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Capistrano Air
23011 Moulton Pkwy C-13, Laguna Hills, CA 92653, United States
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Capistrano Air

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S
Review №1

This is our new go-to company. They were very professional, wore masks the whole time, were fast, honest, and it was affordable. We needed to replace our fans motor, they got it replaced in two days and the actual service call was about an hour. These guys are great, highly recommend.

R
Review №2

It has been 12 years since we had our new furnace and air conditioning installed. We needed to have a sediment trap installed per directions from a home maintenance inspector. The GOOGLE reviews helped me decide who to call to have a routine inspection and sediment trap put in. I spoke with Matt to schedule an appointment. Today, Jorge came out to do the inspection. With the pandemic. Jorge showed up with a mask and booties. Jorge explained what he found in a clear and concise manner. I asked a lot of questions and he answered them so I could understand. I wanted more coolant and he said that I did not need any because there were no leaks in our system. This process was so easy. Payment was done electronically and the spot. I will be calling Capistrano Air next year for the service as well. I highly recommend this company!

E
Review №3

There is nothing i dont like about the entire experience. Starting from sales, to contract to installation to cleanup. This is a honest business with good old fashion honesty and work ethics that you will appreciate and cannot find elsewhere.Patrick worked with me on numbers to help with a viable solution that I was able to afford to replace 2 brand new central AC systems simultaneously.So i got 3 guys here (they just finished 1 hrs ago), each with individual jobs and speciality for 2 days in a row installing 2 brand new systems and gutting some extra duct work. The teamwork between the guys (Mike, Hector and Zack) was impressive and flawless. Their professionalism was throughout the process and is reflected in the completed job.I did make my comparison between several companies and by far this company stands out. I will definitely use this company again for repairs (at my parents place!) and also highly recommend them to anyone interested in system replacement.I now am ready for the summer with quieter and more efficient systems. Summer heat, bring it!

Se
Review №4

Left request on website and voicemail to get HVAC system serviced, no response. Out of business or too busy?

el
Review №5

Capistrano Air was excellent from the minute I called them to the end of installation! Easy to work with, family owned (which was very important to me) and reasonably priced. They worked hard all day and kept me updated. I’m a nurse and they even gave me a frontliner discount which was so appreciated! Trust me I went through many estimates for about a year and I finally found the company I could trust!!

Ka
Review №6

Absolutely phenomenal full HVAC replacement yesterday and today by lead installation expert, Joseph, and Hector (both superb)! Thank you to the entire Capo Air sales, management and install teams including Zack and Matt too! Excellent communicators, top-notch professionals and I would recommend to anyone and everyone.2 weeks prior - Jorge and Matt were superb! Thank you Capistrano Air! Your team is super knowledgeable, a pleasure to work with, extremely responsive and professional. Thank you for repairing my furnace and look forward to meeting Zack for a full HVAC quote. Hear he is phenomenal too!

Ni
Review №7

Matt was very helpful in getting everything scheduled and set up for me. I had two smart thermostats installed and my HVAC system checked out. Jorge was amazing and went above and beyond he changed out my air filters for me as well. Would definitely use again and highly recommend!

Da
Review №8

I called later in the day and they were able to send a technician out the next morning. George was wonderful! He called before he came and when he arrived to be sure I was expecting him. He was friendly and genuinely honest. He was very upfront about everything and explained everything in detail. I felt the service was reasonably priced and within an hour George had cold air circulating through my home again. George was also very safe. He wore a mask and put booties on. I loved my experience!

Ma
Review №9

Skilled, professional, and thorough---Highly recommend!

Ju
Review №10

I can’t tell you just how much I appreciate their service. Our heater died in very cold weather and we were freezing in our home. Not only did they send a service person out the next day, they found the part under warranty and had it installed the following day. This is the service that you want to have when you’ve got a big problem and I will always use them in the future. My heartfelt thanks to Matt and Jorge for your kindness towards my family.

Al
Review №11

The manager Matt was very courteous and knowledgeable. He knew what I needed based on our phone discussion and dispatched an experienced technician, Jorge, who did an incredible job in a timely manner. I had a good feeling of confidence from the very beginning all the way to the end of the job! These guys are professional and their prices are very reasonable. Thank you!

Ci
Review №12

I highly recommend this company. Very easy to work with and very honest. On time, congenial, knowledgeable and left everything clean. Very straight forward. Went right to work on the problem with no trying to up-sell. Please call them for your repairs. You will not be sorry.

Pa
Review №13

Repairman was able to fix two of my air-conditioning units. He was fast and efficient. The price was fair and did not do unnecessary repairs. My husband told me to make sure I save their number in a safe place.☺️

Su
Review №14

Jorge was wonderful. Everyone at Capistrano Air seems to be really well informed, trustworthy and very nice. I’d definitely recommend them for service. I’m looking at getting a new system with them and they have been very informative, extremely helpful and Matt is great. The owner seems to be wonderful too; although we haven’t spoken Live, just he is very aware of my needs and has had a lot of supportive input (from the back ground on calls, which I appreciate). Capistrano Air saved me from blindly going with a new HVAC system that was very over priced. They have been wonderful and haven’t tried to push a sale on me or up-sell me. Zak, the rep that came out to take my specs for a quote,Could not have been kinder. Understandably, I’m “gun shy” now to pull the trigger on a new unit...As I said, they have been fantastic. They are rated one of the highest on Yelp too. Bottom line, I’d definitely recommend them.

Mi
Review №15

Outstanding experience. Will definitely use them again!

Mi
Review №16

The Capistrano Air technician who came to our hole was excellent! He was personable, explained what we needed and performed the service for a fair price.The owner was also very helpful and shared ideas on the repairs.I don’t write many reviews but these guys deserve it!Thanks

Am
Review №17

Fast response and arrived on time. Very professional and fast repair.

Fi
Review №18

Michael was personable, knowledgeable and empathetic to our needs with ac unit. He provided multiple options including a suggestion for preparations for possible trouble areas. He repaired quickly and before we knew it, he was done. Appreciate the help. This is a start to a new relationship throughout our years in Laguna hills.

Je
Review №19

They did not push a full system replacement. They offered me 3 different ways to move forward. I selected the option best for me after considering their council. The repair was done quickly and our system is back online. Very happy, will be back for future work, and will recommend to others.

Si
Review №20

Jorge was very quick and helpful with our service call. He was also very detailed in explaining things and answering questions. Would definitely call Capistrano Air again for any air/ac/heater issues based on todays service. Price was reasonable and resolved our issue painlessly.

Er
Review №21

Good experience in helping me look at the A/C unit for a purchase.

Ja
Review №22

Very caring and courteous interaction with Matt and excellent service from Jorge. When both of my A/C drains were clogged and started to overflow through my ceiling, Matt send Jorge out the same day. Jorge went above and beyond to assure that the drains were cleared and the problem would not recur. Thank you so much for the excellent service at such a reasonable cost.

D
Review №23

Great company and great experience. Patrick came and explained everything thoroughly. He emailed several options, all competitively priced. He readily tweaked one of the options so it matched exactly what I wanted. Mike and his helper did an excellent job on the installation and explained how everything worked when they were done. I am very happy with the equipment and entire purchasing process. I wish more home repair/improvement purchases were as easy.

Ro
Review №24

My AC was not cooling down the house. Capistrano Air came out and diagnosed a leak in my Evaporator Coil. Joseph and Hector came out, removed the defective part and replaced it with a new one, a very complex job due to the location of the HVAC. They were a great team and I really appreciated that they were so patient answering my questions and explaining the system. Great job, Capistrano Air!

Ri
Review №25

Mike was great. He showed me my problem and fixed it right away for a reasonable charge. They were on time, professional with no hint at trying to up-sell me on anything. Highly recommend these guys

Li
Review №26

Pat was on time and very professional. He checked and serviced our unit and gave us an honest assessment. Did not try to up sell us and gave us good advice for his to love forward. So glad we called Capistrano.

Ke
Review №27

This is the only heating/air company in my area that I trust. They are very honest & will never charge for replacement parts that are not needed.

Da
Review №28

I would definitely call Capistrano Air again. Heres why: Responded quickly. Arrived on time. Professional and helpful.

Sh
Review №29

My AC went out on the hottest day of the year so far and Capistrano Air came to my home within 4 hours. They fixed the problem within 30 minutes at a very fair price. Very happy and highly recommend their services! Thank you!!

Je
Review №30

Super responsive, professional team. They will be my go to for any HVAC issues in the future and I’d highly recommend them to anyone.

Sh
Review №31

I called Capistrano Air because my friend Paulette recommended them as she previously had used them. Mike was courteous, helpful and professional. I would definitely recommend Capistrano Air.

Je
Review №32

Capistrano Air did a great job for my commercial HVAC unit replacement. They were very responsive and fast! I highly recommend them.

Ri
Review №33

A Realtor friend referred us to Capistrano Air, based on her long relationship with them related to her business. We just needed our system checked since it is 13 years old and probably never been serviced. We received next day service and were very pleased with George, the tech who checked out our system and thankfully found it to be in good shape. No trying to sell additional services or components; just good service at a reasonable price. Happy to recommend!

Ki
Review №34

Jorge was awesome. He came on Black Friday, ordered a part (its an old system) and had it installed and running on Tuesday. He was very nice and went beyond what was required. And he didnt try to sell me a new system. I have already recommended them to friends.

Je
Review №35

Capistrano air was able to come out in one day, during the summer! The technician George, was so helpful, very deliberate in checking everything. He fixed our ac super fast and all at a great price. Weve taped their card to our AC unit to make sure we use them in the future. Highly recommend!

ma
Review №36

We utilized for the first time this company for the annual service and an overall evaluation of the status of the A/C and Heating units. We very much appreciated Georges responsiveness, punctuality, and his honest and professional explanation and answers to all our questions. My wife and I felt very comfortable; therefore, this is the company we will utilize for our future needs

Ca
Review №37

Awesome service very reasonable. My very old heater died in the middle of a major storm. Van came out the day after I called he fixed it and serviced it. Very friendly, extremely competent, and professional service. Could not be happier

GI
Review №38

So professional, knowledgeable and trustworthy. Our whole family uses them for services.

Wi
Review №39

I rarely write reviews, but these guys more than deserve it. I discovered a potential disaster with our AC early in the morning. I called at 08:30, the most pleasant and funny Mr Van was at my house by 09:30, found the issue as a faulty fan motor within 5 minutes, and had the replacement found, delivered, installed and running by 14:30. Talk about fast, cost efficient (he saved me a lot of money,) and extremely honest and flexible attitude. My new Go To company for any AC/HVAC related issue. Thanks to the whole team!

Ch
Review №40

Called these guys recently when my A/C went out, they were quick and fixed the issue right away and it didnt cost a fortune.

Ge
Review №41

Patrick Scott and his installers, Mike and Hector, were outstanding. Patrick was extremely knowledgeable and helpful and gave great advice without any high pressure sales tactics. Mike and Hector worked almost nonstop in the heat and took great pains to protect our hardwood floors and new carpeting. They were polite, arrived on time and cleaned up afterwards.Were pleased with our new heating and a/c unit and would highly recommend Capistrano Air.

Ka
Review №42

Easy, professional review of my A/C system - I feel set for summer and more comfortable my system is running smoothly. Good value for peace of mind!

J
Review №43

Highly recommend Capistrano Air. They came out quickly, fixed my AC during the heatwave in 10 minutes and were very professional. I will use them again without question!

Sa
Review №44

I received excellent service from the entire team, Matt, Patrick, Zach and Luis. After getting the run around from another company, I contacted Capistrano Air and Matt setup an appointment. On Friday late afternoon Patrick came over and diagnosed the problem and Monday at noon Zach and Luis were at my house installing a new air conditioner. This is one of the most professional companies I have ever done business with. I highly recommend Capistrano Air.

Ka
Review №45

We retained Capo Air to install a new furnace and AC Unit. They were incredibly helpful in selecting the right unit and responded very quickly to questions. They installed the unit when they committed to do so, did a fantastic job and even removed some asbestos without additional charges. All of that at a cost somewhat lower than others we contacted. They are absolutely fantastic in all respects.

An
Review №46

Van arrived promptly. He asked a few questions to figure out why I was not getting cold air upstairs. He started looking at the smaller possibilities and he zeroed in on what failed. He replaced both parts and was gone in an hour. My house is finally getting cooler on a 95 degree day! I will definitely use Capistrano Air again and will most definitely recommend this company! Thank you so very much!

Ka
Review №47

Van came to our house and figured out quickly what our service problem was. He was very professional and explained what he needed to fix and gave us the price within minutes of being here. He did not try to sell us anything else, and ran the system to make sure that we were happy with the results. Highly recommend using Capistrano Air.

Er
Review №48

Capistrano Air was honest and accommodating. They were able to provide quality service and follow up. We highly recommend Capistrano Air and will continue to seek their professional services in the future.

Jo
Review №49

The technician from Capistrano Air was able to find the issue with the furnace fairly quickly. Turned out to be a wire short which he fixed and the cost was only for the service call. Also appreciated the phone call to let me know he would be there in 15 minutes.

Jo
Review №50

They arrived on time, fixed the air conditioner right away, had the parts on the truck, and made suggestions on the future life of the unit. I was very pleased.

Kr
Review №51

Finally found an A/C company I trust! Van was extremely professional, arrived on time, did a thorough investigation of all three commercial A/C units, made only the necessary repairs and didnt try to sell me something I didnt need. Will definitely use them again in the future.

Ch
Review №52

Fast, dependable and reasonable priced service. Everyone involved in the HVAC change out was friendly and perfessional.

El
Review №53

I had a Fujitsu mini split unit I paid $6000 and Greenstar who sold it to me went out of business . The unit never worked properly but the start. Every year they serviced it and had to check leaks in system and add refrigerant . Fujitsu was very annoyed by that. So I contacted the company who bought Greenstar and they wanted to charge me $875 to check the unit which was under warranty. So I called a number of Fujitsu authorized a/c people and some didnt show up and some said we cant help you. BUT THEN I CONTACTED CAPISTRANO, THEY CAME OUT THE NEXT MORNING ON TIME AND WITHIN THE HOUR REWIRED THE UNIT WHICH WAS INCORRECTLY WIRED IN THE FIRST PLACE ADDED A LITTLE REFRIGERANT FIXED THE LEAKS AND TOLD ME ITS GOOD TO GO AND IT WAS ...PERFECT.iT WAS SO OBVIOUS THAT jORGE AT CAPISTRANO KNEW HIS BUSINESS AND, HE WAS POLITE AND EFFICIENT AND A PLEASURE. SO MUCH SO THAT IM HAVING THEM SERVICE A HEAT PUMP AND POSSIBLY INSTALL ANOTHER FUJITSU MINI SPLIT BECAUSE THEY STAN BEHIND THEIR WORK!!!

Ro
Review №54

We knew that our attic ducting was old and fragmenting, but the extent wasnt apparent until Capistrano Air replaced it, permitting the furnace to heat the house much more quickly. The estimate was the lowest we found and the work was done quickly and efficiently, although a slight delay was encountered when the gentleman who provided the initial analysis and estimate took off for a weeks vacation soon after his initial visit.

Wi
Review №55

I have used Capistrano Air on two other occasions before today. Once again I was quoted and charged what I thought was a fair price for the work performed and the parts they replaced. I will continue to use them for any heating and air con issues with my home. Always the consummate professionals.

Ch
Review №56

Capistrano Air was very knowledgeable and competent, our problem was fixed promptly. Matt was helpful when he returned my call, explained what the problem most likely was and gave me a quote which was what they charged. Van did the work, was very nice and explained everything he was doing. I will definitely use Capistrano Air again.

Bo
Review №57

The representative was great and explained everything very well. He checked everything including calling the maker of the thermostat to make sure it was wired correctly for my unit. Can highly recommend them.

Ni
Review №58

I called Friday morning and was able to schedule an appointment for later that day I was given a 4-Hour window and the gentleman that came was there within an hour of the beginning of my window he took a look at my wall heater made some fixes that didnt require what I thought would be a very expensive fix and then also educated me about heater safety and where to place carbon monoxide monitors it was a wonderful experience overall I felt really good and like I was in safe hands with this company

Le
Review №59

Technician called when he was on his way, very friendly and knew what the problem was right away. He fixed it and tested the system to make sure it was working properly, VERY PLEASED!

ji
Review №60

I would recommend a hundred times over. Responded quickly when I needed a fix to close escrow. Saw what I needed and went about fixing the problem without hesitation, no estimating delay. Went right out to get parts from the nearest hardware store that were not on the truck. Explained what he would do and showed me the work when it was done. Thanks a hundred times too.

Li
Review №61

Capistrano Air has A+++ customer service! There was a scheduling snafu and they absolutely made it right. They did my HVAC maintenance free of charge to make up for it! I am a customer for life and would recommend them not just for that but for their integrity. They are honest and do not try to sell you things/services that you dont need - this is rare in my experience. Very professional and knowledgeable technicians as well. Thank you!

D
Review №62

They were efficient, professional, and conducted the maintenance with ease. We’re ready for the upcoming summer season. Thank you.

La
Review №63

Had Capistrano Air come out and install my new heating & air conditioning system and i could not be happier. The new system works and looks great. Their entire team was very professional and their prices were more than fair. Highly recommend them.

Ma
Review №64

We have an original air conditioner from 1972 and when other companies told us it couldnt be fixed..... Capo Air got it working perfect! I will never use anyone else, thank you Jorge!

Ly
Review №65

Quick response, fair pricing and outstanding service.

an
Review №66

Had a heater problem. Called Capo Air and they sent out Van and Jorge. They were knowledgable and professional and friendly. Had my problem diagnosed and fixed in 10 minutes. The bill was very reasonable and one of them threw the ball for my Border Collie while the other was writing the invoice. Definitely would use Capistrano Air again and my dog likes them.

Ch
Review №67

The tech showed up at the time he said he would. He diagnosed the problem quickly had the parts with him and fixed it for a fair price no bs included. I am a plumber and have been running service calls for years and there service is good will definitely use them again and recommend them to my customers.

CK
Review №68

The technician, Van, was patient to check into the window unit heat pump A/C. Although Capistrano was not specialized in this type of A/C system. But they still did a good job. Job well done.

Mi
Review №69

Professional and reasonably priced.

La
Review №70

Arrived at the specified time, quickly assessed the issue, and repaired. Our A/C is now working as expected. No surprises! Very professional, but easy to work with.

Gr
Review №71

Responded quickly. Called when they were on their way. Explained what needed to be done and cost prior to moving forward. Excellent experience.

Er
Review №72

Great service and very professional. I would not hesitate to use them again.

Ju
Review №73

They have always been professional and fixed my HVAC as needed. I would recommend them for any HVAC work.

Ji
Review №74

We had a wonderful first time experience. Our service technician was professional and efficient, taking care of our heating/ac needs .

Mi
Review №75

Capistrano air is ALWAYS responsive and does honest work. I am a realtor so I am pretty critical of service.. They are the best.

Fr
Review №76

When your heater goes out in the cold months, you want to get it fixed ASAP. In this case it was repaired quickly, professionally and in the same day when I called.

St
Review №77

They responded promptly to my call and were out the same day! George listened to my thoughts on the problem (bad thermostat + other issues) and gave me some options for a solution. After installing, but before leaving, he tested the system, checked the filter, etc. All I could have hoped for.

Ra
Review №78

No other air conditioning company is equivalent to this one. Capistrano Air is the best. Their staff was very friendly, knowledgable and courteous. I would highly recommend this company.

El
Review №79

We are thrilled with the efficient and professional installation of our HVAC units. The installers were courteous and kept things very organized and clean. Great job!

Er
Review №80

Pat came out when he said he would and fixed my problem quickly.

Bo
Review №81

These guys are really good. Use them.

Jo
Review №82

Capistrano Air was very efficient in finding the problem and then getting it fixed. The cost was very fair, I will call them again in the future.

Mi
Review №83

Outstanding service!

Do
Review №84

Service tech arrived on schedule. Quickly diagnosed the problem, showed me the issue, had the replacement part on his truck, and got us back up and running within 30 minutes. Well done.

Ma
Review №85

Cant say enough positive things about Pat and his team. Theyve provided service for us countless times and its always been done right and on budget.

Ya
Review №86

I am a landlord for a rental property, the tenant called me with a problem with the AC. I called Capistrano Air, never used them before, they seem to have a very good review in Yelp. I gave them the address of the property, they troubleshooted the problem and called to report the findings. They fixed it in no time at a very reasonable price all without me attending. I could not be happier

Za
Review №87

Phenomenal service from beginning to end. Shout out to the initial person I met with Patrick Scott, Matt in the office, and a very thorough install crew of Mike and Hector.

Br
Review №88

Outstanding warranty work!! Quick and painless. Thank you for being honorable!!!

Su
Review №89

Prompt service. Prompt callback. Great communication. Good pricing.

Fr
Review №90

Mike and Hector showed up on time and schedule and solved the problem with my heating system with in one hour at a very reasonable rate.

He
Review №91

On time.. very professional...very knowledgeable... extremely honest and reliable

Ke
Review №92

Unrivaled service from the second I picked up the phone and reached out to the moment my A/C unit was installed. Such a friendly group of people. I will always use them in the future. Thanks again!!!

Sh
Review №93

Wonderful technician, spent a lot of time educating me on the AC issues. Spent 2 hours servicing and the charge was extremely reasonable.

Cr
Review №94

Knowledgeable, friendly and fair. Definitely recommend these guys/

Ra
Review №95

Repairman was prompt on arriving. He diagnosed the problem and fixed it. Done within 1 hour. Very nice and friendly gentleman .

Bu
Review №96

Arrived on time, quickly identified the problem (failed capacitor) and replaced it. Jorge was knowledgeable and professional.

Me
Review №97

Easy company to work with, diagnosed the issue with my ac and got it repaired. I would recommend them.

Ga
Review №98

Very quick to respond. My new go-to company!

Va
Review №99

Good people, nice services and very inexpensive

He
Review №100

George was professional and took the time and effort to explain the issue. Thanks

Information
32 Photos
100 Comments
5 Rating
  • Address:23011 Moulton Pkwy C-13, Laguna Hills, CA 92653, United States
  • Site:https://capistranoair.com/
  • Phone:+1 949-481-9605
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • Heating contractor
  • HVAC contractor
Working hours
  • Monday:8am–4:30pm
  • Tuesday:8am–4:30pm
  • Wednesday:8am–4:30pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–4:30pm
  • Sunday:8am–4:30pm
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