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FedEx Office Print & Ship Center
1210 S International Pkwy, Lake Mary, FL 32746, United States
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FedEx Office Print & Ship Center

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Je
Review №1

Gabriel was awesome, this facility is all over it. In and out quick and extremely professional

AN
Review №2

This place is my last resort when I need to ship something. The staff is inflexible and not helpful. Always claim that theyre giving the lowest cost option but refuse to share what the other options are. Almost always require that I use their boxes (upcharges galore!). High staff turnover, so someone is always in training and doesnt know what to do next. If you have time for foolishness and minimal courtesy, then head over there. But there are far better shipping options in the area than this location.

Pa
Review №3

Great service!I needed to have a package shipped and the team got it done so fast I was amazed.They have also done printing for me that was excellent.December 3, 2019I had to stop and do some really involved shipping.Very smooth and efficient procedure.Great staff!

Jo
Review №4

The staff members clearly don’t know what’s going on at this place. I call ahead to get the price of color prints and asked specifically “can I bring in my own card stock paper to print on” and the staff member on the phone says “yes” and that all I have to do is bring my paper and load the tray. Then I get to the store and the lady I spoke to says the same thing and asks me to email her the file so that it is less expensive for me so I PAY MONEY to use their computer, the email this document to them so that it could be printed. Once I email it, I go back to the counter and another gentleman (I assume it’s the manager as he had a button-down shirt on) comes to assist me. I explain to him the situation and he tells me that I actually can not use my own card stock paper because it can ruin their printer?! I was just informed by TWO DIFFERENT staff members that I could 100% bring my own card stock paper and my file can be printed on that. I explain that to him and he has no remorse and does not care that I JUST paid to use their computer to email them this document and I drove all the way over there just to have this done. So I ask the gentleman how much it would cost to use their card stock paper and he tells me it’s over a dollar (per page) more than what I was originally quoted. If their staff was all educated correctly and on the same page, I could’ve saved myself money spent on their computer and a trip. I explained to the gentleman that he needs to educate his staff cause it is ridiculous that I just wasted time, gas, and money to come and get this done because I was given incorrect information. To that he shrugged his shoulders and said “yep, I’ll let them know”. Which I am pretty sure he will not let his staff know. Terrible customer service and horrible lack of communication between the staff there.

S
Review №5

So happy with the customer service at this location! I called later in the evening and needed over 50 reports printed and bound for a big presentation the next morning, Marlon went above and beyond to make sure that everything was printed and ready for me to pick up at 7:30 when they opened the next day. I always have a good experience at this location and will definitely use them again.

a
Review №6

This is the place I go for copy service. Everyone working there is helpful, competent, and able complete whatever Im asking for. They have the equipment for high quality color copies, poster size prints, cutting multiple documents, and laminating up to 11x17. The printer behind the counter makes great copies. Highly recommended.

S
Review №7

Always helpful with my shipments.

Br
Review №8

I had a horrible experience with one of FedExs competitors not to far away. Give you a hint, it wasnt the post office. I have decided to use FedEx for all my shipping needs since the incident.I am happy to announce that not only has it been cheaper but the service has been better. Many packages arriving a day early than expected. The people at this location are incredibly professional and does a great job packing your shipments for you at a reasonable price.

Li
Review №9

Great location. However, we dont understand the reason of not being able to print edge to edge. Have to pay a premium price for a OK printing job. Definitely not recommended for printing fine design.

Je
Review №10

Well there was no wait for someone to semi help me. I had something on my phone that I needed to print and I was led to the delivery self service area and basically had to ask another customer how to print my Rick Springfield tickets. Yes, Im n old and I love Rick Springfield. And I cant use their technical stuff.

Ke
Review №11

FedEx in general I would rate 5 stars but this particular store I would rate a 0 if I could.Every time I go to this place they mess up a shipment . Had a box bouncing back and forth between this store and the distribution center for 3 weeks all because the manager refused to accept the box and kept rejecting it. Called corporate to try and get it fixed. They tried to intervene and told the manager to accept it but the manager at this store refused to take the package due to it having been to his store already. ( He said it was policy not to take returned packages even when corporate told him to). After going to the distribution center to get the box. they said it was heading back to this store and the manager refused it again. I had to meet up with one of the drivers from the distribution center to take it directly off the truck.On another occasion I was in route to pick up a package from the store by 6 pm. I was stuck on i4 and called the store to let them know I would be late and to not send the box out with the truck picking it up. They told me if I wasnt there by 6 they couldnt do anything about it. Literally showed up 15 mins after 6 and they sent it off. Multiple times they have over charged me on shipping for packages compared to other stores. I ship and receive multiple packages per day. I will not be returning to this store even though I live 2 mins from there. I would rather drive to Sanford than deal with this store again.The staff acts as if your breaking their neck to serve you or like they dont even want to be there.

Pa
Review №12

Fantastic customer service behind the shipping counter. Theyll do everything they can to help your needs and save you money. Highly recommended.

kc
Review №13

I had to return an Iphone .The staff was great. The pre-paid label I printed was blurred and FedEx scanner couldnt read it. Female associate figured out a way to Photoshop my label and make it work. Thanks for everything.

Ja
Review №14

Have been to this location MANY times and I think I have gotten real help once. Mostly there to fax out so dont usually need help but when I have asked for it, faxing or otherwise, they acted like I just interrupted their busy day just to help me.

Jo
Review №15

Worst service Ever. Employees went out of their way to make my visit as unpleasant as possible by continuously wanting to up charge me for sizing and stating they didn’t have time to help me print sheets that I needed when two of the employees were just standing there with no other customers in the store to help. Do you self a favor and use another location. Corporate office, if you read this, Franklin P needs customer training.

Ka
Review №16

Extremely helpful friendly personnel. Too bad only one employee was there to help.

Sh
Review №17

Jasmine had Excellent Customer Service!Awesome Smile!

Di
Review №18

Always trust them to get my items where they need to be, fast and safe.

Ma
Review №19

Normally I have a good experience at this location, however, today the employee working wouldnt give me the box and packing materials that Microsofts RMA says they do. I tried to show him the email and he wouldnt even read it. Ill be taking my business to the Sanford location from now on.

K
Review №20

Love this place, customer service is always pleasant too.

P
Review №21

Had a stack of plans scanned last weekend - extremely helpful - very professional! Thank you!

Ke
Review №22

Every time I come here someone doesn’t know what their doing or it’s a wait!!!!!

An
Review №23

Customer service is very slow, they couldnt help me with a banner question and copies are very expensive !

Sh
Review №24

Great customer service. Clean location.

S.
Review №25

Friendly, helpful staff. Print, copy, fax and ship!

Me
Review №26

Went in today to Mail out a Pre-Package Box, Assistant Manager was the only employee working. He was rude, horrible Manners and a con man. Left and took package to UPS instead. Stay away from here.

Ro
Review №27

Very helpful staff

Ty
Review №28

Clean

Information
22 Photos
28 Comments
3.8 Rating
  • Address:1210 S International Pkwy, Lake Mary, FL 32746, United States
  • Site:https://local.fedex.com/en-us/fl/lake-mary/office-0678/?cmp=LOC-1001545-3-1-971-1110000-US-US-EN-GPLCOPYANDPRINT
  • Phone:+1 407-804-1818
Categories
  • Shipping and mailing service
  • Business center
  • Fax service
  • Office supply store
  • Packaging supply store
  • Passport photo processor
  • Poster store
  • Print shop
  • Promotional products supplier
  • Sign shop
Working hours
  • Monday:8am–8pm
  • Tuesday:8am–6pm
  • Wednesday:Closed
  • Thursday:8am–8pm
  • Friday:10am–6pm
  • Saturday:Closed
  • Sunday:8am–9pm
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