My husband and I brought our kids to this location with the intent of trading in our family mid-size suv for a full size one on their lot. After over 2+ hours of conversation and negotiating over a suburban they offered us a deal that was above sticker price.We declined, of course.At which point, the elderly couple who owns the place and whom wed been dealing with the entire time, proceeded to argue with one another. The man was happy to carry out our transaction after our counter offer, however his wife was not.She argued with him in our presence and physically prevented him from carrying out the transaction, all while degrading the older gentleman the entire time.It was an awkward, embarrassing, and incredibly unprofessional situation to have been in.Upon leaving, other customers sensed our frustration and asked what was going on.We told them the same thing we will tell anyone who considers going here...Take your business elsewhere. Its not worth it here.

Great place to go nice people daughter got exactly what she was looking for car been working great

Just drove by and looked, some nice cars.

If I could give negative stars, I would. Worst customer service. They sit in their office doing absolutely nothing,don’t bother to come out and talk with you and ask what you need or are looking for. My wife and I looked for 20 minutes, and we agreed we liked a 2006 crv,which has been in their lot for MONTHS. I went in and made a reasonable cash offer. The wife and her husband smirked at me and simply just said,”no”. No counter offer,nothing. They’re greedy,lazy people. Apparently they don’t want to sell cars. That’s fine,they permanently lost me and my families business. We’ll go elsewhere.

Had just the car I was looking for. With awesome customer appreciation from Bob and Carol. Very friendly. Quick and enjoyable car buying experience!

I recently moved to K Falls Joe took my trade in for 4x4 that will get me thru the winter.

I have bought multiple Vehicles from here over the years. The service is always great and friendly. The prices are fair. I travel alot for work and have worked my cars and trucks hard and they are all still going strong. Never any major issues that you wouldnt expect with and car new or used. I would without hesitation buy from here again .

My names Anthony, I’m 19 and went over here to get my first rig out of a lot, I let them know that the tail lights weren’t working (which is illegal) and they ignored me, I drove home, changed fuse like they recommend which blew again and so I called them to see what we could do about it and they said I need to find someone with a “higher mechanical aptitude”. My Dad, Uncle, and Grandpa are all mechanics. I wouldn’t recommend this place at all. I understand that “as is” is “as is” but I brought it up to them before I made the purchase but a safety factor is a safety factor

Ended up not buying a car here because the service was so poor. The entire time, the group of four employees didnt step foot outside to show me their inventory or help provide service in any way. They claimed that they had been selling cars in Klamath for over 20 years, yet online searches yielded zero reviews. That makes me think they delete reviews or somehow alter their business to evade honest reviews about their vehicles. Of course, I cant be sure and this is pure speculation.

December 4, 2017 -- was interested in a PT Cruiser they have on the lot for $2900 - took it for a diagnostic and it will need $1000 worth of repair for a heater core and power steering cables. Offered them $1900 and he said (and yes, I quote) Nah, I can get $2300 for it as it sits. I replied with Even knowing it needs that repair?... Yep. Not even a counter offer. Not only was he unwilling to move on price or help with repairs, he was short and abrupt with me and really not even friendly.

Geart place to find the forever car. They are great and friendly people.

The best customer service I have received, friendly people, knowledgeable and willing to go the extra mile to find a vehicle for you.

Bought a car from here almost a year ago and it’s still running strong

Extremely dishonest. If you want to buy something that will run for a week or two and then go out this is the peace to go.

They do great work.