These.... Ill keep my comments to myself. Charged me 250 to get my car out of impounded when it wasnt even there 24 hours. And because I was 2 min late charged me an additional 45 for after hours pickup. I swear they got the best hustle around and I think Im bout to change my profession.

Thank you Bison Financial Group and JR Towing Service in downtown Lafayette, IN, for diligently watching over your parking lot. It’s comforting to know that your employees are on constant surveillance and quick to react by having any vehicle that accidentally parks in your lot after business hours promptly towed away. It was especially comforting after a long day of laying my sweet mother-in-law to rest. After a hard and emotional day of the showing, funeral service, and cemetery burial of my husband’s mom, my children’s grandma, and the best wife ever we stopped for a bite to eat downtown. Being from out of town, we weren’t sure where to park on a busy road that was under construction. Your well placed signage behind the large brightly colored ‘sidewalk closed’ sign was so easy for us to spot. It’s obvious that we were trespassing purposely since the parking lot was empty and the middle parking spots were not marked as reserved. We hope you both enjoy the $645 (cash only... but no change is given) donation we made to your caring and compassionate businesses. Thanks again for your prompt response and alertness and for making this already memorable day even more special.

Used them because someone had parked in my spot. Lady I spoke to on the phone said seven minutes. Half hour later I called back asking for an updated ETA and the woman was very rude to me. She snapped at me before I could hardly get any words out and then hung up the phone. I was trying to be very polite and I get that tow companies get busy, that was not the issue I just wanted to know an estimate of when they were coming because I was already a half hour late to class. When the tow truck finally arrived the gentleman just told me to park somewhere else which is not a viable option because you need specific permits to park on campus. When I told him I had located the car that did not have a parking permit for this lot he grudgingly towed the car. I am not happy with the way the situation was handled. Unfortunately this is the tow company I had to call because they have contracted with the housing company I use but I would not use again.

Fast service. I couldn’t point out the exact street name (there was none; it was within a relatively large university grounds expanse) but the guys helped me out by getting live location from me over text. Cheapest rate in town.

Crashed on 65, totaled the car. JRS arrived and took charge of the car. They let me leave the car until I could figure out what to do with it. Highly recommend.

So unprofessional and damaged my car, going to sue them.

I had originally called jims garage nd they told me they would be there in 45 mins. An hour later they said they would be there when in another hour. Called JR and they were there in 15 minutes!!!

Be careful these morons don’t check if your car is registered to park somewhere they just up and take it.

OUTSTANDING! I called and scheduled pick up for 3 pm. Mitch arrived 10 minutes early and ready to go. He greeted me with a handshake and explained everything he was doing. He was very kind and very professional. I had a 4WD Tahoe, so it had to be towed from the rear. When we arrived at the destination, Mitch went the extra mile to help me get the vehicle exactly where I needed it which was not an easy task! JRs was the cheapest rate in town and the best service in my opinion. I felt bad that I didnt have cash to tip Mitch for his hard work, he deserves a raise! In the future, I will be calling JRs when I need a tow.

Had my car towed three different times last week very quick very reliable and very inexpensive from what Im used to great people real friendly

I wasn’t a customer of this place, but one of this company’s drivers almost assaulted my boyfriend and I near the Rise on campus tonight. I was trying to Doordash a delivery and their tow truck was parked in a one way alley blocking my way, and the driver of the vehicle was obviously under the influence and slurring really hateful derogatory language to me. I’ve never been fearful of my life before tonight. Dude needs fired. I filed a complaint and the girl over the phone seemed doubtful of me and told me there’s another JR Towing that “gets mixed up” with them all the time. Guarantee I’ll be calling them to leave a complaint too. Just in case.

Amazing customer service, helpful and on time!

Very helpful and polite

Great fast cheerful assistance. Farmer did a great job for us!

I wish I could give them no stars but unfortunately its not possible. This company is contracted with Granite Management and has failed to fulfill towing requests multiple times. I pay a monthly fee for parking and have come home many, MANY times to no open parking spots. This is when JRS Towing should have come and removed the vehicle without the parking pass, but they do not. We once called 5 times in an hour. Granite has also done nothing about the complaints.

I wouldnt give this place even one star but Im order to rate it I had to... I called them today to get my car towed... Super nice female on the phone told me 45 minutes to an hour... At the 45 minute mark I called back just to check to see if she has an ETA for me.. It was 92° outside and the kids were getting irritated.. She said probably 15 minutes longer... Ok.. 45 minutes later I called her back and said can they please call me when they are 5 minutes out... She said sure thing... Still being very nice... At the 3 hour mark I called back and asked if I should just cancel it... She got so nasty with me... Said didnt you hear me I said they were in route right now... Yes I heard her... Then she precedes to tell me since I have such an attitude maybe I should just cancel with their company and use someone else if I thought I could get it done any quicker... So after waiting for 3 hours they cancelled on me... Yes I had an attitude... But 45 minutes to an hour its a lot different than 3 hours

Great staff...They tow my Taxis when needed.

0 stars. The guy is very unprofessional.

Had the most rude experience today. Mom was towed after 5 minutes of parking in order to get some food. Went to this location, and the people insisted we pay in cash - which was pretty weird to me. Mom was from out of town so we had a terrible time being able to find an ATM. Manager was extremely not understanding and forced us out. Need a new towing company for this town.

Theres nothing good to say about this company. Also had car towed from own parking lot. They claimed it was towed from another address. And when you question them about the wrong address, they then say you didnt have parking pass anyway. Funny found our parking pass in the spot where car towed from, which matched the imprint on the windshield. When you mention that, they tell you window is illegally tinted. The only tint on the window is at top and the sticker is placed on lower, drivers side of window. Tow truck driver was also the person who escorted on lot to check car before it was picked up. He played it off like he wasnt the driver. However, his name is on tow ticket. Its not even about the cost now...it is the aggravation and the shady business practices of the company.

Recently was on vacation in Miami when we started receiving emails about the parking lot in our building being sealed and re painted. They needed the cars moved to another lot but we were in Florida so they emailed and said they would have a tow company move the vehicles to the other lot (which was 30ft away). I also have to add that I own a 1985 Buick Lesabre custom that has a custom ‘year of manufacturer’ license plate on the back. I have the original signed affidavit that was given to me by the BMV, my registration and my state issued ‘historic’ plate, which I have to keep in the car at all times in case I get pulled over and police need it. Fast forward a couple days and my wife’s brother comes over to our apartment to feed the cat while we were gone, to his surprise, the 85 Buick is gone and all other lots were empty so he quickly calls me and we quickly verify that the car isn’t in my usual parking space. I remember getting the emails about the towing company from granite so I figured they might have had to put the car somewhere else since it has a fairly long body, and it can get awkward when being released from a tow truck.Finally I get someone on the phone who tells me the person who organized and oversaw the moving of the cars to another lot is on lunch. I hear nothing else from Granite for the rest of the day. The next day I called the police to see if maybe they had a report of a stolen car found or something like that, which they did not. This is the fourth day my car was missing and JRS recovery, hadn’t notified police that they were in possession of my vehicle. I find out at 4:50pm on the fourth day that my vehicle was towed for displaying improper/expired tags... I asked the guy over the phone who was the person who gave them the OK to take the vehicle off the lot?? To which their response was “it wasn’t our idea, it was the property owner who made that decision.” After about an hour of listening to JRS and Granite play hot potato over the phone, best offer they came up with was to have JRS tow my car back to my parking lot, but I’d have to pay for the towing OR have someone pick up the vehicle. The ladder which was impossible since I had the keys in my possession and I’m still in Florida for another 4 days. And the dummies they kept saying things like I “shouldn’t have had expired plates” By day 5 I’m online looking to buy tickets back home. I make it back to Indiana two days earlier than expected only to be greeted at the door of JRS recovery by an aggressive overweight man who was clearly wearing a concealed firearm under his shirt. Acting like he was on drugs and/or mentally unstable. He would not let me get into my car without paying $236 because that’s “how much it accrued the time it was there.” I simply stated to him that granite said (granite not me) JRS are ones who’re calling the shots. After a bit of frustration I asked “if you say that’s not true, then who’s lying to me?” He jumps up and starts walking towards me with his fist clenched and kept repeating “what the hell did you call me?” I back up and start walking out of the front door and right into my wife who’s holding a phone in her hand. Perfect, It was granite on the other end and they wanted to talk to the guy who’s about to crush my skull. In a matter of milliseconds his attitude went from aggressive and threatening to spaced out and almost confused... attitude changed completely when he started talking to his BF or whoever it was on the other line. After about a minute and a half he looks up and asks me “do you have your registration in the car? And is it valid?” I said yes! Obviously that’s what I was there for but he acted like he’s just hearing this for the first time. He lets me in the car. I take the registration out of the car along with the tag and affidavit but literally ALL he cares about is getting a copy of my registration for Granite. He opens the gate and I drive out without a hitch. Fast forward 30 days later I get an email from granite saying I owe $230 for “towing services”... Small claims court, here I come!

They have the absolute worst customer service. Sometimes cars park at my apartment complex without a pass and we are told to call them to have the car moved so there’s enough parking. serveral nights i’ve come home and there’s no parking spots because someone is parked here without a pass so i call jr towing and they always tell me they’re on their way to move the car. never have they once moved a car from the lot that i’ve told them about. they are the absolute worst.

I will give here a zero star if I could. This store does not have any person during working hour, but work after working hours just want to tow you more.

If I could give a no stars review of this towing establishment I would. To say I was given unfair treatment, and subpar service tonight would be an understatement in quality . Upon arriving home late this evening from running a few errands, I arrived home to someone having parked in my reserved spot. So naturally, I called for a towing service. They took my request for service, and dispatched a tow truck with an estimated wait time of 20 minutes. After waiting an hour I called for an update, and was told a situation with the cops had to take presidence. So in being the understanding person that I am, I agreed to continue waiting, as I was assured they would be dispatched to me right after. I then waited again, this time over an hour, and called again just to ask if they could possibly call so I could walk somewhere safer to wait. However, when I called the women then persisted to tell me that they would not be dispatching service to my location for my request. I requested an explanation for why I was not contacted, as I was a girl waiting in a dark parking lot alone for almost 3 hours. Instead of an apology, or any condolences that I might have accepted I was met with blame for being upset and was told to not have waited, which what else would i do in this situation? Words can not describe the anger I feel for how I was treated in this situation, and I can say for a fact that I will never use their service again by choice. That is not how you treat a customer. I am glad that Joeys towing services in Lafayette gives theyre customers the upmost respect and will be sure to use them from now on.

I was parked at McDonalds for lunch and to study before I had work on campus an hour later. Went to the bathroom to change before work and as I left my car was gone. They claimed I must not have been there when they checked to see if the vehicle belonged to a McDonalds customer. When I called they told me I could just uber to get my car and that it was going to be 140 dollars. When I got there. There was not even an office. Just a fence that you have to call a number on to have someone drive out in a few minutes. So not only and I angry I was wrongfully towed, I am angry at the cost and inconvenience they put on my day. (Also I had to call into work and was not able to work that day.) Very dissatisfied. Would give a 0 if I could.

Great service

Parked at my apartment and got towed for $185. BS

Great service and very friendly staff

Called about 2 cars that needed to be towed. ~14 hours later they towed one car. Kept calling about the other one. Its been 3 days and they still havent towed it! Not reliable and not quick at all!

Answered my call and came when I needed them.

Lol the stupidest people are there.

They have one more time to try and tow a car from my driveway! You cant tow a car thats on my property! Nasty ass tow truck guy and wants 80 to drop it no go get a real damn job!

They dont take cards, apart from that, they are ok.

Good prices for towing.

Rude to people that got towed

They towed the wrong car twice and told me to pay

Fast service

Very rude

Tow the wrong car