I have been with this office since 1997 or so, before Barbara Larkin took it over from the agent who retired. I don’t even live in La Verne or LA County. It doesn’t matter. The staff is always knowledgeable, friendly and helpful.

I use this branch for everything, now including recreational vehicles. Recently had headaches insuring my toys but Sherilyn could not have handled it any better. I would highly recommend this office.

I wish zero stars were an option. Barbara Larkin and her agents have complete disregard for their clients and are unwilling to help them in complicated situations. Before Barbara purchased this agency from John Morenko I could not say enough wonderful things about the caring and dedicated employees. Now, when my family encountered a problem with a claim (Allstates error) they did nothing to help, gave lip service and that was it. One of Barbaras family members (or coincidently the same last name) set an appointment between the corporations, client, and bank, and was no call no show. When she was sent an email expressing disappointment in the handing of it, she never responded. I expect to receive support from my agents, we have been clients of this agency for over 40 years, and we cannot even get a return phone call. I am in the process of having my policies moved to another agent. If Barbara Larkin is even a real human being, she is a hands off business owner who cares nothing for the clients who pay her employees salaries.

Like the communication we have with our representative, even if it’s only via emails or simple messages. Barbra thanks for these notes and information you do often. They are not written in vein. Thanks

Weve had Allstate and the same agent for almost 30 yrs. and were still very satisfied with their first class service and attention; theres no reason for us to go to no one else. Were satisfied and feel secure with them, we recommend them to whom ever wants good quality service and peace of mind.

Good service

The agents are very helpful and friendly. Very good customer service. Highly recommended.

Great customer service. Everytime I call Eric always take the time to pull up my account and see if he could help me save a buck or two. It makes me proud to be an Allstate customer. Thank you Eric!

Very Poor Service, Rude and not Credible at all. These People have Huge Head Trips!!

My family has been with this agency for at least 30 years. We stay with them because they are always on top of things and meet all our insurance needs.

Talked with Eric and he was very personable, knowledgeable and efficient!Couldnt be better!

I was a customer with this come hone insurance company from 1971 to 2017 and they cancelled my policy over a voicemail​, when I called to talk about it they were irritated they needed to speak to me since they explained everything over the voice mail..Corporate monkeys dont care about our neighborhood..do not use this branch

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