If I could give this company 0 stars I would, unfortunately that is not an option. I called this company to place an order more than 3x with no answer, I left a message and did not get a call back until after we were closed. I understand there is a time difference between NY and CA. I called the next morning again, left a message, understand they were not yet open, I never got a call back. 5 hours later I call AGAIN and someone finally answers. I explain what was going on and requested we have our shipping waived seeing how my case is now late and the request was denied. I was told they were busy and they go on lunch breaks which is why they could not answer or call back. I asked to speak to management who denied my request, after being on hold for a few minutes the customer service rep told me I was being transferred and I was put on hold again for over 18 MINUTES then the machine hangs up. I called back during the time I was on hold over 5x and after I was hung up on and no answer. Unprofessional & disappointing. Ive never experienced this from any Implant company before.