was recorded, so the story of being illegal (when you are in need, comeon). Polite, sympathetic, patient. Same price ($15) because I am not an AAA member. My friend is, but its $10. I was a AAA member in the past, but I realized most people think its great b/c they have not been elsewhere and it is sort of a brand. Thanks UPS!

It was great. For the same price I got LESS insurance somewhere else for six months, they got more BETTER coverage for the entire year...plus I got a coffee mug haha and the guy that helped me was really cool

Excellent fast and friendly service. Dont go to the DMV but to your nearest AAA!

Great place to go. I do not miss DMV!

Horrendous! Everybody and their brother was there today! I felt like I was at the DMV or SS office, except at least those two have a number system. BUT the woman running the queues was on it and very patient and courteous!

Fixed Everything, in A Quick Time . Thanks !

Great place family friendly wonderful quick and easy

Waited over 6 hrs for tow truck to get to me. 2nd time waited 2 hrs for change tire called it in to cancel due to a kind person stop to help me.. Terrible service bad experience

Always very busy, yet they all are polite and kind even to rude customers.

They are always efficient and thorough. The covid issues and because I got there during lunch time, is possibly the reason there was not always an employee out front to tell us when we could go in. I also think it would be nice, although probably quite labor-intensive, if they were to have their chairs outside on hot days or for people who had difficulty standing for any length of time. Again, always good service, always efficient and thorough, for DMV, travel, and insurance! Im so glad theyre in town and grateful that theyre willing to be there all day and wear those masks that I know are so uncomfortable for any length of time!

Wonderful help and considerate of your time.

I have been a AAA member for over 30 years. Last year I needed it too many times.

Still have to wait outside to be let in but they do have you fill out any paperwork needed while waiting so when they let you in everything is super fast. I had to transfer title and pay tags on a car and I was only there maybe 15 minutes.

Ive been a member of AAA for 35 years and all those years i never had or have in counter any problem with them this insurance is dependable and reliable insurance and Im happy to recommend to all my friends and relatives

Even though covid 19 is still lingering, AAA was one of the many entity where service was fast and efficient.

I like that being an AAA member allows me to renew my car registration without having to deal with the DMV. When I went, there was a line but they were organized, COVID compliant and the only weird or disappointing thing is that they DID NOT ACCEPT DEBIT cards, but that is not made clear on their website or even the stickers on the doors. However, I was still able to get done what needed to be done and they were fast, efficient and thorough.

I have been a AAA member over 25 years I love that I can get my registration convenient

Nice person at front desk very helpful a pleasure

I was greeted with upmost professional respect at the door in which I was attended to the counter by Paula who helped me with solving with excellent service my car registration and membership renewals.

Excellent customer service and very knowledgeable on what I needed.

Friendly and fast service. Love my tripleA

Rude, excuses and disregard for the customer. Not planning on visiting this location again.

Due to Covid we had to distance ourselves, but I was in line and out with DMV services in 30 minutes.

I needed DMV services and AAA delivered.Very well organized and they get you in out quickly.

Triple A made it super easy to change my out of state tags

Excellent customer service through the phone! My favorite insurance company!

Great customer service fast lines and great services

Horrible customer service. Waited over 20 mins just to pay membership fee only to have them taking other customers first. Paying the memberships is the fastest transaction there is, only to be ignored.

The agent Lindsey who helped me with my registration was excellent Pleasant and well-informed

Have seen personnel working through out the pandemic season. Fast pace service and easy way to do bussesness with them very prompt on the road when we need assistance, and takes good care their customers .

Came here to renew my car plates and it was the most awesome experience weve had in a while. Customer service is great and fast

AAA always has very nice associates and does their best to get you in and out in a timely manner. It is well worth the memembership especially considering the DMV services they offer.

Waiting around to be seeing was a bit much - but it was shortly after lunch so maybe they werent All back from lunch yet.. 😒But service / once inside was as usual good and speedy.

I love AAA. I have a wonderful agent. Hes very nice.

Good customer service.

I had a great time when I was at AAA all I had to do was mention what I wanted show my card everything happens like normal one in told him where I wanted to go I needed a trip ticket they not only gave me the trip ticket but they gave me information on every state on the way and it after I got to the state I was requesting they gave me information about that state also Im very happy with AAA

This a great AAA office. They take care of so many things. Right now...8/20...they have lines outside due to COVID-19 but they are accommodating well with service people answering your questions and directing you to an appropriate line before you enter.

Best place to get help with motor vehicle paperwork; highly qualified and knowledgeable people. Wonderful attitude considering the Covid-19 environment.

It seems like Covid is the excuse again. I have had very few complaints with AAA in all the many years I have used them but today was the max. This Covid thing, which I know is very real, seems to have even caused the undoing of many businesses which I really dont understand. I called regarding a DMV issue. First, I received 2 long messages why I would have to wait longer because of Covid and then I got another recorded message that she could help me just as a human would...oh, so not true!She was absolutely no help to me at all! If it werent for my appreciation of their roadside service, I would cancel immediately!

Longer wait, but staff very helpful. They take care of everything you need while you wait outside.

Streamlined process for outside assistance. Minimal to low contact and fast service

The wait was very short and the people were courteous and helpful.

Exstreamly helpfull.Made me feel comfortable.Were excellent at figuring out what truck to send.Protected me when I was in a bad spot with my kids Tony especially good from Bakersfield. Thank you triple A

This place is starting to get like the DmV attitudes from lots of employees towards the customer. Long waiting times in lines.

Very help full but I chose to just stick to their road side service and go else where for car ins.

Great service mostly spoke to the consultants over the phone but it was super easy and I was able to talk to them later when I was not busy!I made it super convenient and I love the service

Worth the membership 10 min wait for dmv services. Join.

Much nice and more efficient than the dmv

Great customer service. Very helpful.

I feel safer and better not just with customer care (thanks Eddie) but with any potential car troubles. They are amazing

Absolutely the the worst customer service. At this point I would rather go to the DMV. I have been spending way too much time here due to lack of communication. The male supervisor is terrible.

They werd amazing and so sufficient

Become AAA member and enjoy the benefits of DMV services. Customer service was outstanding they were above be on any part of the DMV office.

Terrible terrible no one answers the phone I’ve been calling since 9 AM to 11 AM and I had to actually drive there I left three messages with CHRIS the manager but he never return my calls when I was in the office I called the phone didn’t ring actually nobody’s phone rang so I guess they just turned off the ringer‘s on their phone they rather have a big crowd outside during in the heat during the pandemic

Terrible service, they gave me the excuse that I had to make an appointment to do paperwork for the dmv, because it took more than an hour, and I arrived on a Saturday at noon, and they closed at 2 in the afternoon, which means that It does not matter if you are a member which I am, providing services does not matter to them

Love all the perks! Completed my car registration today in 5 minutes!! Fast and friendly staff. Super clean environment.

Friendly service. I recomend getting there early as there are 2 lines. One for membership and Insurance and one for DMV yes you can pay registartion at AAA.

Wish. I could say more but they wont give me anything else

They were servicing outside the building,lines were short, employees very efficient and helpful.Very glad I got this service

Even with COVID-19 restrictions, this location is handling the management of its diverse services quite gracefully. Even though there were lines, they moved quickly.

The guy was amazing and fast and very professional. Thanks triple aaaa

Took my dad to renew his car registration... they had a sign taped remember we only take cash or check. Is this true? Why would a company as large as AAA not take debit/credit?

Extremely well customer service care.

I havent been there since the pandemic but they always have great service.

They were helpful

AAA earns a big plus. I am a disabled Vietnam Veteran w/Walker. Received negative assistance at DMV. Went to AAA and received 100% assistance. Thank You.

Love My AAA Office. Fast & Always Friendly

Was very pleasant experience.

Helpful staff. Public restrooms. Great reading supplies great reading books manuals and things for travel. Ive been with the AAA since I was a little boy and I still love going to this day.

Nice location love the travel team and it nice to have a registration Dmv line that great

Best customer service I have ever received considering their equal to every other company comparable to life. Not insurance the reinsurance that if you need to tow theyll pick you up if you have the money.

Awesome Experience, Women Here are Very Helpful

Fast, efficient, and great customer service.

My agents sash is a wonderful lady I love seeing her she takes excellent care of me if you want an agent for AAA ask for sash great lady very good care of you Sash Verdugo

Faster than the DMV.