I walked in and the 2 guys helped out right away. I was in and out in 2 minutes. Great attitude and positive vibes. Thanks I appreciate you

Order pickup should be separated from other services that takes much longer time

Always helpful and courteous! They care about the customer and bend over backwards for you. Thanks so much.

Fast easy service didnt try to upsell me which was a plus

Quick service!

I went to the store trying to get my slow internet issue fixed, they told me I have to pay $100 for a technician to come out to my house, I said that I the equipment belong to cox and why should I pay for cox to fix their equipment, the customer service rep told me that he doesnt make the rules, when I asked to speak to a manger, he replied no one is available right now, when I asked again to speak to a manager, he told me; HAVE A NICE DAY SIR.The most unprofessional and unfriendly customer service I have ever seen, Cox doesnt understand that we are the customers and pay for a service, and service is what they cant provide.

They appear to work as a team with phone tech support staff; ergo they were effective in solving my problem. Didnt feel like a bloated bureaucracy, but a well run business.

Very friendly customer service to start with. Easy understand they camp on time and the service and installation was perfect. Over all my Internet speed is super fast. I am so glad we are finally supporting local small business like this one. No more AT&T. Thank you for the great service monkey brains!.

Super Corrupt!! Charges me a lot of money whenever they make problems.

I give 10 stars to Brandon

Out of every company in theUSA I loath it’s Cox for telehelp. Completely different story with the stores. Today’s experience was beautiful! These guys are professional and swift. Highly recommend skipping the phone help and going in. Great people

Friendly service and very help full

The staff was friendly and fast _ gentleman at the counter was helpful, got me set in no time... The store staff its taking awesome steps to ensure social distancing as well as keeping a clean store.

The worst ISP ever!!!

Ive always had great experience at the Cox store when it was on Golden Lantern. Since moving to the La Paz location, it seems that staffing has gone down and the level of tech support is less than before. Still great people, but just not the same fast experience.

Good customer care and fast service

Good price but has been a pain in the but to get anything done

Easy service in a crazy world...

I loved the recent service I received from the Cox Store installer, Steve. He was able to take me a day earlier and was done quicker than I had anticipated. I was able to get back to work on time. My system is running great!!!

Went ok. Had to upgrade to Contour as my old box kept restarting. One big thing I dont like about Contour is the guide no longer has the pip of the channel I was watching. In other words the whole screen is filled with the guide information and I no longer have that small corner view of the channel I was watching. So my rating is more based on the Contour experience. Overall the setup was very easy.

Great customer service

Went into exchange routers and it was a quick painless swap out. He activated it right there in the store. We came home and just plugged it in. Very easy. Very friendly.

The store staff were dismissive and unhelpful. Cox internet service is unreliable and expensive. Since Cox has a monopoly in this area, they are not making any attempt to improve their service.

Clean and pleasant. Friendly staff.

The consumers The experience worse than what it actually is waiting for other customers to stop arguing....

Great service, in and out quickly !

Neil S just hooked it up!! On time (early actually which was totally ok) and had my service running smooth and fast in no time. Thanks Neil and Cox Store!

Extremely efficient. Great Customer Service. Counter Displays of new systems Not working. Horrible, limited parking.

Had Spectrum before moving and was happy. Cox and I are not sure if we will be able to work together.😑

Fast service by the standards of this industry but the parking lot is too small.

I just had Cox Internet, Cable and Cox HomeLife Security installed. I was impressed with Jorell Mitchell, the technician that installed all my equipment. He was very polite and thorough. I am excited to use my new cable TV, especially with the voice activated remote. Ive never had a cable system that does so much. I also like that the panel for the Security System sits on the counter (like a little computer) and doesnt have to be installed on the wall. It also does way more than most security systems that Ive had in the past........even tells you the weather forecast.Another note: Every time Ive called Cox the representatives have been very friendly and helpful.

Their customer service was great, some guy named Jesus was really nice.

The store by far is the worst Cox store. Rude employees with no knowledge of what they are selling. Stay away or see a bill 5 times more than what you expected

I came here needing to swap out a receiver for our business. The guys were very friendly and the process was effortless. I was in and out in absolutely no time at all.

The store is an interesting concept. Of course, the cable company is still so-so.

Clean and neat store. Employees are very nice ant thoughtful. The wait is a little bit but not to long!

Worst wait ever just to return equipment!! Go to another provider terrible service and they over charge

Very helpful, friendly staff, will work with you to resolve questions and issues right there to your satisfaction.

Exchanged our DVR that was having issues. The new store is really nice.

This is sort of my home store. I travel for long periods away from my DP home. I always come here first, and last to pick up and deliver my cable TV box. The associates have always been helpful, couteous, and quick.

The manger and one of employees of Laguna niguel was not friendly, I will never forgetthose, but the cox of lake forest it is the best and friendly.

Great service, very helpful people and went the extra mile, thanks for your help.

Cox has always given me great customer service. Sometimes the internet service isnt as hoped but its no different than any other service provider issues.Eddie helped me in-store and I couldnt have been happier.

COX is the worse company for customer service i have ever seen. they constantly lie about their rates, the internet network is spotty, and their sales people target older people with high pressure sales tactics and complicated divergence answers to simple questions. mark my works THIS COMPANY IS A CLASS ACTION LAWSUIT WAITING TO HAPPEN.

Always terrible customer service. Giving me run around for known issues in their lines, in our neighborhood. Been on the phone with them for years, no satisfaction. On Facebook the agents say, contact me and we will take care of you, them zero contact. The worst service, and customer service.

Make sure you dont give Cox your Smart TV HDMI Connect Box! We moved and took back all our Cox equipment to the Laguna Niguel Store. We had the Samsung Smart TV Mini One Connect Box and Mini One Cable in the bag with all the modems, cable boxes and remotes. The person looked through the bag and said Its all here. and that was it. The replacement box and cable cost me a couple hundred bucks. My main complaint is that I tried to call the store but cant get through to a live person unless without their extension number.

Helpful people. We are hoping they solved our wifi issue

In and out quickly. place was crowded but sufficient reps to handle the load. parking was tight and thats it.

Easy to take back equipment

Awful! They simply dont care. I asked for the regional managers name and contact info and they refused to give it to me!!

Worst and slowest customer service you will experience. No sense of urgency with the sales reps.

This store is scam artist central. After using there services for 4 months, they continued to charge me for additional time, after they promised me and confirmed they were no longer charging me for services I was no longer using. They know have charged me an additional $145, which they sent to collections and is now negatively impacting my credit. Do not trust them, they are leaches to society and prey on service members on Camp Pendleton.

Went into store looking to see how I could save some money on my bill. I asked if perhaps I turn off my landline if that would be more cost effective or if I should remove some part of the package. Associate was unable to really offer any info and tossed a flier on the counter and told me to look it over. After 5 minutes of non information and a real lack of expertise or interest I asked him not to do anything to my account of 26 years and I would call Cox since I usually have a good experience on the phone. Went home to make the call and I received an email my phone had been shut off. 5 minutes later I got a survey to fill out. Which I did with my unhelpful frustrating experience fresh in my mind. I will never go back in and am seriously considering going with AT&T. How much more expensive can it be!

Courteus, efficient service by mr. jeff le.

Good customer service and very friendly.

THIS COMPANY IS REPUGNANT!! they target and take advantage of elderly customers, raise rates constantly and arbitrarily, and give highly completed scripted answers to the simplest questions to confuse older customers who are ON A FIXED INCOME!!!!!! hello?!? FCC? get down here!!!!!!!!!!!!!!

I love that theres no waiting and the employees are right there to help you quickly and they know their stuff. Rare to find these days

What a pain... you get told one thing in the store and then when you try to follow up, you need to remember who you talked to otherwise you have to call the main number who keeps opening orders to fix your bill but NOTHING COMES OF IT... only been 3 months of paying a ridiculous bill that was not in the original conversation.

Very helpful employees

Very good fast customer service.

Just got in and out super quick and the gentleman was extremely helpful.

Super helpful and friendly staff meant I was in and out quickly.

I will just give 3 star because of long waiting and slow service.

Easy peasy!

Too many mistakes... too expensive for services provided

Much better customer service than last time

Quick in and out, knwolagable staff

Good people with little wait time.

Great customer service.

Good customer service, representative are very nice and polite

Got done what needed to be done in no time and without hassels.

The worst, I think but than again Direct tv is no better. We were customers for 15 years in which the service never improved.

The technician that helped was terrible and just walked in and barely spoke English telling us we needed to do it ourselves... that’s why I paid $75 to have someone help... ridiculous

Throttle Internet when watching Netflix, but deny doing it.

I drove there to get information and the tech there was Not very knowledgeable. They referred me to calling the customer support line.

Couldnt do anything with my bill when it jump $100 in one month. Plus, gave me the wrong equipment so, had to go back a second time.

Only ok, you need to sign in upon arrival or you dont get help

Absolutely friggin horrible

Good service.

They are kind and smart

Best cable service

Very slow service

Customer service of Cox is unsurpassed!

Good customer service

Very fast Service

Not open on Sunday

Staff was friendly and knew there stuff!

Prompt friendly service

At least 20 people waiting for service and only 3 people working here. 1hr+ wait. Ugh....

Easy pay

Parking here is a nightmare

Crowded

Rude customer service

Cox sucks!

Kind Zesus!!!

Cant find a phone number

No good

For the personalized attention they offer to customers

Very attentive and friendly