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J&M Marble and Granite
1022 American Way, Kissimmee, FL 34741, United States
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J&M Marble and Granite

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Review №1

Do you know how it feels to be Scammed? This is exactly the way I feel. They worked fast to sell me something I didnt ask for. I always wanted Sparkling White countertops. I saw this quartz slab in another place and loved it. I kept seeing it in different stores that they sell it an it was always the same. So, I thought that when I said Sparkling White, they knew exactly what I wanted. Nobody told me to see the slab or showed it to me before selling. They were very eager to sell, but not to take responsibility for their mistake. They sold me something with specks and a few glitters scattered on a CREAM tone quartz. When they installed it (installation process was fine), I asked again if this was Sparkling White and they assured me that it was white and that the color was different inside the house. I cant say for sure if it was intentional, but it feels like they took advantage of my ignorance and I believed them. After doing my research, I realized they installed a different quartz. The stone name they installed is White Sparkle and I learn this information after the installation. The fact that it says white on the label doesnt mean it is. A lot of stones are called white, but description specify the real tone. Specks and a few glitters doesnt make it Sparkling White Quartz. I compared it online on white cabinets with photos, videos and in person in a friends house, and this is NOT the known Sparkling White. After knowing for sure that they sold me something different and told Jose about it, he decided not taking any responsibility for his mistake. I sent him pictures of the countertops installed and a side by side comparison of a Sparkling White with what he sold me and he does not care to make it right. This company wont give me exactly what I paid for which we all know is not cheap, nor they would at least return part of the money for installing the wrong quartz. I dont know their work with other costumers. This is my first time buying countertops and made the mistake of choosing them. It was between them and another company and I went with it because the wait was 3 days to installation in comparison with the other that was 1-2 weeks. According to my experience, they are not trustworthy for ME and if you choose to go with them, just do yourself a favor and go see the slab. Take good photos of it and DONT let them install it if you know there is something wrong with it. They will not take any responsibility after installation, even if its their fault.Here are the photos of what they installed.*Disclaimer: This review only shows my experience with this company and is only intended to educate other buyers with this or other countertop company.

Ar
Review №2

They Do excellent service, This company is very responsable and they finish on time, very god Pricing they are the best im all Central FL

JO
Review №3

The vest company for countertops making

Le
Review №4

My kitchen top and bathrooms came out beautiful! Very professional.Thank you J&M!

LS
Review №5

Outstanding quality job! Great prices!

Ca
Review №6

J&M Marble and granite # 1 in Central Florida. Excellent work, responsible, 100% recommended.

sh
Review №7

The best ever

tr
Review №8

Best granite supplier. Good

Ge
Review №9

Excellent work, my kitchen was wonderful.Thanks J&M

SI
Review №10

The work they do is with very good aesthetics and quality.

Information
100 Photos
10 Comments
5 Rating
  • Address:1022 American Way, Kissimmee, FL 34741, United States
  • Phone:+1 407-879-8271
Categories
  • Bathroom remodeler
  • Countertop store
  • Granite supplier
  • Kitchen remodeler
  • Marble contractor
  • Marble supplier
  • Natural stone supplier
Working hours
  • Monday:8am–3pm
  • Tuesday:Closed
  • Wednesday:8am–6pm
  • Thursday:8am–6pm
  • Friday:8am–6pm
  • Saturday:8am–6pm
  • Sunday:8am–6pm
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