9-8-21 Phone Line Dead & was reported.9-9-21 8:30am Serviceman called to let me know he was working on it.9-9-21 10:15am He called on the problem line, obviously fixed, and told me it was the result of Outside Contractors being hired to do work THEY DID NOT KNOW HOW TO DO!... I told him they should get competent contractors to do the job... He agreed... I thanked him & we said Gbye.9-10-21 1:15pm I noticed that the phone line was DEAD AGAIN! Called & reported it... Now I wait till 8am 9-11-21 for hopefully the same serviceman I had before...If I could, I would FIRE the incompetent contractors and get GOOD ones! I do want the old fashioned Land Line for that much more insurance to be able communicate... If I could, I would FIRE Frontier and get a Better carrier! BUT...9-11-21 8am is scheduled contact by serviceman...More later...

Was on the phone for an hour didnt get nothing done just because my daughter didnt find her ID they couldnt cancel it or put in my name.

I called re. increasing charges on our bill. Customer service agent said we could avoid increased fees and avoid infrastructure charges for 3 years for an additional $15/mo. with increase of internet speed from 50/50 to 100/100. Work order noted as completed online; however, no increase of speed. I called back and this was all a lie. I was told that was it impossible to do what this agent had told me and also that she never made any changes to our bill.

I park here to listen to the airplanes when they rake odd frm land. I have noticed that the airplane uses more power when its taking off. Then the power of the engine changes once the airplane is in the sky.I am going get my pilots license

Taking more and more channels out of my service yet paying more and more for it Every month sounds like a loosing proposition. Its just a matter of time and pain level.

This internet cut off and extremely slow at times. I dont not recommend .. called many times only to hear theirs no problem detected

If there could be negative stars for customer service I would rate that.I WOULD NEVER recommend Frontier services to anyone. if you prefer poor customer service and rude representatives call centers outside the US then this is for you.

I wish I wouldve read the reviews first. Like many others before said; the customer service is horrible. The technician was supposed to come between 8am-12pm and didnt show up until 220pm. The technician informed me that they are having technical difficulties and although my wifi was upgraded; I will have no connection for 10hours. I called to file a complaint and was told theres nothing they can do and I cant be credited for the lack of service. Now I have to find a new internet provider ASAP

I am a new Frontier customer ans so far am externally unsatisfied with My interactions with Frontier Communications.I recently signed up for FIOS internet and going into this was super excited. Then I met some of your employees and all of that changed. This whole experience has been a nightmare! The first technician came out and said I needed a new drop and he would be out after it was completed the same day. The contractor guys came and installed the new drop. They were great and got it done really fast. That’s the only good part of my experience was with a contractor (to me that says something). That was complete at about 11:30am. At about 3pm after still not hearing from Frontier I called in and was very rudely told that no one was coming back that day or even that week. The earliest they would be back was the following Tuesday but to be nice maybe they could fit me in on Monday. SMH. I asked for a supervisor and told her what had occurred and she Hung Up On Me!Monday comes and the technician calls Two Hours Early for my appointment, so not wanting to miss it I rush over. I explained where and how I want it run and the technician hymned and hawed with discontent. This isn’t a large house. It’s one story with plenty of attic space. I already had the wall plate ready and holes drilled he would have just needed to drop in the cable about 8” away. As a telco technician myself, I’m thinking I made it super easy. Well I guess not easy enough because he complained to the point that I just said I’d run the stuff myself, and I did. You got that right I AM PAYING FRONTIER TO INSTALL MY OWN FIOS! When we were discussing where the equipment would go we were originally going to put the ont in the garage near the fiber drop. He set a box on my brand new $2000 washer and dryer. The box was fine but I didn’t want tools and stuff scratching them so I asked politely not to set things on them, and I’d get him a table (which I did). He gave me an attitude and threw the box onto a shelf nearby! He was out of many of his supplies. For instance he had no slack box to put the excess drop wire. Instead the excess drop wire is now run up in my attic. After I (not he) ran the cable in the attic he starts plugging in equipment and asks if I have a power strip? I haven’t moved into the house yet so I don’t have much of that stuff there. Luckily I had an extension cord that has three plugs. I asked the technician if he had a power strip and he said “I’m just out of them” like everything else. The guy was just really rude the entire time. He was obviously not happy to be there and it showed.In closing this being my first interaction with Frontier, it was not a good one. I am being charged a “router fee” every month when I’m using MY OWN router unless I pay them $200 (extortion). I am being charged for the installation even though the lazy technician made me install the service myself. The installation took two of my vacation days because Frontier doesn’t have their act together. I’m upset to say the least. I really wish there was another company I could go with because so far I really dislike Frontier and really hope I have no reason to contact them in the future.

Read the reviews. Thats my only advice. They are all TRUE

THERE NEEDS TO BE A CLASS ACTION AGAINST THIS CORRUPT COMPANY! If you call every 2 or 3 days you find out that you are on another package. Which means generally more money. I had no internet for over two and a half weeks. They wouldnt even compensate me. Takes forever for technician to schedule an appointment with you. 2 weeks? They will bill you whatever they feel like billing and there is no such thing as a billing cycle even though they claim there is. You get a different story with every different representative. Nothing is ever notated on their computers so its a whole new story when you called back again . I should have read the reviews as I would have given a -10 as well. This company needs to be shut down!

I had thee worse experience ever! No one should think of getting service with them. I’ve been trying to cancel my account for the last 3 hours. I get hung up on or they transfer me to the wrong department. I’m so mad. Second their service sucks! I was paying a lot of money. My internet would just stop working. A lot! If I can give no stars I would. Very horrible experience!

Worse experience. Charging me for services I never received. Left on hold and customers services close while on hold waiting for a supervisor. Had file a FCC complaint. Please do not use this company.

Last month (09-22-2016), I called for renew service. The price jump up from $150 to $440.I dont get it. It was not cancelled and reactive.This kind of service which I can not acceptable. That I am going to switch the other company.

Terrible Company. The internet goes out all the time. They never show up for their service appointments. Or they arrive earlier than the set time and leave right away. Nothing gets done. They lose your service ticket in the system. WHAT does that even mean!

Absolutely the worst customer service. Ever. How in the world do they stay in business. Every time you call you get a different answer/story. They dont even honor installation appointments which you would think would be their bread and butter. HORRIBLE!!! Verizon! why did you leave California?!? We were so happy together. :-(

This is the worst company I have ever dealt with. The technician never came to install my modem, when I called back the next day they said that management sent out another technician to come in the next couple of hours and then never came so after being on hold for almost and hour I was told that I would have to wait another 2 weeks for someone to install my modem and that I would have to just deal with it. The people running this company are so unprofessional and ended up canceling the order and switching my business to spectrum. DONT WASTE YOUR TIME!

If I could give them a minus 10, I would! They are THE ABSOLUTE WORST business and home service providers I have ever dealt with. Their customer service rep, Aaron, just hung up on me! Unbelievable. He wanted the 4-digit pin on my bill, which I dont have. Then, he told me he couldnt assist me with my question unless I had that number. I will be canceling my account with them.

They’re the worst. The fact that they are the only provider in our area made them miserable. Very bad customer service, very poor connection even if they claim that they provide 200 by200mbps, and different reps tell you different thing for the same service.....Everything is so bad in here and suggest you to look for other provider if you can.

I wish I would of read these reviews 1st. You are not going to get what you pay for. I have 200 gigs per second and with only one device connected I still get buffering when streaming a TV show. The Wi-fi only works in the room where the router is. I took the day off work to wait for a technician. They never showed but sent me a text that they rescheduled for the next day. It was only noon. Plenty of day time hours left but they made up their mind. Didnt care how much work I had to miss and still give me terrible service. If you call about the bad Wi-Fi service they take you through the same routine. First the call always takes 15 to 25 minutes to go through. Then its the same thing of unplugging your router and pushing the reset. Doesnt fix anything if they are not providing you the gigs you are paying for. I can also get a stronger Wi-Fi signal from my neighbors than I do in my own house.....smh

I was taken advantage of by Frontier. I have my service upgraded I didnt request. They Wells Fargod me. Im under contact so they feel they have license to steal. Multi-million dollar Corp. Yet they have to steal.

Great internet speeds, great streaming quality, data speeds as fast as the speed of light! Low latency due to this! Try it!

Do not get Frontier Fios. Ive had them for 3 months now. Terrible customer service. These people are clueless. Im not exaggerating. My bill has been wrong every month. It takes about 1 to 2 hours to deal with them every month to fix it. If you do go with them remember I told you not to do it.

Force to subscribe cause the apt complex. NIGHTMARE since day one and still counting one yr later.. I have never been in a such a poor quality customer service, system and proceses. IT IS SCARY!!!! The apt complex may receive an incentive from this company to get the business from lenders.

I cancelled my service and returned the equipment. frontier turned off autopay without notice and sent a $60 balance to collections after 3 months without any attempt at contacting me prior.If i could give 0 stars I would

If I ever paid my bill 2 days after the billing date this company goes into Panic mode and send notices as if I had Bad credit and treats me horrible, sending Bills for 2 months ahead so for double the monthly charge, then when I pay the bill online with my cc and it generates a confirmation # then it still says I owe it on my account as if I never submitted the payment and shows it as late. Getting in touch with an agent was such a chore it took 4 calls over 2 days to reach an agent who after hearing what I just said above, HUNG UP on me.Packages for the same price as last year have dropped channels so they can charge more for adding them back, ALL THEIR REVIEWS ARE BAD, showing a company with no intent to be of service to anyone while making billions of dollars annually.My internet dropped and I had to go reboot physically to get it back on. ( no change in anything in my house caused that). And that head of the FCC Trump gangster Ajit Pi wants to pass laws allowing them more latitude to charge for services we are legally allowed to own.

This Sucks.. my system goes down 9/3/17I call in and tech support Andre sets a repair tech order for 9/4/17 between 3-7 7pm. I call in at 6:20 pm to check on the tech status. Spoke to Taylor, who disputed the order date and said its set up for 9/7/17. So apparently I have been sitting around since 2pm for nothing. Taylor was not very cordial, and more as a matter of fact towards me. Not much customer service there.Will definitely not be a Frontier advocate. Being In customer service for over 20 years, this is a shame.

Frontier has the worse customer service imaginable. I had Verizon Fios before and it was superb customer service. Save your money and do not go with Frontier

Worst customer service I have ever experienced. Thats really saying something. The service techs that come out are very persistent in wanting to drill 5/8 holes into your walls and floors. Heard the tech say oops and next thing I know, Ive got 3 unflattering holes in my wall. Very sloppy from top to bottom.

FAST RELIABLE INTERNET SERVICE

Just renewed preferred tv package & I was told they were the same!! However, Frontier has changed the preferred package and added them to the extreme package. False advertising??? You now have to upgrade (more $) to get the same channels.

The worst customer service I have ever experienced in my life. Fake account was created and my confidential information was stolen. 3 times the technician never showed up. They ran my credit 3 times and got locked out because they entered incorrect information. Manager called me a liar about information I provided. Every time you call you get a different story. The manager I spoke with said that the 9 customer service agents I spoke with were LIARS. I hope this company gets bought up, one of the worst out there.

Honestly I am one of those people that doesnt get upset even if service isnt the best. But Frontier had me fuming. The worst service I have ever experienced. Trust me, go elsewhere.

Just the worst. Ever. The simplest change to your account will take weeks. Like, its simply unbelievable how horrible this company is, the stuff of nightmares.

Id give them a -10 stars if that were possible. The absolute worse internet ever, the worse customer service ever!!!!! I spent 3 hours trying to watch a 1 hour show last night. It starts and stops, takes forever to load up. I was told in July that I needed a new modem, FRONTIER told me when I called to complain about the horrible internet. They were supposed to send it ASAP. And they sold me a faster plan for $5.00 a month more. Seven weeks later, no modem. I called again and was told the order for the new modem was canceled because I already have one. But they would order another one and even let me pick the delivery date. This rep told me I cant have the faster speed internet because it isnt offered where I live. She was supposed to give me a refund and then said because I was having such a tough time with them, shed give me a $20.00 a month discount to stay with them. Her words...I am a supervisor, I am the person that can get this done for you. Well, 3 months later, no new modem, no discount and I am still being charge for the faster speed that I cant use. Calling them is IMPOSSIBLE! You tell them the problem, they ask you 50 verification questions and then they tell you its not their department. So they transfer you and you have to do it ALL OVER AGAIN! And that isnt the correct department...they transfer you once more....and yep, YOU HAVE TO DO IT ALL OVER AGAIN.

Frontier customer service sucks!!!! I upgraded to 100/100 MB internet service from 50/50 and my service became slower and intermittent. Hold times during calling customer service may last anywhere from 20 minutes to one hour! Do yourself a favor and do not subscribe to this service.

The worst service ever.... I had Verizon but they dumped us to Frontier their customer service sucks and they dont give a damn about anyone just continue to rob their customers my bill $170.00 to $230 within year. Im in the process of changing service.....If you are thinking about going to Frontier stay away from this service no good internet and cable service.

Choose literally any other option you can. The installation guy never showed up in the EIGHT HOUR window I scheduled. That was my last day off work for 3 weeks. When I called to reschedule, I was unapologetically told that I would have to wait until I had another day off, because although it was their mistake, they cant do anything about it. I said that was unfair and irresponsible, and the customer rep said she would submit a claim to the escalation department and call me back. She never called back. When I called to check on the claim status, the next customer rep just hung up on me. Mind you, this was after spending much time on hold. Each phone call is about 10 min of human communication and 30 min of hold time without any actual resolution.

This is the worst company to deal with. Took me 4 different calls starting 9 days early to cancel my service as we sold our house and moved out of the state. The company still never got the cancellation date correct nor sent boxes on time to return their equipment. I wont even go into the horrors of the transition from Verizon earlier in the year and the weekend without internet service!

DO NOT GET THIS SERVICE!!! I have never been more compelled to write a review than I am right now about my HORRIBLE experience with Frontier. August 26th 2017 to September 16th 2017 have been some of the most stressful days because of this UNPROFESSIONAL COMPANY!I called and signed up for service for SELF INSTALLATION because I work regular business hours and their installation appointment window is a 9 HOUR WINDOW (8 am - 5 pm) ... thats how long they expect you to wait at home for one of their techs to come. I could see a 4 hour appointment window but 9 hours is extremely excessive.When I first called to order I was quoted a certain price for internet at a certain speed and after running my credit I was told that I did not need to pay a deposit and that I would receive my self installation kit in 3-5 business days. That was 8/26/17 so I should have received it by 9/1/17. It is now half a month later and I STILL DO NOT HAVE AN INTERNET CONNECTION. I got a call 3 days later from Customer Service contradicting everything that had been previously confirmed telling me I will not get the internet speed I was quoted it will be slower, my kit had not been sent out yet, and I need to pay over $100 for a deposit. No explanation about why I had been previously given different information just an apology for the misinformation. I go ahead and pay the deposit because I really need internet for my online classes. I am told again I will receive my self installation kit in 3-5 business days now pushing it to the 5th. The 5th comes and goes and I still dont have my kit. They tell me the service is set to be activated on the 7th and that I will have my kit by then. The 7th comes and I am excited to get home and get my kit but instead I am welcomed with a note on the door saying I missed my installation appointment. I am beyond frustrated because I clearly specified SELF INSTALLATION so why did someone come to my house!?!? I knew that I wouldnt be there!Next I call customer service again (this team DOES NOT SPEAK UNDERSTANDABLE ENGLISH AFTER TYPICAL BUSINESS HOURS, ON HOLIDAYS, OR ON WEEKENDS I assume the calls must get routed overseas) and after over an hour of trying to understand each other I find out that the service is activated and my box will be sent out 3-5 business days AFTER the installation date (which they said was the 7th)... a completely different story than what I was told before. So now I have to wait until the 14th. I was also told that the price I was originally given has also changed by over $40 more per month. Once again no explanation could be given just a sorry for the wrong information I was given initially. At this point I am HOT!The 14th comes and low and behold after I install my kit the internet is not working. I call in AGAIN and after another hour come to find out that the tech that came out did not activate my phone line and now I have to call CUSTOMER SERVICE schedule another appointment to have a tech come out and was told that I do not have to be home because they do the work from outside. SO FRUSTRATING!!!! I call customer service as instructed and am transferred finally to tech support who then says the soonest appointment is on Friday. I say that I cant do that because the window is from 8 a.m. to 5 p.m. and I work and asked if they have Saturday appointments. He said NO THE TECHS DONT WORK SATURDAY so I schedule Friday. I then call the tech who came on the 7th to ask if he was the one coming Friday and told him the situation. He said he didnt know but since I work why dont I schedule for SATURDAY? He said he works Saturday and so do several of his co-workers. So I call back tech support and was able to schedule for Saturday... wow. The next day I received my first bill (over $100) which is due in less than 2 weeks and I still havent received service. Thats the only thing they are on time with... billing!

If I could give 0 stars, I would. Terrible 800 # performance....super annoying menus. Hard to speak to anyone that can solve any problems. They came out to install phone and internet and only then did they tell me we were getting DSL. It was like 1.5 MB/s due to being so far from the source, apparently. Also, the tech installed, left, and did not leave instructions on how to set up the router/wifi, etc. Absolutely terrible. I cancelled that day and told him to come back and grab his router.

I used to have Verizon FIOS then they bankrupted FIOS by overextending themselves laying fiber optic lines and Frontier bought the FIOS name and contracts. Loved Verizon, HATE HATE HATE Frontier! Horrible internet, worse tv, lost almost all of my series programmed, on Demand missing half the channels and shows, rented movies came out scrambled but NOT refunded, etc. And when I FINALLY got fed up and switched to DirecTV and Spectrum, they wouldnt even ANSWER THEIR PHONE to let me close my account! It took me two days and over TWO HOURS on hold. Returning their boxes today, and if they think Im paying them $284 for another month of service that I only USED for one WEEK, theyve got another think coming! ZERO stars!

Worst internet ever! Specialy when calling the technical support sucks! They gonna let you wait for ever!

These guys are crooks! They are liars and thieves and should be avoided at all costs. Stay away and tell your friends to stay away from this lousy business that will probably be going bankrupt very soon. Any other service is much better. Tell your friends...

No more Verizon fios so Frontier...

This company seriously deserves a zero i swear they suck in every aspect. They are completely rude and unprofessional please avoid by all cause. It took them literally three months to fix my bill from the screw up they did from the switch from Verizon to frontier. None of them know how to assist you so what they do is say please bare with me maam let me transfer you to a department that can help you. Then Leave you on hold for entire hour to still dont fix the problem but continue play phone switch. And Please dont call on the weekend because you probably be hold until monday morning. The hold time all they had to do is go inside the computer update my account it took them three months to do that no lie. Thats something could have taken a day. Screw frontier i swear i hate this company 😠

Frontier communications has been the worst co ive ever dealt with.I just want to warn the nice people who were thing of signing up with them good luck.They lost 80 million dollars last year in the first quarter alone.Ive talked to 4 different people and got 4 different answers.Whoever they have running this co, Im embarrased for you!

Horrible service. I have a business no service for over 8 days.. Cant fix for 8 more days what a scam. Give me a brake.! My business is suffering.

Writing a letter to the better business bureau. Filing a complaint .

Horrible service, horrible customer service, avoid at all costs. Worse than ATT.

Horrible customer service. I will NEVER do business with these people again.

I hired an internet service, they set an installation date for a week latter, they did not show up, i call them, give them all the information needed and they say my order does not exist.

Absolute worst company you could ever deal with. How they even exist is beyond me.

This company really shouldn’t be around... they don’t care about anything other then screwing the customer.... if you have a choice do not pick this company!!!!!!!!

I have no issues with the internet or cable, but they have the worst customer service Ive ever encountered.

They have horrible service - customer service rep has NOT even attempted to help me - as if - go scr** yourself.. I assume, they do not need customers!!! Going elsewhere.,

Customer service is horrible...her name is Joselyn she didnt want to help because it was almost closing time!

Since Verizon dumped us to Frontier, its been a major hassle getting thru to customer service, Ive waited for hours on hold just to get disconnected time and time again, Id rather pay more for a better company, but I think they are all going the same route

If you ever avoided anything, avoid this!! HORRIBLE

I call to cancel service since December they charged me for prorate then next month I got the other bill, So I call back they said they will take care of it until 4 month later got other bill and put me in a collection this company is scam, don’t sign up with them you will become their prisoner from a bill.

Drove around and no Frontier located here.

I did not like there service at all

Absolutely the worst! Run!!

WORST CUSTOMER SERVICE stay away!!!!!!!!!!!! Horrible internet speeds

Their service sucks