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Elite Service Recovery & Towing
409 Mcnabb St, Lake Charles, LA 70615, United States
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Elite Service Recovery & Towing

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Br
Review №1

Saved us from being broken down on the side of the road during a military move. Quick, professional and safe. The driver worked with local shops to get us a spot within minutes. Made the unfortunate situation much easier.

Ha
Review №2

Arrived quickly. Dispatcher was friendly. Gave me my quote instantly. Driver, Cotten was very friendly and professional. If I ever need to be towed this will be my go to company.

Ro
Review №3

Very professional, on time as quoted, great service cared for my vehicle and myself alsoWould highly recommend to anyone in the nation

St
Review №4

They were very nice! It was raining and im On oxygen and couldnt do much when they came to pick up my car to bring to tire shop. Most arent friendly and this company came with a friendly voice right to my door step.

Fi
Review №5

The guys in the shop was super awesome. Even the ladies in the office.

Za
Review №6

Didn’t catch the name of the guy who came out but he did a great job in a timely manner!

Al
Review №7

He called ahead of time. Was diligent about handling business yet a relatable guy. Good experience and would definitely do business with them. No over promises but over produce.

Sy
Review №8

We have used Elite to tow our wrecked vehicles and to move 3 storage containers (so far), and every time we call they are wonderful and leave us fully satisfied with their work quality and commitment to service! We will be calling them again next time for sure! So glad they are around when we need them!

Ja
Review №9

Big Mike came to the rescue when three other towing companies were unable to help. He was knowledgeable, friendly and helpful I will definitely use Elite Services again should the need arise. Janet

Ad
Review №10

Once details were settled, tow truck arrived in minutes(maybe 5-10). Driver was professional and friendly. 5 stars.

Ya
Review №11

Quinten Miller was EXCELLENT! very friendly and sweet! great job & awesome company

sh
Review №12

Elites service was quick and on time ! I would recommend anyone in the areas surrounding areas to use them! Great Professional Service 🤩

Ke
Review №13

The tow truck driver was very nice and mannerable and he even told me why my battery did not work He gave me I jump and even waited until I got in my car and left Very good customer service and customer service skills

Le
Review №14

Justin was so helpful and got to us quickly and towed us to a safe location to change the tire. So grateful for such kind and quick service!

Ma
Review №15

My cousin Brock was my tow guy and he was excellent. Definitely will use them again in the future...

Th
Review №16

Very phone oriented and speak with a calm voice makes u feel a lot better

Ji
Review №17

They always come to our rescue at Lifeshare Blood Center in Lake Charles, no matter what time of day or nite it is.Always very nice and courteous!!!

Ri
Review №18

The driver of the tow truck, were so very nice and so professional. Even the dispatcher I talked to was so very concerned and very nice. I give these professionals a five star if there was a 10 star I would give it to them. I do recommend them highly to anyone that needs help.

Co
Review №19

Excellent service. Experienced, safe, and got the job done. Had a concrete truck and pump truck we had to wince out without rolling them over. Awesome job.

No
Review №20

Mr. Mike was very fast and professional, he towed my Subaru to the local dealership and took excellent care to ensure my car arrived in great condition. I definitely would recommend them and will use them again if needed.

Ni
Review №21

This company is great. Professional and down to earth. Towed my semi a few towns over. Arrived in less than an hour!!!! Fantastic

ro
Review №22

Excellent service. Daniel arrived promptly, was respectful, polite and professional. I highly recommend

Ca
Review №23

Excellent after hours dispatch customer service.The driver was very helpful & cooperative with my team at the plant!

No
Review №24

Justin Trahan was the driver real nice dude was very attentive to my vehicle and made sure it got home home in one piece. Was a personal request on Memorial Day and he made it to me in a timely manner and was very professional!

Ta
Review №25

Clinton was professional, courteous, prompt, and handled my car as if it were his own. If I need future towing services, Elite will definitely be my company of choice. I highly recommend Elite Towing.

St
Review №26

Awesome experience! Man was polite & did his job correctly.

Pe
Review №27

Showed up really fast treated me with great dignity in my time of need and even gave me a ride home after dropping it off..God bless you for helping me so fast

Le
Review №28

Did not have the best experience with the lady I talked to but once the gentleman came and pulled out our truck, everything was good. He was polite and professional he is the only reason for the good review.

Mi
Review №29

Great company until it comes time to make hard decisions. My vehicle was broken into on their lot and had items stolen from it. Because the damage incurred during the break in could not be 100% proven via the photo evidence provided they were able to pass the buck due to an extremely lucky technicality. The owner was caught in a lie during our correspondence where he claimed two separate causes in regards to the damage and when confronted on the inconsistency of his story he ceased correspondence with me.

Sa
Review №30

Hi, I needed my truck towed and decided to give them a try. They were very nice, and professional, and went out their way to help me get my truck towed since it needed a little bit more work to get on the truck. I would highly recommend them if your needed their services. Thanks

St
Review №31

The driver was very professional, on time and did a great job. Definitely will refer ELITE to friends and family!

Ke
Review №32

Very fast service and so professional. Took all the precautions to winch my Class A RV out of the mud. I wouldnt use any one else in Louisiana.

Pa
Review №33

They responded quickly. Arrived on time. Took care of my vehicle and did a fine job. I would recommend this company to any of my friends

Ka
Review №34

We were stuck in some serious mudd. Spoke with Mrs. Amy she was extremely helpful. Justin was the gentleman to get both trucks and camper unstuck for us. He was super friendly and knew what to do.

Cl
Review №35

Driver (Tim) arrived quickly. Service was outstanding and professional. I hope I dont need another tow but if I do, Ill call Elite first.

Ga
Review №36

They showed up in a quick and orderly fashion. Communication remained excellent throughout the experience. Driver was both expeditious and careful in his recovery and deposit of the vehicle. 10/10 would break down again.

Ja
Review №37

Very fast service very reasonably priced the office ladies where super nice and there to help in any way and the driver was very quick and friendly great attitude all the way around I would recommend there service over anybody Iv tried before THANK YOU/ Elite service Recovery and Towing you where there when I needed to get my family off the road and my car to the shop.

Ju
Review №38

Excellent service! Fast and professional.

Je
Review №39

Forgot my drivers name but was very professional and very nice . He did a wonderful job and he also brought me homeWILL USE ELITE IF I NEED A WRECKER.

Ja
Review №40

Had a last minute conex I needed moved same day, although I was anticipating it having to wait until the following day, they managed to make it happen in excellent timing! Staff was beyond pleasant to deal with and prices were exceptional! Equipment is clean and driver was very polite! Would definitely recommend them for business!

Cy
Review №41

Very pleased with service in our time of need! Big Mike was extremely helpful and friendly. It was greatly appreciated!!

Ke
Review №42

Elite done a excellent and safe tow for us. I think the driver was name Ted. He handled the job like a pro.

Lo
Review №43

Mr. Mike was an awesome person .he made my experience as pleasant as one can be having the car towed

Jo
Review №44

Very professional and very nice people!

Am
Review №45

Great Professional Service! Friendly efficient service from the start of call to get towed. Summer was awesome on handling everything.They were very prompt. Tow driver was very experienced and towed us to our destination. We didnt have to wait long on the roadside.Excellent Service!!

Sh
Review №46

What started as a very frustrating situation with our car was quickly calmed by the driver Dylan. He was friendly and professional as well as arrived in a timely fashion. I hope not to HAVE to use this company again but highly recommend them to SOMEONE else.

Ch
Review №47

Quick and efficient.

Fr
Review №48

Short waiting time. Courteous driver.

My
Review №49

Driver was very nice and professional. I would recommend Elite to anyone who needs to tow a vehicle.

Ed
Review №50

Quinten was my driver and he did an amazing job. He properly secured my tractor and took care of my tractor like it was his own. Quinten was polite and friendly. I definitely recommend Elite wrecker and Quinten for any job!

Bi
Review №51

Made multiple phone calls 8/28 and 8/29 to confirm an appointment to stand a fifth wheel RV upright due to Hurricane Laura. Spoke to Adrien Benoit multiple times. Left my name, number, and address of the RV location. No one ever showed up and I never received a call back.In times of a natural disaster like Hurricane Laura I was still willing to drive 8 hours from Alton, Texas back to Lake Charles, Louisiana and pay the price you quoted me of $1,500 to $1,800 just to stand my RV back upright to gather our belongings all based on your word that you would be there. That’s why I spoke with you six times to confirm. That’s why I left at 5AM in the morning to make it Lake Charles before nightfall. That’s why I pulled out $2,000 from our savings just to go pick up wedding memorabilia for my wife. And you weren’t there. And that’s why you get one star.

So
Review №52

Absolutely amazing text service feature with link allowing to track truck driver and estimated time of arrival. very accurate. very convenient and pretty great service all around. keep up the great work!!!! thanks for the help...

Cu
Review №53

Very quick and courteous service. The price is not bad either. They have a website that makes it very convenient to pay your bill and the receptionist is definitely very helpful. I would mention her name, but I cant remember it now. All in all, very good service.

De
Review №54

I work for a cable company. I got called out for main line down through a horse pasture. I fixed it, but then got stuck. We called for a winch out. The driver was awesome!! I think his name was Anthony. He knew it would take a while getting to me as he was the only driver available, so rather than letting me sit wondering, he called me several times to keep me updated. When he did show up, he was very professional and patient. The owner of the pasture was concerned about his fence and Anthony quelled his fears by explaining exactly how he was going to winch me out. 30 minutes after his arrival...I was back on the road. 30 minutes may seem long for a winch out, but this one was not easy, although with Anthonys knowledge and expertise, he made it look easyGOOD SHOW ELITE. EXCELLENT WORK

Lo
Review №55

Fast and friendly. Matt was very careful when loading our new truck. Went out of his way to make sure it was properly loaded and unloaded exactly where we needed it. Would be my first call if you need a tow.

Er
Review №56

NEVER AGAIN will I use Elite towing. Sons car involved in accident, towed by Elite to their yard on Sunday. Son went to yard to retrieve personal belongings from car, was told they had to have permission from the owner, so I called and gave permission. He went back and was told they had to have written permission from the insurance company, insurance company called and gave verbal permission and sent email authorizing. Then my son went back again to get items and was told that he could only have access to vehicle from 2-3pm each day. Not sure what hurdle will be next, but was told there are no additional requirements (will post again if there are additional requirements) . If they had communicated these requirements at the first interaction, would have saved everyone a lot of time, aggrevation, and could have been handled in a matter of minutes instead of days. Poor customer service and seems to be a way of extending the time the vehicle stays in their yard to run up the charges.

th
Review №57

Too expensive. Arrogant employes.

Bl
Review №58

Used their services to tow or truck to the dealership. They were friendly, professional, and on time. They even told the dealership what needed to be done on the truck, gave them the keys, and my information so they could contact me ASAP. They messaged me before, during, and after the truck was dropped off 👌🏼

Ho
Review №59

Truck broke down and Elite towed it to car dealership. Excellent service. Friendly and professional.

Jo
Review №60

These folks take great pride in their trade. Very professional, friendly and skilled. I have used them multiple times and it has always been consistently great! Thank you!

Du
Review №61

Fast and friendly . nice fast truck sharp ride

Ca
Review №62

Good people and very professional, theese guys know what they are doing and it makes me proud to work along side of alot of these fellows.

An
Review №63

Dillon was over the top in professionalism and personal care. Thanks so much for your help

Sh
Review №64

Great people to work with!!

Ru
Review №65

Great service, friendly driver

iT
Review №66

They wanted $500 to winch my truck out of the mud. We are a telecom company restoring communications from in Lake Charles from hurricane Laura and delta. Just because I had a bucket truck stuck they price gouging me for $500. So disappointing.....

Sc
Review №67

It was great considering we just was hit by a hurricane I was happy to get a tow.

Ma
Review №68

Pulled my rig out the mud in a timely manner, excellent service

Mi
Review №69

My tow guys name was Anthony. He was awesome! My transmission went out in a small town in southern Louisiana when I was towing my trailer filled with all my household belongings while moving across country. My insurance company failed to communicate to the tow company they called that I needed both my truck AND my trailer towed. So the company they called showed up to tow the truck, had no clue about the trailer, and had no hitch or other trucks to tow it. The dealership where my truck was towed told me about Elite, and they towed my trailer. They had the right towing truck that could have towed both my trailer and truck together. I only wish my insurance company had communicated properly because my 5 hour ordeal could have been much easier and shorter. Anthony was very patient, kind, informative and helpful while I searched for the manual hand crank that had inadvertently been packed inside my trailer. He gave me information about services in a larger city and was just very helpful all the way around. If youre ever in that area and in need of towing, call Elite!

Mi
Review №70

They got to me asap great service and I got my receipt on the spot. If you work for a big company that really means a lot

Ke
Review №71

Disagree they were bunch if rude stuck up people and ignored when talked to them so dont recommend them to any one plus just within 3 days are vehicle being there it was already over a thousand dollars so definately a one in our book

St
Review №72

Elite Service Recovery & Towing are true professionals. We utilized them for uprighting multiple RV TT units that were positioned horribly from a recent hurricane 🌀 The dispatch operations assistant Ally was extremely polite and more than helpful in preparing for this Recovery operation. The wrecker operator Tim was very experienced and knowledgeable on establishing a plan to recover these wind damaged units without causing any subsequent damages. Their 50 ton NRC rotator is a highly versatile piece of recovery equipment. I would recommend these accomidating folks to anyone that requires towing transportation and recovery services of vehicles to specialize heavy equipment. They are A1

We
Review №73

Mr. Mike was prompt in getting to us, provided professional, caring, polite and courteous service. Went the extra mile. Highly recommend this company and in particular Mr. Mike.

za
Review №74

They did great even when they didnt have the key still got it done

Gr
Review №75

Jared was our driver and as usual he when about and beyond his normal duties to help us with our old 86 blazer.Elite always has a great arrival time great prices and amazing service.

an
Review №76

Had originally called a different tow company to tow my car, recommended by a local car dealership. They were unable to do the job. Called Elite, they were picking up my car within 30 minutes without any problems. Dillon, the tow operator was professional, courteous and knew exactly how to get the job done. Will definitely recommend Elite to everyone.

Jo
Review №77

Amazing!! Mr. Anthony was so calm and kind and professional. It didnt take him no time to get to my location, hook up my car, and we were on the road. Very awesome and kind!! I would recommend them to anyone!

Jo
Review №78

Great service! Would recommend to anyone needing heavy hauling.

Pa
Review №79

Justin came in his huge rig and got me out of the chaos that is lunch hour Lake Street. I hit a heavy metal junk scrap that took out my oil pan. No fuss no muss I was on my way shortly and he dropped my car at the dealer for repair.

je
Review №80

They towed my truck to iowa from 210 loop

je
Review №81

I have been a repeat customer for for many years using the heavy haul truck. i have always had good service until yesterday. It was a VERY STRESSFUL day.... i say day because having a truck towed that should have taken an hour turned into half a day dealing with the tow. When a problem occurred management was unavailable and would not talk to me. i was more than dissatisfied with my service all the way around.

j
Review №82

Guy was really polite, professional and great with direction on ETA to relocate my vehicle. Great service

Ma
Review №83

Quintin went above and beyond helped us out. Those guys I would recommend to anyone in the area.

Ph
Review №84

The Elite group was incredible. Justin contacted me and was very helpful. First rate service!

Mi
Review №85

Help get a twisted up 16ft trailer off the roadway!

Ni
Review №86

Great service friendly staff. Would use this company every time.

ch
Review №87

Very professional driver. Dispatch was very polite. Would recommend Elite to anyone.

Ju
Review №88

They were extremely professional, friendly, on time, and great follow up.

Da
Review №89

Driving back to Austin Texas had a flat five star service all the way around highly recommend these people

Co
Review №90

Matt was a very nice young man.

Ch
Review №91

Driver was friendly and patient. Will recommend.

Br
Review №92

I was VERY impressed with Elite Towing.. My driver was Mr. Mike Banks...He was such a nice man with a great attitude.. was nice to deal with someone who brought positive attitude to my stressful day. Would recommend to family and friends in the area.

He
Review №93

Service was good and I will always use you again

Jo
Review №94

Elite Towing did an excellent job with my car!

El
Review №95

Elite is the only towing service I will use. They are helpful, professional, courtesy and on time.

Ke
Review №96

Excellent service. Fast and friendly from the dispatch to the driver!!! You guys have a new customer!

Ch
Review №97

Driver was professional, courteous, very cool guy. They called, came out and took care when towing my truck. Very pleased!

Ke
Review №98

Great service. Professional people. I would recommend them to anyone.

Ki
Review №99

Couldnt have asked for a better experience. Elite will definitely be my first call if I ever need a tow again!

Ja
Review №100

Awesome service! Mike performed my tow 2 times in a week. Hes very professional, polite, & knowledgeable same goes for his trainee. I highly recommend Elite they have a large fleet of tow rigs to meet your needs. Thanks again Elite.

Information
48 Photos
100 Comments
4.9 Rating
  • Address:409 Mcnabb St, Lake Charles, LA 70615, United States
  • Site:https://elitewrecker.com/
  • Phone:+1 337-433-3548
Categories
  • Towing service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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