Nice location. Easy to find. They have post office boxes.

On several occasions Mike at the Lake Mary office has gone out of his way to assist me. He understands meaning of good customer service. Very patient with every question posed. Whenever I am in line, I hope to make it to his window.

So I was shipping an Easter present for my daughter up north on a Wednesday. I get everything packaged up and go to the counter to pay. The worker is scrolling through all of the shipping options then says your total is $23.45. I pay and she says, here’s your tracking and it will be there Monday. Monday???? When I asked why she didn’t offer any options she tells me that USPS did away with all 2 and 3 day service and she just assumed I didn’t want to overnight it. I said, well it would have been nice to be given the option! She looks it up and says it would have been $82 with a look that says, I know that’s too much so I made the decision for you. WHAT????? I will never again, as long as I live, ship with USPS. You lost a customer for life!!!! And I’m canceling my PO Box too!

I had updated my PO Box to a business months ago per the instructions of someone working inside this Post Office location as well as the USPS phone customer service.This post office supervisor claims they don’t receive notification of someone updating their account to a business address. They refused 4 of my packages because they were listed under my business name which is correctly listed on my online account.This post office needs a new supervisor, more training and a lot of work. If they had put a notice in my box saying they wouldn’t deliver to my PO Box because it had a business name, I would have immediately waited in the 30+ minute line they always have and rectified it immediately. Lazy supervisor and lazy employees. This place needs a full overhaul.

I’m not sure which facility is worse, this one or the Seminole-Orlando one. They both see to play “pickle” with my packages as they’ll bounce my parcel back and forth between the two facilities while my residence is between the two.USPS may be cheaper than other shipping methods but it’s because they suck. Plain and simple.

The absolute model of everything that’s wrong with the postal service. Been frequently visiting this location and there hasn’t been a single time I’m able to walk out of there satisfied. It’s always issues and can’t do’s. FEDS, shut this place down.

Ordered something online that was supposed to be delivered today. USPS sitting on my package all day and not delivering it to me..

Sending my packages to the wrong town or STATE as usual. All my stuff usually makes it to Orlando area quickly, but then fall a week behind because their lazy and incompetent.

Seems like a majority of my packages never make it through here.

I accidentally mailed my new eye glasses to my old address in Lake Mary and my old complex was being useless about getting me my new package. I called USPS and a very nice man said he would have the mail carrier retrieve the package from the mailbox and forward to me. I just received them today and I am very thankful and satisfied that USPS was able to help me in a timely manner!

Had an issue with a delivery that I only just realised was meant to have been delivered weeks ago ( due to the pandemic, I completely forgot about it ) .I got an email from the post office shortly after I filled the online form ( not an automated one ).Few days after the email I got a followup call from the post office to resolve the issue (issue that was no fault of the post office but the company I ordered from) . The staff I spoke was so polite and concerned. I was so impressed. Its been ages i received such service . Thank you Mr Lucas !!!

Ive never had any terrible service issue here as Im reading that other have had in the past. I gave a 4 rating and not a 5 rating because there are 2 post office workers that arent overly friendly that work in the front. I have a P.O. Box, its my 1st time Ive ever had one and Ive had a few questions over the last few months, causing me to stand in line to get the information..I didnt catch either of their names but they were rather blah and could use a happiness infusion lol Other than that, they are on point with information, and getting my mail to me in a timely fashion!

Everyone is so polite and helpful. Thank you to the entire team in Lake Mary!

Literally the next possible black hole for any USPS package unless if you get lucky.

The customer service here is by far the worst I have ever experienced. Most people here qualify to do a different job that to work for the USPS.

They claim to have delivered a book to me yesterday based on there tracking number. called the local post office number and no one ever answers. i was there when my mail was delivered and i went to box and had 2 letters and no book. No idea who they delivered the book to but it was not me. Trying to get assistance from the local office is a waste of time.

I have sent two usps boxes to my brother-in law, non of the packages I sent were delivered to him, even though I received a text saying they were delivered he is at an adult care facility, so it just makes me wonder what has happen, did someone take them at the post office or someone at the facility? I tried to reach out to the post office but all I can do is press numbers, the whole thing is very up setting!!

I ordered two different times with the same company back to back. One order bypassed this Lake Mary distribution center and went from Ormond Beach to Seminole-Orlando and all the way to the west coast in 3 days. The second order went from Ormond to Lake Mary (where it sat for 3 days) before you delivered it to Seminole-Orlando. An item thats supposed to get here tomorrow will be late because you sat on my package for 3 days. How can one package be delivered in 3 days and it takes you 3 days to load my package in a vehicle to drive it 37 miles south. Now I have to wait for my package to travel nearly 3,000 miles to get here when it should have been in the state already but you chose to twiddle your thumbs and sit on my package. This is why people choose to ship through UPS over the post office.

Everyone is always rude who works here

Customer service is excellent.

I have sent to my Son in Lake Mary on April 15/2020 an important envelope by regular mail which he never received, 2 weeks later I received it back in my office endorsed as ANK which means Attempted unknown, address was complety correct and he lives there since DEC/2019. On Tuesday MAY 5/2020 I have sent again the envelope but at this time I have paid for a Priority Envelope and a Delivery confirmation tracking number, in this case it shows up as no access on May 7 at 1:34pm, and it will be attempted again the next business day which of course USPS did not try again. Im a letter carrier in Miami Lakes and I dont know how the Post office will survive with this bad service.

Great post office!We have had a PO Box with them for more than 25 years.Team is always friendly and so helpful.

I really root for the united states postal service, especially since they are so badly on the road ropes due to electronic delivery amazon etc.....but please please use a different postal location for effective delivery. Have received damaged items from this post office multiple times. Also mail continuously is delayed due to alleged lack of postage even though its been weighed and metered at home or by sending entity.

Not a fun experience!

Had a certified letter sent to me and was left a post card saying that they came to my house and no one answered the door? How is that when I was in the front of my house all morning. When I call the post office no one picks up the phone. What kind of business are you running? The post master needs to run this branch better or someone else will.

30 days... It took this place 30 days to send a package I ordered. If you order anything out of Florida, make sure to use UPS, FedEx or some other service.

I called to ask about getting new mail box keys because I lost one of mine. They answered on the second ring ( think he said his name was Sonny) and he was pleasant and helpful.My mail carrier is pleasant and I had to pay COD for mail once and didnt have change and next day change was in an envelope in my mailbox.When I come into the lobby I always end up getting helped by the nice Jamaicans lady who is polite and friendly.Im shocked reading some of the negative 👎 reviews because the lake mary post office for 11 years that Ive been here are exceptional. ...

The worst post office Ive ever encountered. They withheld a package from me that I payed shipping and handling on already, and forced me to pay an additional shipping and handling fee. So when I went to the post office to pick up my package, that was supposed to be left at my door, the gentleman goes to the back to retrieve my package, comes back to the counter and throws it/drops it onto the scale. He completely disregarded the large red sticker on the package that specifically says: fragile Handle With Care. So when I get Home, I open my package and to my extreme disappointment obviously the glass within the box is all shattered. At this point Ive already taken extra time out of my life and busy schedule to come pick up a package that was supposed to be left at my door, paid an additional shipping and handling fee only to have my package thrown at the counter to destroy my personal belongings inside. Not to mention, the glass inside was a sentimental item. At this point, I try to call the post office MULTIPLE TIMES, no one answers, but someone picked up two of those times and hung up on me. What kind of governmental facility is this? Who are we staffing here? I work in customer service, I make less than our post office carriers/employees, and I still uphold a more professional manner than the employees Ive encountered here. Clerk # 12 on 4/25/17 at 8:48am Handled my package. Who knows which employee broke my belongings with the mistreatment, but it wasnt broken when it went out.

Ive been using them since my dad moved us to Lake Mary when I was little, for 25 yrs . I live 5 minutes away and it convenient. They have 3 postal machines to use instead of standing in that long line which is a life saver plus its available 24 hrs. Staff always nice and friendly. Clean well maintained post office. Trust me if you dont think so make the mistake and go elsewhere.

Big thank you to Dale for helping me package my boxes the RIGHT way and spending so much time making sure everything got out correctly and on budget! I learned a lot and had the best experience at the post office ever. You guys are great!!

The most horrible distribution center in florida. They tend to send you pagace to not only the wrong house but the wrong town. I cant tell you hpw many time my packages have been delivered to pearson. Or just lost in lake mary distribution center.

I call two days after a package says it was delivered. I give them the tracking number. They say it was delivered. I am referred to the SUPERVISOR. He accuses me, the sender, of lying. He accuses my coworker, the recipient, of lying. He goes and checks the parcel locker--they have the package. No Im sorry, just that it will delivered and he hangs up on me. ARE YOU KIDDING ME?

I was waiting in line and was able to see in the back. The guy was tossing packages (big to medium boxes and large enveloped packages) into a crate from 10 feet away. This is not how you show respect for peoples packages. Show a little respect.

Staff could not be more accommodating and friendly; taking care of a population this size. Were blessed to have the opportunity to mail items across our great country for just a few cents. Keep up the good work!

Despite it being so close to Christmas, the wait wasnt long & an employee saw me struggling to carry a heavy box in, dropped what he was doing & helped me carry it inside. Everyone is always very friendly here, even when slammed and dealing with frustrated customers.

My letter has been stuck there for 6 days and they do not answer there phone. I cant believe they could be so incompetent.

I was pleasantly surprised by the speed and attentiveness of the staff. Is this really a government facility? Its run more like a commercial business concerned for their customers. A big thank you for their efficiency!

Moved from Lake Mary and filled out the forwarding address form. Almost a month later and still no mail. The new owner of our house has been writing a note on the mail and putting it back in the box.Post Office said they have the record of the change of address but apparently the delivery guy was never told. So, what has he been doing with our mail???? I guess it is not a felony if they screw with the mail, just if we do it.

I am in the online resale business and this USPS location is beyond impressive with how fast they process packages to ship out.

I still having trouble with getting all my personal mail place in my post office box. Employees need to be held accountable, are not doing their job

The manager at this LAKE MARY BLVD location is not professional & does not do what he says he will do. Mailman put my package in wrong mailbox & so I made a complaint for a lost package. They said they would reach out to me Saturday & Monday but he did not call. I am thankful that a neighbor returned my package to me after mailman made that mistake and the mailman swore up & down he put it in my mailbox. Nonetheless I received my package but If I didnt the POST OFFICE did not return my CALLS. I would have been out of a package due to lack of customer care by manager not doing his job.

My daughter had this experience with the Lake Mary USPS last week. My college text books were put in a locker next to my mail box in a cluster type box at my condo unit. The key was broken to open the box. Called the Lake Mary PO promised they would put a new key in my box. Next day same broken key in my box. Next day back to the PO they promised to fix the box ASAP. Next day Im back at the post office wasting my time and energy with employees that dont care about me my college my books or their job. Finally the next day thats 5 days to get my books 50 feet from the broken box to my door here is what our postal carrier says to me. NOT IM sorry for the delay,not we messed up on your book delivery. NO he says you must be stupid for not being able to get your books out and you got me in trouble with my boss for telling on me. I am thinking of calling the police and reporting him for intimidating me just because he didnt do a simple job. I am a single college student and now Im afraid to even get my mail or see this carrier again. My dad and friends say call the police and contact a higher up in the Post Office. All this energy just to get my mail and feel safe. Go to another PO not this one. And report any problems you have there. Maybe that will help the service at that location.

Called the post office several times and no one ever answers my phone call. This has happened so many times that I cant count.

I Love this Post Office, I come early in the morning the clerks are very friendly and the place is always clean.

I have lived in Lake Mary for 21 years and I have had more packages stolen or damaged in the past 8 months than ever before. It has come to the point where I tape all the envelopes that I send out and yet somehow these people keep cutting them open. I would avoid this post office at all costs!

I opened a PO box online and was told to go to the local Lake Mary location. I brought all the required documentation, but they still insisted I needed other documents. After waiting in line 2x, I said the hell with it and closed the request online. Worse than the DMV. I have called my elected representatives and advised them I support privatizing the USPS. Bloated agency.

Lived at my current residence for about 2.5 years now. There is a smallish mailbox that covers about a dozen homes and they have messed up the mail at least 30+ times. I get various neighbors mail and they get mine and everyone gets each other. I am lucky so far in that my neighbors are honest as packages seem to be misdelivered the most. I am still missing tons of checks and gift cards from 2 years ago after we moved because they forward our mail to an abyss and none of it has seen since.

The ABSOLUTE worst Post Office in the South East!I give them the following rating:Customer Service -4Mail Delivery -5Response to issues -10Privacy of Mail -10Overall -100The Lake Mary McDonalds is ran with better service and dependability!SHOULD BE PERMANENTLY CLOSED DOWN!

I hate going to the post office as the employees are generally disgruntled and unhappy. This was not the case everyone was in a great mood and went above and beyond to help me with my international package. The lady who helped me was quick and efficient and just a nice woman.

Very helpful staff. Customer services was great. Its the post office, so my wait wasnt bad.

Repeated incompetence. Time and again, mail that should be delivered to me is either returned to sender or lost forever. Today when the carrier was asked about a package that was supposedly delivered yesterday, he replied that the address didnt exist. !?!?!?! If true, where was I living, and why did all that OTHER mail show up in my mailbox????? And why did he report that it was delivered if the address doesnt exist? Incompetence, followed by cover up and excuses. Oh, and Ive tried calling - they dont answer the phone.UPDATE: A year later, and nothing has changed. They lost another package, after claiming they delivered it, then claimed they rescheduled delivery, then claim the tracking number in invalid . No one at the post office answers the phone. Thats the third missing package in the last 2 months.

Short wait, extremely helpful staff.

THE WORST POST OFFICE EVER! 1) I was within earshot when I heard a clerk tell the Supervisor, Maria, that the man she just helped was an a$$hole. I pointed out that I heard her and how unprofessional it was. She was told not to speak so loudly next time. REALLY?! 2) Returned mail as undeliverable because there was no such street. Spoke to the supervisor who was EXTREMELY rude when I pointed out that according to the county it was correct. Her exact words were Send it like that again and were going to return it again. No offer to find out where the problem was and just plain nasty. STAY AWAY

The drop-box is supposed to be open until 3pm. I was there a 2pm and it was closed. The post office is a liar.

Got in quick. Shipped my stuff. Got out quick. Couldnt be happier.

The rudest bunch of women I have ever encountered. Govt. needs to CLEAN HOUSE and get rid of DEAD WOOD. These LIFERS that make a career out of snapping at people and snarling at them instead of smiling need to be shown the door. I am done. Longwood or Lake Monroe, wonderful.

The staff has always been polite and professional whenever I visit this branch. 👍👍👍

Love the service they show me how send staff from home. I so happy.

Every single week, I have a problem with my packages. I take the package to the post office, with tracking numbers, and the package either sits in the facility for three days or get lost somewhere, that I must inconvenience myself every single time to call the 800# which im on hold for over an hour to open a case, or walk directly into the PO and stand in line, to be told they will look into it. NEVER had this problem except with this post office. I am afraid of this post office, I always have a problem with the packages sending and receiving.

They dont know what theyre doing in there and never answer the phone!

Been going there for years. Postal Clerks are always friendly helpful, even during peak periods.

Very nice customer service! Sign, seal and send. As quick as that

Been dealing with for 5 years all in all been a positive experience. Had some difficulty reaching them by phone but they were very helpful and curteous.

Worst USPS! 1 lady there try to charge me more of my regular mail. Was mailing it for almost a year as a First Class mail and she suddenly change it to Parcel! Never let me talk to the supervisor!

This office has been very friendly and pretty helpful. Yes, they were supposed to have my mailbox ready on Monday and it has not yet been done but they have been helpful in trying to get the issue resolved.

If you want people to use USPS you must have priority mail boxes available to customers; why do we have to order online boxes??? I need to mail it now! not order boxes, wait for them to be delivered at my home to then ship something.

Worst customer service Ive ever experienced at a Post Office. Rude employees who seem to hate their jobs and like to make paying customers lives a bit harder in return. I went to Fed Ex and saved money.

Ive had mixed experiences there. Most of the people ive personally transacted with have been great, but ive seen negative attitudes, unwillingness to help, etc from others there.One issue was a couple of months ago I had a piece of mail go to Orlando and it got lost, which I had been sending it Monthly via Priority mail but couldnt stand paying nearly $7 each month to send two small pieces of paper when it was no more than 20 miles a away and always got there the next day when I checked the tracking. I was inquiring about putting a tracking number on a standard piece of mail and about an envelope that was a Priority Mail envelope that had Variable Rate printed on it. I didnt bring the envelope I saw in the lobby and the envelope display didnt have any. I asked the man behind the counter and he said all Priority Mail is sent flat rate. I told him about the envelope(which is the big flimsy one, bigger than legal size paper) and he rudely said again that ALL Priority Mail is flat rate. I didnt push it further because there was a long line and I got the feeling if I went to get one he would tell me to get back in line. I checked again to make sure I wasnt seeing things and Variable Rate was there. How can they not know they products they offer?Just before getting to the counter I was in line and started talking to someone who was waiting for an employee and it looked like he worked fr the Post Office but wasnt in a standard uniform. I pointed out a few thing- attitudes, inefficiency, not caring about the customer, etc and how they needed to fix these things and he said they are not allowed to fire anyone? Hello, thats a HUGE problem! No wonder why people behind the counter there dont feel the need to be more personable or do more than just getting by, and in some cases im not sure that criteria was met!Until they can get rid of bad apples and people cant take their jobs for granted and get away with it I dont see things changing and they will continue to lose more than $1 BILLION PER YEAR. As taxpayers who pay for this service, and therefore the employees who work there, we should be outraged until changes are made!

Its a great place to pick up your mail.

Lost my package and it said it was deleivered post lady appologized and said im human...well that was a 200 dollar mistake due to putting jn someone elses mailbox in the apartment complex,and of course no one will come forth! Ridiculous

Good service and pretty quick getting you in and out

Get my letters on time. Great place.

The first Post Office to open in the every morning and the last one to close n the evening. 8am-6pm while over 90% of the others are 9am-5pm.

Moves fast, very helpful and polite staff.

All the self service machines broken or not working properly. What a dump!

Quick and easy. Great staff.

2 weeks to start a delivery on an item

They are always losing our mail...They leave mailbox doors open...absolute worst PO

Why give #if you dont ever answer the phone....with NO answering message....NOTHING

Bad post office. I paid for a label with Paypal, and when it got delivered to this address, they said I hadnt paid enough for it to be delivered. WHAT?

Scammers

Megan Huff our postal counter person! 10 Star empolyee

They often lose my Amazon packages and no one every answers the phone or they have it off the hook with a busy signal!

Worse service ever. Package has been in Orlando for 2 days and still failed to deliver.

Great service!

Bad customer service

Very disappointed in their commitment to serve the public.

Worst worst worst

Rude and lazy postal workers. Including the post master.

Good costumer service

Be ready to wait a very long time.

Poor customer service.

Bad experience

Bad

Nice costumer service

Never a wait very nice staff

THEY NEVER ANSWER THE FREAKING PHONE!!!!!!

Great

Terrible overall!