This place is predatory. Since I was not satisfied with their service and they couldnt get an aerator in my backyard I called to cancel. They kept sending service guys out and billing me. Then I used online chat to cancel. Still sent people to my property. Called again and told them to not send anyone to my home, again they showed up. Im debating legal action because how do I keep them off my property? Call the police for trespassing?

Worst customer service I have ever experienced“Specialists” not showing up for scheduled applications, creating unsubstantiated reasons not to provide service, no consistency in personnel- 7 appointments by 7 different “specialists” No consistency in training or knowledge. I was ghosted several times after setting my day aside and cancelling important meetings . No respect for my time and all customer service reps working from home unable to review past notes or do anything to schedule or improve the situation. Do yourself a favor and buy a fogger and do it yourself. It will be a lot less time consuming or frustrating

I am a former employee and I am warning you not to use this place. As an employee I was told by management to do 10 minutes of work on properties that would take 30-60 minutes to handle properly. I chose to be honest and give customers what they paid for by doing a thorough job that took 30+ minutes. I was pressured and eventually fired by management for doing the right thing. I chose not to steal customer money and time. If you choose to use this service make sure youre home when they arrive. Watch them and watch your clock to make sure they do an honest job in your lawn. I have another warning too. If your lawn gets burned or discolored it is the fault of the company, it is not a lawn disease. During my training I watched as experienced employees lied to customers because another employee put too much fertilizer down and killed patches of their grass. If your lawn is damaged demand a refund from the corporate office if this local office doesnt return your calls within a timely manner. I heard a few customers say they contacted management with issues and didnt hear back for a month or more.

Solid good service...your yard will love the TLC.

The worst possible scam around. They do horrible work and my lawn looks awful. I trusted these people and they truly let me down. They didn’t do what they were hired to do, the people who work at the local office are super rude and not qualified to do this type of work. I paid in advance and they were very slow to come for the services and I had to call to remind them it was time. When they came here they hardly spent any time and did not do much of anything. I’m better off going to the local hardware store and getting a weed and feed treatment than having these people not do anything.

Horrible non effective weed application and abysmal customer service. Canceled immediately. I would strongly recommend using a local lawn service in your area vs such corporate entities, as to avoid the aforementioned problems and waste of money.

Tru green is awesome Ive been using them for the last 5 years no longer have any problems with weeds or dandelions there always available when I need to have a respray done. cCustomer service is excellent! Very satisfied with their service. If you added up the cost of buying fertilizer, weed killer and applying it yourself, you would spend more money. Plus, the weed killer and fertilizer that you can buy at ac big Box store is not as powerful as what tru green can put on. In the State of Illinois you must be licensed to use effective fertilizers and weed killers.

They killed my lawn. Not much else to say. See the photos, they dont lie. When I called them on it they sent a guy out who blamed it on the summer heat, even though I followed their instructions and watered every other day as specified by my village. Ive since had another landscaper/lawn service companies come look at it and they both agreed that clearly the wrong chemical was applied; most likely by an inexperienced employee.

TruGreen is a wonderful lawn service to keep our lawns healthy and green. Employees are nice and going above and beyond to help.

Completely inept. Poor job each time. Online customer service doesn’t come online or once they do, they do not respond.Terrible service would never recommend

Great service! I really like that if there is an issue that they will redo the application. It is very much appreciated and that is why I highly recommend TruGreen!

I hired this company to come out take care of my lawn and make it beautiful and they burned it so bad I have a very long yellow snake through my yard of dead grass.

Reading the other reviews about lack of response to severe lawn problems, i have the same issue. Total lack of concern. Told twice my grass had leaf blight and I should water it and it would green up. Called Lake Forest office to have someone come and look at my damaged lawn and nobody showed up. My landscaper found Chinch bugs while aerating this week. My whole parkway grass is now dead. TruGreen’s fault! I would give zero stars if I could

Fantastic service house has not had any bugs in it since we have been using them

Clearly too big to care about a single residential house. Technicians spend minutes at the house and clearly do not cover the entire lawn, bushes and shrubs. My lawn is in much worse condition that it was 3 years ago when they took over. I cannot get to speak to someone from the branch that actually services my house with all calls going through to a service-call center. They were supposed to have called me back 10 days ago to set up a grass inspection to try and address the problems but I was never contacted. Really frustrated. Unfortunately, has become a mass market company with little care for each individual house.

They walk around and dont do anything to the lawn and they still bill YOU. They will put a flag on your lawn saying to stay off it until the application dries. Even though my security cameras clearly shows no application was performed. The weak seeds they used never grew. I watched my neighbors lawn go from dried out to super thick and green. While my so called Profesional Tru Green just made it worse. My neighbors hire an independent landscaper. Tru Green is a waste of money.

Terrible. Cant stick to a schedule. Waiting for 30+ days with 5 rescheduled no shows for aeration/service. Manager call backs just transfer you to the main line with 5 hour wait times. Im never using them again.

Professional in the phone, however the technician who came to do the job, didnt do the whole job. I have weeds everywhere that are much bigger than they should considering the time called, from visit to one week after. Large weeds signifying they were not even touched. The entire back yard is a mess, and when I called to talk to them, they said the soonest they could get someone out is a week later. Im not going to pay money per visit if the visit isnt helping. They did the bulk of the front yard but still missed spots that were clearly there from the start. Ill change and update my review as the service improves or doesnt.

This is the 3rd time I have cancelled Trugreen after two months. I still have clover in my front yard. You would think they could/would control the first place you see in your yard. 3rd time is charm — I’m done!

Terrible company. They killed our front lawn. They did not even do anything about it. Very disappointed. My husband cancelled his subscription. Would never recommend this company to anyone. Not worth the money. We wasted few hundred dollars to get our front lawn ruined.

Polite and friendly associates do the work efficient and improved the appearance of our lawn.

Lake forest IL store is great. Our yard has recovered about 90% this summer since starting TruGreen May of 2019.

Your specialist, 64354-Alan Espinoza, was out today to administer a lawn application, he is a credit to your organization. Alan addressed some problem areas with my lawn and could not have been friendlier or more accommodating. Service of that quality is certainly noticed and much appreciated.

Since I have been using TruGreen my lawn stands out amongst my neighbors lawns. I am very pleased with the results. Green lawn and no weeds. Not to mention the expert level of customer service. TruGreen delivers on time, great follow-up, good customer relations.

After leaving a bag of leaves at my front door, they called to pitch me bug control. I made an offer they didnt like and laughed at me. When I asked to cancel my existing lawn service he hung up on me. I am moving to Lawn Doctor of Antioch who has a 4.9 rating.

The gentlemen who serviced my lawn was great! He was polite and when I asked him to move my sons play toys/balls so that he wont miss a spot he did and was nice about it. Thank you, Cindy Porter

Trugreen always calls the day before they come. I appreciate that. Since I am usually at work when they come I have never met the service representative but everything is completed and my.lawn looks good.

My landscaper asked me to consult with Richard or Neal at the Lake Forest office. I would then, if satisfied they could address my particular problem, start an account. But if you dont have an account, Customer Service cannot send a message to these gentlemen for them to call me. There are no direct phone lines to a specific office. Very limited and inflexible.

They give me a call to let me know they are coming and then leave a documented confirmation of the treatments made and observations of how the lawn looks. My lawn looks the best it ever has, and after four years of treatment, very satisfied with the service, keep up the great work.

The people that take care of our lawn are the best. I wouldnt want any one else. There that good. I give them highest grade.

Recent Experience with TurGreen... The specialist did his services on our lawn. Our lawn is doing great too. The grass with the help of rain is doing wonderful. He answered any questions we may have had too.

We are long-time TruGreen customers with a lawn that reflects TruGreens excellent care. Our lawn has remained healthy, green and mostly weedless over the years....and if we do have an issue or concern, TruGreen is quick to respond with good results. We are very satisfied TruGreen customers with a lovely lawn to show for it!

Our lawn has made good progress in the 3 years TruGreen has provided support. The challenges occur with their ability to make applications on schedule but more importantly with the attitude of their call center operators and the lackluster response time of their General & Service Managers (they dont return calls). They have a fairly good result but the aggravation outweighs their performance.

This was the second application of 2014. We were not home and therefore did not talk to Gerry Neumann. The notice left on the porch indicated the application was a combination of crabgrass control and fertilizer. As Gerry did a very good job in 2013 and on the first application, I feel this was also a good application. After a terrible start, the lawn is greening up and by July it should look better than last year, provided I have the time to redress portions of the lawn which have not yet sprouted grass.

Ive been using them of over 10 years and in March I thought I was going to redo my backyard because of the damage done by my new dog. I called True Green and put my account on hold. Two weeks later I decided not to redo the lawn because the dog at this point would only damage it again. I called True Green and told the rep (you can never get the people who actually come out and do the work) that I wanted my service back. First the call center rep told me I had to wait for someone to come out and measure my yard to give me a quote. Sounded strange but I said okay. A week later, nothing happened, no visit, no call, no nothing. I called again and told the rep that between last Fall and this Spring my yard didnt get any bigger so why cant hey just reinstate my program. The call rep agreed with my logic and said okay shed turn it over to sales. That was two weeks ago and nothing. A day or so ago I put in a request for a call back and guess what? No call back. Terrible customer service and I can never talk to anyone in the Lake Forest office unless they call me wanting to sell me some other service. Im still waiting for a call but wont call the call center because they are unresponsive. I can see why theyre not very highly rated on Angies List (the recent rating is C mostly because of responsiveness vs. the highest, which is A).

This is a great place to learn and earn, when it comes to obtaining a serious career.

BAD SERVICE INSTEAD OF HELPING MY GRASS THEY KILLED IT...GRASS LOOKED BETTER BEFORE THEY TOUCH IT ....THERE WAS BIG PATCHES EVERYWHERE... THEN AFTER I CANCELLED SERVICES I WAS STILL GETTING CHARGED EVERY MONTH BUT YEAH TRUE GREEN WASENT THERE....THIS PLACE IS JOKE SEE YOU IN COURT ...TRUE GREEN ZERO STARS*******

TruGreen does a great job keeping my yard weed-free. If I ever do have issues, it is nice to know that TruGreen stands behind its products with great customer service.

Horrible service, grass got worse and mosquitoe treatment is a lie. Scam of a place. Customer service is no help and just beyond rude.

TERRIBLE! Unhappy with the service. We had lawn doctor last season and my husband switched it this year to save a buck. I knew once he did was a bad idea. Our grass looks terrible. It was so lush and green and lawn doctor took care of all the weeds when we bought this home. Once we changed over to tru green we got weeds popping up and tons of crab grass all over coming through. It’s so ugly and just TERRIBLE!! Called yesterday to cancel and don’t need them to come back and retreat it. They’ve came 5 times already and all 5 I would’ve think it would have taken cared of it by now. Tru green was a huge mistake. They also kept hounding us about mosquito treatment 4 times in a row. We kept declining and asked them to stop calling us. CANCELLED, TERMINATED OUR SERVICE ASAP!!! Biggest mistake to go with them. Called lawn doctor and started back up with them.

Ive experienced terrible service over this season. First, They missed two months of applications during the summer. They did make up for it later in the season; however, it didnt help with the weeds when I needed it. Now, they treat a neighbors yard that is across the street and not even close to the same address for the last application instead of my house. Fortunately, my neighbor brought me the receipt that was left at his door. I would like to say that the lady I called in customer service was helpful and very pleasant. This will be the last year that I use TruGreen for my lawn care service.

The work been completed thoroughly and effectively. Very pleased.

My lawn always looks great and I get a lot of compliments from my neighbors. You can see the difference from both of my adjoining neighbors...one uses a different service and the other does his own.

You call because there are still weeds in the lawn they tell you that they will spray again free to send out the same tech who doesn’t do it right the first time so it never gets resolved. It only helps if you are at home to watch every thing they do. Do not trust them

First the good parts: The folks who do the actual lawn care are friendly and care about what you think about their service. They make it a point to seek your feedback. Also the ladies that run the call center are concerned but wouldnt want their job. Why? See below.Management here is terrible. They will not respond to complaints, are not accessible, and cant live up to their promises. For the past week I have called 5 times trying to get someone other than the call center. Each time I have been told my complaint has been escalated and a manager will call that day or the next day. Still waiting for a call. Primary reason for my call was a missed appointment (didnt get a call about that either). When I called back in, appointment was rescheduled. That one was missed. Today I called and they rescheduled for tomorrow. What are the chances. In addition, treatment for my crabapple tree is late and now will not be effective although I have already paid for several treatments. I cant get management to call me, much less address these issues. They apparently just want my money and dont want to perform the services.

Been using Trugreen for my lawn for years with very good results, so I figured they what be a good option for pest control. Wow, was I wrong! I called and got an estimate and declined because it was much higher than I wanted to pay. Within hours of declining I got another call and told them again it was too high. About an hour later, Jason from the Lake Forest office called and asked me what it would take to close a deal. I told him he would need to get me the Mosquito Defense Plus (plus gets fleas, ticks, spiders, etc.) and he talked to his manager and said done deal if I would pay for it all now, which I did.When the email confirmation came it only listed the Mosquito Defense, so I called Jason and he assured me I would get the Plus as well. I told him, I guess I’ll have to trust you and he said absolutely. On Tuesday the next week they came for the first application and my wife was home and talked to the guy to verify we were getting both and he said no, there’s nothing on the order saying you’re getting the plus plan and as matter of fact it’s a different crew for the plus. He told her he would follow up with the office and get back to her...guess no follow up call.I called and texted Jason and he said he would follow up and let me know what happened...two days later after no response from Jason (and still no response), I called and left him a not so nice message since no so surprisingly he didn’t answer my call directly... he could have at least called me and fessed-up to the bad deal he made with me! I then called and cancel my order and got a refund...got the refund.It’s been about a week and a half since the Mosquito Defense application and the skeeters in my yard are thick as thieves...not unlike Jason is suppose.Bottom line, don’t waster your time of money...you’re better off using Cutter Backyard, which actually works.Nick

This company is a fraud! They perform applications without telling you. I cancelled a tree service, they performed it anyway. I am now stuck with a $50 bill for a service I did not want. Customer service is both rude, and unhelpful. STAY AWAY!

My husband is normally home when TruGreen arrives and is very satisfied with the agent that performs the work. He is extremly friendly and gives excellant advise on how to care for the lawn. We have been very satisfied with the Service this year.

This was our first experience with TruGreen. We were sold a total package and promised some grass by the end of the season from overseeding and aeration, fertilization, and more. First service we got they only fertilized and grub control. We called customer service and find out everything their salesman told us was a lie and that they dont even seed or do the aeration till Fall which is not what we were told. If that was the case we would have just hired them in the fall. We ask to cancel the service and were told only a manager could refund our money. After 2 weeks and 4 phone calls, finally getting a manager. We were told we would get a full refund and he apologized up and down for the way we were handled in doing business. We were happy but then the refund came and we were shorted for the first service. Of course we call and have to talk to a manager who is not available and they will call us. I dont expect we will ever get a call. Worst experience ever with a company. WE DO NOT RECOMMEND!!! Their sales people are horrible and their customer service SUCKS!!!

My lawns transformation from before TruGreen to 1 year after TrugGreen treatments continues to amaze me. I thought my lawn would never be rid of the creeping charlie because the surrounding lawns were also covered with it. Gone is the embarrassment of a shameful-looking lawn.

The specialist is professional and friendly. In general my lawn is in good condition except for several bare spots. The specialist recommends creeping red fescue grass seed. I will try this and see if we can fix these bare spots.

Last week, I had what I thought would be my last service for the season. Upon arriving home a few hours after the service was completed, I inspected my property and I discovered that half of my back yard was neglected by the specialist (#53027). I called the TruGreen branch and they were understanding of my situation. A different specialist was scheduled for a second appointment to hit the areas that were missed.Today, Timothy B. (#68146) came to my home. He came to the door and I was lucky enough to be home at the time to speak to him about the yard. Tim reinforced my belief in the services provided by the company with his deep understanding and pride in what he does. The level of his customer service and the quality of his work was on full display while he was re-hitting my property. He is the reason why Ill continue to do business with TruGreen next season.

Bis Issues with this company that sucks1.- They burned all my yard2.- The aeration they did, we were stole3.- After the above we cancelled the contract4.- three weeks later they showed arguing that we agree to a visit and they performed another treatment to the already BURNED yard and they charged me.When called thay wanted to put me throught a Service Manager to review my case.This company SUCKS. Please consider some other options out there.David Trevino

Great service, my lawn is green,dense,and weedless!

The technicians are friendly and knowledgable.. They took time to explaine issues they see with my lawn and how best to treat them. After using TrueGreen for 1 season my lawn looked great and it continues to look great with their continued attention.

Lawn looks good where it can look good. Most weeds discouraged.

Will never use again. Missed second treatment 4 times. After 3 Rd treatment my weeds were worse, not better. And when I told them to skip one treatment because the second one was so late and give me refund they agreed and then forgot. Never honored agreement. And as I spent 4 weeks yelling at them for promising to come out and not showing up they kept trying g to up sell. Only way to get them to stop calling me to sell me new features was to take me off call list that also told me they were coming out to treat lawn. What a scam.

Chris, our technician is very good and knowledgeable. He visited our lawn today because of fertilizer burn from our last technician.

My yard was never so green!! No weeds!!

After a year in a half and hundreds of dollars my grass is in worse shape since I hired trugreen. So disappointing.

No mosquitoes this year!!!!

Terrible service!!! Always reschedule appointments. My lawn look very bad with a lot weeds. Time to change company.

Unreal. Asked on several occasions and have spoken to customer service to have a someone, even a supervisor, of the Lake Forest office call me regarding spray schedules. I have NOT received one call. Completely unacceptable.

Sprayed lawn after service was canceled and then sent a bill for unauthorized service. The bill was only corrected after I threatened to call the police for trespassing.

I worked here its a job no career advancement

Nice place

Just Offices not a store

Was here for a job

Terrible management. Garbage service managers. TruSlaves