Got my car towed by them, which was my fault since I didn’t move my car in time before I wasn’t allowed to park there anymore. The man and the woman who worked there were really nice and patient, especially in a job where you deal with angry customers almost every day. My main complaint is that there are no ATMs on site. My name wasn’t legally registered on the vehicle, so unless I can show documents that I am allowed to drive it, it is cash only. The nearest bank is almost a 40 minute walk, so come prepared if you’re being dropped off. I wish i didn’t have to pay $315 that day, but it is what it is.

I called to have a vehicle towed from my apartment complex. They were parked in front of a no parking fire zone and in front of a garage. I couldn’t park my car because of this car. The woman on the phone who asked me for a copy of my lease so that she could prove I lived here said someone would be out but hung up very quickly. I had just told her I wouldn’t provide her with that (even if I knew where it was) because people here are retaliatory. It seemed strange that she hung up on me so quickly so I called back to see if they were really sending someone. She yells at me saying she said she would send someone when they had someone and that she never asked me for a copy of my lease to prove I lived here and now suddenly there is no one available. Then she asks me for a number on the garage. I’ve lived here for 6 years and I’ve never known the number of my garage. It doesn’t matter though because the chick hangs up on me again after refusing to give me her name. Then I call back again to give her the info and try and get her name of speak to a manager. She refuses her name but puts me on hold for the manager. Of course, “Robert” the manager is unavailable. I just found out that someone who works for the Tow Mo lives in my complex. Robert: you got some splainin’ to do. All the times I could have called for a tow and didn’t because people here are psycho, and this is how I get treated. I specifically called from a private number so that they can’t narc to management the phone number. She then won’t Keller me speak yelling at me about having a private number and says I keep calling to harass her. Nice. Way to serve your customers. All I want is this car to be gone. THEN I find out someone working for the tow company lives here? I’m guessing that is why this guy thinks it’s ok to park in a fire lane, and people park in handicap spots and other people’s parking spaces. They all know nothing will be done to move the car or with management at this complex. Feel free to reach out “Roberto”. I will be driving over tomorrow to meet your wonderful employees who threaten me and say I’m harassing them.

Very helpful gentlemen working at MO Towing

This place is really a -10. They just steel your money adding storage days to charge you extra. If you complained, they just say there is nothing they can do about it…

Dont trust them

People here have no mercy. I unloaded my handicap father, wheeled him to my place and when i went back the towing company towed our Van, I respectfully ask for leniency but the driver wont listen and just left with our Van towed while i was still talking. They wont even consider that its Pandemic right now and money is so hard to earn. I am even behind in my house bills. I have to borrow money to pay $416 just to get our Van back in less than 24 hours and thats a lot of money for me. I hope people working here will get Covid and suffer. I hope if they die, they all go to hell.

Terrible people, not friendly at all!Lady upfront is unbearable!Never use this company at all!

Tow companies do what they have to do, we get that. This review is for the awful people skills of the reps working here.Upon picking up a car, the woman working here didn’t even let me sit inside the waiting area. I sat on top of a parking block in the cold right outside of her window.Maybe it will be in their best interest to hire people who aren’t trash.

Horrible woman at the window greets you with undeserved disrespect. Wouldnt even open the gate for me to relock my car. But Im glad terrible people are given these jobs rather than good ones, she deserves the spot.

Took my car out of my own parking spot, notified my leasing center and their trucks are no longer allowed within the Irvine company, if anyone sees them towing a car from a parking spot owned by the Irvine company please call 911 these people are sick in the head

This people are really bad they damage my truck and other time they damage my car yes to make money they dont care for ur property

They towed my vehicle from the apartment complex where I live because my parking pass had fallen to the floor. It cost $410 to get it out. I know they need to do their job but they shouldn’t be towing residents without trying to contact them first, especially during covid19. I would feel miserable taking innocent people’s money for an innocent mistake. Maybe stick to helping people instead of taking advantage of them, especially if they haven’t done anything wrong!

You have to be a sad miserable person to work for this company! I pity you, may God bless you! ❤️

Tow and Mo rightfully towed my vehicle due to no visible permit; however, dealing with the office staff made it not so painful to pay the release fees. The gentleman on the line provided great customer service, and helped me lower some of the fees. Weird, never imagined getting towed would turn into a positive experience. Had to yelp

My car got towed (rightfully) from my fiancees apartment complex by To and Mo. Went to pick it up, and dealt with a very friendly and knowledgeable lady, even though two women before me were absolutely terrible people and called her all manner of names. No damage to the car, and a relatively quick and painless process to get it back. Tow yards are one of the worst places to end up, but if you have to end up in one, hope its a To and Mo.

Awful service. Lady behind desk knows about three words which are “no, $283, and next”. I’m a 19 year old and she talks down to me like I’m five, I guess she needs something to make her feel better in life. Wouldn’t answer any of my questions, probably because she didn’t want to sound stupid giving the wrong answer but she would answer in such a demeaning way... that’s no way to speak to a customer. Anyways, if you get your car towed better hope it’s not here.

Caught them taking photos of the back of my debit card with a cell phone at the Lake Forest location. I assume they also took a photo of the front of my card. Had to cancel my card and now I will have to deal with all my auto payments.Why would the cashier/driver/whatever take photos of customer credit/debit cards? Exactly.

They ILLEGALLY towed my car. DAMAGED my car. And STOLE prescription meds from my car. And then was ILLEGALLY denying me my vechical even when I had the proper documentation and everything needed. I had to file police report after police report. But I’m not letting them get away with this. Make sure you know your rights before stepping into that office. Woman in the office is an absolute idiot. And extremely unprofessional. OMAR is a thief, liar, and is now going to be investigated.

I ran out of gas on my motorcycle right in front of their business. I walked to the front office and the lady wanted $169.00 for a gallon gas I ask why andShe said... it’s a service call and we have to change.Can you imagine that ....my motorcycle was literally 20 feet from the office window and I was going to put the gas in the bike. That place should be put out of business.

I have no doubt that the negative reviews here are completely true and thus merited. However, based on my experience, I still have to give 2 stars only because of the woman who I dealt with at the window. I feel she did a good job getting me handled in a timely manner and was never disrespectful or rude. She has a difficult job Im sure dealing with pissed-off people and I dont envy her one bit. She was about as pleasant as one could expect given the environment in which she works. She was nice to me. I have no problem with her, however I know this company has a bad rating for good reason(s). My brother had a terrible experience last year. Cost him almost $400!!

This towing company towes on weekends but is closed Saturday and Sunday making it impossible to get your car back throughout the week if you work or are a student or both. I am a full time student and work 3 jobs. Having my car towed was the biggest nightmare. I had to miss an $1800 class Monday morning just to pay $343 to get my car back. I tried to get it first thing Sunday but they’re closed. Even so I tried calling but the phone just kept ringing. I still was charged for 2 nights. Monday they told me they are “open” on the weekend but you have to call. Which I did and still had to wait, miss seeing family and pay extra.

I was in a bind with a vehicle that needed jumped, their serviceman responded quickly as traffic allowed and resolved the issue. No complaints with HIS performance. I AM infuriated with a price discrepancy between my credit card statement and the receipt Im currently holding. If I had the hindsight choice, Id go with a different company.

The reviews dont lie. Called to ask a simple question. No answers, put on hold for 4 minutes. 0 stars.

The company towed my car, which was entirely my fault. That is not why Im giving them the lowest rating possible. I called trying to answer two questions: 1 if they had my car and 2 what do I need when I pick it up. A less than 1 minute conversation took ten because I couldnt get even a word out before she put me on hold. 3 different times. And she still didnt answer my questions! The woman I talked to had no respect for the fact that they were already inconveniencing me and had no respect for me over the phone. Its bad enough that I have to pay $300 to get my car back, but to be insulted like that too was just too much.

Lady up front treated me like absolute trash when I was there to recover a vehicle that had been stolen. Ive never been treated so poorly ever. She was very proud to exert the power she had over me in this situation.

I got my car toe that sucked but they made it super easy and they are super nice

One of the worse experiences! I know getting towed would never be fun but this was worse than should be ever expected. First, after finding out that our car was towed by them, I immediately called them. Despite the car being towed overnight, they could not locate where our vehicle. After lots of hassle the car was located in one of their facilities. We were told no one was there but once we get there someone would arrive to help us. We took an Uber and called them again once at the facility. Then we were told that we would have to wait 45 minutes for someone to arrive. Waited in the cold for 45 minutes only to be met with an extremely rude employee who wouldnt let us use the restroom facilities and charged us close to $400.

Really, really poor service and rude. Im giving them the lowest rating possible not because the rental car was towed (which was a rental due to my car being stolen - but they dont care about what).The rating is due to the run-around and the multiple reps I had to speak to (everyone of them rude). I guess they have you car so they can act the way they want.First, they couldnt find my car in their system even though Im sitting in the office of place my car got towed from and who have me their phone number. The rep says, just show up at the towing location to get your car. Not accepting that answer I insisted they double-check, and low-and-behold my car was at a *different* location!But its closed! So, they have to send someone to meet me. Except they can send them until Im there first. Turns out, I had to wait 43 minutes after I arrived.Once the guy showed up, he wouldnt let me use the rest room, after 43 minutes of waiting.In addition, every one of the 3 phone calls and the in-person interaction was difficult and rude. Not to mention the high cost.

These people are just thieves, they towed my car from apartment community in Irvine and then took out my registration 2017 of my car, not even that they stole the registration papers from my car and said your car was abandoned . They were so rude when doing business with them the lady cashier(Mexican) 5 mins before closing she was like i will charge you door closing charges, I will charge you next day charges and so on .... she was asking for my 2017 registration but they had already stolen the same from my car. Friends never ever do business with these guys, they should be sued . When I reached home I found out my Navigation system was also not there in the car. Unfortunately cops do not do anything as they say that is private company and you need to deal with them.

Hard to say I like a place I had to pay cuz I was a dumbass but lets be real I parked where I shouldnt and got towed. Who is t o blame? So when I showed up to get my car back they where on top of it and very fast. So thank you. They are doing a job remember that everyone

Very poor customer service

We will never use their service again. Unprofessional, not worth the cost. Ill pay a little more to get a better service.

Slow, rude, only work begrudgingly. They cruise contracted private prooerties then steal your car, extort a ransom, and only release it after cash, MasterCard, or visa payments. For 2 days, they charged me $550 just to lock my own car up behind their impound gate. They are a orivate towing service with private contracts. The police cannot and will not be able to help.

Very rude and arrogant staff. I showed them my tag on my truck dashboard and the short lady said I cannot see it. Well because you are short. They charged me to pay them $250 for real easing my car. Hopefully with picture that I took inside, I can sue them at the court.

1.0 star rating 9/3/2016I understand towing is a business but being rude and conducting yourself the way they do is pure evil. I went to pick up my car after it was legally towed. I understand that it was my fault and i was going to pay the price for it. Anyways I arrived at Tow and Mo 5minutes after they closed and the lady there was just about to close up. Because I was 5 minutes they charged me a gate fee and a overnight fee. I tried to argue my point but they were so rude to let me take my car without adding the 200+ extra feels. I mean come on I was just 4-5mins late. They wouldnt budge and you can easily tell that they were the most unprofessional buisness I had ever came my across so far in my life.

$1,465 gone. gotta love it

NEVER use them!!! Nightmare!! CHP had daughters car towed here after she was in an accident near San Juan Capistrano. 6 hours later when released from the ER, they wouldnt let her get her belongings out of the car unless she had 92.00 cash to open the gate because it was Saturday. They REFUSED to take a credit card. They also refused to release the car to AAA (to take to the car dealer) without the registered owner (my husband or myself) going there (we live in LA) and paying cash (again) 309.00 for 1 tow and 4 hours storage!! Two days later on Monday they REFUSED to release the car to GEICO without myself or husband being there! FINALLY we got it out by talking to a manager who works for another insurance co who said to fax a letter to them DIRECTING them release it to Geico immediately, with a copy of my license and the vehicle reg attached, and even then, it took ALL DAY for them to do so and they lost the key. This place is a collusive scam operation with CHP who will send your car there if youre in an accident, injured, and taken away in an ambulance. They keep the car as long as they possibly can to rack up the bucks, and are rude, uninformative, and uncooperative. What tow yard cant take a credit card and uses only cash??? This alone raises a big red flag. Patricia who works there is a total monster to deal with as is the owner. We are sending complaints to any official who will help close down this tax evading overcharging zero customer service scum of a company! DO NOT GO THERE UNDER ANY CIRCUMSTANCES!!!HOWEVER BAD YOUR SITUATION IS THEY ARE GUARANTEED TO MAKE IT MUCH MUCH WORST!!!

Called them but did not have to actually use their services. I was calling to have a car towed from my parking spot but owner showed up.

Xx

Very courteous and patient

These guys are extremely rude and talk down to you as you were some scum . They are rude in every way imaginable. Towing is a business and it should defer them from being so rude

Its a tow place

Unfriendly staff. Front door is locked during business hours. No proper greeting or directions of intake when you arrive...

We paid the 376$ in coins hahah took them an hour and a half to count it, plan back fired but was still funny.

Made me wait 3 hours in a parking lot and costs 65$ to open a door NEVER CALL THIS NUMBER they didnt even show I had to call someone else

The worst.

Terrible service and bait and switch, RIPOFF!

Crocks

My car was towed away at my door! You guys are so diligent!