We hired Barbecue Renew to refurbish our barbecue. The technician seemingly did a good job until we tried to use it. When the rotisserie control knob was turned, flames spewed out from above and through the seams of the barbecue burning my husband’s fingers. Turned out we needed a new rotisserie flex hose from Bull. A new hose was ordered which was the wrong size. Now that we have spent a lot of money restoring the barbecue we may not be able to get this part. The company never followed up with me. I had to keep calling until Mike called me back. I’m no longer going to use them. They didn’t fully check their work and their follow up is very poor. Beware!5/11/21 Response to Mike’s commentsWe were trying to save money by first fixing and cleaning our barbecue. We were told it could be done. When it was discovered that we needed a new part for the rotisserie we also were told the part would be ordered. Mike claimed he would check with the company to order the part. I got no response. When I called him and left messages he didn’t return my calls once the initial work was completed. When I finally reached him he told me to call and gave me the number because the barbecue is an older model and the part might might not be available anymore. If this information had been made clear from the start we would have purchased a new barbecue. Mike left out key details in his response. As indicated in my initial review, “Beware!” Oh, and BTW, the barbecue has leaked gas since Barbecue Renew cleaned and “refurbished” our barbecue.

Once these guys get your money they vanish. They tell you a three year warranty but once you pay them they ghost you. Barbecue wasn’t put back together correctly. First time I went to grill after they came out to “fix” and clean it, screws fell out of my barbecue. Overpriced and under delivered. Steer clear of this company.

They did an awesome job. I have a 50 FireMagic and GMG Jim Bowie and they came out and cleaned both perfectly. FireMagic gets cleaned every year and these guys will be getting my business from now on. Prior companies used were unreliable. BBQ Renew was highly communicative and showed up EARLY! They also did a great job on the smoker. Most cleaners wont touch the smoker, but they rocked it.Will definitely be referring business this way in the future!

Do NOT USE THEM. Mike is full of it, misleads and misdirects . Like the other comment, I paid ALOT and the BBQ has never worked well, with parts that broke and burned. NOT A FAKE REVIEW.. A DISSATISFIED CUSTOMER

These parts are made in China, ask the technician to open the parts in front of you or ask to see the box it came out of. The parts are cheap and they pay a few dollars for them, then turn around and charge you hundreds of dollars. Its insane!! Do not let BBQ renew fool you . The business they do is simply bad business. Try another BBQ cleaning service BBQ renew scams customers it is wrong! ANY replacement parts they provide will cause you to replace them again very soon. Maybe that is the goal for them, to make more money off of their lies. Do research on the cost of parts on line and then what they quote you. BBQ renew shame on you! Shady business practices will come back to haunt you..you have been warned!!!!

What can I say! BBQ Renew is the best BBQ Cleaning & Repair company in Orange County! The service technicians are professionals at what they do!!! These guys are great! Highly recommend BBQ Renew to anyone who needs Gas Barbecue Cleaning & Repair.

Less than 5 years ago, I spent $1,400 on a KitchenAid built in BBQ. Its been mostly an awful product and it recently stopped working with numerous problems. I had two other companies come out to give me an estimate to repair, but they all advised that I just buy a new grill (through them of course). BBQ Renew was open and honest that they could probably fix the grill, but it would be a band aid, which could give me another year of use. The gave me an estimate and delivered a killer repair all in the same day. I highly recommend their services and I will be using them again when I actually need to buy a new grill. Thanks.

We used this company 3 to 4 years ago to restore a barbecue. They did an OK job. When my husband decided he wanted to buy a new one I suggested we see how refurbishing would go again. He was skeptical. I called BBQ RENEW and they did a wonderful job scheduling to get out here between summer parties. They did a magnificent job. They replaced igniters and my barbecue look brand-new again. I would recommend them to neighbots, friends, and clients

I had a bad experience with these guys. They charged me $250 and didnt clean out the burner tubes on my grill, acting like that was an unexpected and abnormal request.