When I came in to Spectrum, I signed in and was 7th in line. It didnt take long before being helped, Id say about 20minutes. At first it was only 2 staff members available and gradually turned into 4 before It was my turn.Rose helped me and was really nice and patient with resolving my issue of the day which was making international calls. Overall happy and pleased with my visit.

Extremely long wait. Only two people helping and the office is full of like 15 people they take 15 to 30 minutes with each customer. Very poor customer service good thing i cancelled!!!

While phones and technology always seem to give me the absolute run-around, my experience working with Rose to sort out some Spectrum mobile details was phenomenal. Rose has been a great help to me and my family through some technology-turbulent times. Her attentiveness, kindness, and help really made my experience a whole lot easier. Shes great and youll be lucky to work with her!

You show that you are open until 8pm. Then we get there and there is a sign saying you are temporarily closed as of September 22. So you need to update

This place had always been short staffed pre-covid, now during the whole mess of covid its worse. Long wait times and not enough sitting areas. I get how they are trying to be modern and welcoming but get more chairs. Put something entertaining on the TV. The staff has always been helpful, they are trying their best.And maybe if they pay the staff more the team would be productive but what do I know? Im just a simple human with no knowledge and whining on the reviews.

Horrible customer service. 1 person working and helping a customer mean while me and 5 other people walk in. No one greets or lets us know to sign in on the kiosk. Finally another employee comes out and says we have to sign in. When I was the first one in here, I go to sign in just to have 3 People ahead of me now. Then the 1 employee that’s was here when I first comes in leaves n now again with just 1 employee. HORRIBLE BUSINESS!

Very pleasant employees. Very clean store. Quick and easy.

I have been here for more than 45 min. There is only 1 person available to help. And there is 5 people waiting to be helped. Literally there is 1 couple being helped and there seems to be nothing being done. Such a disappointment. This store is slow.

Easy to find and easy to park, right accross the parking lot of LQ Costco. Wait time was about 10 mins (with appointment), and the service agent was helpful and kind.

Very nice place and the associates are great.

Bad experience. Waited over an hour for a simple transaction. Hispanic male staff is very rude. Not enough employees. No manager on grounds.

Sold my place, called to cancel, went 3 times to return equipment but there was so many people and only 1 person working. Had to come back, final time I waited 1 hour and 45 minutes. Returned my equipment, verified I did not have a balance due and went on my day. Now Spectrum is saying I owe and that there wasnt any notes that I closed my account and immediately trying to send to collections. Spectrum is hard up right now, be careful. The name on the receipt I was given does not match the name Spectrum has on file. Shady practices and the service is sub par.

You need to update your hours! Stop making appointments after 6pm.

I love the long wait times! This place is way understaffed. Theres literally one rep for a queue line of about 17. Good thing they close late.

Came in to swap a modem. 12 people ahead of me. Two people working. Hour later the same people are being helped. Workers are chatty and slow. What a shame. Now 24 people on the waitlist. Just crazy. People waiting are getting cranky!

If you need assistance you will have to take a number and wait in line. Service is not that great and dont ask too many questions

I have reliable GB speed here now, but only after the sales team promised (absolutely sure) that they could deliver a 400MB/Sec minimum on their second tier plan. I got consistently 10-20MBs instead. They never acknowledged this mistake and still made me pay an upgrade fee to go to Gigabyte speed. Then, they never cancelled my old service at prior address and called to collect on it before I even realized their mistake. After that was resolved (a year after, actually) that account went to collections. Again, was not aware of it until I went to buy a house and saw that it had impacted my credit. No apology, no acknowledgement of the mistake, or lack of contact. Still not assured that they can fix my credit. Poor training on the sales and support desks, I think, and an overall lack of customer empathy from my perspective.

Always understaffed. Long waits. Slow computers force all transactions to take too long.

I went there on a Sunday (12/27/20) at around 3 pm and the two female employees were clueless as to how to manage the sudden increase in customers. One employee took a very long time talking to a customer who just wanted information on the wireless services and ended up not signing up anyway. The other also took her time explaining how to use the remote. It took me about 45 minutes just to exchange an old modem. When I was next in line, both employees were not even acknowledging me and then finally asked me if I have a reservation or if I registered up front and I felt like they even wanted me skipped for Hispanic-looking customers. They only took me in when I told them my name is up next in their monitor above. When I told an employee about the lack of info in front of the store to sign up or register first before lining up, she reasoned out that the administration has been slow to act upon it and said it has been a long problem of the store. I told her that I was just asking about a printed sign in front about it. The other employee was rude and told me not to have an argument because she is with customers who speak Spanish like her. I really think these two should have more training in customer service and realize that they should treat their customers equally.

Very very disappointed on the way they treated me here at la quinta location they make mistakes on your account then they ask you to call at costumer service to fix it my self I call got transferred to 3 different people i was 1 hour on the phone and costumer service don’t know how to fix those mistakes and then I went back to to the store to tell them they got mad at me and they basically told me that I need to call them again and ask for a supervisor baaaadddddd baaaadddd

People were not helpful at all.

Great atmosphere and even better service. The very nice lady whos name starts with a K gave me service l havent had in awhile. I went there for one thing. She offered other stuff but didnt pressure. Ill be going back to pick up some new cell phones and more. They were following the covid protocol to the T. I was bery impressed.

Took way too much time to simply return equipment. My recommendation: one employee should be designated to handle equipment exchanges/returns. I had to wait almost 50 minutes while people in front of me went through the whole phone purchase process. Mine was a 2-minute transaction. Not pleased.

They are very patient and experienced. These ladies are the greatest .

Im so glad that Spectrum opened this office by Costco...its so convenient. The young lady that helped me, Rose was very efficient and pleasant!!!

I bought a new landline. The Spectrum rep over the phone helped me set it up and my voice mail. Im a senior. So he was so patient with me and very kind.

Its a little better then before now they have more employees out on floor then before, bit why the 3 star you asked? Well Ill tell you is because they make you pay your payment on a kiosk machine instead of the person. Most of the time the machine wont work when you press the buttons. But still little better than before.

Elly was very helpful. Will most likely return and purchase their service because of her.

Too busy assisting mobile customers to help with simple equipment drop offs and pick ups.

This location offers extended hours during the week till 8 p.m., there is plenty of room for social distancing, and meticulously clean. The staff is customer service oriented, reducing lobby wait time.

Very helpful

No waiting, open space with phones on display. Helpful staff.

Had to wait forever just to return equipment because the staff is busy selling phone plans, its like waiting for someone to buy a car when all that you want to get is a candy bar.

Fast easy exchange of service

Forced to return a cable setup that we never ordered. Called to get a quote on service and was set up even though we explicitly stated we were NOT interested in setting up now. My initial reaction is that they must meet sales quotas and your No is not in the equation. June 17 update: weve just received a bill for our supposed cable account $170.00. No help via their wonderful phone customer service schlepped from one dept to another. More time on hold than getting to talk to people who are sorry to say a bit clueless on how to remedy this situation that their company created. We will be forced to now go to their service center and deal with that aspect of The Spectrum Ordeal wheres the CUSTOMER SERVICE! Thank you Martin for making our hopefully last visit to spectrum a pleasurable experience.

The employees are sooo kind. Very helpful and knowledgable. Thank!!

There is always a long wait. Every single time I come.

Never going back there, worst costumer service you can find specially Mayra, she even talk for other . Ask for a manager name not given. I wanted to give them a secon chance butnit wont happen as long as she is there.

First time and here and they take forever. Especially the guy helping the girl with the phone with her facial recognition password. There’s no need to do that

Absolutely lousy second day in a row that Ive gone in there and its an hour wait just to return some stuff I watched a lady sit in there for a half hour trying to get phone service I would definitely recommend going to other places

Spectrum employees at the La Quinta location were very courteous, knowledgable and overall helpful.

Nice location 👍 great service

I am a new customer and all I needed was to pick up equipment. I got there at 9:45am, they open at 10am. Line was out in the Costco parking lot. Waited over an hour to just pick up 2 boxes. I then was directed to another line where I had to wait to pay at a machine instead of paying at the desk where I was helped. Beyond frustrating!

Terrible service period not customer service, SERVICE. My internet and cable goes out about twice a month, there’s always something wrong and I’ve been dealing with this the past two years. SPECTRUM PERIOD is a joke.

Unfortunately the wait time is to long but the representative was quick to resolve my issue and made sure I was satisfied before I left.

Very poor customer service I was returning Equiptment and the associate Myra had a bad attitude from the beginning I understand the covid virus and procedures but she was very negative from the beginning and rude didn’t except our equipment cause she she wasn’t n the system even tho spectrum was the ones who told me too drop it off at that location so she refused and just threw everything out side I will never do business again with spectrum

Bigger nicer store but not enough employees. very long wait. expect to be there an hour.

Friendly customer service plus no long wait

Friendly and efficient staff. The wait was lengthy due to the high number of customers so making an appointment is recommended.

Great staff, but lengthy wait.

Easy to pay your Cabl bill.

It was nice but too many people waiting to be helped

Their move was with great planning. Make you feel like the staff are confident in there jobs, well lit and matches other 2019 type of business...up dated 1

New store is bigger and brighter with faster payment options.

Great service and clean store and helpful staff great technicians

Not enough coumster service working to long of a wait........and understaffed.......

You either like them or hate them. The associates are friendly and helpful but the company itself can be a nightmare with all the extra fees they add to your bill every month.

Great service everyone super friendly

Love customer service jose is the best!!! thanku!!!

Lady I talked with was very nice

Horrible customer service, Aggressive and rude. They have absolutely no appreciation for there customers. Try asking to speak with a manager Nope. Try to speak to anybody else nope. Take it or leave it.

Awful service by some ladys working here.

Terrible, Slow Now there selling cell phones. Be prepared to wait

Pretty busy everytime Im there. No customer interactions when walking through the door

Worse coustumer service...45min. To be attend

Rude staff

Fast pleasant service

Great costumer service and fast

I am vary disappointed with this company and their service in store at La Quinta.

Terrible waited an hour for them to attend me when there was only two people in the store .. horrible they should be fired

Nice

Need more staffing! A waiting list of 12 yesterday that took over an HR to process.

Woman was very rude

Slow very uncaring customer service

Over priced for internet alone

It was busy but it was ok

Be patient...

Worst service ever, this place is awful

Great Service

14 people in front of me.

Wait in for 25 minutes

Great service

They moved

Service sucks

Good

Everything is very well organized and very modern

Good service papus: v

Very good service friendly staff. But I give it 3 stars because the signal is slow and it goes away often.

These girls do not give a good treatment to the client, and that is to think and change company because the waiting time of 2 hours is too long, they go to the bathroom and it takes time to attend to others in the cell, it is always the same with these girls, I dont know if the owner looks at this or not, but its very unprofessional to be waiting, I always have to wait, I dont know if there is a place where one can complain because it is too much l acv wait and the treatment, 😡😡

The girls who work in that place do not know why they have them working there they should change personnel they are very bad to treat the client they are arrogant and rude to one they do not have the slightest idea of ​​having manners to serve the client they are despotic and arrogant I hope to change them. By competent personnel ...

Long time to wait for them to attend

It took 10 minutes to give me my change for real 10 minutes 😡

Attention

Much time wasted waiting!

They didnt help me in what I was looking for